Total 24 job vacancies by Royal Plaza

We are looking for a leader who is driven and resourceful, with sharp business acumen and analytical skills.

Your responsibilities include (but not limited to):

· To achieve personal budgeted revenues, which includes corporate, catering and residential meeting revenues (budgeted room sales Revenue; ADR and Room Nights)

· Sell all available products

· To assist in the development and implementation of the annual business plan, by providing market and client feedback

· Lead sales strategies and drive results

· Establishes and maintains relationships with new and existing accounts to ensure the hotel receives, at a minimum, its fair market share from the company’s citywide production

· Developing new accounts and managing selected key accounts

· Conduct site inspection and discussion with potential clients

· Involvement with Business Travel and attending Tradeshow if required

· Ensure an effective sales call plan is implemented, and report results accordingly.

· Ensure forward sales plans and sales activity reports are submitted on time, and all filing systems (electronic/paper) and data bases are kept up to date.

· Monitors competitor activity including product and rate changes

· Conduct research on the market and potential new accounts

· Assist in the planning and execution of corporate events, both in the hotel and externally (corporate account offices)

· Be a support to the Director of Sales

Requirements:

· Minimum 01 year experience in a similar capacity

· A successful background in hotel industry room / corporate group sales

· Excellent communication and interpersonal skills

· Team player

· Works well under pressure

Requirements:

· Minimum 01 year experience in a similar capacity

· A successful background in hotel industry room/corporate group sales

· Excellent communication and interpersonal skills

· Team player

· Work well under pressure

Employee perks:

· A work culture with high trust and lots of fun

· Meal, transport and mobile allowance

· Laundry benefits

· Flexible benefits

· Birthday leave & dining privileges

· Comprehensive medical coverage & many more!

Are you someone who is driven, analytical and well-versed in implementing revenue maximization strategies for a hotel, focusing on occupancy, rate and RevPAR optimization?

Area of focus:

Apply revenue management practice and expanding strategies beyond rooms into catering and food and beverage (F&B) operations, maximize conversions / rates sold for hotel, lead and ensure 100% work accuracy for the reservations team.

Responsibilities/ Duties include (but not limited to):

• Consistently offer professional, friendly and engaging service to guests and business partners
• Meet the demands of a fast-paced environment by using good judgment and the ability to working independently and multi-task
• Prepare/present detailed 6 month forecasts for the business entity, by market segment on a weekly basis, or as required (rooms, catering and F&B)
• Inventory management, rates, all channels of distribution are managed and support the agreed sales strategy
• Ensure that all rate loading and interface are both accurate and timely distributed at all time
• Carry out marketing research and prepare relevant reports monthly/where necessary
• To have strong product knowledge and superior customer service skills
• Ensure effective/time efficient operational approach in the area of responsibilities
• Ensure the revenue management practices follow the procedures and policies
• Ensure reservations team have rate and inventory management knowledge
• Guide and develop all reservations colleague
• Alert departments on the fluctuation of occupancy where need arises.
• Perform Director of Business Development & Strategies’ duties during his/her absence
• Work effectively and co-operatively with all Sales & Marketing team members and other departments in the hotel
• Be on duty on weekends and Public Holidays
• Perform all duties as deemed necessary for the success of the department and our business

We are looking for someone who is:

• Attention to detail
• Strong communication and organizational skills
• Well-versed in Opera system, IDeaS and Microsoft Office applications
• Minimum of 3 years relevant experience in a similar capacity, from a hotel with more than 400 rooms inventory

Employee perks:

• A work culture with high trust and lots of fun
• Meal, transport and mobile allowance
• Laundry benefits
• Flexible benefits
• Birthday leave
• Comprehensive medical coverage & many more!

You enjoy meeting people, forging relationships and you go above and beyond to develop and maximise business for the hotel. You thrive on achieving (and even exceeding!) the revenue budget in your assigned accounts/ territory.

Your responsibilities include (but is not limited to):

• Building rapport and establishing relationships with key accounts and new potential accounts, ensuring the goal is achieved at all times
• Planning and implementing relevant sales strategies to acquire new accounts and grow existing database
• Fulfilling the minimum number of sales engagements including virtual meets, regular visits, site inspections, new account solicitations and client entertainment
• Being a part of the planning and execution of events for corporate accounts
• Assisting in preparing periodic reports and presentations, developing annual business plans and managing annual RFP processes
• Being accountable for clients’ feedback and/or requests, liaising with relevant departments on issues and promptly seeking resolutions
• Performing cross-selling where and when necessary

Write to us if you check the following listed:

• Excellent interpersonal skills
• Able to work independently in a fast-paced environment
• Results-driven with a successful sales record in a hotel
• You will be considered for a Senior role if you have at least 3 years of relevant experience

Employee perks:

• A work culture with high trust and lots of fun
• Meal, transport and mobile allowance
• Laundry benefits
• Flexible benefits
• Birthday leave
• Comprehensive medical coverage & many more!

Happiness is a full belly and you know the ways to keep our guests satisfied with your delicious creations.

Pssst.. you’ll also be joining an award-winning team behind the Best Buffet Restaurant in Singapore for 7 years running (voted by SPH AsiaOne People’s Choice Awards)! It is also a halal-certified kitchen.

Your duty includes (but is not limited to):

1) Preparing daily items from A la Carte, Buffet & Catering menus and to standby mise en place and live cooking station items to be consistent with existing standard operating procedures

2)Being stationed at the live cooking station, you replenish buffet items and attend to guest requests in a timely manner

3) Maintaining the cleanliness and hygiene of the working environment and operating equipment

Write to us if you check the following listed:

• Passionate about culinary arts
• Service-oriented
• Able to work independently under tight timelines
• Physically fit
• 5-day a week including weekends and public holidays
• 3 Rotating Shifts
• 7am to 4.30pm
• 1.30pm to 11pm
• 10.30pm to 8am ($12 night allowance)

See what our talents get to enjoy…

• Operations teams’ designer uniforms and duty meals are on us.
• Comprehensive medical and insurance coverage simply because we care.
• Flexible benefits for many things that matter such as dental, optical and health screening expenses.
• Big listening ears for refreshing ideas and open communication.
• Allowance for a home away from home if you are from overseas.
• Sweetheart discounts at our award-winning hotel and best buffet restaurant, Carousel.
• Growth, development and opportunities given.
• Recreational activities and loads of FUN!
• 24-hour gym for you to keep fit.
• Chillax Lounge, a space created especially for you to chill out and relax in.
• Tokens of appreciation to celebrate career and personal milestones with you.
• A day off during your birthday month to pamper yourself.
• Privileges at selected merchant outlets just for you.

Property Description:

Royal Plaza on Scotts has been recognized by Great Place to Work as the number one best company to work for in Singapore and Asia. The hotel is also recognized by Travel Trade Gazette as Asia Pacific’s Best Independent Hotel for 10 consecutive years.

Job Summary:

With a dedication to excellence and a commitment to fostering a culture of warmth and inclusivity, we are on the lookout for passionate individuals who share our values of trust, respect and making a difference for our employees and clients. The successful candidate will be someone with high energy and self-motivated. The candidate will possess a strong background in upscale hotel management. As the face of our hotel, the General Manager will uphold our reputation for excellence and ensure the delivery of unparalleled service and hospitality.

Key Responsibilities:

• Oversee all aspects of hotel operations, branding strategies, ensuring seamless functionality and superior guest experiences.

• Direct all hotel departments, including guest services, housekeeping, sales & marketing, revenue management, finance, and human resources.

• Elevate and maintain the highest standards of service, addressing guest concerns with empathy and efficiency.

• Engage in strategic planning and financial management to achieve optimal occupancy rates and profitability.

• Foster a culture of trust by engaging in open communications, supporting employees with diverse needs, and championing a fair work environment that provides opportunities for every individual to achieve their highest potential.

• Ensure flawless execution of VIP visits and stays.

• Ensure compliance with all local laws and regulations pertinent to hotel operations, including health and safety standards.

• Maintain impeccable dining standards in coordination with the culinary team and F&B management.

• Coordinate with the events team to manage and enhance the hotel's function facilities and offerings.

• Actively engage with the local community, tourism boards, and hospitality industry groups to strategically position the hotel in the market.

Qualifications:

• Minimum of 10 years’ experience in sales & marketing and hotel management, with at least 5 years in an Executive Committee or Hotel Manager role for upscale hotels.

• Master or a Bachelor’s degree in Business, Hospitality Management is preferred.

• Proven experience in catering to high-profile guests including Royal Family visits and Head of State and Govt. delegates and managing prestigious events.

• Strong leadership skills, with a track record of developing high-performing teams that deliver exceptional customer service.

• Financial acumen, with experience in budgeting, forecasting, and maximizing revenue.

• Strong understanding and respect for cultural sensitivity, especially in the context of Singapore's multicultural environment.

• Excellent command of English, both written and spoken, with additional languages being an asset.

• Proficiency/understanding of hotel management software systems and technology.

Personal Attributes:

• Exceptional interpersonal and communication skills.

• Diplomatic and tactful, with the ability to navigate culturally sensitive situations.

• Agility and ability to work under pressure, managing multiple priorities with attention to detail.

• Pleasant and professional demeanour

What We Offer:

• A role at the heart of Singapore’s vibrant city centre within an independent hotel environment.

• The opportunity to work with a diverse and elite clientele, including royal and high-profile guests.

• A competitive salary and benefits package.

• A participative and collaborative team environment.

The Hotel General Manager will embody the essence of world-class hospitality and will be instrumental in elevating the hotel's standing as a leading luxury accommodation in Singapore.

If you meet the qualifications and are eager to embark on this challenging and rewarding journey with us, please submit your resume and a cover letter outlining your relevant experience.

Property Description: The Hotel is a distinguished 500+ room property located in the heart of Singapore, catering to an upscale clientele. Featuring an all-day dining restaurant and moderately sized function facilities, the Hotel is designed to host a range of events, from business conferences to social gatherings.

Job Summary: We are seeking an experienced and dynamic hotelier to lead our prestigious hotel. The ideal candidate will possess a strong background in upscale hotel management. As the face of our hotel, the General Manager will uphold our reputation for excellence and ensure the delivery of unparalleled service and hospitality.

Key Responsibilities:

• Oversee all aspects of hotel operations, ensuring seamless functionality and superior guest experiences.

• Direct all hotel departments, including guest services, housekeeping, sales & marketing, revenue management, finance, and human resources.

• Elevate and maintain the highest standards of service, addressing guest concerns with empathy and efficiency.

• Engage in strategic planning and financial management to achieve optimal occupancy rates and profitability.

• Foster a culture of excellence among staff through training, mentorship, and performance management.

• Ensure flawless execution of VIP visits and stays.

• Ensure compliance with all local laws and regulations pertinent to hotel operations, including health and safety standards.

• Maintain impeccable dining standards in coordination with the culinary team and F&B management.

• Coordinate with the events team to manage and enhance the hotel's function facilities and offerings.

• Actively engage with the local community, tourism boards, and hospitality industry groups to strategically position the hotel in the market.

Qualifications:

• Minimum of 10 years’ experience in hotel management, with at least 5 years in an Executive Committee or Hotel Manager role for upscale hotels.

• Master or a Bachelor’s degree in Business, Hospitality Management is preferred.

• Proven experience in catering to high-profile guests including Royal Family visits and Head of State and Govt. delegates and managing prestigious events.

• Strong leadership skills, with a track record of developing high-performing teams that deliver exceptional customer service.

• Financial acumen, with experience in budgeting, forecasting, and maximizing revenue.

• Strong understanding and respect for cultural sensitivity, especially in the context of Singapore's multicultural environment.

• Excellent command of English, both written and spoken, with additional languages being an asset.

• Proficiency/understanding of hotel management software systems and technology.

Personal Attributes:

• Exceptional interpersonal and communication skills.

• Diplomatic and tactful, with the ability to navigate culturally sensitive situations.

• Agility and ability to work under pressure, managing multiple priorities with attention to detail.

• Pleasant and professional demeanour

The Hotel General Manager will embody the essence of world-class hospitality and will be instrumental in elevating the hotel's standing as a leading luxury accommodation in Singapore. If you meet the qualifications and are eager to embark on this distinguished journey with us, please submit your resume and a cover letter outlining your relevant experience.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Your duties, responsibilities, and activities may change as per business needs.

Reporting to the Guest Services Manager, you oversee and assume full ownership of the front office operations in the hotel.

Your primary responsibilities include (but is not limited to):

• According to the occupancy forecast, plan and work closely with other departments on deliverables necessary to create a colourful experience for our guests
• Handle irregularities and/or guests' feedback with accountability and in a timely manner, making appropriate recommendations.
• Supervise and manage the performance of the team - staffing, assigning of work activities, ensure consistent adherence with SOP, coach, train and conduct performance appraisal.
• Lead the team to provide lovable, real and sincere guest experiences at every touch point

Candidate should possess minimum 2 years’ experience in similar capacity. You should be a dynamic and passionate individual, able to work independently under tight time lines and has excellent leadership and interpersonal skills.

This role requires you to perform rotating shifts across a 5-day week. We would like to hear from you if you are armed with excellent interpersonal and problem solving skills. Knowledge in OPERA system will be an added advantage.

You have a vigilant eye and dedication to safety that provides guests with the same sense of security they feel in their own homes.

Your primary role encompasses all areas of safety and security in the organisation which includes (but is not limited to):

• Carrying out the tasks and duties listed for designated posts at the Fire Command Centre and Hotel Driveway in a professional manner
• Ensuring that there are no suspicious characters, irregularities, fires, unsafe conditions and/or missing or inoperative safety equipment during patrols
• Assisting in decoding guest room Elsafe and reading Ving Card door system
• Conducting proper checks and ensuring records are in place for all movements entering/ exiting the hotel premises
• Reporting any irregularities and assist in investigations, if any
• Assuming duties during fire evacuations and/or emergencies
• Assisting guests and colleagues in a professional manner in relation to our protection and prevention objectives

Write to us if you check the following listed:

• Physically fit with no functional limitations that will prevent security duties from being carried out
• 9.5 hours shift including weekends and public holidays on a 5-day work week
• Prior army, police or SCDF experience is an added advantage.

Happiness is a full belly and you know the ways to keep our guests satisfied with your delicious creations.

Pssst.. you’ll also be joining an award-winning team behind the Best Buffet Restaurant in Singapore for 7 years running (voted by SPH AsiaOne People’s Choice Awards)! It is also a halal-certified kitchen.

We are looking for Cook / CDP in the following section:

• Main Kitchen (room services)
• Asian
• Western
• Cold Kitchen
• Japanese

Your duty includes (but is not limited to):

1) Preparing daily items from A la Carte, Buffet & Catering menus and to standby mise en place and live cooking station items to be consistent with existing standard operating procedures

2)Being stationed at the live cooking station, you replenish buffet items and attend to guest requests in a timely manner

3) Maintaining the cleanliness and hygiene of the working environment and operating equipment

Write to us if you check the following listed:

• Passionate about culinary arts
• Service-oriented
• Able to work independently under tight timelines
• Physically fit
• 5-day a week including weekends and public holidays
• 3 Rotating Shifts
• 7am to 4.30pm
• 1.30pm to 11pm
• 10.30pm to 8am ($12 night allowance)

See what our talents get to enjoy…

• Operations teams’ designer uniforms and duty meals are on us.
• Comprehensive medical and insurance coverage simply because we care.
• Flexible benefits for many things that matter such as dental, optical and health screening expenses.
• Big listening ears for refreshing ideas and open communication.
• Allowance for a home away from home if you are from overseas.
• Sweetheart discounts at our award-winning hotel and best buffet restaurant, Carousel.
• Growth, development and opportunities given.
• Recreational activities and loads of FUN!
• 24-hour gym for you to keep fit.
• Chillax Lounge, a space created especially for you to chill out and relax in.
• Tokens of appreciation to celebrate career and personal milestones with you.
• A day off during your birthday month to pamper yourself.
• Privileges at selected merchant outlets just for you.

We are looking for someone who is creative, resourceful and has excellent interpersonal and communication skills with at least 5 years of experience in communications, digital marketing, website development and content creation.

Your purpose:

Increase the hotel’s revenue by initiating programmes to drive profitability and occupancy, while enhancing guests’ engagement. Ensure that all communications are in line with brand positioning and strategic plans.

Area of Focus:

Marketing, PR, eCommerce, Branding, Loyalty Marketing

Strategic Responsibilities:

• Execute a results-driven, multi-platform communication strategy reflecting our business priorities
• Plan, develop and lead Annual Business and Marketing Plan
• Execute and evaluate marketing and promotional campaigns
• Work closely with local and international media to maximise exposure across online and offline platforms, enhance positive brand image and achieve publicity mileage goal
• Source and maintain strategic partnerships to increase marketing reach and revenue
• Generate demand and actively contribute to eCommerce activities
• Plan and execute hotel’s promotions and digital campaigns and track exposure and performance to meet ROI and KPI goals
• Plan and execute marketing projects, including SEO, database building and marketing, email, social media, GDS and corporate social responsibility
• Work closely with marketing agency for SEM, display advertising, social media advertising and retargeting campaigns to maximise and increase revenue for promotions segment
• Design, build, and maintain user experience on digital platforms for all owned brands
• Manage online reputation management channels and communications and handle crisis management
• Enhance online to offline customer journey
• Be a brand ambassador of owned brands, work with all departments and drive ROI through all communication channels
• Research market demand for the brands’ products and services

Key Skills and Requirements:

• Online to offline e-commerce initiatives (and vice-versa) is a must
• Track records of implementation of effective digital media strategies and campaigns, including social media, metasearch, SEO and SEM
• An analytical and data-driven mind
• Strong organisational and project management skills with the ability to juggle multiple projects, prioritise work assignments and deliver quality work on time and within budget
• A team player with exceptional problem solving abilities and can do attitude
• Agile and quick to adjust to new market developments and work situations
• Impeccable organisation skills and attention to details

*Have your portfolio ready - your best write-up and if available, video / visual / content that you have created.

Employee perks:

• A work culture with high trust and lots of fun
• Meal, transport and mobile allowance
• Laundry benefits
• Birthday leave
• Comprehensive medical coverage & many more!

We are looking for someone who is proactive, adaptable and has a strong design flair.

As a maternity cover (up to 01 year), you will actively assist in all areas of branding and promotions of the hotel: development of collaterals, promotion and festive installations, products and event photography, advertising, media or VIP welcome gifts and marketing content management.

Perks:

• A work space filled with fun & laughter
• Meal Allowance
• Transport Allowance
• Flexible Benefits

Responsibilities include (and not limited to):

• Produce high quality in-house creative collaterals for dining and room promotions (online and offline) and hotel activities, that meet hotel and brand standards.
• Support hotel content strategy and work on content posts across all owned social media channels.
• Support email marketing strategy and come up with emailers using existing CRM platform to track and measure effectiveness of e-mail campaigns.
• Conduct A/B testing where required, to measure effective engagement.
• Manage assets on official brand sites and other online platforms to ensure accuracy and currency.
• To conceptualize and present decoration concept proposals for themed events, VIP rooms or hotel promotions (which includes mood boarding, draft visuals/mock-ups, and costings), and to oversee the execution and timely tear-down.
• Coordinate and execute videography and photography projects, from pre- to post-production (including the sourcing of location/props, styling, shoot scheduling and video editing).
• Develop and foster positive relationships with suppliers and internal stakeholders to ensure efficient and effective campaign delivery.
• Assist with getting comparative quotes for all creative projects.
• Set up and maintain a systematic filing system for supplier information, job samples, and project visuals/material, for easy review/reference.
• Assume the administrative role for the Marketing section and ensure all documents and other tasks are processed in a timely manner.

Key Skills and Requirements:

• Diploma in Visual Communication, majoring in Graphic Design or equivalent.
• Minimum 2 to 3 years' relevant experience in a similar capacity, with knowledge and experience in copywriting and graphics.
• Must be proficient in Adobe Creative Studio, web software, and working knowledge of Microsoft Office.
• Experience in photography and styling.
• Fast, out-of-the-box thinker and meticulous.
• Accountable and team player.
• Ability to produce and edit videos and/or virtual tours is a plus.

*Please submit your portfolio of work with your resume.

Voted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities:

• Make our guests feel at home with your wholehearted friendliness while you attend to their arrival/ departure needs promptly with full accuracy.
• Handle irregularities and/or guests’ feedback with empowerment and accountability.
• Work closely with other departments on deliverables necessary to create a memorable experience for our guests.
• Your versatility and employability skills will also be enhanced with learning and development opportunities at the rooms division.

We will love to hear from you if you have a passion in creating experiences for our guests and is able to work independently in a fast paced environment. Required at least 01 year of hotel experience and this role requires individual to perform rotating shifts across a 5-day week.

Applicant can opt to work in rostered retail hours between 8am (earliest shift) to 9pm (latest end shift) only. (no night shift). Applicable for Executive and above position.

We believe in having FUN at work and take pride in our role by delivering wholehearted and seamless services to our guests.

If you are armed with excellent interpersonal and communication skills, write to us as you take on the following roles in our Communications Centre:

• Handling all inbound/ outbound calls.
• Provides accurate information on all general enquiries pertaining to the hotel.
• Facilitate and ensure smooth delivery of guests' requests.
• Follow up on telephone faults.

Requirements:

• Prior experience is not required.
• Service Oriented
• Part time/ Full time applications are welcomed, flexible work arrangements available.
• Individual should be willing to work rotating shifts, including weekends and public holidays in a 5-day work week

As a Reservations Officer, your role encompasses all areas of room reservations (but not limited to):

• Handles reservations-related enquiries, tasks and reports
• Accurately and efficiently process room reservations made from various channels
• Maximize room revenue through upselling
• Create colourful guest experience by ensuring their requests are communicated timely to relevant departments for necessary actions
• Provide support when necessary to the Sales & Marketing team

Working Hours: Day shifts; this role requires you to work on alternate Saturday and/or Public Holidays (off in lieu will be granted)

Write to us if you can check the following listed:

• Excellent communication skills
• Eye for detail
• Service oriented
• Able to work independently under tight timelines
• Prior experience in hotel/ travel industry with knowledge in Opera system will be advantageous

Voted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities:

• Make our guests feel at home with your wholehearted friendliness while you attend to their arrival/ departure needs promptly with full accuracy.
• Handle irregularities and/or guests’ feedback with empowerment and accountability.
• Work closely with other departments on deliverables necessary to create a memorable experience for our guests.
• Your versatility and employability skills will also be enhanced with learning and development opportunities at the rooms division.

We will love to hear from you if you have a passion in creating experiences for our guests and is able to work independently in a fast paced environment. Prior experience is not required and this role requires individual to perform rotating shifts across a 5-day week.