Property Executive

Work Dynamics - Integrated Facilities Management

The Property Executive will be required to manage and monitor the repair and replacement work including managing the defects rectification throughout the Defects Liability Period (DLP).

• The role will be required to liaise with building owner, FMC and tenants across sites for the areas of responsibility, and act as the liaison with the contractors.
• A key part of the role will be to engage with tenants to ensure their needs are addressed during the work period especially where inconvenience is caused to their day to day operations.
• This role ensure highest standard in focus around safety, code-compliant, functional facilities/properties service delivery.
• The role is to attend all meetings and inspections and also responsible for providing periodic updates and status projections.
• The role is responsible for the preparation, collation and submission of related engineering, facilities, and project reports as per required frequency.
• Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers’ / service providers to the site.

Major Activities and Responsibilities:

• Client Service – Project Management
• Attend project meetings; provide progressive updates to building owner, FMC and any relevant stakeholder.
• Submission of project progress & completion reports.
• Post DLP, to follow up closely and ensure defects rectifications are completed.
• Client Service – Facilities Management
• Establish a “Safety First” culture across sites, and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviours. Highlight any safety risk to the contractor and follow through on their adherence.
• Provide support to building owner and greater team as required to ensure delivery and achieve of high client service standards.
• Timely escalation to Manager in the event of any escalations which have impact on performance and other deliverables
• Serve as the liaison for all facilities services.
• Ensure all safety, environmental, and client standards are strictly adhered to within managed facilities.
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities.
• Ensure strict compliance with client policies and procedures, government regulations & JLL internal SOP pertaining to EHS, procurement, financial policies, etc.
• Key point of contact for tenant engagement, to work on communication materials, liaise and work with tenants to ensure their needs and challenges as a result of the work are addressed

Education & Qualification

• Property Executive - Diploma holder in Building or Facilities Discipline from a recognised tertiary establishment, with a minimum of 3 years relevant working experience (with M&E and/ or civil / building background is preferred) OR ITE / NTC facility management or technical discipline with minimum 5 years’ experience.
• Experiences and technical knowledge in facilities management and project management.
• Knowledge in statutory requirement
• Pleasant personality, strong customer service, interpersonal skills and problem solving ability.
• Strong technical and project management knowledge
• Good understanding of facilities operations
• Computer skills in Microsoft Office, MS project, PowerPoint, Excel
• Independent, self-motivated, flexible, responsible and willing to work under pressure

Property Executive

Work Dynamics - Integrated Facilities Management

Property Executive duties and responsibilities include planning and executing strategies for completing property management, periodic preventive maintenance, reactive maintenance and maintenance projects within KPI and in a timely manner. Supervising all property management, soft services, M&E services (include M&E minor project work), leading a team and vendor groups to manage and support the tactical delivery and be the on-site key point of contact for the key stakeholders. You will be supporting and assist managing the growth and performance of the site operations together with the SFM, Cluster Leads, peers through leadership, drive excellence, and participate in key discussions. You will also work closely with client’s line managers on property, soft services, mechanical, electrical, and technical field strategy and in driving the implementation of all features include on site. The responsibilities will include supporting the site budget, inventory management, maintenance and operations, contract services, purchasing of material, and equipment & supplies. Ability to effectively communicate via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Direct report to the assigned Cluster Lead or Manager. As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors. Ensuring workplace safety is also within your scope. You will actively participate in health and safety reviews and identify potential risks. You will also participate in emergency evacuation procedures as needed.

