Total 6 job vacancies by Antlabs Pte. Ltd.

RESPONSIBILITIES

• Provide technical deployments in all running projects & new projects as a team member of Service Delivery Division
• Understand how to gather more technical requirements/information and recommend a solution
• Must be able to do Linux system installation, end-to-end/pilot testing at staging/production environments, ANTlabs solution verification and fault escalation
• Perform troubleshooting and patch fixes at a hardware and software level
• Able to diagnose, isolate, troubleshoot, and fix technical issues under pressure
• Show responsibility on all assigned tasks even need to work after office hours (at situations) in achieving tasks or timely project completion
• Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction & instil quality in every aspect of job function
• Any other matters as instructed by Supervisor (or) Project Managers when required due to job nature
• Overseas travel may be required for onsite implementation (duration - depends on project/customer/onsite requirement).

TECHNICAL SKILLS/EXPERIENCE

• Experience in installing, managing, and troubleshooting Linux Operating systems such as RHEL, CentOS or Ubuntu
• Experience and knowledge of open source applications/tools such as HA clustering, HA Proxy, BIND DNS, Apache, Nginx, LDAP, SMTP, NTP, NFS, SNMP, PRTG, etc.
• Experience and knowledge of Virtualization technologies (KVM, Microsoft Hyper-V and VMware)
• Experience and knowledge of Cloud Services like AWS, GCP, Azure, etc.
• Database knowledge such as MySQL, MariaDB, PostgreSQL, etc.
• Basic understanding of cloud / enterprise networking and security best practices
• Knowledge of OS/Application security hardening
• Experience in Linux shell/Bash script
• Experience and knowledge of networking such as switching, routing, firewall, VLAN, TCP/IP
• Knowledge of containerization and related tools (Docker, docker swarm, Kubernetes) will be preferred
• Having Dell Power Edge installation and troubleshooting experience will be advantageous

REQUIREMENTS

• Minimum 3-5 years of technical work experience in IT/Telecom industry with following technical skills/experience
• Bachelor’s Degree in: Engineering (Computer / Telecommunications), Computer Science / Information Technology or its equivalent
• Fast learner with a positive attitude and ability to handle multiple concurrent projects independently without much supervision
• Able to perform duties inside a data centre environment, as well as outside of office hours and/or night activities as required by the projects
• Proven experience in creating and maintaining project documentation, including but not limited to High-Level Design (HLD) and Low-Level Design (LLD) documents, deployment reports, technical specifications, and user manuals

We are looking for candidate who loves challenges and working in a fast-paced environment utilizing their technical expertise confidently and a passion for troubleshooting and analysis. You will be part of the technical support team that provides the technical support to our customers. You should be a resourceful team player who is self-motivated, responsible and able to work well under pressure. You should have the potential or ability to lead a group of technical support engineers handling technical problems.

Your job scope involves providing end customers and partners with in-depth technical assistance in the use of ANTlabs products and solutions, cooperate with the sales and professional services teams to ensure ongoing customer success and satisfaction, and participate in the creation and maintenance of support documentations.

To join our team, you should:

• Have at least 3 years’ experience working with Linux OS (Centos)
• Be comfortable in handling critical customers solution projects

RESPONSIBILITIES

• Project Support.

- Responsible as Principal Engineer for assigned solution projects

- Understanding of scope environment of existing project support & manage customers

- Troubleshoot and recover customer services within SLA (onsite/remote)

- RequireD traveling to customer sites when needed

- Provide necessary technical training for new staff, L1 or customer (when needed)

- Take over upcoming new projects from Solution Team, understand technical solutions and provide support

• Product Support.

- Perform technical escalation point for Service Desk (L1)

- Able to perform troubleshooting and identify the abnormality (Cloud platform and gateway products)

- Troubleshoot and recover customer services within SLA

- Analyse customer report issues, timely escalate issues to Technology Team and work for solution(s)

• Prepare and accurately execute (remote/onsite) MOP (Method of Procedure) and verify services
• Timely share available new updates for relevant solutions to customers and schedule patch update
• Maintain solution projects detailed database and update accordingly
• Maintain OPS, NMS and perform basic operations
• Perform weekly rotational on-call standby duties

SKILLSETS

• Working knowledge and understanding of basic protocols (TCP/IP, DNS, HTTP, DHCP, RADIUS, SMTP, SNMP)
• Good hands-on working experience in -

- Database (MySQL, MariaDB)

- Clustering/HA (Pacemaker, Heartbeat, DRBD)

- Web services - Apache/Nginx

• Troubleshooting skills to analyse and isolate technical issues
• Technical explanation and incident management skills
• Experience in technical support operation for external customers solution projects and ensure customer service within SLA
• Experience in server-grade hardware maintenance
• Experience in deploying and maintaining Cloud-based solutions (preferred experience in AWS)
• Experience in virtualization platform (KVM, VMware, Kubernetes, Docker)
• Experience in automation (Ansible)
• Experience in bash scripting
• Some knowledge of PHP and Perl scripting
• Some knowledge of using Wireshark would be beneficial
• Good understanding on basic networking, Wireless technology and authentication (EAPSIM, EAP-PEAP,802.1x)
• Experience in ELK, Speedtest application

We are looking for an experienced Product Manager who is passionate about building products that enhance the guest experience in the hotel industry. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll out products that deliver the company’s vision and strategy for the hospitality sector.

RESPONSIBILITIES

• Gain a deep understanding of the hotel guest experience, identify and fill product gaps, and generate new ideas that grow market share, improve guest satisfaction, and drive growth within the hospitality industry.
• Create buy-in for the product vision both internally and with key external partners in the hotel sector.
• Determine product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; and costing special and customized services for hotels.
• Translate product strategy into detailed requirements and prototypes tailored to the hotel industry.
• Scope and prioritize activities based on business and guest impact in the hotel sector.
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources, specifically for hotel-related products.
• Drive product launches including working with other product team members, sales teams, and marketing teams focused on the hospitality market.
• Evaluate promotional plans to ensure they are consistent with the product line strategy for hotels and that the message is effectively conveyed to the hospitality audience.
• Assess market competition by comparing the company's hotel-related products to competitors' offerings.
• Support presales engagement with hotel groups for adoption of services.
• Act as a product evangelist to build awareness and understanding within the hotel industry.
• Represent the company by visiting hotel partners and customers to solicit feedback on company products and services.

REQUIREMENTS

• Proven work experience in product management or as an associate product manager, preferably within the hotel or hospitality industry.
• Proven track record of managing all aspects of a successful product throughout its lifecycle in the hotel sector.
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management in the hotel industry.
• Solid technical background with understanding and/or hands-on experience in software development and web Technologies related to the hospitality market.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done in a hotel environment.
• Skilled at working effectively with cross-functional teams in a matrix organization, specifically within the hotel sector.
• Excellent written and verbal communication skills, with a focus on the hospitality industry.
• Degree in Hotel Management, Computer Science, Engineering, or equivalent preferred.

Responsibilities

Development of common platform to power the network connectivity solution -

• Multi-node cluster management
• High Availability
• Distributed Storage with replication and redundancy
• System monitoring and reporting
• In-house application integration, containeration, and virtualization
• Container orchstration

Requirements:

· Bachelor’s Degree in Computer Science/Computer Engineering/IT or equivalent

· Ability to work well within a team

· High sense of ownership of task assigned, deliver work with high quality and efficiency

Responsibilities

• Ensuring the technical support team quickly and efficiently responds technical support issues, via telephone, email, and the company’s support ticketing system and that all issues are documented and resolved within SLA.
• Well understand solutions projects SLA/SLG and make sure Systems Engineer team in line to ensure customer satisfaction and SLA/SLG.
• Defining support processes and procedures and in-depth reporting and analysis of the reported technical issues, along with root cause analysis leading to recommended remedial action.
• Responsible for ensuring the correct elevation of issues from 1st line to 2nd line support members, and ultimately any un-resolved software issues to the technology team. He/she will further be responsible for ensuring that these issues, once resolved, are correctly communicated to the support team and in turn communicated out to the customer base.
• Managing prioritisation, escalation, and resolution of support incidents to the Technology team.
• Ensuring the ticketing and documentation process for all support incidents is adhered to.
• Managing on-site support services as required.
• Recruit, train and supervise L2 Systems Engineer team.
• Build and manage L2 Systems Engineer team’s roadmap.
• Develop & maintain online technical training courses for support division engineers.

Requirements

• Bachelor’s degree or equivalent experience.
• Leadership ability.
• Proven work experience as leading technical support team (Minimum 03 years).
• Experience with Customer Service.
• Outstanding organisational and communication skills.
• Familiarity with best practices in IT service management.
• Hands-on technical skills in systems and network.
• Familiarity with Linux, virtualization platforms (VMware) and open-source application.
• Familiarity with IT Automation and scripting.
• Familiarity with cloud technologies and administration.
• Self-motivated with ability to work in a fast-paced environment.

Responsibilities

• Provide technical deployments in all running projects & new projects as a team member of Service Delivery Division.
• Understand how to gather more technical requirements/information and recommend a solution.
• Must be able to do Linux system installation, end-to-end/pilot testing at staging/production environments, ANTlabs solution verification and fault escalation.
• Perform troubleshooting and patch fixes at a hardware and software level.
• Able to diagnose, isolate, troubleshoot, and fix technical issues under pressure.
• Show responsibility on all assigned tasks even need to work after office hours (at situations) in achieving tasks or timely project completion.
• Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction & instil quality in every aspect of job function.
• Any other matters as instructed by Supervisor (or) Project Managers when required due to job nature.
• Overseas travel may be required for onsite implementation (duration - depends on project/customer/onsite requirement).

Technical Skills/Experience

• Experience in installing, managing, and troubleshooting Linux Operating systems such as RHEL, CentOS or Ubuntu
• Experience and knowledge of open source applications/tools such as HA clustering, HA Proxy, BIND DNS, Apache, Nginx, LDAP, SMTP, NTP, NFS, SNMP, PRTG, etc.
• Experience and knowledge of Virtualization technologies (KVM, Microsoft Hyper-V and VMware)
• Experience and knowledge of Cloud Services like AWS, GCP, Azure, etc.
• Database knowledge such as MySQL, MariaDB, PostgreSQL, etc.
• Basic understanding of cloud / enterprise networking and security best practices
• Knowledge of OS/Application security hardening
• Experience in Linux shell/Bash script
• Experience and knowledge of networking such as switching, routing, firewall, VLAN, TCP/IP
• Knowledge of containerization and related tools (Docker, docker swarm, Kubernetes) will be preferred
• Having Dell Power Edge installation and troubleshooting experience will be advantageous

Requirements

• Minimum 3-5 years of technical work experience in IT/Telecom industry with following technical skills/experience
• Bachelor’s Degree in: Engineering (Computer / Telecommunications), Computer Science / Information Technology or its equivalent
• Fast learner with a positive attitude and ability to handle multiple concurrent projects independently without much supervision
• Able to perform duties inside a data centre environment, as well as outside of office hours and/or night activities as required by the projects