Total 66 Manager Full-time job vacancies in Petaling Jaya, Selangor

Key Accountabilities:

The Loyalty Marketing Manager will lead merchant acquisition and business development efforts for our Loyalty App. The ideal candidate will drive merchant partnerships, expand business opportunities, and enhance the overall value proposition for agents.

*Job Description:*

- Identify, prospect, and onboard new merchants onto our loyalty platform.

- Develop and execute a comprehensive business development strategy to drive revenue growth and increase market share.

- Cultivate strategic partnerships with merchants, franchises, and businesses to expand our network and enhance product offerings.

- Build and maintain strong relationships with merchants and agents, serving as the primary point of contact for onboarding, training, and ongoing support.

- Collaborate with merchants to tailor loyalty programs and incentives to enhance agent engagement and retention.

- Stay updated on industry trends, competitor activities, and market dynamics to identify opportunities for expansion and innovation.

- Assist merchants in creating and executing targeted marketing campaigns to promote their offerings and drive agent acquisition and retention.

- Track, analyse, and report on key metrics related to merchant and agent acquisition, engagement, and retention.

- Collaborate closely with agents and internal teams, including sales, marketing, product development, and customer support, to ensure seamless execution of initiatives.

Qualification

1. Bachelor's degree in Business Administration, Marketing, or related field.
2. Proven track record of success in merchant acquisition and business development
3. Strong negotiation, communication, and interpersonal skills, with the ability to articulate value propositions, build rapport with stakeholders.
4. Strategic thinker with a creative mindset and the ability to identify and capitalize on market opportunities within the agent loyalty space.
5. Demonstrates problem-solving skills and manage to handle multiple tasks at once.
6. Effectively communicate with management at all levels across various departments.
7. Ability to work as a team and foster cooperation, contribute positively.
8. Capable of negotiation skills and making informed management decisions based on the findings.
9. Driven, proactive, agile, ability to troubleshoot and thrive in fast-paced corporate environments.
10. Passion for innovation, technology, and driving positive change in the agent loyalty industry.

Join our team to drive the success of our Loyalty App and enhance our merchant network. Apply now!

Perks & Benefits

• Flexible working hours
• Medical insurance
• Personal development opportunities

主要職責：

忠誠度行銷經理將領導我們的忠誠度應用程式的商家收購和業務開發工作。理想的候選人將推動商家合作關係，擴大商機，並提高代理商的整體價值主張。

*職位描述：*

- 識別、尋找新商家並將其引入我們的忠誠度平台。

- 制定並執行全面的業務發展策略，以推動收入成長並增加市場佔有率。

- 與商家、特許經營商和企業建立策略合作夥伴關係，以擴大我們的網絡並增強產品供應。

- 與商家和代理商建立並維持牢固的關係，作為入職、培訓和持續支援的主要聯絡人。

- 與商家合作客製化忠誠度計畫和激勵措施，以提高代理商的參與度和保留率。

- 隨時了解產業趨勢、競爭對手活動和市場動態，以確定擴張和創新的機會。

- 協助商家創建和執行有針對性的行銷活動，以推廣他們的產品並推動代理商的獲取和保留。

- 追蹤、分析和報告與商家和代理商取得、參與和保留相關的關鍵指標。

- 與代理商和內部團隊密切合作，包括銷售、行銷、產品開發和客戶支持，以確保計劃的無縫執行。

資質

1. 工商管理、行銷或相關領域學士學位。
2. 在商業收購和業務發展方面擁有良好的成功記錄
3. 強大的談判、溝通和人際交往能力，能夠闡明價值主張，與利害關係人建立融洽的關係。
4. 策略思想家具有創造性思維，能夠辨識並利用代理商忠誠度領域的市場機會。
5. 展現解決問題的能力並能夠同時處理多項任務。
6. 與各部門各級管理階層進行有效溝通。
7. 具有團隊合作、促進合作、積極貢獻的能力。
8. 具備談判技巧並根據調查結果做出明智的管理決策。
9. 積極進取、主動、敏捷、能夠排除故障並在快節奏的企業環境中蓬勃發展。
10. 對創新、技術和推動代理商忠誠度產業積極變革的熱情。

加入我們的團隊，推動我們的忠誠度應用程式取得成功並增強我們的商家網路。現在申請！

津貼和福利

• 彈性的工作時間
• 醫療保險
• 個人發展機會

Responsibilities

• To manage daily production admin operations of the company.
• To lead a team of admin executive and supervise their daily scope work.
• To manage and supervise the delivery schedule and deadlines.
• To manage and solve customers' complaints.
• To ensure the smooth and adequate flow of information within the company to facilitate other business operations.
• Report to group General Manager.

