Total 69 Manager service engineer job vacancies in D14 Geylang, Eunos

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

The incumbent will be responsible for the software development life cycle (SDLC) for new applications, as well as provide support, enhancements and maintenance management of all the software applications in CDC to ensure smooth and efficient system operations in line with business needs.

Job Responsibilities & Duties

• Develop and enhance web-based system applications to support business operations and improve systems efficiency.
• Maintain and support existing applications, as well as handle backend Web/API development and integration testing. This includes integrating sources from ERP systems like SAP and other subsystems across various operations, along with integrations with regulatory applications, focusing exclusively on our internal apps.
• Keep up-to-date with and thoroughly understand business requirements to identify technological gaps.
• Recommend appropriate technological transformations (in terms of applications, integration costs, etc.) to ensure IT business support remains current and efficient.
• Provide user support for various organizational applications to maintain business continuity and ensure smooth operations.
• Collaborate with internal stakeholders and various IT teams during the development process.
• Participation in a variety of innovative projects, including GenAI and data analytics initiatives

Educational Qualification / Technical Competencies

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience.
• Preferably posses 3-5 years of experience in application development.
• Experience with mobile applications or technologies will be a plus.
• Expertise in the .NET platform, particularly in developing web applications using C#.
• Strong proficiency in Python for scripting and data analysis.
• Comprehensive experience in Microsoft SQL database development, management, and optimization.
• Familiarity with the latest advancements in application technologies and frameworks.
• Demonstrated ability to troubleshoot and solve complex technical issues.
• Adept at integrating third-party APIs and services.
• Capable of conducting code reviews to ensure adherence to best practices and coding standards.
• Experience in using version control systems, such as Azure Repo, for efficient collaboration.
• Knowledge of cloud platforms is a plus, such as Azure, GCP, AWS for deploying and managing applications.
• Understanding of cybersecurity principles to safeguard applications and data.

Functional Competencies

• Strong written and verbal communication abilities.
• Enthusiastic about programming.
• Capability to apply technological expertise innovatively within a business context.
• Proficient in managing several projects simultaneously.
• Good communication skills (written/spoken) are essential.

About the Team

• We are a team of specialists passionate on the benefits of technology and engagement is the key element within this team.
• Enthusiastic in technology, enjoys sharing and exploring into new ideas and technologies. It is important to share information on past working experiences and technologies.
• We run multiple projects in various domains to keep the passion strong.
• We drive the importance of professional certificates and constant updates in the digital and technology domains.

Customer Service Manager responsibilities include:

· Enhancing customer service experience in courier services, create engaged customers and facilitate organic growth

· Taking ownership of customers issues and following problems through to resolution

· Setting a clear mission and deploying strategies focused towards that mission

Job brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

· Enhance customer service experience in courier services, create engaged customers and facilitate organic growth

· Take ownership of customers issues and follow problems through to resolution

· Set a clear mission and deploy strategies focused towards that mission

· Develop service procedures, policies and standards

· Keep accurate records and document customer service actions and discussions

· Analyse statistics and compile accurate reports

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

· Keep ahead of industry’s developments and apply best practices to areas of improvement

· Control resources and utilise assets to achieve qualitative and quantitative targets

· Adhere to and manage the approved budget

· Maintain an orderly workflow according to priorities

Requirements and skills

· Proven working experience as a Customer Service Manager in courier services, Retail Manager or Assistant Manager

· Experience in providing customer service support

· Excellent knowledge of management methods and techniques

· Proficiency in English

· Working knowledge of customer service software, databases and tools

· Awareness of industry’s latest technology trends and applications

· Ability to think strategically and to lead

· Strong client-facing and communication skills

· Advanced troubleshooting and multi-tasking skills

· Customer service orientation

· BS degree in Business Administration or related field

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

The Service Manager is responsible for enhancing the customer experience for VVIP clients by fostering strong service relationships and acting as the single point of contact for escalated operational issues.

Key responsibilities include overseeing day-to-day fault management for critical incidents, providing regular updates, and ensuring timely resolutions.

The Service Manager will manage the planned maintenance cycle for critical customer services and ensure service performance aligns with contractual agreements.

The Service Manager will conduct monthly network performance reviews, which involve discussing previous meeting minutes, presenting network availability reports, and developing improvement plans for prolonged outages and recurring issues.

The role requires a proactive approach to managing service levels and continuous improvement in service delivery.

• To achieve a high standard of customer service and retaining the customer-base with a stabilized customer network.
• To achieve a “Good and Excellent” survey score for the customer survey via CE customer survey and CSat customer survey.
• Conduct the network performance review with customer(s) monthly and to ensure that the performance of services to customer as agreed in the contract meet the service level agreement.
• Improvements in the service availability (%) and reduction in fault tickets through implementation of service improvement plans; and improvement in subsequent survey score.
• Overseeing the entire planned maintenance cycle for customer’s critical services by coordinate approval for maintenance work and notification

Skills for Success:

• Bachelor’s degree in information technology, Telecommunications, Business Management, or a related field.
• Relevant certifications in service management (e.g., ITIL) are a plus.
• Minimum of 5 years of experience in service management, customer service, or account management, preferably in a telecommunications or IT environment.
• Strong understanding of network management, fault management processes, and service level agreements (SLAs).
• Familiarity with network performance monitoring tools and reporting metrics.

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

Job Description:

Join our Digital & IT (IT Support and Infrastructure) team to administer and enhance our IT systems. Enjoy a stable work environment with a small team that is friendly, helpful, and encourages a healthy work-life balance. You will manage our IT infrastructure, provide technical support, and ensure system security, along with administering Microsoft 365 services for our end users.

Key Responsibilities:

• Microsoft 365: Manage M365 services like Exchange, SharePoint, Entra and Intune.
• Infrastructure Management: Maintain Windows servers, networks, switches and other hardware.
• Installation & Configuration: Set up and maintain IT equipment and software.
• Technical Support: Troubleshoot and resolve hardware and software issues.
• System Security: Monitor performance and ensure IT system security.
• Network Security: Manage FortiGate Firewall for network security.
• Vendor Liaison: Coordinate with external vendors and handle IT procurement.
• Documentation: Maintain IT process and procedure documentation.
• Project Participation: Support IT projects and initiatives.

Qualifications:

• Degree or diploma in Information Technology, Computer Engineering, or a related field, or relevant industry certifications, or relevant working experience.
• Good understanding of IT support and infrastructure management.

Experience Levels:
We welcome candidates at all experience levels—from entry-level to senior and lead. Salary will be commensurate with your experience and qualifications.

If you seek a stable and supportive work environment, apply now to join our friendly and helpful team!

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

Require:

1. Those who have relevant work experience in Singapore and are familiar with China's intermediary labor market and have relevant customer resources are preferred.

2. Bachelor's degree or above in human resource management is preferred;

3. Singapore citizens or Singapore permanent residents are preferred;

4. Holders of Singapore CEI certificates are preferred;

5. Work experience in employment agencies in Singapore is preferred;

6. Salary: between $4500-8999.

7. Willing to do telemarketing management of recruitment business, the better the performance, develop the intermediary recruitment market and intermediary customer cooperation market in Southeast Asian countries. Familiar with the development and expansion of China's intermediary labor market, and fully launch the cooperative recruitment of labor market customers in China.

8. Assist the boss in arranging the recruitment of foreign employees, managing the company and developing overseas markets, assisting the company in applying for and managing foreign employees, arranging employee medical examinations and other management work.

9. Responsible for the establishment of the company's business sales team, responsible for completing the company's monthly, quarterly and annual sales performance. Responsible for the development and expansion of foreign intermediary business markets such as China, Vietnam, New Zealand, Indonesia, and the Philippines, and do a good job in these markets.

10. Formulate monthly and annual sales performance and plans, be responsible for achieving the target performance, be responsible for the company's monthly task performance, and include it in the performance examination system.

11. Responsible for the development and expansion of Singapore's various industries and employer recruitment cooperation customers. Achieve the performance requirements of the company's recruitment cooperation customer mission.

12. Prepare work reports and performance reports every week. Do other tasks assigned by the boss. Contact number: 86969408

Responsibilities:

• Manage service team performing installation, testing & commissioning and maintenance of critical power equipment such as Modular UPS, Lithium Battery, Generators, Switchgears.
• Coordinate installation, preventive and corrective maintenance schedules for all site visits.
• Overseas and control team of Critical Power Engineers/Technicians.
• Serve as the point of contact for the client.
• Support the sales team by serving as the technical subject matter expert on critical power equipment and solutions.
• Create and modify installation and maintenance operational procedures for equipment.
• Assist with any Business Development as needed.

Qualifications:

• Experience with Power equipment within a rail built environment (Uninterruptable Power Supply, Generators, Switchgears, Batteries, etc).
• Extensive knowledge major brands of UPS systems.
• Previous experience managing or leading a big UPS field service team especially in MRT projects.
• Requires excellent verbal, written communication skills & customer relation skills.
• Must be able to provide high level of quality customer service during/after testing & commissioning and after sales service period.
• Requires extensive knowledge of equipment manufacturer’s UPS specifications.
• Must be able to provide necessary pro-active aftersales recommendations to clients.
• Previous experience in the UPS (Modular/Static) experience with Electrical engineering background is a huge plus.

Reporting to the Director, your responsibilities shall include, but are not limited to the following:

Take leadership and effectively manage projects by ensuring schedules, manpower, stocks and resources are available whenever required.

Review technical drawings and designs with sales team, to ensure feasibility and advise on corrections where required" prior to project commencement.

Carry out AutoCAD and/or related drawing/drafting activities, as and when required by client andconsultants, main contractors.

Attend training programs conducted by industry partners and manufacturers, to constantly upgrade your knowledge and skills, and carry out necessary setup and programming of equipment when needed.

Coordinate and supervise a small group of engineers and sub-contractors on-site to ensure quality and safety of all works carried out for each project.

Attend site meetings as and when required by clients and consultants.

After-sales maintenance, troubleshooting over telephone as well as on-site, and hands-on technical assistance when required.

Assist sales team in sales related events, example: Seminar setup, dismantling and coordination, etc.

Assist in tender interviews when required, by presenting technical expertise and experience to clients.

Most importantly, present a professional work attitude and maintain open communication with clients, colleagues and management.

MANAGE THE CUSTOMER SERVICE DEPT & IN-CHARGE OF OTHER CUSTOMER SERVICE OFFICERS

ENGAGE WITH CLIENTS AND ATTEND TO THEIR REQUIREMENTS & FEEDBACK

REVIEW CUSTOMER STATUS & ORDERS

REVIEW CUSTOMERS' REQUIREMENTS, APPROVE QUOTATIONS AND PURCHASE ORDERS

RESOLVE ANY CUSTOMER ORDER, DELIVERY, QUALITY OR PAYMENT ISSUES

Summary:

• High Basic + AWS + Bonus + Allowance
• MNC Company
• Location : Central / West

Job Responsibilities:

• Lead the project team, ensuring progress is on track and within budget.
• Supervise sub-contractors' work to ensure it follows shop drawings, method statements, materials, and samples.
• Coordinate with authorities, sub-contractors, consultants, and clients regarding shop drawings, materials, and samples.
• Review Electrical and ELV design drawings for compliance with specifications and standards.
• Ensure technical accuracy in Electrical and ELV services, identifying discrepancies with structural, ID, architectural, and client provisions.
• Manage and deliver projects on time.
• Attend meetings with contractors to address issues and provide progress updates.
• Review drawings and specifications for compliance.
• Delegate tasks to engineers and supervisors, ensuring work meets standards and SOPs.

Requirements :

• Graduate from electrical engineering or relevant field
• Candidate with 5 years experience and above will be considered for manager role
• Experience in Sub or Main-construction electrical project

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Ng Jia Yee (Jacine) (R22109579)

• Ensuring restaurant staffs are hiring and retaining team members to help improve productivity and quality of the guest experience
• Business Management-Support the General Manager in managing food and labor costs to increase Restaurant profitability
• Manage the requirements for health and safety training across all outlets and ensure that all outlets are fully up to date on municipality requirements
• Drive performance and sales levels improvements for all restaurants
• Implement practices and procedures and consistently review operational standards with the aim of always improving speed and service quality
• Schedule staff hours and assign tasks for service
• Ensuring that the strictest standards of sanitation, food safety and cleanliness are practiced in every restaurant, by ever team member on a daily basis

ADMINISTRATION, HUMAN RESOURSES, CUSTOMER MAINTAIN, MANAGE ALL STAFF AND FOREIGN WORKERS, PAYROLL MANAGEMENT, HANDLING CUSTOMER AND VENDOR MANAGEMENT, HANDLING SALARY AND CPF SUBMISSION, SUPPORT TO ACCOUNTING DEPORTMENT AND HR MANAGEMENT, HANDLING AUDIT FILES AND SECRETARIAL SERVICES, WELL KNOW ACCOUNTING SOFTWARE DEPORT.

As an ITSM Service Governance Manager, you will be responsible for overseeing and ensuring the effective governance and management of IT services within the organization. You will collaborate with various teams to establish and maintain ITSM processes, policies, and standards to ensure the delivery of high-quality and reliable IT services aligned with business objectives.

The activities include (not limited to):

• to manage the incidents to resolution
• to manage the changes overall coordination
• to record proceedings, capture events, action items and to perform a gap analysis.
• to monitor SLAs and drive incidents to target restoration and resolution deadlines.
• to assist the Service Delivery Manager / Operations Manager on ITSM processes

Make an Impact by

Incident Management

• Point of contact for notification and escalation for issues relating to incidents
• Manage the incident to resolution.
• Record proceedings, capture events, action items and next steps.
• Track progress on action plans provided by Resolver Groups
• Monitor SLAs and drive incidents to target restoration and resolution deadlines.
• Coordinates technical resources during complex incident resolution.
• Engage resources where necessary.
• Assists Resolver Groups to identify and implement the actions required to restore service.
• Issue communications to Stakeholders on the status of incidents
• Validate Priority of Incidents
• Maintain governance over Incident Management process.
• Raise change records where appropriate.
• Arrange Conference calls and communications.

Change Management

• Capture customer requirements.
• Validate customer requirements against the services and contract.
• Filter, accept and classify all RFCs.
• Issue agenda for CAB meeting
• Table all RFCs for a CAB meeting, issue an agenda and circulates all RFCs to CAB members in advance of meetings to allow prior consideration.
• Ensure that RFCs are adequately planned and assessed.
• Evaluate and review Change activities before the change.
• Ensure appropriate technical approvals are obtained.
• Log and update Change records in the Change Management system
• Close change records
• Review the efficiency and effectiveness of the Change Management process.
• Perform reporting on key metrics.
• Follow-up on Post Implementation Reviews
• Responsible for notifications and broadcast advisories issued to relevant internal and external stakeholders during change lifecycle.
• Support the authorization of changes with higher impact and risk.
• Assist in the assessment and prioritisation of changes.
• To assess and review all complex changes.
• To review failed, unauthorized, or blacked-out changes

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals.
• Plan, track and monitor the tasks assigned to the team members / resolver groups.
• Monitor and improve team performance, providing coaching and performance management.

Governance Management

• To coordinate resources and capabilities required for services provided and resolve conflicts.
• Service Portfolio Management which to manage the business integration and to establish collaboration with all relevant suppliers to provide seamless end to end managed services.
• To keep services evergreen and support subsequent versions of ITIL as they become available.
• Maintain a central repository of service management tools, templates, processes documentation and reports.
• Assist client to maintain policies and consistent practices for design work related to projects and changes.
• Assess and manage risks associated with managed activities to prevent issues.
• Managing knowledge management database
• Develop, maintain, and provide to client for review and approval all supplier operational procedures in accordance with knowledge management.
• To maintain a Quality Management System (QMS), abiding to client security and compliance standards.

Skills for Success:

• Minimum 5 years of ITSM Management
• Knowledge of ISO9001 and ISO20000
• Experience in Incident and Change Management
• Ability to implement and monitor ITSM policies and standards.
• Experience in maintaining compliance with organisational policies and regulatory requirements.
• Experience with ServiceNow
• Certified with Lean Six Sigma (Yellow / Green) / Agile Methodology
• Certified ITIL v3 or v4 Foundation (at least one capability module).
• Agile methodology certification.