Total 12 Manager service engineer job vacancies in Malaysia

Main Purpose of the Job:

To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies & concepts to ensure processimprovement, staff development and quality service providedin line with company’s directionand objectives.

Job Description:

• As a relief to Department Head to run the operation by monitoring and implementing according to department operation.
• To assist Department Head to manage, review and take corrective action as per PDCA (Plan,Do, Check, Action)cycle with respectto the performance and operationof the Section.
• Ensure timelyauto debit enrolment & billing processing according to schedule.
• Ensure all the paymentis input, adjustedor reversed by staff withinpredetermined SLA.
• To lead payment sectionby ensuring the operation running smoothly.
• Ensure accuracyin payment processing and timely updatedto customer’s account.
• Ensure all the payment adjustment requestreceived from frontlineis proper justifiedand comply with company guidelines.
• Effective manpowerplanning and ensurestaffing organising meets daily capacitydemands.
• Constantly evaluate,review and recommend operation KRA (Key Result Area) & KPI (Key Performance Indicator) and ensure team members achieve the target.
• Train, superviseand develop Team Leaders, includingcoaching, counselling, motivating and discipline.
• Ensure high levels of customer satisfaction in resolving escalatedissue and takingappropriate corrective action.
• To ensure team member practice timely communication and response to customer enquiriesas well as branches, inter-department and merchant within limited time frame.
• To ensure all information is disseminated to team membersis up-to-date.
• Close monitoring on daily paymentprocesses to ensureprocesses and turnaround time comply to regulatory and guidelines.

Job Requirement:

• Bachelor Degree in any discipline.
• Relevant PaymentProcessing working experience, preferably in bankingor financial institution industry.
• At least 5 years in Management Level exposure.
• Excellent communication skill in writtenand spoken in English & Bahasa Malaysia.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Computer Literateand proficiency in Ms Office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

• To plan and execute local marketing activity to achieve target assigned for branch
• Fully adhere to operation requirement for branch operation
• Maintain excellent customer service to internal and external customer
• To ensure compliance of Branch Operational Procedure and Integrated Management System (IMS) guideline, whenever attending customers at all time
• To ensure efficient and productive counter service operations
• To plan and lead the team to achieve Sales target assigned by the Company
• To deliver excellence quality of customer service towards customers and colleagues within the company interest.

Perks & Benefits

• Employee equity
• Commission and bonus
• Open culture

This role will be responsible to manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia, Companies Commission of Malaysia and etc. This role also involves handling all matters related to management control of subsidiaries.

Job Description

• Manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia and etc.
• Manage matters related to management control of subsidiaries.
• Establish clear decision-making authority and protocols between the parent company and subsidiary.
• Oversight and monitor the development of subsidiaries’ overall policies, procedure, guidelines etc. to ensure compliance with applicable law, regulations and corporate policies.
• Management, verification and provide guidance to ensure compliance of the subsidiary's governance and operations.
• Manage services related to management contracts and brand royalty contracts concluded between the Company and its subsidiaries.
• Provide guidance on the management of necessary licenses, approvals, and notifications for subsidiaries, as well as on responding to matters pointed out by the relevant authorities.
• Provide guidance, advice, and coordination to subsidiaries in dealing with financial systems, laws, and regulations (foreign investment control laws, business-related supervision and regulations, personnel affairs, and withdrawal).

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Who we are?

AEON Insurance Brokers (M) Sdn. Bhd. was established on 18 May 1982 as Maya Putra Consultants (Sarawak) Sdn Bhd and is licensed to undertake insurance broking business in Malaysia. AEON Insurance Brokers (M) Sdn. Bhd. was acquired by AEON Credit Service (M) Berhad at end of September 2021 after the Group obtained its approval to acquire insurance and takaful broking firm by leveraging on the AEON Group Retail Network and Ecosystem.

Job Description

• Develop and implement a risk-based annual audit plan aligned with the organization’s strategic objectives.
• Conduct independent and thorough assurance reviews of internal audit functions, risk management, anti-corruption measures, whistleblowing systems, and governance processes.
• Manage and execute audits and special investigations as requested by the MD, BOD, or Audit Committee.
• Ensure timely reporting of audit results, including findings, recommendations, and follow-up actions.
• Monitor and address audit findings from both external and internal sources, ensuring appropriate remediation actions are taken.
• Collaborate with legal and compliance units to address supervisory issues and integrate audit findings with broader compliance requirements.
• Respond promptly to requests and inquiries from the BOD or Audit Committee.
• Evaluate and enhance the organization’s risk management practices to safeguard assets and ensure compliance with regulatory requirements.

Job Requirements:

• Bachelor’s degree in Internal Audit or a related field. A Master’s Degree or relevant professional certifications (eg.: Certified Internal Auditor (CIA)) is preferred.
• Minimum of 8 years of experience in internal auditing, risk management, or a related field, with a demonstrated track record of managing complex audits and investigations.
• Strong knowledge of audit methodologies, risk assessment, and governance processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Proven ability to manage multiple audits and special investigations simultaneously.
• Strong written and verbal communication skills, with the ability to present complex information clearly to senior management and the Audit Committee.
• High level of integrity and professionalism, with a strong commitment to maintaining confidentiality and ethical standards.
• Proficiency in audit software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with relevant regulatory requirements and standards.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance

Job Description

• To assist HOD in overall insurance business with main focus on product development and achieve insurance annual revenue targets.
• To manage and support the overall insurance business in an effective manner.
• Responsible in managing the various insurance & extended warranty programs and other insurance portfolios by working closely with insurance partners to increase sales and commission income as well as and enhancing process flow of the businesses.
• To ensure a steady sales growth of insurance business and fee income.
• Work with business partners on insurance product and process improvement from time to time.

Job Requirements:

• Diploma or Bachelor’s Degree holder with a minimum of 5 years’ experience in Product Development or Account Management with Insurance Industry
• Strong knowledge in insurance product, retail and corporate financing product.
• Independent, result-oriented with well-developed problem-solving skills.
• Strong analytical skills and good business acumen.
• Preferably with relevant experience in Insurance Brokers.
• Applicants must be willing to work in Bangsar South.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance

Sales Manager - Broking leads and manages the broking sales team. The role to drive growth and achieve sales targets and involves setting strategies, managing key accounts, and ensuring the team delivers exceptional results with excellent client service.

Job Description

• To assist the HOD in overall insurance broking business with main focus on business development and client servicing.
• Develop and execute sales strategies and action plans to achieve annual revenue targets.
• Responsible in marketing plans, contacting potential clients, assessing customer needs, providing appropriate insurance plans and maintaining proper records.
• Work closely with insurance partners to source for suitable quotations and/or programs for clients.
• To ensure all clients insurance portfolios under purview are conducted in an effective manner.
• Manage and assist clients in claims management.

Job Requirements:

• Diploma or Bachelor’s Degree holder with a minimum of 10 years’ experience in Business Development or Account Management within Insurance Broking Industry
• Strong knowledge in insurance product, especially in commercial insurance.
• Excellent interpersonal skills with positive attitude.
• Good business acumen, high independent and result oriented.
• Preferably with relevant experience in Insurance Brokers.
• Applicants must be willing to work in Bangsar South.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance

Important Note: Successful candidate will be base at Bangsar South office at the moment. Please take note that we are expecting to relocate our office to Cheras Maluri area tentatively by January 2025.

Main Purpose of Job 

• The main purpose of a Unit Head is to lead and supervise Contact Centre Inbound Section.
• To lead the staff and operation into achieving a higher standard in accordance to the company vision, mission and direction.
• To build good reputation between the Unit and the external customer and to others internal department.

Principle responsibilities & duties 

• Directly report to Section Head of CCD on overall operation of Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation is in compliance with internal policy and guidelines as well as BNM requirements.
• Ensure staff meet individual KRA and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training module for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinate in multitasking operation & flexible working hours/days.
• Report on operation performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.

Job Requirements:

• Well verse in English & Bahasa Melayu.
• Diploma or Bachelors Degree in any related discipline.
• Minimum 5 years direct experience in Contact Centre operation with at least 3 years’ experience in Management level exposure.
• Preferable candidate from Financial Industry. 
• Good time management.
• Leadership characteristics and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave