Total 22 Manager level Quality Assurance / Control job vacancies in D25 Kranji, Woodgrove, Woodlands

In your role as a Project Manager within the Global Quality (GQ) Department, you will collaborate with the leadership team to oversee various projects. This includes managing communication and implementing change. Your responsibilities encompass the management of multiple intricate projects with the aim of achieving the department’s objectives and goals. This also involves ensuring that resources are allocated in a balanced manner. You will be tasked with ensuring that projects are accurately designed and tracked to forecast results and outcomes. Additionally, you will analyze the progress of projects in terms of root causes, risks, resources, interdependencies, and gaps.

Your key responsibilities include (and not limited to)

• Leading or assisting GQ centric and/or cross-functional projects, collaborating closely with supervisor, SME, functional managers within GQ and partner organizations within Micron and ensuring they progress in line with GQ’s strategic objectives.
• Provide meaningful and timely progress updates to key stakeholders including supervisor, leadership teams, and project teams.
• Building robust relationships with internal stakeholders and consistently meeting their needs and expectations by delivering value.

Skills and Experience:

We are looking for hardworking and highly motivated team member with

• Over 10 years of relevant experience in the role of a Project Manager. Having a growth mindset and possessing project management skills are essential for this role.
• Professional experience in the Semiconductor Industry, specifically in Fab, Assembly and Test manufacturing processes or with NAND, DRAM, SSD or Module products experience.(Required)
• Strong written and verbal communication skills.
• Effective analytical and problem-solving skills.
• Hands-on experience with Tableau or other software for data reporting, management, and visualization.

Education:

• Bachelor’s or Master’s degree or equivalent experience in Electrical, Electronics, Microelectronics, Mechanical Engineering. (required)
• Business Administration/Management, PMP certified. (desired)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Reporting to General Manager and oversee the daily quality activities including involvement in new project development relating to technical and non-technical operations

• Establish quality strategies and policies; implement World-Class quality engineering and validation tools and systems.

• Manage Quality Assurance systems and activities in partnership with other key functional groups to ensure reproducible product quality and compliance.

• Oversee Quality System management, production & mold manufacturing quality controls and project qualification activities.

• Assign personnel to support Program Manager in executing project implementation.

• Appraise employees and provide direction for continuous growth each year for the development of significant technical expertise.

• Plan and execute quality control activities; organize QA staff according to work requirements, ensuring manufacturing effectiveness and efficiency.

• Support Business Development in the pursuit of new business opportunities.

• Ensure compliance to all applicable quality systems.

• Recruit, train, develop and lead staff to accomplish quality goals and adhere to quality policies.

• Plan and lead in company-wide training initiatives for quality system and QA activities.

• Provide interface to customers' Quality Compliance organization to ensure that project team complies with customers' requirements.

Requirements:

• Diploma/ Degree in Quality Engineering or related fields.

• At least 5 to 7 years of relevant experience in quality management systems in a manufacturing environment. Understands audit procedure, process controls and ISO certification procedure. Experiences in plastics/mold making industry advantageous

• Knowledge and experience in GD&T, SQC tool and ISO 9001, ISO 14000 & ISO 13485 QMS

• Good verbal and written communication skills

• Organized, decisive, independent leader

• Office: Joo Koon/Boon Lay | Mon – Fri (8:30am to 5:45pm)

• Monthly salary x 13 + Variable Bonus. Monthly salary will commensurate according to experiences

We invite interested and qualified candidates to send in your updated resume (MS Word Format), stating your reasons for leaving each employment, your current and expected salary to theresa@personnellink.com.sg. Please indicate the position you are applying in your email subject. Your interest will be treated with strict confidentiality,

We regret to inform that only shortlisted candidates will be notified

EA License: 90C3627

EA Reg No: R1108020

Quality Control Manager

Job Description

· Supervises the Quality Control activities, including Quality Control inspection plan, schedules and the updating of Quality Records.

· Supervise inspections, reports and the documentation done by inspectors and collect and file the required Quality Records.

· Prepare/ Review Quality records to customers, if needed

· Control of Customer’s drawings including updating of drawing revisions

· Preparation of Quality checklist, inspection criteria

· Manage inhouse and supplier’s quality

· Evaluates the qualifications of inspection personnel.

· Plan and manage all internal/ external audits.

· Administer and improve company’s ISO Quality System.

· Maintain document

· Supervises equipment calibration management activities.

. Equipment Calibration Control & Drawing Control

. Safety - Risk Assessment (Preparation & Review)

. Act hoc as per request.

Requirements

- Diploma/GCE “O” Level or equivalent with 1-2 years SQE experience / relevant experience on usage of measurement instruments and experience in Quality Certification

- Excellent use of Excel, Word, Power Point, Outlook, Acrobat and Windows

- Experience with the First Article Process is highly advantageous

- Blue print reading knowledge and manufacturing experience is a must

- Knowledge of ISO 9001:2008

- Able to converse in mandarin in order to communicate with our china office

- Able to commence immediate or short notice will be an advantage

- Only Singaporean & SPR & Malaysian need to apply

Benefits

- Medical

- 14 days Annual Leave

Job Scope

• To implement and maintain all quality and food safety control processes complying with the company’s standard, ISO, and local statutory requirements.
• Manage and coach junior QA staff
• To conduct in-house food safety training to production/operation staff.
• To manage customer complaints investigation and perform trouble-shooting and drive process improvement programs to ensure a high standard of food safety and quality.
• Provide technical advice to support other departments when necessary
• Perform QA audits at the central kitchen and outlets and prepares QA reports.
• Monitoring product integrity and conduct product testing for new and regular products.
• To support Operations Director in supplier management program (Audit and ingredient approval).
• Manage external inspection and liaise with regulatory agencies
• Develop recommendations and justifications on Quality Improvement Programs
• To be the primary contact for Government-related agencies’ officials, such as AVA, Muis, NEA, etc.
• Perform ad-hoc duties as assigned by the management.

Requirement

• Diploma or Degree with 3 years of working experience in Quality System.
• Candidates with more experience will be considered for a Assistant Manager role.
• 5.5 working days.
• Only Singaporeans may apply.

1. Collaborate with the management team to understand business strategies, analyze current organization performance, develop / implement plans to build needed organization capabilities and process improvement activities in order to support the aggressive business growth.
2. Execute group plan, support the planning of production schedules, as well as formulate and recommend supporting policies and program.
3. Create, track and manage budgets for QC and Logistic, timelines, tasks, responsibilities and activities to meet customer product quality and on-time delivery expectations.
4. Ability to drive the QC and Logistic operation to meet goals / objectives, ISO procedural requirements & ensure compliance to quality management systems.
5. Identify, track and report metrics for QC and Logistic process performance and consistency.
6. Able to identify areas of cost reduction and improvements.
7. Manage supply chain activities for QC and Logistic.
8. Serve as a day-to-day advisor and coach to leaders and employees under care.
9. Assist the Senior Manager to liaise with customers concerning product specifications quality issues and delivery issues.
10. Update quality standards and delivery standards regularly to the teams in order to conform to customers’ requirements.
11. Plan and supervise the QC Technicians to perform in-coming, in-process and final QC daily activities.
12. Participate in trouble-shooting activities, if any.
13. Any other duties and responsibilities assigned by the Company from time to time.

1. Collaborate with the management team to understand business strategies, analyze current organization performance, develop / implement plans to build needed organization capabilities and process improvement activities in order to support the aggressive business growth.
2. Execute group plan, support the planning of production schedules, as well as formulate and recommend supporting policies and program.
3. Create, track and manage budgets for QC and Logistic, timelines, tasks, responsibilities and activities to meet customer product quality and on-time delivery expectations.
4. Ability to drive the QC and Logistic operation to meet goals / objectives, ISO procedural requirements & ensure compliance to quality management systems.
5. Identify, track and report metrics for QC and Logistic process performance and consistency.
6. Able to identify areas of cost reduction and improvements.
7. Manage supply chain activities for QC and Logistic.
8. Serve as a day-to-day advisor and coach to leaders and employees under care.
9. Assist the Senior Manager to liaise with customers concerning product specifications quality issues and delivery issues.
10. Update quality standards and delivery standards regularly to the teams in order to conform to customers’ requirements.
11. Plan and supervise the QC Technicians to perform in-coming, in-process and final QC daily activities.
12. Participate in trouble-shooting activities, if any.
13. Any other duties and responsibilities assigned by the Company from time to time.

• Reporting to General Manager and oversee the daily quality activities including involvement in new project development relating to technical and non-technical operations

• Establish quality strategies and policies; implement World-Class quality engineering and validation tools and systems.

• Manage Quality Assurance systems and activities in partnership with other key functional groups to ensure reproducible product quality and compliance.

• Oversee Quality System management, production & mold manufacturing quality controls and project qualification activities.

• Assign personnel to support Program Manager in executing project implementation.

• Appraise employees and provide direction for continuous growth each year for the development of significant technical expertise.

• Plan and execute quality control activities; organize QA staff according to work requirements, ensuring manufacturing effectiveness and efficiency.

• Support Business Development in the pursuit of new business opportunities.

• Ensure compliance to all applicable quality systems.

• Recruit, train, develop and lead staff to accomplish quality goals and adhere to quality policies.

• Plan and lead in company-wide training initiatives for quality system and QA activities.

• Provide interface to customers' Quality Compliance organization to ensure that project team complies with customers' requirements.

Requirements:

• Diploma/ Degree in Quality Engineering or related fields.

• At least 5 to 7 years of relevant experience in quality management systems in a manufacturing environment. Understands audit procedure, process controls and ISO certification procedure. Experiences in plastics/mold making industry advantageous

• Knowledge and experience in GD&T, SQC tool and ISO 9001, ISO 14000 & ISO 13485 QMS

• Good verbal and written communication skills

• Organized, decisive, independent leader

• Office: Joo Koon/Boon Lay | Mon – Fri (8:30am to 5:45pm)

• Monthly salary x 13 + Variable Bonus. Monthly salary will commensurate according to experiences

We invite interested and qualified candidates to send in your updated resume (MS Word Format), stating your reasons for leaving each employment, your current and expected salary to theresa@personnellink.com.sg and cc Career@personnellink.com.sg. Please indicate the position you are applying in your email subject. Your interest will be treated with strict confidentiality,

We regret to inform that only shortlisted candidates will be notified

EA License: 90C3627

EA Reg No: R1108020

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Bachelor's Degree in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

10) Dental and TCM Benefits

Job Introduction:

At Takagi Ramen, we believe that the key to a memorable dining experience starts long before the food arrives at the table. It begins with our dedicated team behind the scenes—our call center, customer support, and compliance professionals who ensure that every detail is perfect.

High Reviews:

Our reputation speaks for itself. Consistently high online reviews reflect our commitment to excellence and provide a sense of pride and accomplishment for our team members.

Exceptional Customer Service:

We take customer service to the next level. Our support team is empowered to make decisions that enhance the guest experience, ensuring every customer feels valued and heard.

Strong Customer Recovery:

Mistakes happen, but how we recover is what sets us apart. Our robust customer recovery protocols ensure that any issue is resolved quickly and satisfactorily, turning potential problems into opportunities to impress.

High Compliance Standards:

Compliance isn't just a checkbox for us—it's a cornerstone of our operations. We adhere to the highest food safety and general restaurant standards, ensuring a safe and pleasant environment for both our customers and our staff.

What we provide:

- Comprehensive Training:

We invest in your success with thorough training programs that equip you with the skills and knowledge you need to excel.

- Career Growth:

We are committed to your professional development. With clear pathways for advancement, your career can grow as quickly as your ambitions.

- Supportive Environment:

Our team culture is built on mutual respect, support, and a shared commitment to excellence. We value each team member's contributions and foster a collaborative, positive workplace.

So come be a part of a company where your work truly makes a difference!

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Diploma or Bachelor's Degree

- Working experience as a Trainer in relevant industries and also in customer support roles

- Track record in designing and executing successful training programs with an attention to small details

- Familiarity with traditional and modern training methods (hands on mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Working Days:

- 5 or 6 Days Work Week

- 10am to 10pm

- Must be flexible to work on weekends

Salary:

- $3,200 to $3,800 per month

Interested candidates please kindly whatsapp Jie wei @82821913

Responsibilities

• Responsible for the planning, monitoring and reporting on project controls and progress measurement expenditure
• Conversant in the use of project scheduling software including Primavera P6, and shall have demonstrable experience in working in a digital engineering and construction delivery environment.
• Effective in applying risk management, project expenditure and change control and reporting earned value measurement of the progress of design, procurement, construction, testing and commissioning
• Communicate effectively & negotiate with consultants, clients, contractors on engineering and contractual matters.

Requirements

• Degree in engineering or equivalent with minimum 10 years of construction experience preferably in Water & Waste Water industries / Construction sector.
• Possess excellent leadership, planning, good management skills, interpersonal communication and negotiation skills to lead a team of engineers and contractors while liaising with peers and colleagues from various departments.
• Possess the mental and physical stamina to take on numerous challenging tasks while simultaneously meeting high standards and deadlines / vision.
• Highly motivated, driven by excellence and having an eye for details.
• Proficiency in the use of scheduling software including Primavera P6.
• Those with experience working in a digital engineering and construction delivery environment will have an added advantage.

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

What’s the role

As a Senior Manager internal control & accounting, you will work with an externally oriented, professional, and collaborative team in a fast-paced semiconductor environment.

In your role, you will be leading our internal controls governance process, ensure compliance to upcoming internal control regulation (i.e., VOR), and drive continuous improvements with key-stakeholders. You will be responsible to execute testing procedures to conclude on the implementation and (operating) effectiveness of internal controls. Internal control responsibilities will take approximately 60% - 80% of your overall responsibilities.

The Senior Manager internal control & accounting will, work with a variety of business partners across various business and service units to ensure compliance with IFRS accounting standards and its deployment across businesses.

You will occasionally visit key locations throughout the world.

This position will report to the Director Group Accounting (based in the Netherlands, ASM headquarters).

Role and Responsibilities

• Business partnering that builds professional relationships based on trust, respect, and delivery of results.
• Leading continuous improvement of our internal control framework, through:

1. Planning and scheduling self-assessment and monitoring completion
2. Status reporting on internal control performance
3. Pro-active collaboration with testers on timely completion and follow up on findings
4. Ensure keeping our internal control framework up-to-date
5. Walkthrough and effectiveness testing of controls
6. Process reviews to identify new risks / gaps on internal controls
7. Drive innovation of control performance (e.g., through automation)
8. Ensure compliance to upcoming changes in regulations (e.g., new accounting standards, VOR, etc.)
9. Delivery of concise and high quality outcome reporting for management purposes

• Ad-hoc projects; such as providing support on acquisitions, S4HANA implementation, etc.
• Ownership of maintenance on the Global Authorization Matrix (GAM) table by processing approved changes and running updates based on employee changes.
• Review of external reporting (i.e., Press Releases, Interim Report, Annual Report, Statutory Annual Report(s)).
• Review of ASM’s Accounting policies and related procedures to determine that these reflect ASM’s (current) business activities and are in accordance with IFRS.
• Prepare position papers on identified accounting issues and ensure compliance with IFRS.
• Communication & Coordination: Ability to communicate effectively with peers and management.

Qualifications:

• Master's degree in Accounting or Post master Accountancy (RA title) or CPA
• Strong understanding of finance processes, systems, and best practices in the manufacturing industry.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Minimum 8 years relevant experience in Big-4 audit firm, overall minimum10 years’ experience with internal control environments.
• Relevant experience with accounting standards (IFRS), industry-specific regulations and compliance.
• Proven experience of working in a hands-on role and in a changing environment.
• Self-motivated and results oriented, hands on, proactive, able to prioritize to meet deadlines
• Semi-industry experience or a similar high technology manufacturing environment

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.

Job Scope

• To implement and maintain all quality and food safety control processes complying with the company’s standard, ISO, and local statutory requirements.
• Manage and coach junior QA staff
• To conduct in-house food safety training to production/operation staff.
• To manage customer complaints investigation and perform trouble-shooting and drive process improvement programs to ensure a high standard of food safety and quality.
• Provide technical advice to support other departments when necessary
• Perform QA audits at the central kitchen and outlets and prepares QA reports.
• Monitoring product integrity and conduct product testing for new and regular products.
• To support Operations Director in supplier management program (Audit and ingredient approval).
• Manage external inspection and liaise with regulatory agencies
• Develop recommendations and justifications on Quality Improvement Programs
• To be the primary contact for Government-related agencies’ officials, such as AVA, Muis, NEA, etc.
• Perform ad-hoc duties as assigned by the management.

Requirement

• Diploma or Degree with 3 years of working experience in Quality System.
• Candidates with more experience will be considered for a Assistant Manager role.
• 5.5 working days.
• Only Singaporeans may apply.

Quality/System Manager (Location: Batam)

Responsibilities

• Act as the Quality Management Representative of the company.

• Ensure effectiveness and compliance to ISO/IATF/QMS and various regulatory requirements as needed.

• Lead site quality team to drive operation and product quality improvements via data driven metrics.

• Oversee and support supplier quality, SCAR, product inspection, equipment calibration, CAPA, complaint investigation, change control, LMS training, and NPI activities.

• Chair quality management reviews and manage Internal & External audits.

• Support global quality system process integration, harmonization, and simplification. Managing local implementation and changes.

• Escalate and manage any significant events such as safety, product shipping holds due to quality, regulatory, or any compliance issue.

• Lead or support identified special projects and key initiatives as needed.

• Work cross-functionally to achieve Batam/Singapore site objectives.

Requirements

• Min. Degree in Quality Assurance, Manufacturing or equivalent.

• Min. 5 years of experience in Quality Management Systems in the plastic injection moulding or medical device industry for IATF16949, ISO9001, ISO14001 and ISO13485.

• Knowledge of regulatory requirements and standards relevant to manufacturing such as ISO45001/OHSAS18001 and ISO14001

• Strong customer focus with complaint investigation, significant event reporting and CAPA skills.

• Internal Auditor certification.

• Strong data analysis skills and proficiency in electronic data management systems.

• Good understanding of quality management systems and tools such as PPAP, FMEA, and SPC.

• Ability to work independently and collaborate effectively with cross-functional teams.

• Location: Batam, Indonesia.

• Reporting to General Manager and oversee the daily quality activities including involvement in new project development relating to technical and non-technical operations

• Lead and drive the team for continuous improvement on system and process.

• Work as quality representative of tool room to manage customer audit, ISO audit and internal audit, prepare the team for the audit and subsequent activities.

• Monitor KPI of tool room and attend annual MR meeting to report tool room KPI performance.

• Lead QA/metrology team for inspection activities and work closely with engineering team for tool improvement.

• Manage customer complaint and attend customer meeting related to quality or metrology issues.

• Monitor supplier quality performance and issue corrective and preventive action report to drive continuous improvements.

• Perform audits on supplier’s process to ensure quality control and quality assurance systems are in place

• Publish tool fabrication quality standards and ensure suppliers understood and comply with the requirements

• Assist in evaluation and qualification of new supplier.

Requirements:

• Diploma/ Degree in Quality Engineering or related fields

• At least 5 to 7 years of relevant experience in quality management systems in a manufacturing environment. Experiences in plastics/mold making industry advantageous

• Knowledge and experience in GD&T, SQC tool and ISO 9001, ISO 14000 & ISO 13485 QMS

• Good verbal and written communication skills

• Organized, decisive, independent leader

• Office: Joo Koon/Boon Lay | Mon – Fri (8:30am to 5:45pm)

• Monthly salary x 13 + Variable Bonus.

• Candidates who can start immediately or short notice preferred

We invite interested and qualified candidates to send in your updated resume (MS Word Format), stating your reasons for leaving each employment, your current and expected salary to theresa@personnellink.com.sg and cc Career@personnellink.com.sg. Please indicate the position you are applying in your email subject. Your interest will be treated with strict confidentiality,

We regret to inform that only shortlisted candidates will be notified

EA License: 90C3627

EA Reg No: R1108020

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Diploma in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave