Total 62 Customer Service job vacancies in Cyberjaya, MCMC Centre of Excellence (CoE)

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Job description

• Receiving visitors and guests by greeting, welcoming, directing them appropriately.
• Answering and transferring calls to respective department/staff if necessary.
• Perform administrative and clerical tasks such as document preparation, handling incoming and outgoing correspondence.
• Maintaining office/pantry’s supplies/inventory and restock in advance.
• Liaise with suppliers/vendors and building management for any related issues.
• Maintaining office cleanliness, tidiness and safety precautions are in order.
• Manage schedule and tidiness of meeting room.
• Handling corporate meals such as contact suppliers, ordering, receiving and etc.
• Ad-hoc task assigned by superior.

Requirement:

• At least with diploma certification.
• Fresh graduates are welcome.
• Proficiency in MS Office (Excel, Word, and PowerPoint, in particular).
• Observant and alert to detail.
• Proficiency in English, Mandarin, and Bahasa Melayu with listening, speaking, reading, and writing.
• Preferred applicant who can communicate in Mandarin.

Job Info

• Operations hours are from Monday to Friday, 8.00am to 5.00pm.
• Free daily breakfast and luncheon.
• We offer attractive benefit perks to the successful candidates.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Dental Insurance
• Health Screening
• Vision Benefit
• Corporate Meals
• Corporate Events
• Open culture
• Personal development opportunities

About Oligo Business Services:

Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave management, employee claims, and time and attendance.

Job Summary:

We are seeking a Custom Support Agent to join our team and assist customers with their HR-related inquiries and Unit4 Prosoft HRMS software support. This role is crucial in helping our clients manage their HR processes efficiently by providing knowledgeable and timely support.

Key Responsibilities:

• Respond to customer queries via email, ticketing management system, and over the phone.
• Provide expert advice and troubleshooting on Unit4 Prosoft HRMS software.
• Assist customers with HR-related queries, including payroll (Singapore and Malaysia), leave
• management, employee claims, and time and attendance.
• Diagnose and resolve technical issues by identifying the root cause and providing solutions.
• Ensure customer queries are resolved within established response and resolution times.
• Collaborate with other teams to escalate complex issues when necessary.
• Maintain detailed documentation of customer interactions and solutions provided.

Qualifications and Experience: Must Have:

• Strong understanding of HR policies and principles, especially related to payroll (Singapore and Malaysia), leave management, employee claims, and time and attendance.
• Excellent problem-solving skills and the ability to think logically and provide structured solutions.
• Proficiency in English with excellent written and verbal communication skills.
• Comfortable handling customer inquiries through email, ticketing systems, and over the phone.

Added Bonus:

• Experience with Unit4 Prosoft HRMS.
• Prior experience in a customer support role.
• Familiarity with HR software systems and technical support processes.

Personal Attributes:

• Organized and able to manage time effectively.
• Able to prioritize tasks and handle multiple customer queries simultaneously.
• Patient, with good customer service etiquette.
• Strong attention to detail and the ability to follow processes accurately.

Reporting Structure:

• This position reports directly to Oligo senior management.

Benefits:

• Competitive salary with annual increment.
• Increasing annual leave based on years of service.
• Comprehensive medical benefits.
• Collaborative work environment.
• Training and development opportunities.

Join Our Team:

• If you are a motivated individual looking to contribute to a growing company, Oligo Business Services offers an engaging and supportive work environment where your contributions are valued and rewarded. With our headquarters in Singapore and offices around the region you will be joining a progressive company looking to continue expanding in the near term.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位描述

• 透過提供產品資訊和回答問題來幫助客戶。
• 使用 POS 系統準確處理現金、信用卡和支票交易。
• 記錄所有收到的現金和支票，開立收據，記錄所有交易，以便在會計部門進行最終對帳。
• 保持收銀台乾淨整潔。
• 執行管理層不時要求的任何其他工作分配/職責。
• 支援營運團隊和管理人員在高峰時段執行文書任務。

要求

• 候選人必須至少擁有 SPM/STPM/工商管理、會計或同等學歷文憑。
• 熟悉收銀機、POS等電子設備。
• 強大的溝通和人際交往能力，能夠有效地幫助客戶。
• 出色的解決問題的能力和對細節的敏銳關注。
• 能夠及時交付、一絲不苟、多工處理。

