Total 10 Manager service engineer job vacancies in Malaysia

Are you passionate about providing good customer service? Are you looking for a role in a fast-paced environment that will challenge you, and bring you high levels of satisfaction? If so, this unique role within the Customer Service team at the University of Salford could be the right one for you.



A little bit about Customer Services…

Customer Service is the part of the Student Administration department that is responsible for the administrative processes that support student registration, graduation, certificate and transcript production and the administration of tuition fees. Customer Service provide an in person front facing service to all students and manage student queries through email and telephony channels. The Customer Service department is divided up into sections: Student Records, Student Registration & Events and Student Fees. At the very heart of the Customer Service team is the desire to provide service excellence to anyone that has the need to interact with our service, all whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.



So what will the role involve?

The Customer Service Manager will ensure that processes are completed, and tasks undertaken within Customer Services are done in ways that deliver an excellent customer service and support the requirements from the school, the University and external stakeholders. The role will support business development, manage areas of activity, undertake project work and preform a key account management role for the Directorate.

The role will be responsible for managing staff in the service deployed in support of their area of responsibility within a flexible resourcing system, which will see staff working across functional areas to support University objectives and priorities. In addition, the role will have line management leadership for a group of staff and will be responsible for setting objectives, managing performance, coaching and supporting their development.

The roles will support the delivery of key Customer Service activities such as Registration, Graduation, Certificates and Transcripts and Fees & Awards.



Who are we?

All of us are made of many identities and passions – it makes us who we are, we are proud parents and passionate performers, we’re innovative engineers and network reformers, we’re local, we’re global and all different races, many cultures, many faiths and from many places. We have different genders, we’re proud to be LGBT, we’re younger and older and focus on ability, we’re agile, we’re balanced, we make sure we rest, we’re supported to work the way we’ll do our best. We’re academics, students and colleagues from near and afar, we’re a community of many things – it makes us who we are- It makes us the University of Salford! #UoSEquality



What’s in it for you?

Competitive salary - and excellent pension scheme
An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
Flexible working - we support a culture of flexible and hybrid working, subject to business requirements.
Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.


If you have any questions about this opportunity, please contact Mike Taylor (m.r.taylor1@salford.ac.uk) for an informal chat.

Interviews will be held in December prior to the University closing on Friday 20th December 2024

Please note this vacancy closes at 23:55 on the date specified.

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

Job Opportunity: Service Manager in South Shropshire

Salary: c. £30000

Benefits including:

• High quality training

• Enhanced annual leave allowance
• Health and wellbeing benefits
• Contributory Pension scheme
• Development opportunities
• High Street Discounts

Essential Requirements:

• Valid UK manual driving licence and own vehicle.
• Level 3/4 qualification, with a willingness to work towards Management Level 5.
• Experience in Positive Behaviour Support and the care sector.
• Supervisory or management experience.
• Experience working with individuals with learning disabilities and autism.
• Strong communication skills.
• Proficient in IT and systems.

We are seeking a dedicated Service Manager to lead and manage services for adults with learning disabilities in South Shropshire. This is a fantastic opportunity to support individuals in shared living environments and small care settings. As a Service Manager, you will work with established services to help our supported individuals reach their full potential.

Key Responsibilities:

• Oversee the daily management of services, ensuring high-quality support that promotes independence.
• Encourage participation in creative community and leisure activities.
• Inspire the team to think creatively, offering a diverse range of events and support.

About You:

• Significant experience in the adult care sector.
• Confident, with strong IT and system skills.
• Excellent communicator, able to engage with people at all levels.
• Knowledgeable in person-centred and positive behaviour support.
• Team-oriented, with the ability to solve issues effectively.

Click apply now to truly make a difference to the lives of the people you support and to join a leading, forward thinking provider.

Are you passionate about leading and inspiring teams to deliver exceptional care and support? Our client is seeking a dedicated Team Leader to join their service in Salford. This role is pivotal in ensuring the best possible care for adults with Learning disabilities and that staff are motivated, well-organised, and committed to providing high-quality, person-centred care.

The Role:
As a Team Leader, you will:

• Lead and manage staff to ensure high performance and standards.
• Support the Registered Manager and Service Manager in developing teams.
• Ensure compliance with Care Quality Commission standards and other regulations.
• Coordinate staff resources and manage rotas.
• Provide support and supervision to staff, addressing performance issues.
• Maintain accurate records and ensure thorough support plans.

The Candidate:
The ideal Team Leader will:

• Hold an NVQ Level 3 in Care or equivalent professional care qualification.
• Have experience in line management within a care setting.
• Demonstrate strong leadership and interpersonal skills.
• Be knowledgeable about care sector legislation.
• Be flexible to work across a 5/7 rota, including evenings, weekends, and Bank Holidays.

The Package:
For the role of Team Leader, the package includes:

• Annual salary of £27,600
• Professional development opportunities
• Supportive and collaborative work environment
• Flexible working hours including evening, weekend, and Bank Holiday shifts
• Use of own vehicle for work purposes required

Our client is dedicated to providing exceptional care and support services across the North West. They are committed to promoting diversity, community inclusion, and equality, ensuring that the people they support are at the heart of everything they do. The company values empathy, integrity, and continuous improvement, striving to create a great place to work and deliver the highest standards of care.

If you are a passionate and experienced leader looking to make a difference in the care sector, this Team Leader role could be the perfect opportunity for you. Apply now to join a dynamic team dedicated to delivering excellent services and making a positive impact on people's lives.

If you have experience as a Care Manager, Support Team Leader, Senior Care Worker, Care Coordinator, or Care Supervisor, you might find this Team Leader role particularly appealing.

INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Location: Smithfield, NSW, Australia
Job ID: R
Date Posted:
Company Name: HITACHI ENERGY AUSTRALIA PTY LTD
Profession (Job Category): Engineering & Science
Job Schedule:  Full time
Remote: No
Job Description:
Mission Statement:
As Digital & Transformer Service Manager in Australia, based in Sydney. You will be responsible for Implement the Digital & Service Strategy in line with HUB and Global Product Group (GPG) organization and drive profitable and sustainable growth in the referred market, by providing world class services for existing and new customers, while optimizing the utilization of Business Unit (BU) resources, while complying the Hitachi Standards on HSE and Integrity.
Your Responsibilities:

You will drives implementation of the Digital & Service strategy and ensures corresponding plans are implemented consistently in the Service organization leveraging on the synergies across BU and GPG. Participates in the definition and follow-up of strategic plans aiming
... Click here to view more detail / apply for Digital & Transformer Service Manager ? Australia

A team manager responsible for a small team of specialist and professional staff in a discrete service or a large team of operational staff within the same service area. There may be more than one postholder at this level within the same functional or service area but each within a defined specialism Will have responsibility for management of a direct budget for staff resources. Will report to a L3 head of service or a director. Please see the role description for all the details

You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 13/11/2024.

Please see Job Description and Person Specification for full details of the Clinical Team Lead role in Psychiatric Liaison.

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets, NLP LLP

NLC12 £46,872 - £51,557

North Lanarkshire has ambition and are committed to improving people’s lives to ensure they feel safe, comfortable and happy living independently in their own homes. We know that delivering quality services starts with having the right people working here helping us do this.

We are currently recruiting an inspiring leader to join our centralised home support team based in Airdrie, someone who shares in our ambitions and is committed to providing enhanced standards of care and support to individuals and their families across our communities.

As a member of our home support management team you will work closely with the Service Manager to ensure we continue to deliver excellent home support services, ensuring both efficient and effective use of people and financial resources, implementing and monitoring quality assurance and contributing to service delivery improvements.

To apply, you must have extensive experience working in home support, social work or the independent sector and demonstrate you have the skills and knowledge to be able to make decisions which support our policy framework, standards and service objectives. As a people manager, you must be a confident communicator with strong leadership and organisational skills, able to manage, motivate and develop staff.

Possession of a SVQ Level 3 in Health & Social Care or equivalent is essential. Possession of SVQ Level IV in Social Care, Diploma in Domiciliary Care Management or equivalent is desirable, successful applicants who do not currently hold one of these essential qualifications will be required to complete this within 3 years of commencing in post.

You are required to become a member of the Protecting Vulnerable Groups (PVG) Scheme prior to commencing in this role and be registered or eligible for registration with the Scottish Social Services Council (SSSC).

This post is temporary until the 06/07/2025 or the return of the substantive post holder

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

The Crown Prosecution Service Digital Information Directorate is delighted to advertise the role of Head of Business Analysis and User Centred Design. This is a fantastic opportunity to join the CPS Digital and Information Directorate at a pivotal time.

As the most digitally advanced prosecution service in the world, the CPS has rapidly transformed into a wholly digital organisation. Looking ahead to 2030, our focus is on reducing delays across the justice system and improving services for victims to increase public confidence.

Our digital and data vision is simple, intuitive tools and safe access to data enables colleagues to focus on high quality casework to support the delivery of justice. We achieve this through our missions, which include our dedication to users, proactive security, regular value delivery, and fostering inquisitive, inclusive teams to build digital confidence.

As the Head of Business Analysis and User Centred Design, you will lead our User Research, Design, Accessibility, and Business Analysis professions. Your user-centred design approach will be at the heart of understanding our users and their needs, which we consider to be our unique value in the organisation.

Why Join Us?

- Impactful Work: Lead transformational research, design, and analysis where inclusivity truly matters.
- Strategic Leadership: This high-profile role offers the opportunity to demonstrate strategic leadership and deliver tangible impact across the CPS and the wider justice system.
- Innovative Environment: Be part of a team that is dedicated to innovation and continuous improvement.
- Collaborative Culture: Work with inquisitive, inclusive teams that are committed to building digital confidence.

Job description

The Head of Analysis and User-Centred Design provides strategic leadership of the CPS’ business analysis and user-centred design practice as we build and improve user-centric digital services. The role will lead the development of the standards, practices and skills of accessibility specialists, analysts, interaction designers and user researchers, working in multidisciplinary teams, enabling innovation and agility, ensuring that our digital services adhere to the highest standards of usability, accessibility and security.

Your responsibilities will encompass the strategic oversight of analysis and design, the leadership of a dedicated team (including third party consultancies working on our behalf), and the assurance of the quality of our work to the Service Standard. Moreover, you will spearhead the promotion of a user-centred approach to everything we do in digital and data, and more broadly across the CPS.

You will also play a critical role in the leadership of the Digital and Information Directorate, working with your fellow heads of profession to run the technical governance of the Directorate, by contributing to Service Standard assessments, the Technical Design Authority and setting the strategic direction of the Directorate through the shaping OKRs (objective and key results).