Total 1,942 Information Technology job vacancies in Serangoon North Ave 5, Singapore

Role: Resident Technical Officer (RTO) at C2D Solutions Pte Ltd

C2D Solutions Pte Ltd is seeking an experienced full-time RTO to oversee the technical aspects of construction projects.

Key Responsibilities:

• Assist the Resident Engineer in supervising construction works to ensure compliance with regulations and client standards.
• Collaborate with project teams to resolve site issues and ensure timely completion.
• Implement site quality and safety assurance systems.
• Supervise structural and geotechnical works, monitoring for non-conformities.
• Maintain site documentation and records of project progress.
• Conduct regular site checks for health and safety compliance.
• Inspect architectural finishing materials delivered to the site.

Qualifications:

• Recognized qualifications in Civil/Structural Engineering for RTO registration with IES.
• Accredited with IES/ACES and possess a valid RTO Practicing Certificate.
• Minimum 5 years of relevant experience in multi-storey building projects.
• Strong knowledge of local regulations and codes.
• Proficient in Microsoft Office and Excel.

This role is essential for ensuring high standards in construction project execution.

Company Overview: We are a premier confectionery retailer and distributor in Singapore, specializing in travel retail and maintaining a robust presence both online and offline. Our commitment is to provide delightful confectionery experiences that resonate with consumers globally.

Position Overview: We are looking for a creative and strategic Marketing Manager to lead our marketing initiatives. This role will involve developing and executing innovative marketing strategies that drive brand awareness, customer engagement, and sales growth across both travel retail and e-commerce channels.

Key Responsibilities:

• Strategic Marketing Planning: Develop and implement comprehensive marketing strategies that align with company goals and target market needs, focusing on both online and offline platforms.
• Brand Development: Enhance brand positioning and identity through compelling storytelling and creative campaigns that resonate with our target audience.
• Digital Marketing Management: Oversee digital marketing efforts, including social media, email marketing, SEO, and online advertising, to drive traffic and engagement.
• Market Research & Analysis: Conduct market research to identify trends, consumer preferences, and competitive insights to inform marketing strategies and product development.
• Campaign Management: Plan and execute multi-channel marketing campaigns, monitoring performance and optimizing based on data-driven insights.
• Collaboration: Work closely with cross-functional teams, including sales, product development, and customer service, to ensure cohesive marketing efforts and effective product launches.
• Partnership Development: Build relationships with travel retail partners and online platforms to explore promotional opportunities and collaborations.
• Budget Management: Develop and manage the marketing budget, ensuring effective allocation of resources to achieve maximum ROI.
• Reporting: Prepare regular reports on marketing performance and key metrics to present to senior management, making recommendations for improvement.
• Team Leadership: Lead, mentor, and inspire a team of 4 to 5 marketing professionals, promoting a culture of creativity and accountability.

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field; Master’s degree is a plus.
• Minimum 8 years of marketing experience, preferably in the FMCG or confectionery sectors.
• Proven experience in both digital and traditional marketing channels.
• Strong analytical skills with a data-driven mindset.
• Excellent communication and interpersonal skills.
• Creative thinker with a passion for confectionery and brand storytelling.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

Role Overview

To assist in technical investigations in case of fault calls and regularly review the preventive and corrective maintenance activities for property in the aviation sector. He / She should be a competent problem solver on the ground, possessing strong technical knowledge in building and M&E maintenance and ability to liaise with service providers to ensure maintenance or repair works are carried out timely.

Role Responsibilities

To review preventive and corrective maintenance works to ensure adherence to quality and safety standards and regulations

To lead technical investigations in response to fault calls

To review documentation on procedure and schedules of maintenance works

To track inventory levels of spare parts, consumables and non-consumable items

To prepare technical reports and / or monthly reports where required

To conduct risk assessments in accordance to regulatory and organisational Workplace Safety and Health(WSH) policies and practices

Responsible for initiating and tracking all purchase requisitions and closing of work orders, including thepreparation of costing for all proposed works to his supervisors for approval and liaison with client reps.

Liaising with term and adhoc contractors for all appointed works and coordinating with relevantstakeholders for approval and work executions, including reporting work progress and completion.

Reporting to the Engineer and appointed reporting supervisor for any adhoc work matters.