我們提供：

• 每週 5 天
• 年度旅行
• 增量和獎金
• 傑出的職涯發展機會
• 團體 PA 及住院計劃

Job Responsibilities :

• Plan and conduct IT audits in accordance with the approved annual audit plan.
• Assist to develop audit program and prepare audit work documentation as guided by the Internal Audit’s documentation standard to support audit conclusion and results.
• Prepare and discuss audit findings with relevant departments and develop practical, value added recommendations to address the root cause of the issues identified.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Requirements :

• Degree or relevant professional qualification in Information Technology, Computer Science or Information System Auditing / Security.
• A minimum of 4 years of IT audit / IT security experience.
• Good organisational and analytical skills, and possess strong sense of ownership to complete assigned tasks, audits within the stipulated timeframe.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Proud member of the Disability Confident employer scheme

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Service Care Solutions are looking for a SEN Service Manager to work within the London Borough of Tower Hamlets of a 5-month contract.

Location: Tower Hamlets (Hybrid)

Pay: £308.50per day

Job role/responsibilities:
To manage and lead the SEN Service in the processing of the statutory assessment procedures for children and young people with education, health and care needs under the terms of the Children and Families Act 2014 and the SEN Code of Practice 2014.

• Allocate tasks to SEND Team members based on Council and Team priorities.
• Ensure systems consider their impact on children, families, and educational settings.
• Maintain accurate, data-informed use of the management information system to support monitoring and improvement.
• Work with the Head of SEND to ensure timely submission of all statutory returns.
• Develop a parent/young person-centered approach to casework, prioritizing coproduction to enhance their experience with assessments and educational planning.
• Monitor and report stakeholder views and experiences to the Head of SEND.
• Enhance placement review and collaborate with school leaders to support inclusive, local learning opportunities for all children.
• Serve as lead senior SEND Officer for designated planned processes with SEND Team managers.
• Make decisions under Part 2 of the SEND regulations (2014) with the Head of SEND's agreement.
• Stay updated on DFE guidance and discuss school/setting briefings with the Head of SEND when needed.

Knowledge/Experience required:

• An extensive knowledge of the Children and Families Act 2014 and the associated SEND Code of Practice'.
• An up-to-date understanding of proposed changes in developments in special needs.
• High level of verbal and written communication skills.
• IT Skills.
• Knowledge of the impact of placement decisions on High Needs Funding.
• A successful track record as a senior manager in a service for children and young people with special educational needs and disabilities.
• The ability to use management information to judge service performance and to devise and implement service improvement strategies.
• Experience of designing and implementing innovative change which will deliver legislative requirements and improve services.
• Experience of managing a range of administrative functions and systems in a multidisciplinary environment.
• Work with members of the public in a customer service role.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Customer Support Assistant

London

Working 5 days out of 7; working weekends and bank holidays on a rotating basis.

37.5 hours a week

Flexible shift system - 7:30 am - 4:00 pm or 12:00 pm - 8:30 pm

£26,200K

ASAP start

Are you a friendly person who loves talking to and meeting people? I have an exciting opportunity for a professional personable, and, organised Customer Support Assistant to join the Property Team, of a luxury student accommodation provider. The company is ambitious, thriving and has an innovative and inclusive spirit.

If you are a great listener, sensible, calm under pressure, caring, and have a positive attitude, then read on…

The role's key purpose is to support the residents as you will be the first point of contact. You will go above and beyond to deliver excellent resident service.

What you'll be doing:

• Providing a practical and timely solution to residents' problems, which may include communicating maintenance issues with your colleagues.
• Helping out with parcels and post queries.
• Loaning out items - e.g. hoovers, fans, ironing boards etc.
• Helping to run our social events - together with their university partners
• Assisting contractors, visitors and their university partners with their requirements.
• Carrying out checks and building walks - logging all your observations on an iPad.
• Inspecting the communal areas, the lifts and the corridors, and residents' kitchens (before their check-out).
• Carrying out a room inspection or showing a potential resident one of our suites or studios.
• Supporting onboarding of new colleagues into the team; answering questions and sharing your knowledge.
• To join in and speak up, making a constructive contribution at the monthly team meetings.
• Learn about the different processes and how they keep their residents and colleagues safe.
• Respectful of people's privacy and personal information - you will be trained on all aspects of GDPR.
• Dealing with issues or incidents and calling the emergency services when needed.
• Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.
• Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.
• To write up a great handover for your Night Team colleagues so they know all that has happened during your shift and anything that they need to follow up on.
• Understanding the importance of Health & Safety and Fire Safety in all that you do and report anything that is not safe.
• Due to the nature of our business and this specific role, there are other ad-hoc tasks that occur throughout the annual lifecycle - this list is not exhaustive.

