We are working with an established organisation in the manufacturing sector who are looking to employ a Head of Service Delivery, permanently, in the Sevenoaks area.

This is in-office and a great position for someone with proactive problem-solving skills, the ability to identify gaps for improvements, and is able to manage working relationships with internal teams and external stakeholders.

Benefits include a competitive salary, a £6K car allowance and private medical insurance.

The key responsibilities include:

• Establish and maintain high standards for service delivery processes and procedures.
• Nurture strong relationships with clients, ensuring satisfaction and needs are met.
• Implement strategies to increase customer satisfaction and address any issues.
• Developing suitable strategies ensuring the company remains relevant to the market.
• Set, monitor and maintain compliance with service KPIs.
• Manage complaints with appropriate escalations and highlight high-risk concerns.
• Guide, support and develop the team members to deliver exceptional services.
• Ensure all service-related payments are invoiced and collected promptly.
• Oversee the processing of customer orders to ensure timely deliveries of goods.
• Work closely with internal teams and logistics partners to ensure smooth deliveries.
• Maintain the ERP system, reducing waste and enhancing productivity.
• Occasionally visit clients or attend internal meetings to address any concerns.

The requirements for this role:

• Degree in Business Administration, Management or relevant subject area.
• Extensive management experience in service delivery roles.
• Management certification e.g. ILM/CMI.
• Experience in managing internal teams and external stakeholders.
• High numerate/literate with a strong understanding of business finance principles.
• Ability to analyse financial data to inform strategic decisions.
• Ability to communicate at a variety of levels and with diverse groups.

Please note this position is only suitable for candidates who are already able to live and work in the UK without restriction. No relocations please.

CVs in Word Format to y.fleming@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

If you’re looking for the next step on your career in social care, you’ve just discovered it.


At Capability Scotland, our mission is to deliver the highest quality services, tailored to the individual needs of disabled people. We work in partnership to create innovative solutions which enable our people to achieve their goals. We put our customers and learners at the heart of everything we do and will make sure their voices are heard loud and clear.

Stanmore House Residential acts as both a boarding element to Stanmore House School and a residential and respite service for the children of Scotland. The young people we support are aged between 5 & 20 with a variety of complex disabilities. You would support them to live independently in our bright, fully adapted, residential & school campus based in the outskirts of Lanark.

About the role
We are looking for a Service Manager who can provide the leadership to consolidate our achievements to date and to seek out opportunities to build upon these. You will manage a motivated team which encompasses a diverse range of skills and responsibilities, and ensure that people in Stanmore Residential continue to benefit from our exceptional person-centred support.

Growth is important to us and you will be a champion of the local community, with the curiosity, vision, and confidence to search for and nurture service growth. You should be someone who is keen to implement innovation while maintaining a positive environment. This role is a gift for someone who wants to put a vision into practice.

You should be:

Able to demonstrate passion and commitment to our values and cause
An exceptional leader with social care and management experience
Working with Capability Scotland brings you lots of benefits:
Competitive salary - £44,101.05 per annum
We offer a fully funded SVQ – a qualification which is yours for life. 
37 days holidays per year.
Free PVG checks throughout your employment. 
Up to 8% company contribution pension scheme. 
Up to 3 x annual salary death in service. 
Perks at Work – shopping discount scheme. 
Cycle to work scheme. 
24/7 employee assistance programme. 
Working for us means you would qualify for Blue Light & Concert for Carer discounts 
Applying to Capability Scotland
Applying to join our family is easy by clicking apply now. You’ll then hear from us within three weeks of the noted closing date. We’ll invite successful candidates to an interview so we can learn more about what makes each other tick, in a safe and secure way.

A full job description of this role is available by clicking here: Service Manager

For more information, or to arrange an informal chat, you can email Karen on karen.graham@capability.scot

General Information
Capability Scotland is committed to providing services which embrace diversity and which promote equality of opportunity. We are happy to consider job-share applications.
Capability Scotland is committed to safeguarding and promoting the welfare of vulnerable people and conducts thorough pre-employment checks on all preferred candidates.
A copy of Capability Scotland’s Equality and Diversity Policy is available upon request from the HR Team.