Job Description

• Good co-ordination skills and good technical knowledge of M&E systems/ equipment, including security systems
• To carry out regular site supervision and inspection of the works/materials including any off-site production as instructed by the consultant team so as to ensure that mechanical and electrical works, including security systems, are constructed to required quality, accuracy and workmanship
• To monitor work in progress in accordance to Approved Master Schedules with breakdown to Monthly, Weekly and Daily programmes
• To assist the RE on daily, weekly and monthly reports of site progress as per contractor’s approved program, activities, issues and resolutions
• To check and verify reports, variations and progress claims submitted by contractors, including as built quantity for the variations
• To undertake any other duties related to the project as and when instructed by the SO and RE.

Qualifications

• Minimum Diploma in Mechanical / Electrical Engineering from a recognized institution
• Registered with IES/ ACES as a Resident Technical
• Minimum 5 years of M&E work experience with strong knowledge of local construction practices air-conditioning, electrical, fire protection, security systems, BMS, plumbing, sanitary and gas services
• Working location will be at Sentosa

What you will do:

The Manager of Technical Support & Training is responsible for providing leadership to and overseeing the company’s Technical Services department. The Manager is responsible for the development, management, and implementation of the strategic plan to provide world-class technical service to our customer base which aligns with the APAC FSP Business strategy, and ensures high customer satisfaction, retention and a pathway to growth.

• Manage and mentor direct reports with a goal of ensuring that all employees in the department maximize their performance individually and collectively to meet or exceed department, function and company goals.
• Develop and deliver relevant training services content that meets market requirements/opportunities for live training sessions, e-learning and webinars.
• Responsible for the availability and condition of the training materials and samples for the relevant training sessions across the training locations.
• Provide Technical Support to Sales, IS, BD and Customers for the full product range of Special Hazards, Water & Mechanical & Foam products.
• Lead large multidisciplinary projects and coordinate team activities to support sales.
• Provide advice and support projects by applying JCI solutions according international codes & standards (such as EN, NFPA, FM).
• Write Technical letters on customer requests for specific issues and solutions.
• Use existing and develop new procedures and KPI to better measure relevant customer satisfaction Develop and enhance services assets and refine methods of delivery to meet customers’ evolving needs.
• Developing solutions/tools to meet technical requirements of customers and sales teams.
• Work close with regional technical sales support and align on used tools and processes.
• Must have solid commercial partnership:
• Pro-Active Involvement in Project reviews and solutions – Align with IS, Sales, BD & Customer.
• Pro-Active Involvement in Post Mortems of projects lost – understand the why lost and fix to avoid replication.
• Clear stakeholder involvement in QA related issues – Led by QA but active participant.
• Clear engagement on NPI’s or Product Gaps – collaborative discussions & participation.

How you will do it:

• Demonstrated strong, effective leadership skills to staff as well as to the overall department over a period of years
• Problem-solver, self-starter and data and analytics driven by nature
• Effective delegation skills and techniques
• Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
• General knowledge of the Fire Protection Engineering principals and awareness of current industry trends
• Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports
• Superior written and spoken English communication skills and excellent listening skills are a must
• Proven ability to establish priorities develops measurable objectives, work independently, and lead the team to successfully meet or exceed objectives.
• Detail-oriented, particularly with respect to managing customer satisfaction
• Ability to identify need for and develop, processes and supporting materials
• Well-versed in MS Office Suite, including Word, Excel, and Outlook
• Proficient in the use of SprinkCad and/or AutoCAD
• Salesforce.com & SAP experience is highly desirable

What we look for:

• 5 to 10 years’ experience successfully leading a customer support organization for a product manufacturing company, experience and knowledge of the Fire Protection Industry, specifically a plus.
• Demonstrated ability to lead efforts to meet or exceed company and organizational goals through his/her own individual efforts and through effectively managing, motivating, and developing staff.
• Strong customer facing and customer management skills
• Demonstrated ability of being a subject matter expert for technical support methods and processes, possessing in-depth knowledge of technical support principles and practices that drive outstanding customer satisfaction and retention, and being a well-rounded business person on the basis of technical competence, intelligence, results, interpersonal skills, and general business acumen.
• Experience with support strategy for multiple delivery modalities, including but not limited to email, social media, customer portals, etc.
• BS Degree in technical curriculum required.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Purpose:

Provide sales admin support for new and existing customers by advising on suitable products or alternative solutions to meet customers’ needs; coordinate and process sales orders to ensure customer satisfaction. Provide administrative support to the business development team for any new potential customers.

Responsibilities:

• Handle customers’ inquiries and sales order
• Identify suitable products or provide alternative solutions to meet customers’ needs
• Prepare sales quotations and arrange delivery
• Customer relationships management (CRM)
• Assist in the analysis of customer profiles to enhance the performance of sales channels Assist in collating feedback to improve sales target development
• Collect background data and descriptions of customer profiles from various sources
• Source, check, and negotiate prices with suppliers for product purchases
• Assist the Purchasing department in processing purchasing order
• Assist the Business Development team in coordinating leads on potential new customers
• Any other job duties as assigned by Management

Requirements

· Good communication skills

· Able to work working independently and in a fast-paced environment

· Proficient in Microsoft Office (Word, Excel, PowerPoint)

· Team player who possesses initiative and can multitask

· Meticulous and have good time management

· Possess a high level of integrity and discretion in handling confidential information

Location: On-site Client Office (Singapore)

This position requires you to be on-site, Monday - Friday

Salary: Up to 62000 SGD base + 10% performance bonus DOE & Geographic Location

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

Applied Value Technologies is looking for a People Experiences - Sr Technical Support Specialist to join our Fulfillment team. In this role, you'll play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution. As part of our Application Support organization, you'll need a versatile skill set to manage a broad range of applications within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment. Our clients, Fortune 100 technology companies, prioritize scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. 

About You:

• Familiar with end-to-end Customer/IT support processes 
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users  

Responsibilities: 

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Preferred Qualifications: 

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are seeking Software Quality Assurance Engineer that strategises and delivers Whole-of-Government (WOG) secured infrastructure and services. Together with the team, you will be taking on exciting and challenging roles of delivering high quality and secure enterprise software solutions. This role we are hiring as a 3-year rolling employment contract.

A brief summary of your job responsibility:

• Create comprehensive, clear and well-structured test suites with test plans, test scenarios and test cases covering functional, performance and end-to-end testing.
• Develop, execute, and automate tests to ensure software quality in an Agile and Scrum software development environment.
• Define, track and report on testing and defect metrics.
• Identify software quality issues, investigate into defect root causes, and coordinate with team to resolve defects.
• Identify limitations of quality assurance process and innovate transformational solutions to improve the effectiveness and efficiency of software testing.
• Conduct research on modern software testing tools & methodologies and develop test automation framework.
• Drive continuous improvement in testing practices and tools.
• Leverage on DevSecOps to facilitate secure software testing and address bugs early in continuous development and testing cycle.

To succeed in this role, you will ideally have:

• Minimum 4 years of relevant experience in software/product testing is required.
• Detail-oriented with strong analytical and problem-solving skills.
• Motivated, self-directed, with good interpersonal skills and a collaborative team player.
• Proven work experience and knowledge of software quality assurance methodologies, functional/performance/security testing, testing tools, and processes, frontend and/or desktop testing.
• Knowledgeable of Agile software development methodology and secure software development lifecycle..
• Experience with programming languages such as C/C++, C# .NET programming, JavaScript, and Python scripting, would be an advantage.
• Experience with frontend/desktop automation software such as Selenium, SmartBear, would be an advantage.
• Experience with end to end testing of desktop products such as MS Office, VPN software would be an advantage.
• Professional certifications such as Certified Software Testing Professional (CSTP), Certified Software Quality Analyst (CSQA), would be an advantage.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience.

Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.
• Contract Staff enjoys the same benefits as Permanent Employees.

Role Profile

The purpose of the role is to verify and consolidate parking infringements from CCTV footage for customers.

Key Responsibilities:

• Scan, note down and verify any parking infringements from the CCTV monitors
• Validate all incoming traffic infringements and submit to BOS Team Lead.
• Attend to enquiries regarding verification of traffic infringements and other related services
• Report faulty cameras or breakdowns
• Coordinate with Technical Support team on camera repairs and adjustments
• Resolve all in scope enquiries and take appropriate escalation actions when required
• Other duties as assigned

Competence (Knowledge, Skills and Abilities):

• Knowledge of illegal parking violation rules
• Basic computer skills

Requirements:

• Able to converse well with customers on enquiries
• To be colour-blind free

Education & Experience:

· Minimum ‘O’ Level or equivalent

· Preferably with experience working with CCTV systems

Role Profile

This technical solution focused role is accountable to setup applications and database and ensure their optimal performance to support various GovTech projects.

Key Responsibilities:

• Setup the application and database
• Perform analysis and review software application functionality and design and suggest improvement to enhance the design to cater for new services
• Consult with software development team, internal users, and clients to improve application performance
• Administer the application including user account management and configuration of the application
• Generate Test Plans and Test Procedures for User Acceptance Tests (UAT)
• Conduct UAT and prepare final UAT Reports
• Keep a record of configuration changes and scheduling application updates
• Support production issues such as establishing root causes of application issues and liaise with the software vendor to resolve issues
• Take care of application migration and new release roll-out
• Document processes and monitor application performance metrics
• Develop tools needed by L1/L2 that will help them with their investigation process

Competence (Knowledge, Skills and Abilities):

• Good understanding of the software and hardware environments for CCTV/networked cameras system
• Proficient in Video and IoT management application, software analysis and design, as well as proposal write up
• Good knowledge on the key features of the CCTV / Networked Video / Security Camera / Video Management product in the market
• Sound network knowledge (Internet Protocols, TCP/IP, DNS, DHCP, SNMP, Network Architecture etc.)
• Familiar with Golang, Node JS, JavaScript, Windows Server OS, CentOS, Ubuntu OS and MongoDB

Requirements:

• High level problem solving and communication skills
• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction

Education & Experience:

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering or related field
• At least 3-5 years working experience in Video and IoT Management application, software analysis and design

As Sr/Engineer for PDE Technology Development Process Integration, you will be responsible for developing advanced packaging process solution and ensure New Process, New Equipment, New Material and Path finding activities success for NAND, mNAND and DRAM, Controller in Micron. To lead new Technode process readiness and improving the yield, quality and reliability with process characterization and optimization and new materials, machines & technologies introduction. You will need to have understanding of Frontend Process, packaging requirements, chip/package interaction, equipment capability and process technology in the industry and the ability to enable best technology for New Technode & Product Introduction with assembly packaging requirements. You will also be required to drive & collaborate with multi-functional teams to resolve assembly process related problems.

Key Responsibilities

Ensure smooth transition from new process development, 1st qualification success to small volume production launch

• Development and Qualification of new packaging process, material, equipment and technology solutions to meet new Technode (NPI) requirements and schedule
• Perform process TRA, risk mitigation execution and process recipe readiness prior Silicon arrives and ensure 1st pass rate.
• Lead/partner with cross function team/site, to ensure successful transfer to CEM for LVM.
• Qualify new process/technology/equipment/materials
  Implement PDE TD PMI (Product Maturity Index) methodology & provide proper Documentation for product transfer CEM & HVM

Identify path finding opportunities for continuous yield improvement and cost reduction activities

• To understand and be able to integrate process knowledge between upstream and downstream across Si and assembly/packaging process
• Understand the future trend, technology and capabilities required for future packaging solutions, work with teams to put in place new capabilities to enhance process performance.

Provide new solutions on time to meet company and customer needs

• Define, develop and establish process capabilities, strategy and roadmap
  To develop & engage creative solutions for new capabilities or to overcome the identified process constraints, ahead product requirements.

Job Requirements:

• PhD/Masters/Bachelor’s in Electrical & Electronic, Material, Mechanical Engineering, Physics & Applied Physics or Equivalent Work Experience Required
• At least 2 years' experience in semiconductor industry
• Experience in Frontend fab Process integration or Module process with technical knowledge on wafer and die level process technology
• Understanding of Micron’s silicon and how it interacts at backend process & package level through CPI is a plus
• Strong project management skills to ensure execution to timelines
• Strong communication and presentation skills
• Understanding of business needs and customers’ requirement
• Ability to integrate & partner with people from cross function teams

Keen on the role? Apply now!

As an Engineering Assistant in Technology Development Engineering Operation Management (TD Ops) in Package Development and Engineering at Micron Technology, Inc., you provide support to Technology Development operations of various TD & Pre-NPI related projects to make sure timely and satisfactory results are achieved that supports technology roadmap and commitments of PDE. Partnering with internal customers and internal/external partners to engage as a team and ensure a timely handover will be part of your critical tasks.

JOB DESCRIPTION:

Material/System Preparation & Management

• Coordinating workforce resources, procurement and delivery of materials.
• Timely secure project collaterals/materials according to project/requestor requirements. Eg, substrates, direct materials, indirect materials, etc.
• Optimize supply chain logistics, managing inventories and forecasts.
• Preparation of required systems before engineering build kick off.
• Process flow management, including create/update as required.

Engineering Build/Lot Management

• Work independently with internal and external teams to successfully manage TD builds.
• Coordinate all execution efforts in delivering engineering builds and TD operations per established standards and guidelines.
• Streamlines TD build schedules to meet program/project deadlines based on business priorities, avoid mis-handling or long staging time.
• Closely monitor/track TD build progress, call out issues as they arise for prompt resolution.

Operations Management

• Provide operational support to TD Ops Engineer, also covers external/ internal partners and internal customers.
• Ensuring that the organization successfully converts inputs (Eg, materials, labor, and technology) into outputs (Eg, qualification of technode, recipes, etc) in an efficient manner.
• Call out risk, issues and roadblock to teams/partners for immediate resolution.
• Identify improvement opportunities that improve TD and cross-teams’ efficiencies, optimizing the teams’ value and delivery. Through collaboration, generate high-quality, cost-effective solutions in compressed periods of time.
• Excel at building strong working relationships with partners across multiple programs/projects.

JOB REQUIREMENTS:

• Diploma in Electronics Engineering.
• 3+ years of experience in Semiconductor Backend Assembly Manufacturing or Operation Management.
• Good analytical and problem-solving skills.
• Exceptional collaboration skills, thriving in a team environment.
• With good oral and written English communication skill

Keen on the role? Apply now!

Supports engineering activities such as design, test, check-out, modification, fabrication, and assembly of prototype electro-mechanical systems, experimental design circuitry, or specialized test equipment. Applications may include analog, digital and/or video circuits and logic systems. Works from schematics, diagrams, written, and verbal descriptions, layouts or defined plans to perform testing, checkout, and trouble-shooting functions. Performs operational test and fault isolation on systems and equipment. Assists in determining methods or actions to remedy malfunctions. Assists in the design, construction, test, and check-out of test equipment. Uses manufacturing, test, development, or diagnostic equipment, including, but not limited to, test programs oscilloscopes, signal generators, and specialized test apparatus.

Overview

As a Service Manager, you will be a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. You are required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. You shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

What will you do?

Service Delivery

• Providing leadership and management of the Service Support Office and Project Administration in supporting the Client
• Acting as a Single Point of Contact in Client Engagement 
• Representing OneCare when engaging Client
• Representing OneCare when engaging 3rd Party vendors/Principals
• Representing OneCare when engaging NCS CSU and Sales Specialists
• Owning the Scope, SLA, Cost Plan of maintenance contracts managed by him/her
• Managing and monitoring of service activities to ensure that all aspects of the Scope, SLA are met
• Executing decisions pertaining to support activities and/or service requests where scope of work is not clearly defined contractually
• Forecasting revenue and costs of ongoing projects/contracts with minimum deviation
• Monitoring/ Tracking P&L of ongoing projects/contracts 
• Managing costs of ongoing contracts to ensure project margins targets are met
• Supporting Sales, as required, during negotiations of the Scope, SLA and Cost Plan
• Liaising with PMA, CSU Finance in matters of :-
  • Revenue forecast and accrual
  • Cost forecast and posting
• Evaluating needs and delivering continuous process and service improvements

Service Management

• Manage and prioritize service requests, dispatching technicians appropriately and monitoring progress to meet service level agreements
• Develop and maintain key performance indicators (KPIs) to assess service department performance, and continuously work to improve and exceed targets

Customer/ Vendor Management

• Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
• Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
• Manage contracts and subcontractors
• Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customers on project issues or clarifications

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
• Plan, track and monitor the tasks assigned to the team leader/members
• Delegate tasks effectively by providing clear and specific instructions and goals
• Provide leadership to the project team to ensure that proposals/enhancements are fully analyzed and evaluated for their benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance Management

• Assist Project Manager in managing telecommunication projects - attending surveys, site construction, testing and commissioning of radio system
• Guide and supervise contractors / internal workers for site implementation in relation to M&E/Electrical/Mechanical works in accordance to proposal relating to infrastructure, installation quality, work safety requirements and resolve technical issues
• Conduct site acceptance with subcontractors, including preparation of site acceptance documentation
• Co-ordinate with building management and government authorities, for all areas of HDB/Commercial/LTA/MRT/Private Condominiums site access related matters
• Identify deliverables, plan and execute deliverables
• Understand customers' strategies and manage their technical expectations
• Follow up on the KPIs of operator's network to ensure the optimized usage of the deployed solution
• Involve in Network Planning Optimization