Who you are:

• You'll enjoy providing a warm welcome to visitors, parents/ carers, residents, couriers and contractors their properties.
• Engaging and want to help the residents have the best experience ever.
• Good common sense and are eager to help and find solutions.
• Take pride in your appearance and how you communicate with others.
• Organised and work through a list of set tasks within a certain time frame.
• Can you speak other languages? An amazing bonus as 80% of their residents are international.
• Excellent timekeeping
• Flexible in your approach to work tasks. This will help support other property teams.
• Good level of computer literacy.

Apply today if you can work 5 days out of 7; working weekends and bank holidays on a rotating basis. Apply today if you can work on a flexible shift system.

Flexible shift system - 7:30 am - 16:00 pm or 12:00 am - 20:30 pm

£26,200K

ASAP start

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Multi-Site Customer Experience Manager

Moorgate & Shoreditch Fitness & Wellbeing Club | Perm | Full Time

Up to £42,000 per annum depending on experience

40 Hours

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Multi-Site Customer Experience Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Customer Experience Manager, you will:

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.

• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.

• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.

• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.

• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.

• Deputise for the General Manager.

• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Serve incredible food, enjoy incredible perks!

Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in Cork City. Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you!

What you'll do:

• Provide excellent customer service to our corporate colleagues, clients and customers
• Assist in daily food preparation tasks, serving up our mouth watering menus
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Be a team player, collaborating with kitchen staff to ensure smooth operations
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support
• Access to a 24hr virtual GP Service
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, or support with both work related issues and personal situations
• The Sodexo Discounts Scheme, offering great deals with over 1900 well known retailers ranging from utilities, groceries, entertainment, fashion, travel and more! (also open to friends and family)
• Save for your future through our Pension Plan
• A life assurance benefit for colleagues who pass away whilst employed by Sodexo
• Easily accessible learning and development routes, offering opportunities to grow and succeed throughout your career with Sodexo
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit

Ready to be part of something greater? Apply today!

Friendly customers. Vibrant communities. Exciting careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Food Service Assistant

• Monday to Thursday 7am to 3.30pm, Friday 7am to 2.30pm
• 39 hours per week
• €12.70 per hour + Sodexo benefits

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

We are a leading firm in risk, compliance, investigations, and monitoring, driven by industry leaders and interdisciplinary teams. Our mission is to safeguard our clients' operations, reputations, and economic security through cutting-edge technology and unmatched multidisciplinary experience. We help clients navigate complex financial regulatory landscapes and manage risks effectively.

Role Overview:
We are looking for a dynamic and motivated Helpdesk Engineer to join our IT team in London. This role is perfect for someone who is team-oriented and thrives in a fast-paced setting.

Responsibilities:

• Onboard and off-board employees and contractors according to specific procedures.
• Set up computers, monitors, and thin terminals.
• Provide desk-side support to resolve user issues and requests.
• Support workstations, laptops, and mobile devices.
• Assist with commonly used applications such as Microsoft Office, Remote Desktop, and VPN.
• Manage users, security groups, and computers through Active Directory.
• Prepare, maintain, and update procedures for logging, reporting, and monitoring desktop operations.
• Maintain inventory of IT-related equipment.
• Participate in ad-hoc projects.

Requirements:

• Bachelor's degree in Information Technology or Computer Science (or an additional year of relevant experience).
• At least one year of IT and desktop support experience.
• Proficiency with Office 365.
• Experience supporting Windows, iOS, and Android devices.
• Strong customer service skills, preferably in a high-volume support environment.
• Solid understanding of Help Desk operations and processes.
• Preferred certifications: A+, Network+, MCP, MCSA, CCNA.
• Knowledge of DHCP, TCP/IP, and DNS.
• Experience with Active Directory management.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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