Total 18 Director/C-Level Customer Service job vacancies in Manila, Metro Manila

• Monitor and optimize service delivery performance: Track key metrics, identify areas for improvement, and implement initiatives to drive service quality and efficiency.
• Own critical incidents: Take ownership of complex issues, coordinate resolution efforts, and ensure effective communication with stakeholders throughout the process.
• Develop deep understanding of service delivery: Analyze projects and processes to gain insights into scope, challenges, and potential optimization opportunities.
• Lead service improvement initiatives: Design and implement strategies to enhance service delivery, including automation, runbook creation, and L3 collaboration.
• Optimize the L2 support team: Implement a shared services model through cross-skilling and training, leading to cost savings and improved resource utilization.
• Foster continuous improvement: Analyze internal and external processes to identify and implement strategies for service delivery optimization.
• Drive accountability and ownership: Ensure the L2 support team meets service level agreements (SLAs) and customer expectations, proactively driving future demand.
• Collaborate with stakeholders: Maintain effective communication and collaboration with internal teams (L3 support, network, development) and external vendors.

LOOKING FOR FILIPINO CANDIDATES

Position : Creative Director

Work Hours (Client) : 9 am to 6 pm, EST, M-F

Work Hours (MNL) : 9 pm to 6 am, EST, M-F

Holidays :       TBD

Pay Range : $200-$2500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Company is a content creation and education company in the finance, credit card, and investing space. Founded in 2021, the company has a devoted following of 1.5+ million subscribers and works with a variety of brand partners.

We believe in investing in our people, recognizing their hard work, and rewarding their growth and loyalty. We are dedicated to creating a supportive and rewarding work environment where every team member feels valued and motivated.

Joining the company means being part of a forward-thinking company that values innovation, commitment, and the contribution of each team member. We're excited to see how you can help us grow, and we're equally excited to help you grow with us.

Duties and Responsibilities:

• Brand Development & Leadership: Champion the company's creative vision, ensuring cohesive and impactful brand messaging across all platforms and spearheading innovative strategies to elevate the brand.
• Comprehensive Content Strategy: Direct the creation and execution of a multi-platform content strategy, expanding our digital presence on Youtube with a focus on engaging content
• Social Media Expansion & Engagement: Craft and implement growth strategies for social media platforms on Youtube, Instagram, and Twitter, enhancing brand visibility and engagement through creative and consistent content planning.
• Graphic Design & Visual Creativity: Apply expert graphic design skills to produce compelling visuals for social media posts, website content, merchandise, and promotional materials, reinforcing the brand's visual narrative.
• Analytics & Content Planning: Utilize analytics tools to glean insights into content performance, leveraging this data to strategically plan and schedule content that aligns with audience preferences and brand goals.
• Collaborative Leadership: Coordinate closely with the international team, guiding content and visual strategies based on analytics, and ensuring cohesive efforts across all creative projects.
• Quality Assurance & Content Excellence: Oversee content across platforms, ensuring continuous improvement in quality and alignment with our brand's high standards.
• Strategic Partnerships & Sponsorship Engagement: Establish and maintain relationships with sponsorship partners, aligning with our brand's strategic objectives and enhancing our market presence.
• Brand Innovation & Diversification: Drive brand growth through exploration of new verticals, including livestreams, educational courses, and a potential podcast, maintaining a dynamic and evolving brand presence.
• Educational Course & Material Development: Lead in the creation of educational content and courses that enrich our audience's understanding and engagement with our key topics.
• Live Stream & Podcast Production: Oversee the technical and creative aspects of live stream and podcast production, ensuring a high-quality output that engages and grows our audience.
• Merchandise Design & Promotion: Direct the design and marketing strategies for merchandise, ensuring products align with brand identity and resonate with our audience.

Minimum Requirements:

• Must have been in the creative industry for at least 5 years
• Proven experience of at least 2 years as a Creative Director or similar role handling a creative team.
• A strong PORTFOLIO in digital content creation, social media management, and brand development.
• Ability to manage a team and collaborate effectively
• Excellent communication and project management skills
• Exceptional skills in photography and videography
• Must have basic skills in editing and post-production.
• Proficient in analyzing content performance and using insights to inform content strategy.
• Strong communication and interpersonal skills, capable of fostering relationships with partners and working collaboratively across teams.
• Creative, strategic thinker with the ability to manage multiple projects simultaneously.
• Experience in crypto, credit cards, finance, self-improvement & business is a MAJOR plus.

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Oversee the development and execution of the company's technology strategy
• Develop and implement IT governance frameworks, policies and standards
• Lead and manage a team of IT professionals
• Ensure the smooth operation of all IT systems across the organization
• Develop and maintain cyber security and risk management protocols
• Provide leadership and strategic direction to the technology team
• Align technology investments with business objectives

• Bachelor's degree in Computer Science or a related field
• At least 1 year of relevant senior leadership IT experience role
• Strong expertise in cloud computing, SaaS, PaaS, and IaaS
• Familiarity with agile software development methodologies and DevOps practices
• Strong understanding of project management principles and best practices
• Excellent communication and leadership skills

Position : EA / Chief of Staff

Working Hours : 10am-6pm Eastern

Salary Range : 1000 - 1,500 USD

ABOUT THE ROLE:

We are seeking a proactive and versatile Executive Assistant/Chief of Staff to support our team. This role will involve overseeing day-to-day operations, troubleshooting issues, and ensuring smooth functioning across various aspects of the business.

SCOPE OF WORK:

• Ensure efficient operation of daily tasks and processes
• Troubleshoot problems and implement effective solutions
• Maintain open communication channels within the team
• Handle administrative tasks as needed
• Assist with special projects and initiatives as assigned
  

MINIMUM REQUIREMENTS:

• Proficiency with Google Suite (Sheets, Docs, Email)
• Tech-savvy with the ability to quickly learn new tools and software
• Familiarity with email marketing tools such as ActiveCampaign (training available)
• Strong communication skills, both written and verbal
• Analytical mindset with logical problem-solving abilities
• Previous experience in a similar role preferred but not required

Australian-based company founded in 2012. With their laser focus on the ServiceNow platform, they facilitate a continuous flow of value by engaging businesses & IT, facilitating technology change, aligning sourcing and optimizing internal IT management capabilities.

The Director of Regional Service Delivery plays a vital role in establishing and enhancing the delivery center's capabilities for the Asia Pacific region. This includes expanding and sustaining Delivery Services to support Project and Managed Services in Australia, Thailand, Malaysia, and the Philippines. The Director ensures that regional teams effectively contribute to the organization's goals, are efficiently managed, and maintain a high standard of quality in their output.

Responsibilities:

• Develop and implement a comprehensive service strategy for the APJ region in line with company objectives.
• Ensure high-quality service delivery and customer satisfaction in the region.
• Build and maintain strong customer relationships to identify growth opportunities.
• Manage the financial performance of the services organization, focusing on revenue growth and cost efficiency.
• Lead the team with visionary leadership, attracting and developing top talent.
• Work collaboratively with various teams to ensure alignment and effective communication.
• Mentor and coach team members for professional development.
• Establish strong relationships with key stakeholders for aligned collaboration.
• Attract, hire, and retain a diverse and high-performing team, addressing skill gaps.
• Implement talent management strategies, fostering an inclusive and supportive work environment.
• Execute performance management and encourage continuous learning and growth within the team.
• Develop and execute a strategy for the Delivery Centre, ensuring efficient operations and technology utilization.
• Foster relationships with partners like ServiceNow to enhance service offerings.
• Collaborate with the Director of Services for successful service engagements and standardized processes.
• Optimize resource allocation and establish KPIs for service delivery and customer satisfaction.
• Manage the Delivery Centre budget, analyze financial data, and collaborate with teams for financial control and risk mitigation.

• Extensive experience in a leadership role within the Services or consulting industry space, preferably at regional or global levels.

• Proven track record of developing and executing successful services strategies, driving revenue growth and customer satisfaction.

• Strong background in managing remote service delivery operations, ensuring high-quality outcomes and efficient processes.

• Financial acumen with a track record of effectively managing budgets, driving profitability and optimising financial performance.

• Excellent leadership and team development skills, fostering a culture of collaboration, innovation and high performance.

• Experience in collaboration with cross-functional teams, such as sales, marketing, delivery, and managed services to achieve business objectives.

• Effective communication and stakeholder management skills with the ability to influence and engage stakeholders at all levels.

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Job Title: Technical Lead/Chief Technology Officer

Salary Range: $2,500

Schedule: flexible, must be present in meetings

Job Summary:

We are actively seeking an experienced Technical Lead/Chief Technology Officer (CTO) to spearhead an exciting application development project. In this role, you will be responsible for overseeing the development and implementation of our software solutions, collaborating with cross-functional teams, and providing technical leadership. You will work closely with the management team to align our technology roadmap with the company's goals and objectives.

Responsibilities:

• Lead the development and implementation of our software solutions
• Provide technical leadership to the development team
• Collaborate with cross-functional teams to define and execute technology strategies
• Drive innovation and continuous improvement in our software development processes
• Ensure the scalability, security, and reliability of our software solutions
• Stay up-to-date with the latest industry trends and technologies
• Mentor and coach team members to foster professional growth
• Manage vendor relationships and evaluate technology solutions
• Contribute to the development of the company's technology roadmap
• Participate in strategic planning and decision-making processes

• In-depth understanding of how AI systems operate
• Minimum of 5 years hand-on experience
• Strong project management skills
• Extensive experience with software development and architecture
• Strong knowledge of programming languages and frameworks
• Experience with cloud computing and DevOps
• Excellent leadership and communication skills
• Ability to collaborate effectively with cross-functional teams
• Strong problem-solving and decision-making abilities

Holidays: PH/US Regular Holidays

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Chief Financial Officer

Work Hours: M-F; 9:00 AM-5:00 PM EST / 10:00 PM-6:00 AM PH Time

Salary: 2,000-3,000 USD per month

Duties and Responsibilities:

• Complete daily bank deposits and cash applications.
• Complete monthly bank reconciliations.
• Manage cash flow daily.
• Complete financial statement reviews on a monthly or quarterly basis.
• Complete year-end close-out.
• Create and maintain ongoing company budgets.
• Review proformas and urgent payment for vendors.
• Manage credit card payments in Paytrace and apply in QuickBooks.
• Maintain all project-related files on the company-wide shared drive.
• Other duties as required (e.g., data entry, maintaining various spreadsheets, etc.).
• Handle all AIA Billing.
• Handle 1099s, intercompany, cash flow analysis, and speak daily with ownership.

Accounts Receivable (AR)

• Spearhead all collections efforts and proactively reach out to customers when they are past due and keep notes of all ongoing conversations.
• AR aging report generation.
• Send past dues according to the AR aging report.
• Reconcile QuickBooks customers according to the Billing sheet.
• Deposit invoices in QuickBooks.
• Reconcile customer job with the payment.
• Response to payment request emails from vendors.

Accounts Payable (AP)

• Deposit checks.
• Enter vendor invoices in Bill.com.
• Put vendor invoices in the Project Management folder for approval.
• Review vendor invoices approved by Project Management and update the excel file for payment.
• Enter credit memos in Bill.com.
• Reconcile AP between QuickBooks and Bill.com and vendor statements.
• Resolve vendor issues and unreconciled accounts.
• Bill out CI billing in the Project Manager’s folder.
• Reconcile credit card accounts.
• Reconcile bank statements.
• Reconcile invoices vs. job profitability to ensure the right job allocation.
• Enter expenses invoices in Bill.com and mark them as paid.
• Save checks in the project folder.
• Process Accounts Payable invoices and W-9 verification for new vendors.
• Complete weekly Accounts Payable check run and monitor when invoices are due.

• A minimum of 5 years of experience as a CFO, with extensive experience in growth and middle-market companies.
• Proficient in using QuickBooks and has experience with various online banking portals.

• Background in distribution businesses, preferably with drop ship experience.
• Exceptional leadership abilities and experience in managing finance teams.
• Strong proficiency in financial modeling, forecasting, and cash flow analysis.
• Fluent in English, both written and spoken.
• A track record of success in strategic financial planning and execution.
• Bachelor’s degree in Accounting, Finance, or a related field; an MBA or CPA is highly preferred.
• Ability to operate at a high level of autonomy, demonstrating both strategic thinking and the capacity to lead day-to-day financial operations.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Executive Assistant/Chief of Staff

Work Hours: M-F; 9:00 AM-5:00 PM Central Time/11:00 PM-7:00 AM PH Time

Salary: 1,300-1,800 USD per month

About the Job:

Executive Assistant with self-directed advancement. The successful candidate will handle administrative and project management tasks.

Duties and Responsibilities:

• Maintain/update data in HubSpot.
• Maintain/update database in Airtable.
• Daily project management (calls with providers and clients) and updates in Asana.
• Tracking scorecards and measurables for reporting.
• Managing calendar and scheduling.
• Documenting processes and procedures (AORs and SOPs).
• Create and document SOPs in the Handbook.
• Provide administrative support (professionally and personally).
• Interact with clients and vendors.
• Perform general research, and create reports.
• Implement and execute operations processes.
• CRM (Hubspot) data integrity.
• Contract and order management (more task management than project management).
• Help with company procedures.
• Assist with hiring (job descriptions, interviews, shortlisting, etc.) 

• 2-3 years of relevant experience in the role.

• Excellent English spoken and written.
• Has experience working as an EA (ideally with a larger company with structure, and also with the owner/founder using an EA for the first time).
• Has done this using Google Workspace for email and calendaring with executives.
• Has used project management tools like Asana and HubSpot.
• Has been working in the US time zone.
• University educated; Bachelor's level of education is important, sophisticated, and cosmopolitan.
• Appropriate computing resources, internet, and backups are required.

Ideal/Preferred:

• Tools: Slack, Zoom, Canva, DocuSign, Loom, and Airtable.
• Background in Engineering and Legal (or potentially paralegal).

Personality/Attitude/Culture Preference:

• Needs to have high attention to detail, be self-starting, self-motivated, highly accountable, resourceful, highly independent, self-directing, experienced, and a capacity+drive to learn and advance.

Position : Director of Sales & Support

Working Hours : 9am - 5PM M-F, Central Standard Time

Salary Range : $2500-$3500

Duties and Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence
• Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

• 5-10 years of proven experience as a Sales Manager or similar role, with a track record of achieving sales targets and driving revenue growth
• Experience in the customer support field, with a focus on delivering excellent customer service and maintaining customer satisfaction.
• Excellent communication and presentation skills, with the ability to build and maintain relationships with key clients and partners.
• Results-driven mindset with a passion for exceeding performance goals.
• Strong analytical skills, with the ability to analyze sales data and market trends.
• Proficiency in Hubspot is required.

Position: Operations Manager/Chief Operations Officer (COO)

Pay Range: Up to $2000/month

About the Role:

We are currently on the hunt for a skilled, experienced, and dedicated Operations Manager/COO to oversee the daily operations of our e-commerce stores. The ideal candidate will possess a strong understanding of e-commerce dynamics along with skills in project management, supply chain, HR, and operations management.

Duties and Responsibilities:

• Oversee daily operational activities of our e-commerce stores.
• Organize and manage supply chain logistics to ensure products are supplied to meet business targets.
• Develop and implement operational policies and procedures to improve efficiency and effectiveness.
• Spearheaded the recruitment process of new team members, identified future hiring needs, and ensured team growth aligned with business objectives.
• Oversee human resource management, including staff training, performance evaluations, and promotions.
• Exercise advanced project management skills in planning, monitoring, and controlling different projects effectively.
• Lead process improvement initiatives to reduce operational costs and increase customer satisfaction.
• Collaborate with the executive team to develop strategies and set goals for growth.
• Monitor performance and report on metrics.
• Handle any crises or problems that might affect operations.

• Proven experience as Operations Manager, COO or in a similar role.
• Experience in ecommerce business operations.
• In-depth knowledge of HR functions (recruitment, training, evaluation) and supply chain procedures.
• Understanding of business functions such as HR, finance, and marketing.
• Exceptional project management and organizational skills.
• Strong problem-solving and decision-making skills.
• Excellent communication and leadership abilities.
• BSc/BA in Business Administration or relative field; MSc/MA will be a plus.

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Oversee the development and execution of the company's technology strategy
• Develop and implement IT governance frameworks, policies and standards
• Lead and manage a team of IT professionals
• Ensure the smooth operation of all IT systems across the organization
• Develop and maintain cyber security and risk management protocols
• Provide leadership and strategic direction to the technology team
• Align technology investments with business objectives

• Bachelor's degree in Computer Science or a related field
• At least 5 years of relevant IT experience, with at least 3 years of experience in a senior IT leadership role.
• Strong expertise in cloud computing, SaaS, PaaS, and IaaS
• Familiarity with agile software development methodologies and DevOps practices
• Strong understanding of project management principles and best practices
• Excellent communication and leadership skills

Position: Chief of Staff/Executive Assistant

Salary Range: 1000 - 1800 USD per month

Working Schedule: 9 AM - 5 AM EST(9 PM-5PM PHT)

As an Executive Assistant, you will play a vital role in supporting the day-to-day operations of our company. You will be responsible for managing calendars, scheduling meetings and appointments, coordinating travel arrangements, and preparing documents and presentations. Additionally, you will handle confidential information and assist with various administrative tasks.

Responsibilities

• Manage executives' calendars and schedule meetings and appointments
• Coordinate travel arrangements and accommodations
• Prepare and edit correspondence, communications, presentations, and other documents
• Conduct research, compile data, and prepare reports as needed
• Assist in the coordination and execution of special projects and events
• Handle sensitive and confidential information with integrity and professionalism
• Provide general administrative support, including answering phone calls, responding to emails, and organizing files

• Atleast 5 years experience in a stable company
• Proven experience as an Executive Assistant or similar role
• Exceptional organizational and time management skills
• Strong written and verbal communication abilities
• Proficient in loom, zoom, Quickbooks, Notion
• Ability to maintain confidentiality and exercise discretion
• Detail-oriented and able to effectively prioritize tasks
• Strong problem-solving and decision-making skills

Position: Junior Chief of Staff

Working Hours: Mondays to Fridays; 8:00AM to 5:00PM US Pacific Time (PST)

Salary range: $1,500 to $2,000/month

SPECIFIC DUTIES AND RESPONSIBILITIES

• Executive Support: Provide administrative support to the CEO and other senior executives, including calendar management, email management, and travel arrangements
• Communication: As someone who interacts with team members across all levels, a chief of staff must have exceptional written and verbal communication skills to ensure information and direction are clearly conveyed.
• Project Management: Manage projects from conception to completion, ensuring that all tasks are completed on time
• Leadership: A key aspect of the chief of staff role is demonstrating effective and trustworthy leadership, as they are responsible for planning meetings, determining business requirements and guiding teams towards success.
• Time management: As the stewards of organizational efficiency and guardians of executive leaders’ time, chiefs of staff must exhibit exemplary time management skills. They utilize organization and planning expertise to prioritize tasks, schedule meetings and resolve work conflicts without burdening the executive leader.
• Problem-solving: The chief of staff must be adept at resolving issues that arise, whether they involve workplace conflicts, vendor challenges or customer and partner concerns. Their ability to find and implement solutions helps to bolster the organization’s resilience and adaptability.

• At least 3-5 years of experience as a Junior Chief of Staff or as an Executive Assistant, preferably in the healthcare industry.
• Should have 3-5 years of Project Management experience.
• Good to excellent written and verbal communication skills, as well as the ability to communicate with individuals at all levels of the organization.
• Strong proficiency in Microsoft Office, Google Suite, and project management software.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• A natural ability to identify problems and come up with creative solutions.
• Strong attention to detail
• Ability to thrive in a fast-paced, dynamic startup environment while maintaining a focus on quality and efficiency.

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact.

Responsibilities

• Oversee the development and execution of the company's technology strategy
• Develop and implement IT governance frameworks, policies and standards
• Lead and manage a team of IT professionals
• Ensure the smooth operation of all IT systems across the organization
• Develop and maintain cyber security and risk management protocols
• Provide leadership and strategic direction to the technology team
• Align technology investments with business objectives

• Bachelor's degree in Computer Science or a related field
• At least 5 years of relevant IT experience, with at least 3 years of experience in a senior IT leadership role.
• Strong expertise in cloud computing, SaaS, PaaS, and IaaS
• Familiarity with agile software development methodologies and DevOps practices
• Strong understanding of project management principles and best practices
• Excellent communication and leadership skills

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact.

Responsibilities

• Oversee all aspects of our operations to ensure our business runs efficiently and effectively.
• Develop and implement processes to streamline operations and improve productivity.
• Manage and lead our team to achieve corporate objectives.
• Collaborate with other senior executives to develop and implement long-term strategies for growth.
• Identify new business opportunities and develop plans to capitalize on them.
• Ensure that our company complies with all legal and regulatory requirements.
• Monitor and manage our financial performance to ensure that we reach our revenue and profitability goals.

• A bachelor's degree in business administration or a related field.
• A minimum of 10 years of experience in a senior management role, with a track record of achievement in operations and business development.
• Strong leadership skills with a proven ability to manage and motivate teams.
• Excellent communication and interpersonal skills.
• Experience developing and implementing strategies to achieve business growth.
• Strong business acumen and financial management skills.
• Experience working in a fast-paced environment and making quick decisions.