Total 2,024 Customer Service job vacancies in USA, Chantilly, 15020 Conference Center Drive, Suite 100, Virginia

Job Responsibilities: 

-Provide level 1 onsite IT support services to internal users 
-Provide level 1 office computers and desktop applications support for office and remote employees 
-Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning. 
-Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines 
-Maintain and monitor computer room equipment's and facilities

Job Requirements
-good English ability Familiar with Microsoft365 solutions and MS Teams collaboration tools Proficient in Windows/Mac OS system operation and hardware maintenance 
-Basic knowledge about network troubleshooting such as ping, telnet etc. 
-Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc. 
-Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction 
-ITIL certification preferred, with experience in IT technical support for multinational companies.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities

Overview:

In this role, you will be required to support the day-to-day operations of the outlet you are assigned to. You will be representing the company, in charge of interacting with customers and ensuring customer satisfaction. You will be required to maintain outlet cleanliness, handle outlet opening and closing, process customers’ orders and responding to customer enquiries. The ideal candidate should have an amiable personality, good communication skills and adopt a customer-first mindset.

Responsibilities include:

• Attend to customers and provide advice on products, brand or company related enquiries;
• Process customer’s orders and carry out cashiering duties;
• Upsell promotional products and/or new products to customers;
• Basic food preparation and packing of products;
• Daily maintenance of outlet’s cleanliness and sanitation and adhere to hygiene and safety standards;
• Perform service recovery positively intending to keep patrons happy and ensure recurring business;
• Responsible for outlet opening and closing;
• Assist in day-to-day outlet operations;
• Any other ad-hoc duties as and when assigned by Management.

Minimum qualifications

• Relevant F&B work experience / internship

Requirements

• Customer-oriented with good interpersonal and communication skills
• Friendly disposition and personality
• Team player who thrives in a fast-paced environment
• Able to prioritise tasks effectively

JOB RESPONSIBILITIES:

• Prospect and promote jewellery products and our services to walk-in customers
• Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction
• Be self-motivated and driven to achieve monthly sales targets.
• Ensure merchandise and displays are consistently well presented
• Contribute to team effort by accomplishing related resulted as needed

JOB REQUIREMENTS:

• Minimum GCE “N” level
• Service-oriented with strong interpersonal skills
• Good spoken English and another language to speak to clients from multilingual environment
• Candidate with retail or jewellery experience is an added advantage
• Dynamic, energetic, positive and driven to exceed targets
• Strong focus on self-improvement and performance
• Able to work retail hours, weekends and public holidays
• Able to start work within short notice will be an advantage

Overall Purpose

Manage all aspects of IT operational support (Servers, Network, Telco) across the country, including local area and wide area networks (voice/data), operating platforms and all associated servers, hardware, power & facilities to ensure service quality to end-users/clients is maintained at high levels.

Key Responsibilities

Service Strategy

• Manage the installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components with the country, ensuring that agreed service levels are met and all relevant procedures are adhered to.
• Manage resources (including vendors) needed for the operational delivery of information and communication services within the country.

Service Design

• Implement Group policies and processes for the monitoring, measurement, reporting and continuous improvement of service and component availability.
• Ensure that service delivery in the country is monitored effectively and that identified actions to maintain or improve levels of service are implemented.
• Ensure the correct implementation of Group capacity management standards and procedures within the country, working with business users to implement short and medium term modifications to demand.
• Contribute to the improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities in the Region.
• Manage the diagnosis of service delivery problems in the country and initiate actions to maintain or improve levels of service.
• Establish and maintain operational methods and procedures in country and review them regularly for effectiveness and efficiency.
• Manage arrangements for disaster recovery within the country together with supporting processes and manage the testing of such plans.

Service Transition

• Control IT assets within the country, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out.
• Ensure registers and histories of authorised assets are properly maintained (including secure master copies of software, documentation, data, licenses and agreements for supply, warranty and maintenance), and verifies that all these assets are in a known state and location.
• Ensure that there are no unauthorised assets such as unlicensed copies of software.
• Manage the assessment, analysis, development, documentation and implementation of changes based on requests for change applicable to the country.

Service Operation

• Contribute to the planning of the installation and testing of new versions of system software within the country, overseeing the implementation and resolution of potential and actual service problems.
• Ensure that all identified breaches in security are promptly and thoroughly investigated, that any system change required to maintain security are implemented, and that security records are accurate and complete.
• Ensure compliance to Group application support processes, and check that all requests for support are dealt with according to agreed procedures.
• Review capacity, performance, availability and other operational metrics and take appropriate action to ensure corrective and proactive maintenance of storage and backup systems to support the requirement to protect business information.
• Participate in service improvement in the country/cluster and contribute to the planning and implementation of new installations, scheduled maintenance and changes within the system.
• Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services, ensuring that such problems are fully documented within the relevant reporting system.
• Ensure that incidents and requests are handled according to agreed procedures and that documentation of the supported components is available and in an appropriate form for those providing support
• Ensure compliance to Group standards, processes and documentation for data centres, including the optimisation of data centre space.

Financial Management of IT

• Participate in the IT procurement process with business owner(s) and Legal, from clarifying a specification to placing contracts, including identifying opportunities for business improvement.

Supplier Relationship Management

• Maintain and deploy mechanisms that lead to positive relationships between the business and offshore/onshore suppliers

Requirements

• Minimum Diploma /University graduate preferred in Computer Science/Information Technology or equivalent.
• Professional qualifications such as MCSE, ITIL, CCNA will be an added advantage
• Min 5 years working experience as IT Engineer, preferably in MNC 24x7 environment
• A good technical background with a high level of skills in network, server and desktop products.
• Windows Servers (Windows 2012, 2016), Back-up (Veritas Back-up) VMWare, Cisco Network Switches, Nice in contact
• Understanding of industry ITSM best practices
• Demonstrated IT operations & vendor management experience in distributed environment
• Experience with a Microsoft-centric environment
• A good knowledge of all aspects of networking and web-based technologies.
• Proven experience in systems administration & IT facility management.
• A good understanding of Telco system and other communication technologies.
• Excellent oral and written communication skills.
• Personable, conscientious, ability to cope with pressure and to prioritise work.
• Strong customer service focus.
• Independent and able to complete assigned task without much guidance

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

• Dental clinic at Bedok Central (very near to Bedok MRT & Bus Interchange)

• Looking for people with passion in healthcare

• $1500 - $3000 (Varies with experience level)

• Dental benefits and 6 monthly performance bonus

• Can start work immediately

• One weekday and one weekend off

• Applicants should be attentive to details and have good interpersonal skills

• Reliable, responsible, willing to learn and able to work in a teamwork environment

• Dental assisting (no experience required)

• Training will be provided

Basic Qualifications:

Bachelors/Degree in Computer Science or other technology field.

Must have at least 3 years of professional production support experience in HA environment.

Must be familiar with agile and DevSecOps principles and practices.

Scripting experience with Windows PowerShell and Unix scripting.

Preferred Qualifications:

3+ years of experience with Java applications, SQL/NoSQL, Handling Production operations.

Experience working with any log analysis tools and observability applications like Grafana, Tableau, Splunk.

Experience with Linux and Windows administration, networking, security, and troubleshooting.

Excellent communication, collaboration, and problem-solving skills

Knowledge on Docker/Kubernetes, NginX, CDN, Caching

Installing and Uninstalling various Windows and Unix/Linux applications and software experience

Benefits:
• Attractive Commission
• Comprehensive training provided
• Birthday leave
• Medical benefits
• Staff Discount

Job Responsibilities:
• Prospect and promote jewellery products and our services to walk-in customers.
• Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction.
• Be self-motivated and driven to achieve monthly sales targets.
• Ensure merchandise and displays are consistently well presented.
• Contribute to team effort by accomplishing related resulted as needed.

The Job

• Answer calls to Corporate hotline and respond to emails.
• Provide daily account servicing report.
• Work with cross-functional teams to coordinate account servicing and support resources for clients.

The Person

• At least 2 years' experience in a call centre environment or customer service role.
• Must be effectively bilingual in English and Mandarin to communicate with non-English speaking clients.
• Able to multi-task and prioritise work in a fast-pace job.
• Familiar with MS Office.

Job Description:

• Handle existing customers – Collaborate with other departments within the company to provide seamless logistics solutions for our customers
• Provide quotations to customers and follow-up to secure business / activate shipments.
• Coordinating receipt and record of import / export / Cross trade via air or sea shipments
• Liaising with origin and destination offices / agents for shipments arrangement
• Liaising with origin and destination offices on air / sea-LCL consolidation program
• Shipment arrangements / follow-up and provide updates to customers.
• Liaising with other departments, making sure operation runs smoothly
• Ensuring that shipments are handled smoothly, and intermediate issues are troubleshooted
• Ensure all documentation is accurate and up to date, including bills of lading, commercial invoices, and other necessary paperwork
• Check / collate documents and send them to OPS Team for billing
• Insurance related matters - purchase insurance, follow-up on claims (if any)
• Provide customers support to Sales persons for their new potential clients when they are out of office
• Back-up for fellow teammates when they are absent
• Any other adhoc duties assigned

Requirements:

• Possess Diploma/Degree in related discipline
• Good knowledge of International Logistics Services
• Minimum 2 years of relevant experience
• Independent and team player with strong self-initiatives and communication skills

Comfortable Care Ltd, a renowned professional facilities management company, is dedicated to providing safe, clean, and secure working environments across diverse sectors. Our commitment to client satisfaction and high-quality services has fueled our growth. As part of our expansion strategy, we are actively seeking a proactive and experienced Customer Service Executive to join our dynamic team.

Main duties include:
- Serve as the main point of contact for clients, ensuring a positive and professional relationship.
- Address client inquiries, concerns, and requests promptly and effectively.
- Lead and inspire a customer service team to deliver exceptional support.
- Gather customer feedback and work collaboratively with internal teams to improve service offerings.
- Oversee the resolution of customer issues, providing timely and effective solutions.
- Analyze data to assess and improve team performance.
- Review and streamline customer service processes for efficiency.

Skills and Education:
- Proven one year of experience as a Customer Service Executive or in a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving skills and the ability to make decisions under pressure.
- Familiarity with CRM systems and customer service software.

Comfortable Care Ltd is currently looking for a creative and driven Web and Social Media Executive to join our vibrant team. This position is essential to growing our audience, marketing our services on multiple digital channels, and improving our online presence. Strong content generation abilities, a love for digital marketing, and the capacity to change with the times are characteristics of the perfect applicant.

Main duties include:
- Develop and execute a comprehensive digital and social media marketing strategy that aligns with the company's objectives and brand identity.
- Create engaging, high-quality content for our website, blog, and social media channels (Facebook, Twitter, LinkedIn, Instagram, etc.) to attract and engage with our target audience.
- Monitor, analyze, and report on the performance of digital marketing campaigns and social media activity, using metrics to drive future strategy and improve engagement.
- Manage the company's online reputation, responding to comments and messages in a timely and professional manner.
- Collaborate with other departments to ensure cohesive branding and marketing efforts across all platforms.
- Stay up-to-date with the latest trends and best practices in online marketing, social media, and algorithm changes to keep our digital presence vibrant and effective.
- Optimize website content for search engines (SEO) and lead generation, improving visibility and user experience.

Skills and Education:
- Proven experience in web development and social media management and digital marketing, preferably in a similar industry.
- Strong content creation and writing skills, with the ability to produce creative and engaging material.
- Proficient in the use of social media scheduling and analytics tools (e.g., Hootsuite, Google Analytics).
- Knowledge of SEO, keyword analysis, SEM.

Description

PRINCIPAL DUTIES AND RESPONSIBILITES

• General Scope:

o Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)

o Physically set up computers and software system installation

o Perform basic hardware moves and changes

o Record and manage all incidents and requests in ticket-tracking system

o Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer

o Develop and update new and existing process

o Proactively inform management of trends, significant problems and expected delays

o Provide other IT-related support as required by the business

o Documentation of products support and processes

o Update and manage inventory on new incoming hardware orders

o Communicate with vendors for incoming hardware orders and repairs

• Project Focus:

o Resource will need to assist users to migrate BYOD (Bring your own device) to CP (Corporate phone) where device platform includes iOS and Android

o Support includes but not limited to, assist user to setup new phone, troubleshooting during migration, get user sign off to show work completion, inventory tracking and reporting

Qualifications

LANGUAGE

• English: Advanced level - strong verbal, written, listening communication experience

EXPERIENCE

• 2 to 5 years of IT support experience

• Solid understanding of PC hardware/peripherals

• Exposure of mobile OS such as Apple iOS and Google Android

• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite

• Basic understanding of network and server-side infrastructure

• Experience in delivering superior customer service experience

SKILLS

• Ability to make sound decisions following approved procedures in a fast-paced environment

• Ability to effectively manage multiple tasks occurring simultaneously

• Ability to work independently with little supervision

Working Hours Coverage

COVERAGE HOURS

· Monday to Friday

· 9:00 – 18:00

· 8 working hour per shift defined by team manager within coverage hour above

· Extreme weather WFH/remote coverage

PAID OVERTIME WORK

· Required occasional non-office hours (weeknight, weekend & Holiday) paid overtime work on team rotation basis

Responsibilities

• Overseeing and managing the team’s day-to-day operations
• Review and streamline work processes for greater effectiveness and efficiency
• Provide guidance and direction in the management, planning, organising, coordinating and operational processes of the department.
• Develop, mentor and guide staff with good leadership and ensuring succession planning
• Ensure proper implementation of company’s system, policies and procedures
• Ad hoc duties as assigned by the senior management

Qualifications & Work Experience

• Working Experience in the Automotive Industry would be advantageous
• Diploma in any Mechanical or Engineering disciplines, Business Administration or relevant subjects with a minimum of 3 years’ experience in service operations and technical analysis.

Skills

• Proficient with Microsoft Office (i.e. Word, Excel, etc)
• Customer Service-oriented

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm