Total 11 manufacturing job vacancies in Customer Service category in D22 Jurong, Jurong Island, Tuas

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

• Lead and Manage Customer Service Team.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

Job Description: Automation Service Technician/Engineer

The job description:

Engineer to service/support all automation equipment designed and developed to manufacture/fulfill Princess products/orders. The support includes but not limited to machine/equipment commissioning, maintenance, installation, yield improvement, trouble shooting.

Responsibilities:

1. Service Engineer is responsible for electrical and mechanical maintenance and trouble shooting. Improve machine/equipment reliability reduce unscheduled downtime.

2. Ready to be hands-on to bring up machines.

3. Knowledge of PLC, Sensor, motors and IO modules.

4. Knowledge of real time PC base control system.

5. Communicate with Design Team to analyze failure to avoid repeatable unscheduled downtime.

6. Supply technical information, hardware and software requirement to enhance/upgrade equipment performance i.e. Yield, UPH etc

7. Ability to analyze data and provide evidence-based recommendations improve products design and reliability.

8. Drive FYP quality and action plan

9. Provide data to drive for accurate spare part planning and buying.

Qualifications:

1. Bachelor degree preferred, but diploma with many years of experience is encourage to apply.

2. Mechatronic or mechanical experience with at least 3 years relevant engineering work experience in large manufacturing plant or automation industry.

3. Adequate knowledge of PLC system, Laser engraving and Camera vision inspection technology application

4. Knowledge of national electrical standard, Strong self-learning ability

5. Familiar with industry automation theory and electric power system

6. Electric automation design ability and experience of electric equipment installation is preferred.

7. Knowledge of maintenance system i.e. TPM etc. and electric safety

8. Experience in Project management is preferred.

9. Excellent verbal and written communication in English language.

10. Verbal and written communication in Chinese is a plus point

1. Being the first point of contact for visitors and callers.

2. Handling all telephone calls, redirecting them or taking messages in a timely and professional manner.

3. Handle day to day front desk reception duties.

4. The receptionist is responsible for handling incoming/outgoing mail and courier within the office. Franking postal mails and dispatch franked mails to the nearest Post Box, send registered mails to the Singapore Post Office as required.

5. Stock take of stationary/pantry/lounge needs and replenish orders.

6. Handling inventory of worker uniform & PPE etc.

7. Monitors the usage of meeting rooms in the office. And ensure rooms are scheduled appropriately and may assist in setting up.

8. Maintain all the meeting rooms and lounge arrangement.

9. Maintain the cleanliness of the reception area, meeting rooms and lounge area.

10. Provide administrative support to team members in HR as necessary.

11. Perform duties assigned with a positive attitude, exercising responsible initiative and diligence.

12. Other ad hoc duties as assigned from time to time

Requirements:

· Min GCE N/O/ITE level or other equivalent.

. At least 2 Year(s) of working experience in the related field

· Good telephone etiquette and customer service skills.

· Able to perform tasks with minimal supervision and able to work in a fast-paced environment

· Good in organisational and time management skill

· Computer Literacy/Administrative skill

. Adaptability and willingness to learn new tasks

. Able to start work within short notice

• Lead and Manage Customer Service Team.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

Job Description & Requirements

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

Responsibilities:

• Under direct supervision, acts as primary contact with affiliates, field PSL, and sales personnel
• Ensures accurate and timely processing of orders. May create invoices and shipping documentation
• Facilitates movements of materials to support PSL operations
• Utilizes knowledge of products and processes to service customer needs
• Serves as a liaison for communication with field personnel, engineering, manufacturing, procurement, etc. to fill customer requirements
• Coordinates cross- center and vendor supplied orders as required and monitors those shipments

Requirements:

• Diploma/Degree and a minimum of 2-4 years’ customer service experience in a manufacturing industry
• Additional experience in areas such as procurement, materials, or logistics is preferred.
• Must have led improvement projects in the past
• Advance MS excel skill, knowledge on power BI is a plus
• SAP knowledge
• Excellent communication skills