Requirement

• Experience as Administration Manager or equivalent.

Benefits

• Good career prospects
• Good opportunities to learn new work skill
• Opportunity to participate holding company share option scheme
• Bonus for confirm employee
• EPF/SOCSO

Responsibilities:

• Take overall responsibility for maintaining daily correspondence between dealerships and BYD Malaysia.
• Oversee and ensure operational efficiency and effectiveness of dealerships, while informing and consulting them about BYD Malaysia's sales quality processes and dealer standards.
• Coach and encourage dealers to improve business processes, customer satisfaction, volume, and profitability while maintaining the highest standards of overall sales process quality.
• Implement and follow up on sales processes to improve dealers' operational efficiency.
• Define and achieve targets for profitability, volume, and customer satisfaction.
• Develop and establish an overall business plan with budgets, market and activity plans, etc.
• Ensure dealers have the necessary personnel, financial resources, and local support to achieve their targets.
• Initiate and plan for ground/online activities to increase sales.
• Analyse sales development, profitability, and results per dealer, and implement action plans when required.
• Conduct regular and surprise checks on outlet operations.

Requirements:

• Diploma or Bachelor's degree.
• Minimum of 5 years of work experience in the automotive industry.
• Proven track record in sales, dealership management, or work experience in dealership business.
• Strong knowledge of dealer sales and business processes.
• Good negotiation skills.
• Strong problem-solving skills.
• Fluent in English, proficiency in other languages is a plus.
• Well-developed organization and people management skills.
• Self-starter with excellent communication skills and the ability to take initiative.
• Flexible and willing to travel extensively, sometimes outside of regular working hours.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Job Description:

• Conduct in-depth analysis of credit portfolios to assess performance, identify trends, and evaluate risk exposure.
• Utilize data insights to make informed decisions and recommend adjustments to credit strategies as needed.
• Oversee the development, maintenance, and enforcement of credit policies and procedures. Ensure compliance with regulatory requirements and industry best practices.
• Collaborate with cross-functional teams to drive credit planning initiatives and ensure alignment with organizational goals.
• Provide analytical support and insights to credit decision-making processes, including underwriting, pricing, and portfolio management.
• Utilize quantitative models and tools to assess creditworthiness and recommend appropriate actions.

Job Requirement:

• Bachelor’s degree in finance, Economics, Business Administration, or related field. Master's degree preferred.
• Minimum 5 years experience with credit policy development and analytics from banking / financial institutions, preferably with experience in maintaining Decision Engines is an added advantage.
• Strong in business and credit risk analytical skills.
• Ability to manage multiple priorities and dealing effectively with demanding business partners
• Good written and verbal communication skills.
• Good and balanced business acumen.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Ability to collaborate with a variety of stakeholders.
• Successful candidate will be base at Subang Jaya office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025. 

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

ABOUT THIS ROLE

We are seeking a strategic and results-oriented Marketing Specialist to join our dynamic team. This role is crucial in driving the success of our marketing initiatives, with a strong focus on strategy planning, execution, and analysis. You will be responsible for crafting compelling marketing strategies and delivering impactful results that support our overall business objectives.

RESPONSIBILITIES

Strategy Planning and Execution

• Conduct in-depth research to understand our target audiences (healthcare providers, ministries of health, regulators, accreditations bodies, others), their needs, and healthcare challenges; to identify opportunities and trends.
• Work closely with internal team to translate complex healthcare topics into compelling narratives and messaging.
• Develop and execute data-driven marketing strategy aligned with our mission and key goals. Marketing strategies would be tuned to customer types (segmentation) and at country level (across Asia Pacific).
• Create and execute integrated marketing plans across various channels, including digital, social media, content marketing, public relations, and events that aligns with company objectives.
• Manage marketing project timelines, budgets, and resources effectively.
• Plan and participate in internal and external company organized workshops, seminars, roadshows, or exhibitions.
• Ensure all marketing and branding activities align with company policies and corporate branding.
• Create platforms to generate business leads for the business development consultants

Content Creation

• Develop insightful and captivating contents such as infographics, testimonies, article summaries, or write-ups that highlight company objectives and activities.
• Share industry insights and thought leadership pieces related to healthcare trends.
• Engage in relevant industry discussions and online communities, sharing company’s expertise and perspective.
• Partner with other organization for cross-promotional content and increased reach.
• Work closely with internal teams to develop marketing materials.
• Create forms or surveys to gather audience insights and update marketing strategy.
• Celebrate team achievements and individual contributions to showcase ECRI’s employees.

Other Responsibilities

• Manage and maintain the company marketing assets (flyers, banners, equipment etc) and social media accounts
• Support public relations activities or company events, as needed.
• Stay up-to-date on the latest marketing tools and technologies.

REQUIREMENTS

• Minimum 5 years of working experience in a Marketing role, preferably from a healthcare sector.
• Minimum 2 years of strategic planning experience.
• Bachelor’s degree in either marketing, media (branding or communication), MBA in healthcare management; or related qualifications.
• Highly proficient in English.
• Ability to travel (within Malaysia and abroad) required.
• Ability to work both in a team and independently, responsible, and accountable.
• Strategic, resourceful, good time management, analytical, and mature
• Self-starter, proactive

Perks & Benefits

• Allowance
• Nearby public transport
• Medical insurance

Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands the company's customer base and ensure its strong presence. Carry out recruiting, objective-setting, coaching, and performance-monitoring of sales amongst the representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue, and expenses reports plus realistic forecasts to the management team.
• Identify emerging markets and market shifts while fully aware of new products and competition status.

Requirements:

• Possess a Bachelor's Degree in business administration or a related field.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous learning through workshops, seminars, and conferences.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from planning to closing.
• Good business sense and industry expertise.
• Strong mentoring, coaching, and people management skills.
• candidate from the Freight forwarding or supply chain is preferred

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

Overview:

We are in search of an experienced Assistant Marketing Manager who will lead our product (Imaging Camera) marketing efforts, with a specific focus on conducting meticulous research related to product pricing. As a key member of our marketing team, you will have the opportunity to shape the market perception of our products and contribute to the development and execution of impactful marketing campaigns.

Key Responsibilities:

1. Product Marketing Strategy:

• Collaborate with the product development team to understand product features, benefits, and unique selling points.
• Develop and implement comprehensive product marketing strategies to promote our products effectively, drive product awareness and market penetration.
• Conduct market segmentation analysis to tailor messaging for different target audiences.
• Collaborate with cross-functional teams to align marketing strategies with overall business objectives.

1. Market Trends Analysis:

• Stay abreast of industry trends, consumer behavior, and emerging market opportunities.
• Perform market visit and meet-up with dealers for market insights.
• Conduct comprehensive competitor analysis to identify strengths, weaknesses, opportunities, and threats.
• Translate market insights into actionable strategies to position our products effectively.

1. Pricing Research and Strategy:

• Conduct thorough pricing research to ensure competitive positioning and profitability.
• Develop pricing strategies that reflect market dynamics and customer value perceptions.
• Collaborate with finance and sales teams to ensure pricing aligns with financial objectives and sales targets.

1. Campaign Development & Execution:

• Oversee the end-to-end execution of marketing campaigns, ensuring alignment with brand guidelines and messaging.
• Work closely with the creative team to develop compelling marketing collateral and campaigns.
• Monitor campaigns based on performance metrics and feedback and seek continuous improvement.

1. Data Analysis and Reporting:

• Utilize marketing analytics tools to track and measure the performance of marketing campaigns.
• Generate insightful reports for key stakeholders, highlighting successes and areas for improvement.

1. Cross-Functional Collaboration:

• Work closely with product development, sales, and other departments to gather insights and incorporate them into marketing strategies.
• Foster a collaborative environment to drive innovation and continuous improvement.

Qualifications and Skills:

1. Bachelor's degree in Marketing, Business, or a related field.
2. Candidate must have at least 3-5 years of related experience in the industry, with passion in imaging and video industry.
3. Proven experience in product marketing, with a strong background in pricing strategy.
4. Exceptional project management and organizational skills.
5. Strong analytical mindset with the ability to derive insights from data.
6. Excellent communication and presentation skills.

Join our dynamic team and contribute your expertise to elevate our product marketing initiatives, ensuring the success and market prominence of our offerings.