Responsibilities

• Manage and oversee the preventive and corrective maintenance works in association with soft and hard FM services where applicable. These shall include but not limited to cleaning, pest control, security, fire protection system, security system, lifts system, ACMV, plumbing & sanitary system, building works, etc. Monitor submission of supervisors’ daily inspection and periodic cleaning reports.
• Manage and oversee the carpark operations and its parking guidance system. Review cleaners’ and landscapers’ deployment and duties to optimal use of manpower.
• Attend to all complaints/feedback, incidents and crisis situations and submit incident report.
• Liaise and coordinate with Contractors to ensure timely maintenance works are done.
• Supervise and ensure that all types of routines and ad-hoc repair works undertaken by the term contractors are carried out according to the Contract. Coordinate with the vendors for their plan training programme for cleaners, landscapers and pest control.
• Compile service reports and send them to Client.
• Plan and implement improvement work for the buildings under his/her care.
• Inspect building common areas and tenanted spaces, reporting all defects and noncompliances to Facilities Manager (FM) or Cluster Leads.
• Attend tenancy fit-out meetings.
• Source for quotations for ad-hoc repair works, parts replacement, and other work.
• Prepare cost estimates for ad-hoc maintenance, reinstatement and improvement works and work completion form/job sheet once work is completed for billing purpose.
• Establish communication with tenants on any disruptions, feedbacks, fitting-out and maintenance works conducted on site.
• Use of Computerized Maintenance Management System (CMMS) to record defects and update the status of the feedback till closure.
• Manage PTW application by the Contractors or Tenants.
• Ensure all statutory licenses and permits are renewed timely (e.g. fire cert, petroleum & flammable materials storage licence, building signage, annual water tank cleaning, periodic structural inspection, periodic façade inspection, etc.)
• Render assistance for VIP Visits and Events.
• Assist the FM or Cluster Leads in preparing the monthly KPI presentation slides and management report.
• To undertake other work assignments which the Management may assign.

Requirements

• Diploma or Degree holder in Building or Facilities related disciplines with min. 3 years of related working experience.
• Fire Safety Manager Certification an added advantage.
• Good understanding and knowledge of facilities operations / tenant management.
• Proficient in MS Office, PowerPoint, Excel, and ability to analyse data.
• Team Player and willing to learn.
• Independent, self-motivated, flexible, responsible, and able to work under pressure.
• Pleasant personality, strong customer service, interpersonal skills, and problem-solving ability.

Soft Services, Events & EHS Lead

Work Dynamics - Integrated Facilities Management

The Soft Services and Events Lead is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience across two or more client sites.
Provide and manage a comprehensive and consistent range of services across the campus with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.
JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.

Transforming to the Workplace Team of the future

• Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
• Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications
• Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Facilities Operations

• Manage & oversee soft services and events management as part of the scope delivered
• Create a comfortable, welcoming, and hospitable experience employees and their guests
• Supervise and maintain the work schedule of the workplace support team, including security and housekeeping staff.
• Review operational SOP’s & propose / make changes as part of continuous improvement
• Able to liaise with Landlord on lease management and contractual services delivered including Cleaning Services

Human Experience

• Deliver the account’s Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus
• Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
• Ensure the account’s HX program initiatives are measurable and tangible to the workplace
• Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Client Engagement

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees, and key stakeholders
• Imbed in the FM team a culture of empowerment, engagement, and fulfilment
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a team of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
• Ensure effective communications and reporting to clients on operation matters and Workplace Experience
• Evaluate service response time and analyse occupants’ service request trends and suggestions
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
• Liaise with JLL team and client on soft service delivery
• Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Team Management

• Team player, motivational leader, work across business unit to establish a collaborative environment.
• Identify area of development for his /her staff
• Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA.
• Actively encourage an environment that drive teamwork, co-operation & performance excellence

Reporting

• Ensure the monthly performance report is generated to meet SLA standards.
• Review applicable monthly financial reports including the preparation of accruals and variance analysis

Experience

• A Bachelors in related field and work experience of four to six (4-6) years, which should be related to all aspects of workplace (FM) delivery at account level.
• Excellent time management and communication skills.
• Sales skills and ability to build productive business relationships
• Ability to manage multiple projects independently
• Comprehension of soft services to ensure services are managed, although technical qualification / background is not mandatory
• One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
• MS Office proficiency

Task Skills

• Hospitality management
• Project management
• Planning and organizing
• Customer relationship management

Personal Skills

• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
• Confident, friendly & engaging
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Alteration & Addition Coordinator (Project Coordinator)

Work Dynamics - Integrated Facilities Management

What this job involves:

Leading on-site operations

Are you a pro at giving on-site support? Working with a team, you’ll oversee the day-to-day client activities for the assigned facility. You’ll also implement facilities management procedures and performance measures—and ensure that they are always maintained. Likewise, you’ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question “How do I ensure the safety of my colleagues?” You will do this by promoting adherence to health and safety standards.

Winning our clients’ trust

As the facilities co-ordinator, you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ expectations are met each and every time. You will also be the go-to person for any facilities-related concerns.

Keeping an eye on budget and contracts

Do you have a solid background in finance management? As the person in charge, you will take care of the site’s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.

Promoting teamwork across the board

At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we’re looking for. In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Job Description

Duties & Responsibilities

• Coordinate and manage projects, ensuring successful completion within defined timelines.
• Collaborate with various stakeholders, including clients, internal teams, contractors, and vendors, to establish project scope, goals, and deliverables.
• Develop and maintain project plans, including schedules and resource allocations.
• Monitor project progress, identify potential risks and issues, and take proactive measures to address them.
• Facilitate effective communication and collaboration among project team members, ensuring everyone is well-informed and aligned.
• Conduct regular project meetings and provide updates to stakeholders, including presenting project status reports and key performance indicators.
• Manage project documentation, including proposals, change orders, and other project-related paperwork.
• Implement project management best practices and methodologies, continuously evaluating and improving project management processes.
• Ensure compliance with company policies, industry regulations, and safety standards throughout the project lifecycle.
• Foster a positive team environment that encourages creativity, innovation, and a high level of performance.
• Provide leadership and support to project team members, offering guidance, resolving conflicts, and motivating team members to achieve project objectives.
• Conduct post-project evaluations to identify areas for improvement and lessons learned to enhance future projects.

Required Knowledge, Skills and Abilities

• Strong knowledge of project management principles, methodologies, and best practices.
• Excellent organization and time management skills to effectively prioritize and manage multiple projects simultaneously.
• Proven ability to develop and maintain project plans, schedules, and budgets.
• Effective communication skills, both verbal and written, with the ability to communicate complex information to various stakeholders.
• Strong interpersonal skills and the ability to work collaboratively with cross-functional teams and stakeholders at all levels.
• Solid problem-solving and decision-making skills to identify and address issues or risks that may impact project success.
• Attention to detail and the ability to ensure accuracy and quality in project deliverables.
• Strong leadership and motivational skills to drive project team members towards shared goals.
• Proficiency in project management tools and software, such as Microsoft Project, Excel, and PowerPoint.
• Knowledge of the construction and real estate industry, including regulations, processes, and standards, is advantageous.
• Adaptability and the ability to thrive in a fast-paced and changing environment.
• Strong analytical and critical thinking skills to assess project performance and make data-driven decisions.

Sound like you? To apply, you need to be:

Competent and goal-driven

Do you have four to six years’ experience in a commercial / tenancy-based office facilities environment or other related fields? If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You’ll also need to be a goal-oriented individual who’s an ace in health and safety requirements, vendor management and facilities technical systems management

Organised and analytical

We’re looking for a self-motivated and quick-thinking facilities co-ordinator who can solve problems using quantitative methods and holistic approaches. Likewise, we’re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.

Engaging and professional

A passion for excellence is what makes a great facilities co-ordinator. We’ll need someone who can do more than the bare minimum to meet our clients’ expectations. In this role, you’ll also be working with different kinds of people, so you’ll need to be an expert in handling them professionally. Likewise, you’ll need to effectively manage, train and inspire the team to always do better. You’ll also need to take the time to listen to your people to create better work impact.

Job Requirement

• Diploma and at least 3-5 years of Facilities professional experience
• Certification in project management, such as PMP or PRINCE2, is a plus.
• Strong Facilities Technical (Mechanical and Electrical) knowledge and experience;
• Able to handle manual duties and perform regular facilities inspections;
• Pro-active, independent, able to work with minimal supervision and perform under pressure;
• Knowledge and experience in computer systems, including Microsoft Windows and Office operating systems;
• Excellent verbal and written communication skills in dealing with stakeholders from diverse backgrounds (in Chinese & English)
• Ability to work flexible hours, occasional weekends and evenings.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Hard Services Lead

Work Dynamics - Integrated Facilities Management

The Hard Services Lead is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience across two or more client sites.
Provide and manage a comprehensive and consistent range of services across the campus with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.
JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.

Transforming to the Workplace Team of the future

• Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
• Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications
• Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Facilities Operations

• Manage & oversee Hard Services as part of the scope delivered
• Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
• Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
• Review operational SOP’s & propose / make changes as part f continuous improvement
• Manage minor projects / Churn in the office
• Able to liaise with any local / government agencies as part of operations
• Able to liaise with Landlord on lease management and contractual services delivered

Team Management

• Team player, motivational leader, work across business unit to establish a collaborative environment.
• Identify area of development for his /her staff
• Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA.
• Actively encourage an environment that drive teamwork, co-operation & performance excellence
• Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
• Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

• Ensure the monthly performance report is generated to meet SLA standards.
• Review monthly financial reports including the preparation of accruals and variance analysis

Experience

• A Diploma in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.
• Excellent time management and communication skills.
• Sales skills and ability to build productive business relationships
• Ability to manage multiple projects independently
• Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
• One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
• MS Office proficiency

Task Skills

• M&E management
• Project management
• Planning and organizing
• Customer relationship management

Personal Skills

• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
• Confident, friendly & engaging
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Hard Services Coordinator

Work Dynamics - Integrated Facilities Management

What this job involves:

Leading on-site operations

Are you a pro at giving on-site support? Working with a team, you’ll oversee the day-to-day client activities for the assigned facility. You’ll also implement facilities management procedures and performance measures—and ensure that they are always maintained. Likewise, you’ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question “How do I ensure the safety of my colleagues?” You will do this by promoting adherence to health and safety standards.

Winning our clients’ trust

As the facilities co-ordinator, you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ expectations are met each and every time. You will also be the go-to person for any facilities-related concerns.

Promoting teamwork across the board

At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we’re looking for. In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Job Description

• Coordination of moves, adds, and changes (MAC).
• Ensure compliance with health and safety regulations, such as fire safety and workplace ergonomics.
• Manage the daily operations of the workplace, including managing facilities, security.
• Efficiently track and update FM asset inventories; assist in the storing, disposal, and/or retrieval of FM assets
• Responds to work orders and complaints promptly with accurate and thorough information according to the specific request. Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
• Maintain workplace policies and procedures, such as building access, visitor management, and emergency preparedness.
• Ensure that workplace facilities are maintained and cleaned to a high standard, and that workplace equipment is in good working order.
• Ensure daily work orders and feedbacks are addressed and attended to.
• Supervise and maintain the work schedule of the workplace support team, including receptionist, event co-ordinator, admin co-ordinator and housekeeping staff.

Sound like you? To apply, you need to be:

Competent and goal-driven

Do you have four to six years’ experience in a commercial / tenancy-based office facilities environment or other related fields? If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You’ll also need to be a goal-oriented individual who’s an ace in health and safety requirements, vendor management and facilities technical systems management

Organised and analytical

We’re looking for a self-motivated and quick-thinking facilities co-ordinator who can solve problems using quantitative methods and holistic approaches. Likewise, we’re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.

Engaging and professional

A passion for excellence is what makes a great facilities co-ordinator. We’ll need someone who can do more than the bare minimum to meet our clients’ expectations. In this role, you’ll also be working with different kinds of people, so you’ll need to be an expert in handling them professionally. Likewise, you’ll need to effectively manage, train and inspire the team to always do better. You’ll also need to take the time to listen to your people to create better work impact.

Job Requirement

• Diploma and at least 3-5 years of Facilities professional experience
• Strong Facilities Technical (Mechanical and Electrical) knowledge and experience;
• Able to handle manual duties and perform regular facilities inspections;
• Pro-active, independent, able to work with minimal supervision and perform under pressure;
• Knowledge and experience in computer systems, including Microsoft Windows and Office operating systems;
• Ability to work flexible hours, occasional weekends and evenings.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Key Responsibilities:

I. Operational Responsibilities:

• Handle incoming calls, redirecting them appropriately, and taking accurate messages when necessary.
• Manage and maintain an organized inventory of office and pantry supplies, placing orders when necessary.
• Uphold and enforce security protocols, including visitor registration and access control procedures.
• Generate reports and perform data entry tasks accurately and efficiently.
• Offer administrative support to the CEO's office, including drafting correspondence, arranging appointments, and managing calendars.

II. Hospitality and Guest Service Responsibilities:

• Provide exceptional executive and cordial guest service experiences.
• Respond promptly to meet and exceed guests' needs.
• Anticipate and action the needs or concerns of guests and VIPs to exceed client expectations.
• Act as the primary point of contact for employees and their guests, addressing inquiries, issues, troubleshooting, and feedback related to workplace services, aiming to positively impact their care and comfort.
• Strive to continually improve service performance and enhance the overall guest experience.
• Warmly welcome guests upon arrival and register them according to guidelines.
• Coordinate and execute special events, meetings, and conferences hosted by the CEO's office.
• Collaborate with other departments to ensure smooth operations and seamless guest experiences.
• Stay updated with current industry trends and developments related to guest services and reception activities.

III. Qualifications and Additional Requirements:

• Able to multi-task and work under pressure in a fast-paced environment.
• Preferably possess 5-8 years of experience in the hotel or airline industry, focusing on C-suite guest services.
• Able to work independently while adhering to established standards and procedures.
• Always maintain a professional and polished appearance, following the dress code policy.
• Possess exceptional communication and interpersonal skills.
• Exhibit strong organizational and time management skills.
• Proficiency in MS Office suite and other related software.
• Handle confidential information with utmost discretion.
• Friendly and positive attitude towards guests and team members.
• Familiarity with property safety, first aid, fire, and emergency procedures.
• Participate in training and workshops to enhance relevant skills and knowledge.

Senior Facilities Manager

Role Purpose

An exciting opportunity has arisen for a Senior Facilities Manager who will manage all high performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local requirements. The Senior FM will oversee the teams in APAC supporting all on account. This role is client facing and candidate must be able to exhibit exceptional customer and stakeholder service and communication.

What this job involves

The key focus for this role will be to support the team in APAC to ensure clear management and ownership in driving the internal operations of stakeholders and its clients. Ensuring services to the highest possible standards are delivered within adequate timeframes as well as representing the client and JLL values in appearance, presentation and manners throughout the APAC portfolio.

In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.

You will be instrumental in ensuring the APAC workplace delivers a great experience for visitors and staff whilst also overseeing some remote sites. Your ownership of these multiple sites and people management to ensure you have happy customers in your whole community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

• Promoting high level of satisfaction among client users by promptly responding to their service requirements.
  
• Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery
• Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
  
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
• Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service
• Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers
• Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Health & Safety Manager
  
• Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion
• Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO’s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicable

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

• Bachelor's degree or equivalent facilities or property management experience.
  
• Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery.
• Ability to react quickly and decisively when faced with a problem or issue
• Able to work off their own initiative and with minimal direction
• Strong team player with a commitment to support their colleagues
• Able to demonstrate superior people management skills
• Ability to work under pressure and to tight deadlines
• Knowledge of building systems, HVAC, electrical, mechanical, and plumbing services.
  
• Superior client relationship management skills.
• Strong leadership, supervisory and people management skills across multiple service lines.
• Ability to work without supervision and drive positive outcomes.
• Experience in a customer facing environment within technical FM services.
• Experience with event management and planning.
• Must be able to demonstrate flexibility in relation to type of works carried out and availability.
• Excellent written and oral communication skills, including presentation and negotiation skills.
  
• Ability to display initiative, confidence, and professionalism at all times
• Must be prepared to travel in order to support region wide delivery
• Ability to plan and manage financials within budget and time constraints as well as identify cost savings and avoidance opportunities.
• Experience with contract management, vendor management and small capital projects.
• Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS).
  
• Able to demonstrate knowledge of local health and occupational safety requirements
• Experienced in dealing with critical facilities and vendor management for specialized services
• Strong written and verbal English as a second language
  

You also need to be:

• Self-motivated; confident & energetic
  
• Flexible – able to adapt to rapidly changing situations
• Goal-oriented – able to focus on meeting all performance targets
• A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language)
  

Critical Competencies for Success

• Firm First mind-set
• Able to cooperate and work well with others to meet targets
  
• Support the team effectively as and when needed
• Proven ability to commit to flawless execution while complying with firm’s procedures and standards
• Client Focus & Relationship Management
• Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
• Able to interact with the general client staff & vendors with ease
• Ability to manage conflict and conflicting priorities
• Demonstrates ability to work with vendors to deliver efficient services
• Demonstrates proactive & professional approach to customer service
• Project Management & Organizational Skills
• Proven ability to manage multiple and complex operational matters on a daily basis
• Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
  

Facilities Manager

Work Dynamcis - Integrated Facilities Management

Location: Biopolis

What this job involves:

Putting operations in your hands

Your main focus will be to ensure the office services operations are running seamlessly and optimally by implementing our JLL client-focused processes. The Quality Assurance support for hard and soft services operations as well as systems validation, projects, users management all fall into your realm.

Being dedicated to great results

You should be mobile and capable of working anywhere because you will support the Cluster Lead in providing high operational standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the site team in directions that help make the facility perform at its best and enhance user experience. You will also support the site leadership in financial management and manage Quality Assurance for the R&D site.

A typical day for you also involves contact with the site team and the clients’ users to plan and execute strategies for operational excellence.

Sound like you? To apply you need to have:

Core facilities management skills

If you’re a graduate in any discipline, you will most likely to qualify for this role. You should also have at least 5 years of experience in facilities management.

Outstanding team prowess

Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role.

Finance Manager

What this job involves:

Business Partnering and Finance Management

• Support Regional Account Director, onsite FM leads & functional teams in the handling of business, operational, financial decision making, risk mitigation and other financial advice;
• Ensure timely production of annual budgets / quarterly forecasts for the portfolio;
• Manage daily expenditure for both Opex and Capex;
• Complete month end closing and reporting with high quality;
• Deliver trainings to onsite FM team to ensure finance process well implemented with no risk;
• Monitoring and review of financial KPIs;
• Process implementation and improvements;
• Ensure the Finance team assists with on-going cost saving projects, including identification, monitoring and analysis.
• Support Account Director to deliver finance management from both JLL and client perspective as the regional level.

Reporting/Forecasting/Planning

• Monthly, quarterly & ad-hoc reporting and variance analyses for client and corporate requirements;
• Annual budget & quarterly forecasts for both client and corporate;

Data Management, Policies & Procedures & Audit

• Ensure data accuracy and integrity of the systems across the region and audit data from time to time;
• Ensure that appropriate processes and systems control are planned, implemented and maintained to guarantee the integrity of all transactions;
• Ensure that all financial accounting and reporting is audit worthy/ready and in keeping with recognised quality management processes;
• Ensure the finance staff are well-trained on the financial systems & are effectively able to extract data readily.

People Management

• Provide effective strategic leadership and direction to the JLL on-site Finance team.
• Hiring, coaching & mentoring.

Duties and Responsibilities:

• Involvement in the execution of both buy and sell side transactional business in the Singapore Capital markets business;
  
• Conduct financial modelling such as discounted cash flow analysis and feasibility studies, etc;
  
• Assist in preparation of proposals, marketing materials / information package on sell side transactions
  
• Assist with due diligence of relevant documents (review of legal documents, title, management contracts, etc.); Research and analyse real estate market fundamentals;
  
• Assist with pitch / marketing documents and any other duties that management may reasonably require.
  
• Involvement in advising, organising and managing collective sale exercises of condominiums, commercial, industrial and mixed-use strata-titled developments.
  
• Assist in handling and convincing collective sale owners to part-take in their estates’ collective sale exercises.
  
• Assist in the marketing and execution of land and collective sale development sites.
  

Requirements:

• Undergraduate degree in relevant discipline such as business, finance and/or real estate;
  
• Must qualify/possess CEA registration as a Salesperson.
  
• Relevant 2-3 years’ experience in real estate for Senior Analyst position;
  
• Proven academic track record with strong performance in analytical and financial courses;
  
• Excellent report writing skills and attention to detail is essential;
  
• Excellent presentation, communication and interpersonal skills;
  
• Proficiency in English and a second language
  
• Proficiency in Microsoft Office (Word, Excel and PowerPoint) ;
  

What this job involves:

Leading on-site operations

Are you a pro at giving on-site support? Working with a team, you’ll oversee the day-to-day client activities for the assigned facility. You’ll also implement facilities management procedures and performance measures—and ensure that they are always maintained. Likewise, you’ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question “How do I ensure the safety of my colleagues?” You will do this by promoting adherence to health and safety standards.

Winning our clients’ trust

As the assistant facilities manager, you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ expectations are met each and every time. You will also be the go-to person for any facilities-related concerns.

Keeping an eye on budget and contracts

Do you have a solid background in finance management? As the person in charge, you will take care of the site’s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.

Promoting teamwork across the board

At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we’re looking for. In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Position Goals:

• To achieve high level of client satisfaction
• Establishing and managing the service delivery team
• Delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting
• The role also ensures efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client's regional outsourcing objectives of cost savings, consistency and risk management

Duties & Responsibilities:

Leadership

• Establishes the vision and strategy of the account plans and ensuring the client receives exceptional delivery
• Understand the client's key business drivers, focus the team to ensure those priorities are aligned with our deliverables
• Ensures the account team is high performing
• Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition

Client/Stakeholder Management

• Serves as regional single point of contact for JLL's service delivery and escalation point
• Accountable for the service delivery to meet contractual obligations of JLL
• Manage relationships with key stakeholders in the Client's organization
• Develop and implement business plan which meets the Client's outsourcing and JLL's objectives for the account

Financial Management

• Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.
• Meet the agreed growth targets for the account.
• Look for opportunities to cross-sell services.
• Responsible for collection of fees from client and tracking of outstanding payments.

Contract Management

• Ensure adherence to the contract
• Responsible for the achievement of key performance indicators, service levels and other measures as contracted
• Implement and manage the change control process
• Manage the governance process for the account

Operations

• Responsible for direct management of all resources involved in the delivery of services. e.g. recruitment, performance assessment etc.
• Actively manage the professional development of all direct reports
• Prepare and implement a Succession Plan for the account
• Responsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
• Develop and implement standard operating procedures and processes for the account
• Develop, implement and manage all regional initiatives and programs for the account
• Drive client specific initiatives such as savings targets, benchmarking and best practices
• Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
• Prepare monthly and any instructed reporting to the satisfaction of the Client

Employee Specifications:

• Minimum 10 years' experience in Facilities Account Management
• Tertiary qualifications in Facilities Management / Property or Building Management
• Has handled complex account structures, either running multiple teams, across multiple locations and countries
• Has experience in handling client and/or Firm sensitivities' knowing when to escalate with urgency, or how to de-escalate certain risks
• Has demonstrated experience in balancing the interests of the client with those of the Firm
• Has experience in translating client needs into existing or new business growth
• Has handled a P&L

Personal Characteristics:

• Demonstrated superior client relationship skills - able to interact and interact face to face with external clients
• Demonstrated superior people management skills - ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
• Flexible - able to adapt and effectively deal with rapidly changing, stressful situations
• Proven ability to initiate and follow through with improvement initiatives
• Able to work independently and be a team player

Sound like you? To apply, you need to be:

Competent and goal-driven

Do you have four to six years’ experience in a commercial / tenancy-based office facilities environment or other related fields? If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You’ll also need to be a goal-oriented individual who’s an ace in health and safety requirements, vendor management and facilities technical systems management.

Organised and analytical

We’re looking for a self-motivated and quick-thinking assistant facilities manager who can solve problems using quantitative methods and holistic approaches. Likewise, we’re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.

Engaging and professional

A passion for excellence is what makes a great assistant facilities manager. We’ll need someone who can do more than the bare minimum to meet our clients’ expectations. In this role, you’ll also be working with different kinds of people, so you’ll need to be an expert in handling them professionally. Likewise, you’ll need to effectively manage, train and inspire the team to always do better. You’ll also need to take the time to listen to your people to create better work impact.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Receptionist

Work Dynamics - Integrated Facilities Management

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze?

In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Being at the heart of the business

Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing conference rooms, events, flower arrangement coordination, and others.

Sound like you? To apply you need to be:

A highly skilled professional

You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Receptionist

Work Dynamics - Integrated Facilities Management

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze?

In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Being at the heart of the business

Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing conference rooms, events, flower arrangement coordination, and others.

Sound like you? To apply you need to be:

A highly skilled professional

You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Front Office Lead

Work Dynamics - Integrated Facilities Management

Site Operations

• Create a comfortable, welcoming and hospitable experience for employees and their guest.
• Boost agility in the workplace by managing up-to-date visitor information.
• Handle internal & external calls and correspondence.
• Anticipate client needs through observation to create memorable experiences.
• Manage stationery requisition and related inventory management.
• Adhoc responsibilities assigned by Workplace Manager.

Customer Services

• Foster a sense of community and create happiness at work for our team, our client and their guest.
• Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.

Visitor Management

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.

Concierge Services

• Deliver concierge service with local expertise and insider knowledge.
• Manage transportations request from visitors and employees.

Conference Meeting Room Booking

• Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms.
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

Mail Delivery Services

• Organise receipt and deliveries of all mails and courier services.
• Manage mail distribution records and mail logs.

Experience

• 2-years’ experience in Hospitality and/or Tourism sector or related professional area
• Prior experience to manage meeting room services is an advantage
• Diploma from an accredited institute

Task Skills

• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English

Personal Skills

• Ability to meet tight schedules and deliver high quality of work
• High level of communication and interpersonal skills