Assistant Customer Service Manager (Barge & Conventional) - Shipping
2 weeks ago
TITIMAS SHIPPING AND TRADING SDN BHD Are you looking for a challenging and inspiring working environment?Whether you are an experienced logistics player or a promising new talent, you will be tested through a multitude of cha...
TITIMAS SHIPPING AND TRADING SDN BHD
Are you looking for a challenging and inspiring working environment?
Whether you are an experienced logistics player or a promising new talent, you will be tested through a multitude of challenges ranging from the work given to the people in your team, the clients we serve to the logistics environment.
We also offer a diverse range of opportunities for talents like you. Realize your potential and submit your applications to the following contact person. We look forward to having you at Titimas!
WE ARE HIRING!
RESPONSIBILITIES
- Provide solutions to customers on the best way to handle their shipments and to meet customers satisfaction;
- Ensure the Customer Service team in terms of quotation, SOP, customer relationship and related to meet the sales target;
- Promoting the use of the Process Approach and risk-based thinking;
- Ensuring that the resources needed for the Quality Management System are available;
- Communicating the importance of effective Quality Management System and conforming to the Quality Management System requirements;
- Ensuring that the Quality Management System achieves its intended results;
- Engaging, directing and supporting persons to contribute to the effectiveness of the Quality Management System;
- Promoting improvement;
- Supporting other relevant management roles to demonstrate their leadership as it applies to their areas or responsibility.
REQUIREMENTS
- Possess at least a diploma or degree in Business Administration / Logistics / Maritime or equivalent;
- Minimum 3 to 5 years of relevant experience in Shipping or the related field;
- Effective leadership and communication skills;
- Excellent reporting skills;
- Aggressive and committed to work;
- Positive working attitude and strong sense of responsibility;
- Able to communicate in Mandarin is a plus
Perks & Benefits
- Additional leaves and holidays
- Paid time-off
- Earned wage access (EWA)
- Company-owned cell phones
- General outpatient benefits extent to spouse and children
- Dental/optical care reimbursement
- Group health and surgery insurance
- Professional development opportunities
Titimas Group of Companies, is a well-diversified total shipping, logistics, jetty operations, insurance and marketing service group provider which has been providing comprehensive services throughout the world. Headquartered in one of the world’s busiest and convenient port- Port Klang Malaysia, where Malaysia’s major ports are located- the Westport, Southport and Northport. Westport is a hub of major liners for container, conventional, bulk, roro, tankers, and cruise liners. Titimas Shipping and Trading Sdn Bhd and Titimas Logistics Sdn Bhd are proud of its management system that has been certified according to the standard of ISO 9001:2015 by GCL International certifying body. The implementation of our Quality Management System will ensure our ability to consistently provide quality services that meet customers, statutory and regulatory requirements and accreditation. Titimas Group of Companies had received numerous awards and recognition, to name a few, SME Corp Malaysia and SME 100 Awards for fast Moving Company in East Malaysia. We are proud member of Overseas Project Cargo Association (OPCA), Connecting Five Continents (C5C), Federation of Malaysia Freight Forwarders (FMFF), Selangor Freight Forwarders and Logistics Association (SFFLA), and Central Region Shipping Association (CRSA).
Titimas’ team of professional consultant have more than 40 years of experience in delivering freight and transportation of any size and types whether project cargo, FCL, LCL, air freight, timber/wood, steel/metal, grain, cement or concrete piles and many more, moving to their safe destination. We have 54 multi-lingual team which assists our customers from inquiry to operations. Distinguished by its value of integrity, customer focus, people-driven and adaptive to market changes, Titimas has been serving a diverse range of clientele with an outstanding management depth and an enviable portfolio of growth opportunities coupled with personalised service over the years.
We always ensure that we are in constant communication with our business partners. We help them grow by assisting them to connect with the shippers. We wanted to make things easier for you by giving you solutions and options.