Perks & Benefits

• Above standard EPF Employer Contribution
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (LRT Taman Jaya)
• Medical & Insurance coverage
• Open culture
• Personal development opportunities
• Dental insurance
• Fitness membership

職責：

• 設計和實施業務策略、計劃和程序。
• 設定績效和成長的綜合目標。
• 制定促進公司文化和願景的政策。
• 監督公司的日常營運和管理人員的工作（行政、行銷、銷售、財務、工程、技術等）。
• 引導員工鼓勵最大績效和奉獻。
• 透過分析和解釋數據和指標來評估績效。
• 就所有重要事項撰寫並向執行長提交報告。
• 管理與合作夥伴/供應商的關係。

要求：

• 擁有在暖通空調行業或相關職位擔任營運/服務經理的豐富經驗。
• 了解人力資源、財務、行銷等業務職能。
• 展現策略規劃和業務發展的能力。
• 熟悉數據分析和性能/操作指標。
• 優秀的組織和領導能力。
• 出色的人際交往和公開演講技巧。
• 善於決策和解決問題。
• 至少擁有工商管理或相關領域的文憑/學士學位
• 能夠指揮和領導
• 每天與所有員工舉行會議，討論日常任務、安全、SOP、公司政策和目標

津貼和福利

• 獎金
• 中心位置
• 免費小吃/歡樂時光
• 醫療保險
• 公積金、社會保險

工作介紹

• 負責所有符合法定要求的財務報告。
• 在會計軟體中維護準確且最新的財務記錄。
• 出於管理和監管目的準備定期財務報告。
• 準備 CP204、CP204a 的稅務計算並審查稅務計算。
• 審查經審計的財務報表和資產負債顯示細表是否一致
• 確保遵守馬來西亞私人企業報告標準。
• 進行財務分析以支援決策和策略規劃。
• 與技術和業務團隊合作，確保準確的成本分配和定價決策。
• 準備新項目的成本和定價，為決策提供及時、準確的資訊。
• 準備報價並與業務開發總監和首席客戶技術專家密切合作。
• 分析定價決策的財務影響，包括相關風險敞口，並傳達定價決策。
• 審核付款憑證、日記帳憑證、固定資產明細表、銀行往來餘額調節表、固定資產明細表。
• 隨時了解立法變化並主動實施必要的政策更新。
• 與客戶/銷售代表密切跟進，確保按時收到和收集訂單。
• 審查並確保及時處理薪資、EPF、SOCSO、EIS、PCB、HRDF 等；
• 確保按時支付所有法定付款，如分期稅款、SST、EPF、SOCSO、EIS、PCB、HRDF。
• 審查並確保執行適當的政策、員工手冊、工作程序和其他規章制度；
• 維護公司財產的記錄，例如公司汽車、筆記型電腦，安排路稅和車輛保險的更新；
• 協助招聘、員工錄用、考核、確認、薪酬
• 員工關係：體育俱樂部活動、活動及節慶安排
• 與銀行家、審計師、稅務代理人、公司秘書、保險代理人、地方當局等密切聯繫。

要求

• 候選人必須至少擁有金融/會計/工商管理/同等學歷的文憑/學士學位
• 該職位需要至少3-5年相關領域的工作經驗
• 精通英語、馬來語和華語的書面和口語
• 良好的管理與人際溝通能力
• 能夠獨立工作以及在團隊環境中工作
• 強大的分析和解決問題的能力

津貼和福利

• 員工股權
• 附近的公共交通
• 中心位置
• 定期團隊活動
• 醫療保險
• 事假

JOB DESCRIPTIONS

• Responsible for all financial reporting conform to statutory requirements.
• Maintain accurate and up-to-date financial records in accounting software.
• Prepare regular financial reports for management and regulatory purposes.
• Prepare tax computations for CP204, CP204a and review tax computation.
• Review audited financial statement and balance sheet schedule are reconciled
• Ensure compliance with Malaysian Private Enterprise Reporting Standards.
• Conduct financial analysis to support decision-making and strategic planning.
• Collaborate with technical and business teams to ensure accurate cost allocation and pricing decisions.
• Prepare cost and pricing for new project, providing timely and accurate information for decision-making.
• Prepare quotations and work closely with Business Development Director and Lead Client Technical Professional.
• Analyse financial implications of pricing decisions including the risk exposure associated and communicate the pricing decision.
• Review payment vouchers, journal vouchers, fixed asset schedule, bank reconciliations, fixed asset schedule.
• Keep abreast of changes in legislation and proactively implement necessary updates to policies.
• Follow-up closely with customers/sales representative to ensure PO received and collection on time.  
• Review and ensure timely processing of payroll, EPF, SOCSO, EIS, PCB, HRDF & etc;
• Ensure all statutory payment such as tax instalments, SST, EPF, SOCSO, EIS, PCB, HRDF are paid on time.
• Review and ensure implementation of proper policies, employee’s handbook, working procedure and other rules and regulation;
• Maintain record of company properties, such as company car, laptop, arrange renewal of road tax and vehicle insurance;
• Assist in recruitments, employee’s recruitment, appraisal, confirmation, compensation
• Employee Relation: Sport Club Activities, Events and Festival arrangement
• Liaise closely with bankers, auditors, tax agents, company secretary, insurance agent, local authorities and etc.

Requirements

• Candidate must possesses at least Diploma / Bachelor's Degree in Finance/ Accounting/Business Administration/ equivalents
• Minimum 3-5 years of working experience in the related field is required for this position
• Proficient in English , Bahasa Malaysia & Mandarin both written and spoken
• Good administration & interpersonal communication skills
• Able to work independently as well as in a team environment
• Strong analytical and problem-solving skills

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Regular team activities
• Medical insurance
• Personal leave

JOB DESCRIPTIONS

• Responsible for all financial reporting conform to statutory requirements.
• Maintain accurate and up-to-date financial records in accounting software.
• Prepare regular financial reports for management and regulatory purposes.
• Prepare tax computations for CP204, CP204a and review tax computation.
• Review audited financial statement and balance sheet schedule are reconciled
• Ensure compliance with Malaysian Private Enterprise Reporting Standards.
• Conduct financial analysis to support decision-making and strategic planning.
• Collaborate with technical and business teams to ensure accurate cost allocation and pricing decisions.
• Prepare cost and pricing for new project, providing timely and accurate information for decision-making.
• Prepare quotations and work closely with Business Development Director and Lead Client Technical Professional.
• Analyse financial implications of pricing decisions including the risk exposure associated and communicate the pricing decision.
• Review payment vouchers, journal vouchers, fixed asset schedule, bank reconciliations, fixed asset schedule.
• Keep abreast of changes in legislation and proactively implement necessary updates to policies.
• Follow-up closely with customers/sales representative to ensure PO received and collection on time.  
• Review and ensure timely processing of payroll, EPF, SOCSO, EIS, PCB, HRDF & etc;
• Ensure all statutory payment such as tax instalments, SST, EPF, SOCSO, EIS, PCB, HRDF are paid on time.
• Review and ensure implementation of proper policies, employee’s handbook, working procedure and other rules and regulation;
• Maintain record of company properties, such as company car, laptop, arrange renewal of road tax and vehicle insurance;
• Assist in recruitments, employee’s recruitment, appraisal, confirmation, compensation
• Employee Relation: Sport Club Activities, Events and Festival arrangement
• Liaise closely with bankers, auditors, tax agents, company secretary, insurance agent, local authorities and etc.

Requirements

• Candidate must possesses at least Diploma / Bachelor's Degree in Finance/ Accounting/Business Administration/ equivalents
• Minimum 3-5 years of working experience in the related field is required for this position
• Proficient in English , Bahasa Malaysia & Mandarin both written and spoken
• Good administration & interpersonal communication skills
• Able to work independently as well as in a team environment
• Strong analytical and problem-solving skills

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Regular team activities
• Medical insurance
• Personal leave

JOB DESCRIPTIONS

• Responsible for all financial reporting conform to statutory requirements.
• Maintain accurate and up-to-date financial records in accounting software.
• Prepare regular financial reports for management and regulatory purposes.
• Prepare tax computations for CP204, CP204a and review tax computation.
• Review audited financial statement and balance sheet schedule are reconciled
• Conduct financial analysis to support decision-making and strategic planning.
• Collaborate with technical and business teams to ensure accurate cost allocation and pricing decisions.
• Prepare cost and pricing for new project, providing timely and accurate information for decision-making.
• Prepare quotations and work closely with Business Development Director and Lead Client Technical Professional.
• Analyse financial implications of pricing decisions including the risk exposure associated and communicate the pricing decision.
• Review payment vouchers, journal vouchers, fixed asset schedule, bank reconciliations, fixed asset schedule.
• Follow-up closely with customers/sales representative to ensure PO received and collection on time. 
• Review and ensure timely processing of payroll, EPF, SOCSO, EIS, PCB, HRDF & etc;
• Ensure all statutory payment such as tax instalments, SST, EPF, SOCSO, EIS, PCB, HRDF are paid on time.
• Liaise closely with bankers, auditors, tax agents, company secretary, insurance agent, local authorities and etc.

Requirements

• Candidate must possesses at least Diploma / Bachelor's Degree in Finance/ Accounting/Business Administration/ equivalents
• Minimum 3-5 years of working experience in the related field is required for this position
• Proficient in English , Bahasa Malaysia & Mandarin both written and spoken
• Good administration & interpersonal communication skills
• Able to work independently as well as in a team environment
• Strong analytical and problem-solving skills

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Regular team activities
• Medical insurance
• Personal leave

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS