The individual in this role is responsible for driving the business & client strategy, new business development, product innovation, client experience, delivery of the financial plans, and maintaining a pristine risk and controls environment for Treasury & Trade Solutions (TTS) in the Central & Eastern Europe (CE5) Sub-Cluster and Hub Managed Countries.
The successful candidate will work closely with TTS Global and Regional stakeholders as well as partners in Banking, Commercial Bank and franchise leaders and will be accountable to the respective Chief Country Officers for the end-to-end delivery, oversight, and growth of the TTS business.
The TTS Central & Eastern Europe Sub-Cluster Head will have responsibility for all Corporate, Commercial and Public Sector (CCPS) managed revenue and global client revenue across the 5 presence and 11 non-presence (hub-managed) markets in their sub-cluster, along with oversight on a direct or matrixed basis for all TTS staff within the sub-cluster.
The individual will report directly to the Head of TTS Europe and to the Head of CE5 & Ireland Cluster.
Key Responsibilities:
Strategic Leadership and Direction: Develop and implement short and long-term strategy for TTS business in CE5 to drive the client agenda, achieve financial growth targets, maximize client and business returns, ensure expansion of market and client wallet share and execute on product capabilities in line with TTS global strategy and cluster objectives.
Client Strategy: Develop and execute on a client strategy, partnering closely with Banking, Commercial Bank and other relevant partners. Drive customer segmentation, product positioning, pricing, returns and marketing plans for each client segment. Own senior TTS sponsorship for top client relationships.
Product Strategy: Drive product strategy, execution of key product enhancements, and superior product delivery. Own client experience and work with key partners across Banking Commercial Bank, TTS Sales, Onboarding, Service and Operations.
Financial Objectives: Create and deliver a multi-year financial plan tied to key drivers and existing and potential customers. Achieve targets set for client revenues, expenses and headcount, as well as appropriate ratios such as efficiency ratios, Return on Assets & RLAP.
Risk & Controls: Establish a strong risk and control culture across the TTS team. Maintain a pristine controls environment and lead key activities such as regulatory interaction, Issue & Corrective Action Plans management, Manager Control Assessment & Continuity of Business. Work closely with second and third line partners to ensure strong engagement with TTS.
Market and Regulatory Advocacy: Formulate strategy around external engagement with appropriate regulatory bodies, market infrastructures, central banks and other industry bodies. Drive Citi’s agenda and desired outcomes.
Country Management Governance: As TTS sub-cluster head, ensure strong representation in key management and governance committees such as the Country Coordination Committees, Asset & Liability Committees, Risk and other relevant forums.
Legal Entity Governance: Ensure close engagement and alignment with Citi Europe Plc to ensure the business in Central Europe is run within the framework of the bank’s legal entity structure.
People & Culture: Execute on the talent strategy within Central Europe, taking a critical review of organizational requirements and optimum structure. Promote an inclusive and ethical culture, drive diversity and including, and oversee team development plans. Hire talented individuals to deliver the TTS strategy within the cluster.
Knowledge & Experience:
15+ years of work experience in the financial services industry, including 10+ years managerial experience
Highly experienced Sales professional with track record of client-centricity and delivery against stretch targets
Experience leading high performing Sales teams & delivering or exceeding revenue growth targets
Deep Treasury & Trade Solutions (TTS) product knowledge, country/cluster management experience
Strong background in client management and strategy
Understanding and translating global/regional strategy
Experience in managing dynamic and diverse teams across a wide geography, in a matrixed organization
Experience delivering organizational improvement & change management programs
Relationship/stakeholder management with both internal and external stakeholders
Experience in leading corporate governance frameworks
Skills & Competencies:
Exceptional speaking and written communication skills.
Strong listening skills and ability to influence key stakeholders
Local language skills preferred
Exhibits credibility, flexibility and authenticity when communicating with clients, employees, internal partners, regulators, media, and other key stakeholders
Proven track record of developing and executing business growth strategies
Experience delivering change management programs
Builds strong relationships with clients and partners
Ability to influence laterally, upwards and to matrix reports
Navigates internal and external networks to drive value for clients and the business
Familiar with Citi’s risk culture, risk and finance frameworks and their application at a legal entity and country level
Sound understanding across all risk stripes
Promotes and embodies a culture of a strong control environment
Good financial acumen, experience in preparing financial plans
Understands the importance of local corporate governance requirements with the legal entity boards and management, and balances against business priorities
Qualifications:
- Bachelor’s degree essential, Master’s degree preferred
Benefits:
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the
best-in-class benefits they need to be well, live well and save well.
We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which
benefits suit you and your personal life best.
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support colleagues’ in managing work - life balance
Continuous career progression opportunities across geographies and business lines
Inclusive and friendly corporate culture
Socially active employee communities with diverse networking opportunities
Competitive compensation package with a wide range of benefits:
Paid Parental Leave Program - maternity and paternity leave
Babysitting support
Private Medical Care Program
Additional allowance for sick days
Pension Plan Contribution
Group Life Insurance
Employee Assistance Program
Sport card
Meal allowance
This Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015.
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Job Family Group:
Product Management and Development
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Job Family:
Product Performance Management
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Time Type:
Full time
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