Total 6 Others job vacancies in D09 Cairnhill, Orchard, River Valley

Job Description

1) Strong sense of road direction

2) Timely pick-up and drop-off passengers at fixed location(s)

3) Perform daily checks on vehicle

4) Report any maintenance, malfunctions, or repairs needed

5) Capable to comply with traffic regulations, and operate vehicle in a safe manner

6) Oncall to respond/aid overflow and breakdowns, including weekends

7) Motivate and teach transportation route to new drivers

8) Guide new drivers on vehicle maintainces

9) Advise drivers on vehicle cleanliness

Requirements

Owned or commited to get Class 4 driver license or above

Owned or commited to get Bus Vocational License

JOB SUMMARY

Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value.

Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents The Ritz-Carlton in all leadership actions.

CANDIDATE PROFILE

Education and Experience

· 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 6 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.

OR

· 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.

Preferred:

· 8 or more years’ experience in a senior management position of a Four Star/Four Diamond hotel minimally.

· Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

· Previous Association management experience.

JOB SPECIFIC TASKS

Managing Property Operations

· Works with Guidance team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

· Reviews Owner engagement survey and prepares yearly action plans comment cards, guest satisfaction results and other data to identify areas of improvement.

· Adheres to the four pillars of Operational excellence: Owner and employee engagement, financial excellence and Property Management

· Evaluates if Operations Team is meeting service needs and provides feedback to operations team.

· Participates in public space walk-throughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventative maintenance processes are in place.

· Tours building on a regular basis speaking with employees, owners, and Board of Directors to understand business needs and assess operational opportunities.

· Works with team to put sustainable work processes and systems in place that support the execution of the strategy.

· Reviews reports and financial statements to determine the residential property is performing against the budget.

· Communicates a clear and consistent message regarding departmental goals to produce desired results.

· Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care.

· Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping).

· Identifies and corrects building and service defects while providing increase in value.

· Implements high standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection.

· Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association common dues, Owners’ monthly/quarterly newsletter, hotel features, services, and hotel restaurant food concepts and information.

· Maintains complete knowledge of and complies with all hotel and residence policies and procedures.

Leading Operations Teams

· Verifies employees are treated fairly and equitably.

· Celebrates successes and publicly recognizes the contributions of team members.

· Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

· Develops and executes the necessary decisions to keep property moving forward toward achievement of goals.

· Implements training programs related to property management reinforcing constant quality service.

Managing Relationships with Property Stakeholders

· Attends owners and Board meetings and provides monthly reports and financial statements to the Board of Directors.

· Establishes strong relationships with all owners and their Board of Directors to maintain a successful residential community.

· Promotes synergy through education, communication and innovation.

Managing Profitability

· Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.

· Prepares and operates within the constraints of the residences’ Annual budget.

· Identifies key drivers of business success and keeping leadership focused on the critical few to achieve results.

· Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target resident owner and employees and provides a return on investment.

· Provides timely reporting of financial performance and projections to the Board.

· Guides the Board on appropriate property management requirements and governance compliance.

Managing the Owner Experience

· Creates an atmosphere in all Residential common areas that meets or exceeds owner’s expectations.

· Champions the brand’s service vision for product and service delivery and ensures alignment amongst the leadership teams.

· Verifies core elements of the service strategy are in place to produce the desired results.

· Establishes and maintaining open, collaborative relationships with direct reports and entire operations team. Ensures direct reports do the same for their team.

· Interfaces with customers, (e.g., owners, vendors, guests) on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

· Adheres to the telephone etiquette.

· Handles owner’s complaints by following the instant pacification procedure and verifying guest satisfaction.

Managing and Conducting Human Resources Activities

· Facilitates the development of creative solutions to overcome obstacles and manages the implementation to continually improve guest satisfaction results.

· Verifies that employees are treated fairly and equitably.

· Verifies that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

· Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with owners, their guests, and employees.

· Incorporates owner satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

· Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

· Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

· Verifies that property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

· Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

· Champions change, manages the implementation of brand and regional business initiatives and communicates follow-up actions to team as necessary.

Job Description:

1. Fully responsible for the business and team management of system products and R&D, including but not limited to product planning, system architecture selection/design and optimization, information security, product development and operation and maintenance management, new technology application, etc.;

2. According to the department's strategy, learn from the experience of the international pan-entertainment industry, formulate the overall goals and plans of production and research, systematically and effectively manage the implementation of the plan and adjust it in a timely manner according to the actual situation, and lead the production and research team to support the business effectively and efficiently;

3. Participate in the decision-making of major products and technical directions and the formulation of product and technical solutions, be responsible for the review of project plans, be responsible for guiding, handling, coordinating and solving problems in the project, and be responsible for the quality of the overall products;

4. Responsible for tracking and researching new technologies and new products in related fields, evaluating their safety and effectiveness, and trying to combine them with business needs to find the possibility of application in departmental products;

5. Responsible for the management and echelon construction of the production and research team, including technical professional training, technical guidance, improvement of R&D specifications and processes, etc., and continuously improve the professional ability and execution of the team.

Job Requirements
1. Full-time bachelor degree or above, major in computer science and other related majors;

2. More than 10 years of experience in product and development, more than 5 years of experience in system planning, management, R&D director or above in pan-cultural and entertainment business, and more than 5 years of experience in production and research team management; Technical VP or CTO of the entrepreneurial team is preferred;

3. Have systematic insights and cognition of business implementation, and have an in-depth understanding of common technical pain points and solutions in the landing process;

4. Understand the relevant business field knowledge of the pan-entertainment industry;

5. Familiar with the mainstream architecture concepts in the industry, master the architecture design methods of TOC products, and have successful experience, familiar with common development frameworks and technologies in the fields of go, big data, AI, etc.;

6. Have a global vision, excellent structured thinking ability and logical expression ability;

7. Have good organizational and management skills, keen ability to grasp the development trend of industry technology, good team spirit, communication and pressure resistance.

Job Description – Executive Housekeeper

• Manage the logistics and cleaning of linens and uniforms of the hotel.
• Financially responsible for all costs of the department
• Initiate and maintain effective communication between the housekeeping department and all other departments.
• Maintain staffing, training ,supervision, grooming and conduct standards.
• Supervise, guide, schedule, discipline and evaluate all associates in housekeeping department.
• Implement and administer all aspects of linen management, guest room and public areas maintenance programs
• Ensure that all security policies and procedures are observed in the department.
• Prepare and submit annual budget and capex for capital improvements with justifications for approval.
• Review and re-evaluate all housekeeping equipment and supplies periodically and select appropriate products for purchase.
• Supervises, manages employees and day to day housekeeping operations
• Directs Housekeeping staff and contracting vendors such as public area, pest control, landscape and laundry in the fulfilment of providing housekeeping functions, maintenance and cleanliness within budget, with quality and on schedule.
• Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of residents and common areas for sanitation, order, safety and proper performance of assigned duties.
• Inspects storage rooms, utility and janitorial closet, etc., for upkeep and supply control. Conducts rounds within the properties twice a day to ensure the upkeep of the building and public areas.
• Prepares and plans the Housekeeping's budget and submits to Hotel Manager/Room Division Manager for review and approval during budget.
• Reviews and plans continuing education opportunities for personal and team growth and development.
• Plans and reviews daily to ensure the sufficient support and manning to meet occupancy demands and also sudden surge in occupancy during peak seasons.
• Seeks out new methods and principles, and incorporates them into existing Housekeeping practices for the betterment of business and operational efficiency.
• Enhances Housekeeping CEI score by making good faith effort to recruit, select, develop and retain employees to deliver excellent services to our guests.
• Performs other job duties and projects as directed.

Requirements

• Diploma or equivalent
• Minimum 6 years of experience with at least 2 years in similar capacity in Hotel Housekeeping, preferably in a 5-star hotel.
• Strong in Technical & Operational knowledge.
• Proactive, meticulous and able to perform strenuous activities and handle heavy load.

We are looking to build a passionate team of people who knows what it takes to deliver the best service to our customers. Auto & General is a people focused company, set out to be an insurer like no other. If you fit the bill, we want you to join us on this exciting journey!

You will be responsible for:

· all customer enquiries, sales, post-sale customer service and on-going customer relationship management.

· delivering an excellent level of customer service to maximize sales, customer satisfaction and retention.

· developing relationships with customers to maximize sales potential and ensure total customer satisfaction.

Your day to day activities:

· Ensure daily and monthly KPIs are met and exceeded.

· Be the key contact point for all customers. Deliver fantastic service and sell to new and existing customers using the phone as your main communication tool.

· Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests.

· Perform outbound follow-up calls to customers to help strengthen relationships and cross-sell, upsell our products and services.

Job Requirements:

· Advantage if you possess BCP and PGI certification. Successful candidates without the required insurance certifications will be trained to undertake the examination.

· Strong PC skills required to handle an array of fast pace tasks.

· Good communication skills, energetic and sales oriented.

Job Responsibilities:

• Set-up, dismantle, store, maintain, handle and use of all products and resources required for outlet according to set standards. This includes the tidiness and cleanliness of all work and service stations
• Deliver products and services that achieve the set standards
• Check guest satisfaction, receive feedback, and report and provide feedback for improvement of products and services
• Participate in the trainings provided, and apply them on the job to achieve set standards and to keep the brand promise
• Complete initiatives to achieve or exceed monthly budget targets
• Contribute in building a conducive and productive working environment and a strong section team

Job Requirements:

• Positive attitude and team player
• Service-oriented