Total 73 Manager service engineer job vacancies in D09 Cairnhill, Orchard, River Valley

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests.
• Coordinate and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend.
• Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Other Responsibilities:

• Ensure that all Key Policies of are enforced and adhered to.
• To enforce and comply with Rules and Regulations stipulated in the Employee handbook.
• To perform other duties assigned by the Management from time to time.
• Attend Workplace Safety and Health meeting as deemed suitable by the management

Job Descriptions:

• Introduce services and recommend suitable packages to walk-in customers
• Identify and execute strategies to increase customer expenditure and achieve sales target
• Develop and maintain relationships with regular customers
• Front desk duties including attending to guests/customers and cashiering
• Attend to customers calls and emails on enquiries/feedbacks/appointments
• Assist to handle and resolve customer complaints
• Provide administrative and clerical support from time to time

Job Requirements:

• Experience in similar role preferred (Receptionist/ Retail Sales/ Spa Consultants/ etc)
• Positive attitude and possess excellent interpersonal skills with sound judgement ability to handle different situations
• Sales driven, confident, self-motivated, service oriented, initiative, leadership skills an added advantage
• Able to work retail hours, weekends, and public holidays
• Able to converse fluently in English and Mandarin

JOB DESCRIPTION:

• Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Communicating with customers via telephone, WhatsApp, face-to-face, social media and email

• Handle POS system and collecting payments

• Selling of products and services

• Handling customer’s feedbacks

• Assist marketing team

• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Team player

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Able to converse in English

• Able to converse in Mandarin will be helpful as well

• Must be able to work retail hours (including weekend) our salon hours are currently 10.30am to 7.30pm / 8.30pm for festive period

• 5.5 days work week

Salary $2000-$2800, plus commissions

Job responsibilities and descriptions are stated as follow:

• Oversee daily operations of the customer service department.
• Address customer service issues promptly.
• Develop and implement efficient procedures, policies, and standards for customer service.
• Set customer satisfaction goals and collaborate with the team to consistently achieve them.
• Launch and manage an effective customer loyalty program.
• Keep accurate records of customer service activities and discussions.
• Assist the Manager in planning and executing customer service initiatives.
• Lead the team in delivering exceptional service to customers.

•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Selling of products and services

• Communicating with customers via telephone, WhatsApp, face-to-face, social media and email

• Handle POS system and collecting payments

• Handling customer’s feedbacks

• Assist marketing team

• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Team player

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Able to converse in English

• Able to converse in Mandarin will be helpful as well

• Must be able to work retail hours (including weekend) our salon hours are currently 10.30am to 7.30pm / 8.30pm for festive period

• 5.5 days work week

Base Salary $2000 - $2800 depending on expereience

Plus commissions

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include
  • Pre-Payroll activities including, input and update employee details and manage government claims
  • Payroll activities including, process payroll, process CPF, and manage payroll payments
  • Post-Payroll activities, including provision for bonus, manage month-end/year-end closing, submission of IRAS Tax Declaration Annual Form 8E, and answer employee payroll enquiries
• Regular review on compliance to statutory requirements
• Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
• Liaise with internal and external auditors and/or tax agents on payroll related matters.
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.
• Cover colleagues handling other companies’ payroll processing

Requirements:

• Minimum 5 years’ working experience in a finance function or financial shared service center, preferably in a supervisory role
• Prior exposure to Payroll processes and software in healthcare setting would be an advantage
• Experience in SuccessFactors preferred
• Hands on SAP HRIS system preferred.

Interested and qualified candidates, please send in your application to ivy.yong@recruitexpress.com.sg

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

We are seeking an experienced and dynamic Senior Service Delivery Manager to join our team. The ideal candidate will have 8-10 years of relevant experience in managing service delivery, field service management, and handling projects in the IT industry. The Senior Service Delivery Manager will play a crucial role in ensuring the successful delivery of services and projects, maintaining high customer satisfaction, and driving continuous improvement.

Key Responsibilities:

1. Service Delivery Management

- Oversee the end-to-end service delivery process, ensuring all services meet the required standards and SLAs.

- Monitor service performance and implement improvements to enhance efficiency and effectiveness.

- Act as the primary point of contact for customers, addressing their needs and resolving issues promptly.

2. Field Service Management:

- Manage field service operations, ensuring timely and effective resolution of on-site issues.

- Coordinate with field service teams to ensure optimal resource allocation and utilization.

- Develop and maintain field service policies and procedures.

3. Project Management:

- Lead and manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.

- Develop project plans, define project scope, and allocate resources effectively.

- Monitor project progress, identify risks, and implement mitigation strategies.

4. Stakeholder Management:

- Build and maintain strong relationships with clients, understanding their business needs and objectives.

- Communicate project and service delivery updates to stakeholders regularly.

- Collaborate with internal teams to align service delivery and project outcomes with customer expectations.

5. Vendor Management

- Oversee the maintenance and support provided by third-party vendors to ensure service continuity.

- Manage relationships with vendors and third-party service providers.

- Negotiate contracts and ensure vendors meet performance standards and deliverables.

- Conduct regular performance reviews and manage vendor-related issues promptly.

6. Process Improvement:

- Continuously evaluate and improve service delivery processes to enhance customer satisfaction and operational efficiency.

- Implement best practices and innovative solutions to drive process optimization.

7. Requirements:

- Ensure compliance with industry standards and best practices, including ITIL.

- Maintain relevant certifications and promote continuous learning within the team.

8. Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 8-10 years of experience in service delivery, field service management, project management, and vendor management.

- ITIL certification is required.

- Experience with cloud technologies, including AWS and Azure.

- Cloud certification (AWS/Azure) is required.

- Experience with ITSM tools such as ServiceNow and Jira.

- PMP certification is a plus.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Proven ability to manage multiple projects and deliver high-quality results under tight deadlines.

- Proficiency in English and Mandarin as to effectively communicate with mandarin speaking clients and stakeholders.

- Only Singaporeans/SPR due to security clearance requirements

We are seeking a talented Data Engineer and Data Analyst to design, build, and maintain our data infrastructure. In this managerial position, you will develop robust data pipelines, ensure data quality, and optimize storage systems to empower data-driven decision-making across the organization.

Leading a team of Data Analysts, you will oversee comprehensive reporting and analytics while providing strategic guidance in Data Strategy and Analytics, including AI and ML initiatives. As a specialist in Azure Data Services, you will be instrumental in driving insights and fostering innovation.

• Data Pipeline Construction: Design, develop, and maintain data pipelines for smooth data flow from multiple sources to warehouses or lakes, ensuring reliable data sources.
• Data Architecture Design: Create and manage data architecture using various technologies and storage solutions for efficient and secure data handling.
• ETL Processes: Conduct Extract, Transform, Load (ETL) operations to process raw data into structured formats and load it into storage systems for analysis.
• Data Quality Assurance: Implement data cleaning and validation processes to enhance accuracy and consistency, while monitoring and optimizing data quality.
• Scalability and Optimization: Design scalable systems to handle large data volumes and improve storage and retrieval processes.
• Data Governance: Establish governance and security measures to ensure compliance, and develop policies and documentation.
• Data Analytics & Reporting: Manage Data Analytics projects, create and oversee Power BI reports and dashboards, and coordinate with the extended Data Analytics team.
• Ad Hoc Duties: Perform any additional tasks assigned by the supervisor.

Mandatory Skills:

1. Programming: Python, SQL, ETL
2. Database Management: MS SQL Server Environment, Data integration tools such as Azure Data Factory, Azure Databricks, and Azure Synapse Analytics
3. Power BI Expertise: DAX, Power Query, and creating advanced data visualizations. Experience in Data Modelling techniques.
4. Azure Cloud Environment: Azure Cloud Environment, Proficiency in Azure cloud platform, including Azure SQL Database, Azure Data Lake Storage, Azure Analysis Services, Azure Data Studio
5. Useful experiences: Machine Learning. Artificial Intelligence

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Working Hours: 5 days office hours

Salary: Up to $6K Max + AWS + VB

Job Scope:

The Assistant Manager, Hospitality role is to assist Head, Hospitality to complete all Hospitality-related operations in the Nursing Home, ensuring our establishment works smoothly and to assist in conducting training on Hospitality-related curriculum.

This role is responsible for building relationships with residents and their family members, identifying their needs and a seamless service delivery.

There will be an agreed Key Performance Indicators set for maintaining the service excellence of the nursing home.

Job Scope:

• Ensure that all Hospitality policies are implemented
• Build meaningful and professional relationships with residents and family members
• Ensure that all Household are equipped with clean linens
• Ensure that all Household are equipped with kitchen items
• Ensure that family members are updated on the residents well- being in terms of activities, outdoors events etc.
• Support the operation team in maintaining key relationships, by promoting relevant services to new/ existing residents
• Handle complaints when necessary
• Conduct essential hospitality training for Care Staffs
• Supervise and evaluate Care Staff service delivery
• Ensure all records are kept properly and consistently
• Prepare reports for Head, Hospitality review

Job Requirements:

• Min. Diploma/ Degree in hospitality or any relevant field
• Min. 2-3 years relevant experience in hospitality/ customer service field

For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

We are seeking a talented Data Engineer and Data Analyst to design, build, and maintain our data infrastructure. In this managerial position, you will develop robust data pipelines, ensure data quality, and optimize storage systems to empower data-driven decision-making across the organization.

Leading a team of Data Analysts, you will oversee comprehensive reporting and analytics while providing strategic guidance in Data Strategy and Analytics, including AI and ML initiatives. As a specialist in Azure Data Services, you will be instrumental in driving insights and fostering innovation.

• Data Pipeline Construction: Design, develop, and maintain data pipelines for smooth data flow from multiple sources to warehouses or lakes, ensuring reliable data sources.
• Data Architecture Design: Create and manage data architecture using various technologies and storage solutions for efficient and secure data handling.
• ETL Processes: Conduct Extract, Transform, Load (ETL) operations to process raw data into structured formats and load it into storage systems for analysis.
• Data Quality Assurance: Implement data cleaning and validation processes to enhance accuracy and consistency, while monitoring and optimizing data quality.
• Scalability and Optimization: Design scalable systems to handle large data volumes and improve storage and retrieval processes.
• Data Governance: Establish governance and security measures to ensure compliance, and develop policies and documentation.
• Data Analytics & Reporting: Manage Data Analytics projects, create and oversee Power BI reports and dashboards, and coordinate with the extended Data Analytics team.
• Ad Hoc Duties: Perform any additional tasks assigned by the supervisor.

Mandatory Skills:

1. Programming: Python, SQL, ETL
2. Database Management: MS SQL Server Environment, Data integration tools such as Azure Data Factory, Azure Databricks, and Azure Synapse Analytics
3. Power BI Expertise: DAX, Power Query, and creating advanced data visualizations. Experience in Data Modelling techniques.
4. Azure Cloud Environment: Azure Cloud Environment, Proficiency in Azure cloud platform, including Azure SQL Database, Azure Data Lake Storage, Azure Analysis Services, Azure Data Studio
5. Useful experiences: Machine Learning. Artificial Intelligence

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

• Configure and customize Jira Service Management workflows, fields, screens, permissions, and automation rules.
• Implement and maintain service request types, SLAs, queues, and reporting within Jira Service Management.
• Collaborate with cross-functional teams to gather requirements and translate them into Jira Service Management solutions.
• Provide technical expertise and support to end-users on Jira Service Management functionalities and best practices.
• Monitor system performance and proactively identify areas for improvement.
• Conduct training sessions and create documentation for Jira Service Management users.
• Stay updated with Atlassian products and industry best practices related to IT service management.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience with Jira Service Management (Jira Service Desk), including setup, configuration, and administration.
• Strong understanding of IT service management principles and best practices.
• Experience in creating custom workflows, SLAs, automation rules, and reporting in Jira Service Management.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Excellent communication skills with the ability to convey technical information to non-technical audiences.
• Atlassian certifications (e.g., Jira Service Management Administrator) are a plus.
• Only Singporeans

Preferred Skills:

• Familiarity with other Atlassian products such as Jira Software, Confluence, and Bitbucket.
• Experience with integrations between Jira Service Management and other ITSM tools or systems.
• Knowledge of ITIL framework and its application in IT service management.

YMCA of Singapore

JOB SUMMARY

At YMCA of Singapore, the International Service Programmes department collaborates with our regional partners to reach out to underprivileged communities in developing countries through development projects which focus on infrastructure, healthcare, sustainability and education. Each year, more than 1,200 youths are empowered to be community champions through one of the many projects carried out in countries such as Cambodia, Laos, Nepal, Philippines, Thailand, Vietnam and more.

You will lead the youths to participate and contribute as community champions in assigned development projects. You will pave the way for smooth project execution, community engagement and leadership development.

RESPONSIBILITIES

• Identify and connect assets to develop and sustain partnerships with overseas partners, to co-create and curate service-learning opportunities.
• Coach, mentor and assess student leaders, enabling the students to meet the learning objectives specific to the overseas service-learning experience.
• Guide the volunteers for each phase of the YEP journey and coordinate collaborations between the volunteers and overseas host partners.
• Design, develop and conduct risk assessment, and ascertain that the trips/environment are safe and conducive.
• Coach, manage and develop the ISP staff team, empower them to take responsibility for their jobs and goals.
• Manage the administrative duties (data management, budget, procurement etc) generated in fulfillment of the scope stated above.
• Travel is expected.

JOB REQUIREMENTS

• Bachelor’s degree in any related field from a recognized University
• At least 5 years of relevant work experience in youth engagement or community development
• Passion for working with students and community. Able to build rapport, motivate and inspire students from diverse backgrounds.
• Strong experience in asset-based approaches to Service-Learning and Community Engagement, Volunteer Management and Student Leadership Development.
• A resourceful team player with initiative and interpersonal skills, and ability to build partnerships and relationships in a multi-cultural environment.
• Able to work well with others in a deadline-driven team environment and manage multiple tasks.
• Experience in teaching, curriculum design and development will be an added advantage.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests.
• Coordinate and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend.
• Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Other Responsibilities:

• Ensure that all Key Policies of are enforced and adhered to.
• To enforce and comply with Rules and Regulations stipulated in the Employee handbook.
• To perform other duties assigned by the Management from time to time.
• Attend Workplace Safety and Health meeting as deemed suitable by the management