Proud member of the Disability Confident employer scheme

DUTIES AND RESPONSIBILITIES To support the Service Manager in the management and development of a wide service portfolio and to deputise for the Service Manager where necessary. To support the delivery of high quality, cost effective services to the Trust and to NHSE. Provide managerial support to clinical services across Radiotherapy and the wider division, ensuring that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives. Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports. Provide and receive highly complex, sensitive, or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome. Identify and undertake business development projects for specific services within the directorate, working across multidisciplinary teams to ensure service delivery and improved productivity is supported by robust business cases and options appraisals. Provide teams with information about performance and ensure that such information is clearly understood to develop ownership and commitment to service delivery. Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring. Supports the clinical teams with day to day operational matters that have not been dealt with elsewhere, to ensure patient flow is maintained. Investigate complaints and clinical incidents relating to services, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required. Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust. Develops own work plan in line with directorate, divisional and Trust objectives. Demonstrates the agreed set of values and accountable for own attitude and behaviour. Financial Management & Business Planning Responsible and accountable for, the management of designated budgets for services within Radiotherapy. Be an authorised signatory for payments where appropriate. Undertakes day to day budget management duties, including monitoring spend against designated budgets. Assists Radiotherapy leadership team in the negotiation of annual service level agreements/contracts as required, ensuring they meet the needs of the directorate. Develops and monitors schemes and action plans to implement cash-releasing efficiency objectives. Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Contributes to budget setting for services within the directorate. Ensures organisational procedures are deployed across department for control of activities against budget. Ensures that teams work to achieve organisational effectiveness and deliver services within available resources. Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget. Human Resource Management Line management and support of staff within immediate areas of responsibility Responsible for the effective attendance, performance and appropriate conduct of staff in areas of responsibility. Takes action under Trust personnel policies (e.g. grievance, disciplinary, capability, attendance management) where necessary. Undertakes formal investigations and presents to panels To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time. Provides appraisal/performance review for line managed staff resulting in clearly understood objectives and personal development plans that reflects both the needs of the Trust and the longer term goals of staff. Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions. Ensures that grievances and whistle blowing are treated appropriately and within Trust policies. Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process. Identify staffing needs necessary to support new and increasing workload of the directorate. Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working. Strategic planning, service development and improvement Supporting the Clinical Service Manager for Radiotherapy to interpret, develop and implement broad policies and NHS guidance at both directorate and divisional level, when required. Ensures that developments and improvements are across entire patient pathway and are in line with directorate, divisional and Trust objectives. Manages improvement in patient and carer experience and the efficiency with which services operate by using service redesign techniques such as process mapping, demand and capacity analysis and statistics process control whilst simultaneously embedding the use of these tools within directorate/service. Ensures patients and relatives have a central role in the development and monitoring of service development projects for which the post holder is responsible. Uses and interprets research and audit findings to aid the development of new guidelines and protocols which support service improvements. Ensures regular progress reports, data sources and project reports are produced and submitted to the Clinical Service Manager for Radiotherapy and presented to project boards/NHSE where appropriate. Plays a key role in service planning and development for the Radiotherapy business, administration, and performance. Information Management Assisting the Clinical Service Manager for Radiotherapy, Head of Radiotherapy and Proton Services and Divisional Management with information to support reporting requirements, such as cancer targets/activity. To support, where necessary, preparations for external reviews and quality assurance programmes. Co-ordinating responses to consultation documents and special initiatives. Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches. Communication Maintains a range of highly developed effective communication and working relationships. Communicates at the highest level, with respect to highly sensitive and highly contentious information regarding service improvement and development. Negotiates, influences, persuades, and reconciles conflicting views in a challenging and sometimes hostile environment in a manner that ensures credibility and fosters effective and lasting relationships with colleagues, staff, users and other stakeholders. Presents information both formally and informally to, appropriate boards and committees, senior managers, staff groups and patients. Develops and implements processes that support good communications both within the Trust and division. Actively works with clinicians, managers, and staff to develop an environment that promotes continuous service improvement. Employs motivational skills to encourage collaborative working to improve services and performance. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies, and legislation. To challenge behaviour that infringes the rights of others. To identify and take action where necessary to address discrimination and oppression. Health & Safety Monitor and maintain health, safety and security of self and others in own work area. Identify and assess potential risks in work activities and help others in how to manage these risks appropriately. Act as a role model and work within legislation and Trust procedures on risk management. Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system. Identify training needs in health and safety whilst identifying appropriate resources. Additional Requirements In the absence of the Clinical Service Manager for Radiotherapy, attend meetings, deputising as required, ensuring divisional views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion. Follow risk management procedures at all times including the identification, assessment and management of risk within the division. Inclusion on the trust Duty Manager Rota To abide by all Trust policies and procedures. To be responsible for own professional /personal development. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

For further information on this role, please see the attached detailed Job Description and Person Specification. To facilitate role extension of radiographers and imaging staff, to enable cross covering of Imaging Services. To facilitate clinical placements for student radiographers / nuclear medicine technologists and to liaise with UK and international universities to enable this. To ensure that all professional staff participate in Continual Professional Development To ensure that all non-clinical staff participate in continuous development. To monitor sickness/absence levels and where necessary implement corrective action.

Position summary statement:

Guest Service Team Leader (GSTL) works as a supervisor role of front office to manage all aspects of the front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.

Responsible in meeting guest needs and exceed guest expectations. Addressing and rectifying guest concerns and complaints, and perform office duties such as associate work schedules, monthly reports, and coordinates with other departments. A competent working knowledge of the property management systems (PMS) and Standard operating process are required. GSTL is responsible of mentoring and coaching junior associates.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Requirement:

• Minimum 3 years experience as a Senior position in Front office preferably from a Deluxe Premier Hotel or Serviced Apartment.
• Has excellent background in guest or customer service.

About the role


The Service Delivery Manager is accountable for overseeing IT Service Management (ITSM) operations, metrics, and reporting, with a focus on driving continuous improvements and elevating the maturity of service delivery processes. The role delivers business value in a cost-effective and timely manner, aligned with InfraBuilds needs, while leveraging ITIL best practices as a guiding framework.
*This role will see the successful incumbent working on average 3 days from the Sydney CBD head office and 2 days WFH.
Key responsibilities include but not limited to:  

Lead operational and end-user technology support to enhance efficiency, aligning information technology with business goals to drive high levels of customer engagement and satisfaction.
Own, develop, and evolve all Service Management capabilities, including core ITIL functions








... Click here to view more detail / apply for ITS Service Delivery Manager

For full details of this fantastic opportunity, please see attached job description. We encourage informal visits or discussions, so please do get in touch with us. We look forward to receiving your application.

£32,000 per annum

48 hour working week - To be flexible covering days, nights and weekends

Northern Security Ltd is a well-established security provider, operating in the industry since 1998. We hold several industry accreditations and are a recognised training provider for the industry. We currently have a vacancy for a Service Delivery Manager based in Carlisle. Having the ability to work independently and well under pressure, a flexible attitude.

Job Description

Responsibilities for this position include, but are not limited to:

• Developing and nurturing strong, long-term relationships with Officers
• Leading a team throughout the region, setting clear performance objectives and goals
• Conducting regular performance evaluations, 1-2-1 meetings, and appraisals
• Competing training plans with the officers, and ensuring we are meeting the site requirements
• Conducting any investigations and meetings when necessary
• Providing feedback and coaching to the team to improve performance
• Collaborating with internal teams to coordinate service delivery and resolve any issues or challenges
• Monitoring and assessing client satisfaction and feedback
• Proactively addressing and resolving client issues to maintain high levels of satisfaction and identifying opportunities for service improvement
• Working closely with cross-functional teams

Applicants must be:

• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Proven track record of building and maintaining client relationships
• Exceptional organisational and time management skills
• Able to give and receive feedback and use it as a tool to grow
• Strong IT and administration skills
• Be Able To Provide 5 Year Check Able History to Complete BS7858 Vetting and Screening

Benefits of the Role:

• Full training will be provided
• 28 days holiday (pro rata for part time hours)
• Company contributory pension scheme available
• Long Service Awards

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.

About The Role
In your role as Head of Service at HC-One, you’ll value one thing above all. Kindness. It carries across every aspect of our Dementia, Nursing, Residential and Specialist Care homes. Every single person who works here understands that our Residents are people just like them with their own stories to tell. By joining HC-One you’ll have a wonderful opportunity to give something back to those people.

About You
As Head of Service that will mean helping to prepare and serve nutritious, healthy meals that our residents will love. Assisting and preparing the cakes for the morning tea trolley and the lunch time dessert/cakes. You’ll demonstrate the highest standards in cleanliness, food safety and hygiene. And, whether you’re maintaining food supplies and fridge/freezer temperatures, showing new starters how to use the equipment or scrubbing that last bit of spilled food from inside the oven, you’ll always have resident well-being in mind above anything else.
HC-One are looking for someone with kitchen experience. You must be aware of The Food Safety Act 1990, The Health and Safety at Work Act 1974, RIDDOR and COSHH regulations. Great record keeping and organisational skills will be essential, as will the ability to follow recipes. And, whenever you communicate with a Resident or co-worker, you’ll be truly considerate and kind.
Well, after all, it’s just in your nature.

Subject to experience and qualifications.

About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
#HCOneJobs

Purpose of the position

Ensure the engineering region runs effectively whilst achieving KPI objectives including but not limited to, customer satisfaction, productivity, first time fix, regional revenue targets and full compliance to Health, safety, and environment standards.

• Drive high standards of engineering across the region.
• Coach, influence and support a group of regional engineers to deliver the best possible results

Accountability

• To deliver technical support to engineers when required
• Assist the regional manager to deliver on regional KPIs
• Drive positive culture across the region

Responsibilities:

• Provide technical expertise within the region.
• Coaching of experienced and apprentice engineers.
• To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the regional operation and coach we improvements are identified.
• In collaboration with other colleagues, ensure a safe working environment is maintained.
• Drive continuous improvement in the region by setting targets, objectively measuring performance, providing regular feedback, and coaching.
• To assist with regional resource planning and delivery against these plans, including ensuring call out rotas are completed.
• To ensure that regional engineering Key Performance Indicators (KPI's) are met.
• To contribute towards the continuous improvement of processes/methods and operating practices within the region
• To motivate and develop staff with a view to career progression and development.
• To ensure that regional engineering Key Performance Indicators (KPI's) are met by setting targets, objectively measuring performance, providing regular feedback, and coaching.

Tasks:

• Provide telephone technical support for field & site-based engineers.
• Where required, deliver in van training/coaching to support the engineers within your business region. This could include but is not limited to; technical issues with servicing, maintaining, or repairing refrigeration units. Supporting the engineers to utilise their electronic equipment including accurate completion of work via the mobile work order system.
• Support the regional manager to ensure the safe operation of any remote sites within the region.
• Support the lead engineers where they identify the need for technical support or training
• To assist with the recruitment of regional staff.
• To provide daily/weekly operational reports and status updates and review as required.
• To ensure the timely investigation and resolution of operational and Health and Safety issues
• Work with regional manager and lead engineers to plan technical training requirements for the engineers within your region.
• To assist with any disciplinary/grievance matters in line with Company procedures.
• To build rapport, develop trust and respect from both internal and external customers.
• To undertake such duties as may be reasonably required for the effective operation of the function.

Capability

Behavioural Competencies:

• Build team capability
• Communicate effectively
• Collaborate and breakdown barriers
• Demonstrate technical expertise
• Deliver results

Technical Competencies:

• Extensive knowledge of transport refrigeration systems
• Knowledge of engineering processes, including PPE, vans, tools, parts.
• Computer literate to an adequate standard in Microsoft applications
• Excellent verbal and written communication skills
• Basic Mathematics & English

Education:

Essential:

• GCSC level education

Desirable:

• NVQ level qualification
• Electrical qualifications/certification would be an advantage.
• Mechanical/Engineering certification would be an advantage.

Experience:

• Experience coaching and leading in the transport refrigeration industry

B.I.C. SERVICES PTY LIMITED is a Professional Commercial and Industrial cleaning company and a leading provider of commercial and Industrial cleaning services in today’s marketplace. As a Business Service Manager, you will drive operational excellence, Stakeholder and Customer Engagement, foster a supportive work environment through leadership and development, and ensure strict adherence to safety and compliance standards.

Operational Excellence:
• Responsible for the management and operation of the site/sites, including ensuring the performance of contracts, meeting all relevant contract and Company KPI’s, handling of complaints and dealing with employment related matters.
• Control attendance of employees at the various commercial and industrial worksites and make the necessary arrangements to cover the job when, for any reason, a staff fails to show up for work.
• Ensure high standards of cleanliness and safety, adhering to security, health, and safety regulations.
• Monitor and report on performance of contracted services such as waste removal and window cleaning and ensure they are complying with the Company’s Operating Systems.
• Take full ownership of managing and resolving all cleaning feedback and complaints of commercial and industrial clients.
• Implement strategic planning and best practice initiatives to remain at the forefront of cleaning operations.

Stakeholder and Customer Engagement:
• Work closely with stakeholders and departments to promote teamwork and add value.
• Be the first point of contact for Clients and liaise with Clients to build, maintain and enhance strong long-term relationships.
• Build and maintain strong relationships with clients, employees, suppliers, and local authorities.

Team Leadership and Development:
• Lead the Cleaning / Presentation team, creating a positive and motivational working environment.
• Develop and implement advanced planning for all cleaning operations, including periodic tasks, with clear schedules and sign-offs.
• Provide the necessary training and support for new and existing employees and supervisors, with focus on maintaining the Company's strategic goals.
• Focus on training and development to establish good working practices and enhance customer experience interactions

Compliance and Safety:
• Conduct regular site inspections to ensure strict adherence to compliance with company standards and safety regulations.

Financial and Budget Management:
• Manage and report on cleaning operational budgets with transparency, including forecasting and tracking expenditures.
• Oversee payroll, rosters, and manning levels, ensuring compliance and accuracy.

Position Requirements of Qualifications:
• Bachelor's degree in business management or relevant discipline.
• Proven experience in operations management within a cleaning services environment, with a strong track record of achieving results and optimizing processes.
• Demonstrated leadership qualities with a passion for mentoring and developing teams.
• Excellent communication, negotiation, and problem-solving skills.
• Strategic thinker with exceptional time management and prioritization abilities.

Key Requirements:
• At least 2 years of leadership experience in a cleaning services environment.
• Proven ability to manage growth within a contract environment and adapt to dynamic conditions.
• Strong business and financial management skills, with a creative approach to problem-solving.
• Willingness to be flexible with your schedule and a positive "can do" attitude.
• Experience working with people from diverse National, Cultural and Linguistic backgrounds.

Annual Salary: $80000 + Superannuation
Only eligible and shortlisted applicants will be contacted.

Job Ref: AM13469Branch: Klarent Hospitality Head OfficeLocation: Klarent Hospitality, GlasgowSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 10/10/2024Closing date: 12/11/2024

Our IT Function within Klarent Head Office have an exciting new opportunity for a hands-on IT Professional to join our dynamic team in the role of Service Delivery Manager with a strong focus on compliance and governance.

The Person:

• Have extensive experience within IT based roles inclusive of IT Service Delivery Roles
• Have previous experience in project management and the monitoring of this in addition to support management inclusive of SLAs, escalation and trend analysis.
• Have a strong understanding of IT Service Management processes and best practices such as ITIL in addition to a strong focus on compliance and governance
• Is an analytical thinker with the ability to make informed decisions and find creative solutions to complex problems
• Is comfortable to work in collaboration with others in their team and/or other functions however can also work autonomously and is committed to seeing through from start to finish
• Qualifications

• PM skills – Prince 2, PMP
• Hospitality experience preferred

Particular skills / experience

• PMS
• POS
• Telecoms
• Data networks
• Office 365 Administration
• Sharepoint Administration

The Role:

• Oversee the delivery of IT services to internal team members at all levels, ensuring that all services are delivered in accordance with agreed SLAs and KPIs whilst reviewing and implementing policies and procedures related to IT service delivery and compliance.
• Ensure that all IT services are compliant with relevant regulatory and legal requirements, such as GDPR, latest PCI Standards, and that appropriate controls are in place to manage risk.
• Manage the relationship with third-party suppliers, ensuring that their services are delivered to a high standard and that they are aligned with our compliance and governance requirements.
• Project Management of IT Services within any agreed projects.
• Lead incident coordination and guide the team in case of any IT incidents.

The Benefits:

• Hybrid Working – 4 Office Days & 1 at home
• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent hotel rates for friends & family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Lunch provided

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

To find out more, visit https://www.klarenthospitality.com.

Klarent Hospitality is a leading hotel investment and management company.

We currently manage a portfolio of 30 hotels in the UK and Ireland trading under prestigious, international brands such as Hilton, Hilton Garden Inn, DoubleTree by Hilton, Mercure and Ibis Styles.

Klarent Hospitality was established in 2015 and we have a proven track record in delivering operational excellence, exceptional customer experiences and superior performance through people development, active management and smart investment.

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Service Delivery Manager (Night shift)

Salary: £42,000 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours: 40 hours per week. Tuesday to Saturday, 22:00pm to 06:00am

Location: Westminster



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the wellbeing of our people and service to our customer and communities.
  
• Ensuring training and competency checks are in place for all roles.
  
• Monitor operational performance, follow up on complaints, problem solve for operational challenges.
  
• Delivery of a first time collection culture and all contractual performance KPI's.
  
• Lead our people & assets to deliver / exceed service expectations.
  
• Developing an excellent day to day relationship with client officers and residents, built on trust and service delivery.
  
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
  
• Investigate safety incidents, under performance and disciplinary incidents.
  

What we're looking for;

• Experience in developing/mentoring people
  
• Waste management - desirable
  
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
  
• IOSH Managing Safely
  

What's next?



Apply today, so we can make a difference for generations to come.



We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia



We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.