Total 135 Manager service engineer job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

Join a dynamic professional dry-cleaning & laundry company!

If you are passionate about meeting people, enthusiastic with a pleasing personality, we want YOU!

Your key responsibilities include:

• Managing and engaging our clients.
• Building up our customer base.
• Assist with taking orders/bookings for our services.
• Handling sales enquiries over the phone or via email.
• Handle, process and manage quotations and invoicing.
• Handle customer enquiries and complaints.
• Manage the customer service team.
• Actively support operations in meeting client needs and requests.
• Provide excellent customer service to meet the needs of the clients.
• Work closely with operations team to ensure smooth running of the business.

Requirements:

• Only Singaporeans/PR need apply
• Good command of English, Mandarin speaking is a bonus (as need to speak with Mandarin client speaking)
• Good communication skills
• Good leadership skills
• Pleasant, enthusiastic and engaging
• Polite and patient
• PC literate, comfortable with MS Office
• Good with the various social media platforms

Job benefits:

• Attractive salary package
• Sales incentives
• Medical & insurance benefits
• Annual & medical leaves
• Career growth development

Working hours:

• 5 days + alternate Saturdays
• Off on Sundays and Public Holidays

Requirements:

• Fluent in English and basic mandarin
• Relevant experience for minimum 3 years
• Able to communicate with colleagues from different levels
• Compulsory PC skills
• Able to assist in Retail & Production as and when required

Job Description:

• Attending to customers enquiry & feedbacks
• Assist in production where necessary
• Co-ordinate with Operations team
• Replying emails and follow up
• Travel to other branches to assist with retail dutiies
• Willing to work long hours

Job responsibilities and descriptions are stated as follow:

Oversee daily operations of the customer service department.

Address customer service issues promptly.

Develop and implement efficient procedures, policies, and standards for customer service.

Set customer satisfaction goals and collaborate with the team to consistently achieve them.

Launch and manage an effective customer loyalty program.

Keep accurate records of customer service activities and discussions.

Assist the Manager in planning and executing customer service initiatives.

Lead the team in delivering exceptional service to customers.

Job responsibilities and descriptions are stated as follow:

Oversee daily operations of the customer service department.

Address customer service issues promptly.

Develop and implement efficient procedures, policies, and standards for customer service.

Set customer satisfaction goals and collaborate with the team to consistently achieve them.

Launch and manage an effective customer loyalty program.

Keep accurate records of customer service activities and discussions.

Assist the Manager in planning and executing customer service initiatives.

Lead the team in delivering exceptional service to customers.

Responsibilities:

• Familiarity with Online Customer Service: Understand the work content and process of online customer service, and promote team improvement through feedback, refinement, and execution.
• Data-Driven Problem Solving: Analyze and identify issues related to systems, processes, and products, collaborating with internal and external teams to ensure problems are resolved.
• Team Guidance & Training: Guide and train the team, facilitating communication across departments and with vendors to establish an efficient workflow.
• Supervision of BPO Services: Oversee BPO-related processes such as capacity, quality, and risk control, providing timely and effective decision support.

Requirements:

• Familiarity with SLG products or overseas gaming products.
• Over five years of customer service experience, including at least two years in customer service management within the gaming industry.
• Experience managing large-scale teams or coordinating with internal and external teams is preferred.
• Strong communication skills, logical thinking, active problem-solving, and high self-motivation.

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Job Summary

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care in St Andrew’s Community Hospital.
• To oversee and be responsible for the communications and patients’ relations matters of St. Andrew's Community Hospital, through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• Diploma/Degree or training in public relations, communications and counselling.
• Preferably has relevant working experience in hospitality or public relations or caregiver support and counselling.
• Minimum 5 years relevant experience in a managerial role.
• Is independent, dependable, self-motivated, creative, warm, outgoing and has good interpersonal relationship skills.
• Is strong in public relations and client experience or in areas of support and counselling.
• Has good organisational ability, is resourceful and is able to carry out positive communications and rapport building to enhance patients' experience of the hospital services.
• Is mature in disposition, to be able to cope with changes and demanding situation.
• Is able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation.
• Is resilient, calm and exercise sound judgement so as to overcome a crisis situation and prevent/minimise any negative impact on the organisation's image and staff morale.

Work Location

• St Andrew's Community Hospital / 8 Simei Street 3, Singapore 529895

The interviews for this post are expected to take place on the 5th or 6th of December.

About Us

Do you want to make a difference? A REAL difference?

Oxfordshire County Council is on an exciting journey towards Delivering the Future Together, our ambitious transformation programme which will enable us to be an employer, partner, and place shaper of choice.We’re seeking the right people who can help us get there while embracing our value of ‘daring to do it differently’, as we continue to strive to do better.

In our Children, Education, & Families Directorate, we want every child to have the best possible education and with this goal in mind, we’ve set out to improve and transform our services.

As part of this, we are currently in the process of re-evaluating and restructuring our Specialist Education Needs and Disabilities (SEND) services, with the objective of advancing the educational outcomes for children and young people.

We’ve been consistently rated as “good” by Ofsted, but we are not content with that; we are ambitious and want to do even better!Oxfordshire County Council is a financially stable local authority which is committed to investing in Children, Education, and Families, to ensure that we have the resources we need to make a real difference to the children, young people, and families we work with.

About the Role

This role is a key component of the education service that holds strategic oversight and responsibility for admissions and home to school transport policy.An extensive part of the role will involve working closely with the County Council’s Supported Transport Service, utilising a service level agreement and ensuring eligible children have timely, safe and cost-efficient home to school transport.In school admissions there will be management and oversight of the processes that ensure Fair Access to places and services that are statutorily compliant.The postholder will liaise with multi-academy trusts, diocesan boards, governing bodies and senior leaders in schools to ensure processes work efficiently and children can access school places without delay.

Effective budget oversight will be critical, especially on home to school transport where demand and unit costs are growing significantly.

About you

You will be an experienced manager, who can work collaboratively and successfully across agencies, engaging with service user groups and families to deliver improved outcomes.You will have credibility when working with schools and partners and established ability to quickly develop and maintain positive working relationships with external colleagues and across the organisation at all levels, including elected members.

You will have the ability to undertake and manage complex and diverse nature tasks applying which necessitates knowledge and skills at an advanced level from specialist disciplines such as education, law, finance, management and procedural matters.

Also you will have a detailed understanding of the legislative framework for both admissions and home to school transport and quickly establish yourself as the Council’s subject matter expert for these areas.

Please refer to the role profile attached to this advert for more details.

Our Rewards and Benefits

• Relocation allowance of up to £8,000.
• Annual leave starting at 30 days per year (plus bank holidays).
• A comprehensive Local Government Pension Scheme (LGPS).
• Flexible working.
• Employee Assistance Programme including access to health and wellbeingsupport 24 x7.
• Range of family friendly policies.
• Childcare vouchers, cycle to work scheme, electric car scheme, range of staff discounts including travel, holidays, insurance, food, health & leisure activities.
• Excellent learning and development opportunities

Ourcommitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a DisabilityConfident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are also committed to helping and supporting those transitioning from HM ArmedForces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk

Proud member of the Disability Confident employer scheme

What you will do

• Develop and review test plans.
• Develop verification environment/testbench in Module/IP/SOC level.
• Develop verification IP and reference model.
• Implement test with randomization based coverage driven verification methodology.
• Implement functional and functional/code coverage closure.
• Hands-on code/debug with UVM, SystemVerilog, Verilog and SystemC.
• Low Power verification.
• Verification automation flow.

What you will bring

• Bachelor's/Master's Degree in EEE/Computer/IC design/equivalent.
• With min. of 8 years of relevant verification experiences.
• With IC/ASIC design verification experience on SOC, Ethernet, PCIe, DDR, USB, ARM CPU.
• Strong experience and debugging ability on SystemVerilog/UVM.
• Skilled in Synopsys/Cadence/Mentor Simulator and debugging flow.
• Experience on Low Power and formal verification is a plus.
• Strong in UNIX scripting with Pyhon, Perl, makefile Cshell.
• Fast learner and a good team player.
• Candidates with more years of experience will be considered for a more senior role.

About the team

Our ASIC DV Team focus on developing full and advanced verification methodology IP/SOC. You will have chance to work on challenging projects that attractive and be immersed in leading tech e.g.: WiFi, 5G, AR/VR, AI, Cloud Networking. A comprehensive program for professional development / career growth will be provided to the new joiner and he/she will have chance to learn from the best expert in this area.

In MediaTek, we promote diversity and inclusiveness. Passionate talents who love new challenges and keen on learning new technologies, do send us your cv our way today and join our multicultural team that consists of talents from all over the world!

Job Responsibilities:

• Experience candidates will be considered for project manager post.
• Assist the Project Manager to plan and execute projects.
• Prepare shop drawings and ensure that all submission documentation get approval from project stakeholder before conducting the work activities at job site.
• Attend project meeting as well as monitor site work progress, sub-contractor and workers attendance.
• Supervise, organize and prepare daily activities planning to ensure work in progress accordance to project schedule.
• Conduct end user training upon T&C completed for Audio Visual System.
• After sales support.

Job Requirements:

• At least 1 year experience or above in relevant field such as configure, troubleshooting and hands on for system integration in Audio Visual System (Q-SYS /Extron / Crestron /AMX /Biamp, etc).
• Software skills in Microsoft office, system programming or autocad will be added advantage.
• Work attitude with strong interest in learning and performing quality hands-on work for assigned task.
• Others: Fresh graduates are encouraged to apply. On job training will be provided.

Responsibilities:

- Full lifecycle development from design to mass production of backend semi-conduct equipment with high speed and high accuracy, including:

- Design requirements collection and analysis

- Conceptual design and verification, proof of concept

- Detaile design, 3D modeling (Solidedge/Solidworks…), 2D drawings

- CAE of vibration, thermal, fluid…

- Procurement of prototype parts from internal and external sources

- Cooperate with production on fabrication, assembly and testing, create assembly and test procedures for mass production

- Address and resolve product issues, continuously improvement of product

Requirements:

- Bachelor and above level degree in mechanical engineering,

- Proficient with solid CAD, such as Solidworks, Solidedge, ProE

- Proficient with CAE tools such as ANSYS, Solidworks simulation

- Self-motivated, autonomous learning of mechanical engineering fundamentals on high performance mechanism, including

- Vibration theories, vibration measurement, isolation and damping

- Static mechanics, dynamic mechanics, structural mechanics, materials, heat transfer theory, fluid dynamics

- Solenoid and pneumatic components selection

- Tolerance analysis

- Fabrication methods, DFM, DFA

- Fresh graduates with relevant experience are also welcomed

- Be able to travel abroad for business trip and able to work in a multicultural

environment and with people at all levels

- Proficient in written and spoken English

- Able to speak fluent Mandarin would be an advantage (to liaise with Chinese

speaking associates)

- Applicant with more years of relevant experience will be placed on Senior Engineer role

• Position :Naval Project Manager - MARINE/NAVIGATION
• Location : Bukit Batok
• Working hours : 5 days/ (Monday- Friday, 8:30am-6:00pm)
• Salary(commensurate depending on experience) : Up to $7000 + AWS + Bonus + 14 Annual Leave + Wellness benefit : Extra 2 days Annual Leave & $200 incentives if eligible.
• Duration : Permanent
• Industry : Marine Navigation system -MNC

Main Responsibilities

• Responsible for project planning and coordination processes of naval customers assigned
• Possess good reporting, documentation and postmortem skills to top management and naval customers
• Good leadership skills and team player to manage a team of project engineers and engagement with cross functional teams (i.e. supply chain, finance, top management)
• Strong ability to communicate, develop and maintain strong customer relationship and satisfaction with naval clients on all levels
• Manage contract execution and milestones, with skill sets to develop project management plan and risk management
• Sound engineering knowledge of naval navigation and combat systems integration
• Possess strong knowledge in compliance with design specifications, regulatory requirements and export control procedures
• Possess skills in problem solving of technical issues arising during project execution phase
• Collaborate closely with sales, service and project teams in Singapore and Germany to facilitate project execution and customer support
• Participate with naval sales team for technical clarifications based on customer specifications in tenders as well as in close cooperation with cost controller or CFO on margin allocations
• Ability to analyse customer demands, and provide solutions in consultation with naval sales or top management or even quick on the spot decision

Requirements:

• Degree in engineering, or equivalent
• Professional certification PMP is preferred but not a must.
• Strong knowledge of integrated navigation systems, navigation sensors, platform management, and maritime surveillance systems
• At least 3-5 years of relevant project management experience (preferably in naval defense and/or maritime industry; Ex-navy personnel added advantage)
• Proven track records in managing projects with regional navies or paramilitaries

Email to joie@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

**We DO NOT charge our candidates any referral fee nor bind them with any contract.**

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Define KPI/KRA for team and team members
• Actively participate in and drive continuous improvement projects
• Reporting back on results

Job Description

We are seeking a motivated and experienced Rider Manager to oversee our delivery operations. The ideal candidate will have strong leadership skills, a passion for team management, and a commitment to maintaining high standards of service.

Key Responsibilities:

• Rider Recruitment and Training:Oversee the recruitment process for riders, ensuring that new hires are effectively onboarded and trained according to company standards.
• Performance Management:Monitor and enhance rider performance utilizing the company’s star-rating evaluation system to ensure compliance with platform standards.
• Team Leadership and Support:Provide daily assistance to the rider team, addressing any challenges they encounter on the job and fostering team cohesion and morale.
• Rewards and Incentive Management:Manage and implement the company’s rider reward mechanisms, including star bonuses and the monthly reward pool system.
• Complaint and Dispute Resolution:Address and resolve rider-customer disputes or complaints promptly, ensuring efficient management of issues while maintaining the company’s reputation.
• Data Analysis and Reporting:Regularly analyze rider performance data, generate reports, and propose improvements to enhance overall operational efficiency.
• Policy Enforcement:Ensure that riders comply with platform operational policies, including penalties for lateness and order cancellation rates.

Job Requirements:

• Experience:At least 3 years of team management experience, preferably in the delivery industry or a related field.
• Leadership:Strong leadership skills with the ability to motivate and guide teams toward high-performance goals.
• Communication:Excellent communication skills to maintain effective interactions with riders, customers, and internal departments.
• Problem-Solving:Ability to solve complex issues and make quick decisions under pressure.
• Data Analysis:Proficiency in using Excel or other data analysis tools for making data-driven operational decisions.

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com

EA Registration Number: R23118961

Data provided is for recruitment purposes only Business

Registration Licence Number: 18S9037

Job Description

• Working on 6nm and below advanced process project APR and Timing/PI sign-off
• Take the TOP and PM role for the complicated hierarchical chip (more than 20M inst plus 500+ macros)
• Take the Block or Block coordinator role for complex blocks
• Do early prediction for critical APR/Timing/PI issues

Job Requirements

• APR/Timing/PI hands-on/tapeout experience on complicated hierarchical chip
• TCL/Perl/Python/C/C++ programming skill
• Have advanced process(n6 or below) experience is a plus
• Excellent communication and team work spirit

Roles & Responsibilities

This role reports to the Director of Customer Experience which is a group under the Regional Customer Satisfaction Team. The candidate’s primary focus is to champion service excellence delivery at our customer touchpoints (e.g. contact centers, service centers). You will lead the development, implementation, and assessment of training initiatives and quality assurance programs across multiple locations within the region.

Primary Responsibilities and Key Roles:

• Enhance end-to-end customer journey through:
• Customer feedback management (VOCs, Service audits, Data analysis & insights etc.)
• Active engagement of relevant stakeholders to address customer pain points
• Ownership of Service Recovery guidelines to empower frontline staff to resolve customer issues
• Set and drive regional initiatives to improve overall customer experience and NPS based on insights from customer feedback and trends analysis, including improvement of services processes and policies through customer journey mapping
• Drive a culture of service excellence throughout the CS team by working closely with relevant CS team members of subsidiaries to develop guidelines, training, and motivational programs to improve customer service handling skills, mindset and attitude of frontline service staff, agents, and technicians
• Organise and chair regular Service Quality Committee meetings with stakeholders to drive service improvement
• Conduct training needs analyses to determine the current state of knowledge, skills, and competencies among frontline staff. Analyze trends, emerging technologies, and best practices to ensure the development of customized training programs, and knowledge base, tailored to the unique needs of each location.
• Oversee the establishment and maintenance of quality assurance protocols for both frontline staff and training facilitators. Monitor adherence to established procedures, identify areas for improvement, and recommend corrective actions to ensure consistency in service delivery and training outcomes across all locations.
• Measure the effectiveness of training programs and quality assurance initiatives using appropriate metrics, such as pre- and post-training assessments, participant feedback surveys, and business impact analysis. Prepare regular reports detailing program performance, ROI, and recommendations for future enhancements.
• Continuously evaluate and refine existing programs to meet evolving business needs and respond to changing market dynamics
• Any other ad-hoc projects as assigned by the Director of Customer Experience
• Oversee the responsibilities of the Assistant Manager, Regional VOC/NPS Management

Job Requirements

• Bachelor's degree in any discipline with at least 5 years of relevant experience in service quality or consumer research functions in either hospitality or retail industries and/or e-commerce
• Experience with feedback management & generating insights from VoC/NPS data for presentations to management and other departments. Experience with Excel, Tableau, and Natural Language Processing would be a plus
• Experience with conducting (qualitative and quantitative studies), ie, surveys, and focus groups to gain better insights of key drivers of customer satisfaction
• Understanding the end-to-end customer journey and develop action plans at each touchpoint to elevate the customer’s experience, including online purchase experience and post-purchase experience. A practitioner of design thinking methodology and a proven record of service process re-design is a plus
• Strong project management skills, including the ability to plan, organize, and execute complex projects within tight deadlines
• Demonstrated proficiency in adult learning theories, instructional design principles, and modern training technologies
• Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of staff and management
• Ability to work collaboratively with cross-functional teams and build strong working relationships