Total 40 Others level Customer Service job vacancies in D02 Anson, Tanjong Pagar

Role Description

Support Private Wealth Management Relationship Manager(s) in providing client service and ensuring that all KYCs (Know Your Customers) and documentation relating to Private Wealth Management transactions are in order.

Specific Responsibilities

• · Initiate and/or follow up on documentation pertaining to new account opening.
• · Liaise with clients to ensure that submitted documents are in order.
• · Ensure efficient & prompt management of orders as well as execution of transactions.
• · Collaborate and obtain information from internal stakeholders so that work can be performed promptly.
• · Provide background information to Relationship Managers and Product Specialists to facilitate the execution of clients’ transactions.
• · Ensure compliance with the Bank’s legal and compliance guidelines and regulatory requirements.

Requirements

• Diploma or Degree holder
• Minimally 5-7 years of relevant working experience, preferably in private banking
• Proficient in written and spoken English
• Ability to manage inquiries timely and accurately. Make decisions within guidelines and policies to avoid risks
• Strong interpersonal and communication skills. Analytical, decisive, and problem-solving skills.

Preferred skills

• Understanding of AML/CFT framework and the regulatory environment and its applicability to Private Banking clients in the areas of onboarding, on-going client reviews and transaction monitoring.
• Familiar with MS Excel, MS Word, MS PowerPoint and other office automation tools.

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Entry level independent can try as training will be provided

Responsibilities:

• Setup Architecture and design guidelines for the platforms across on-premise
• Work collaboratively with development team, technical lead and business analyst to determine technical direction and approach to system design and implementation
• Coach and train project team members on Technical architecture processes and best practices
• Analyze security vulnerability reports for Operating system, Middleware solutions
• Plan operating system, middleware patching involving to set up development, testing, and production environments
• Proposes solutions that satisfy performance requirements; ensures test strategy validates performance requirements; tunes application performance issues
• Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
• Develops and maintains system documentation

Requirements:

• Degree in Information Technology or any related field
• At least 4-6 years experience in operational, maintenance of solutions at On-premise, and Cloud
• Experience in setting up development, testing, and production environments at GPC (Government Private Cloud)
• Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway
• Experience in AWS, managing DevOps and MEAN Stack

Interested Applicants, please email your resume to charmane.lalog@manpower.com.sg (R1767650), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Responsibilities

• Monitor tool performance metrics consistently to ensure high uptime, rapid ticket resolution, and overall operational efficiency;
• Establish feedback loops with the support team to continuously refine tool functionalities based on real-world challenges and advertiser requirements;
• Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies;
• Gather insights from various channels (internal and external teams) QA and amalgamate them for actionable insights;
• Gathering in industry knowledge and best practices to improve CSAT;
• Ensure all managed tools deliver an intuitive, smooth, and efficient user experience for advertisers;
• Gather and integrate feedback from users to facilitate continuous tool refinement;
• Analyze data and feedback to identify trends and opportunities for improving tools and the overall advertiser experience;
• Identify relevant data sources, extract data for analysis, and apply analytics tools independently to generate insights;
• Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.

Qualifications

• BA/BS degree or above with 3+ years of product operations experience with digital advertisement products or on saas platforms;
• Familiar with advertising solutions on Google, Meta, and Snapchat platform is a plus;
• A fast learner and self-starter with a good sense of judgment and critical thinking skills;
• Experience building business cases from market research and analysis;
• Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives;
• Strong data and business analysis skills; comfortable with spreadsheets;
• Knowledge of MS Excel, Power BI, Tableau or Lookerstudio is a plus;
• Experience working in a sales/client-facing capacity.

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

• Perm and comfortable to work at Jurong Island
• Must have experience leading a team and is strong in L2 technical user support experience within manufacturing industry
• Proven strong experience in network & server experience with CCNA certification

The IT Manager oversees the specialized support to IT Administrators and contractors within the manufacturing plant, offering expert advice and resolving complex issues related to PC's, laptops, servers, Microsoft Office, collaboration tools, security, and networks.

Job Description

• Provide L1 and L2 technical support for up to 200 users, ensuring timely communication regarding progress, issues, and improvements.
• Resolve computer software and hardware problems in accordance with Group IT policies and standards, emphasizing root cause analysis and knowledge sharing to prevent rework.
• Maintain and support network and regional systems for process automation and local databases, addressing needs such as safety incident registration and compliance.
• Drive improvement of IT systems and processes, contributing creative and innovative ideas to site management.
• Manage budget and asset management and lead on-site end-to-end projects within the region, ranging from infrastructure upgrades to core service changes, with varying complexity and duration.
• Represent multiple sites and offices, attending meetings, reporting findings, and implementing solutions independently.

Requirements

• Degree in Computer Engineer or equivalent
• Minimum 8 to 10 years experiences within IT industry and minimum 3 years people management experience.
• Familiar with cyber security principles and best practices
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues
• Proven strong experience in network & server experience with CCNA certification
• Certificates:
• Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals);
• ITIL v4 Foundations;
• Cisco CCNA
• Show interest in and be aware of latest trends in IT.
• Fluent business English and local-language speaker.
• Comfortable to work in a multi cultural environment with IT contacts all over the region.
• Team player

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Entry Level with Diploma /Degree education background can also apply

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Description

• greet and lead the guests to their seats
• serve food & beverage according to the guests orders efficiently
• assist in table set-up and proper handling of equipment
• monitor the quality of all food & beverage items served
• present the menu, make recommendations and push restaurant sales
• attend to the guest complaints and refer the issues to superior so that service recovery can be done immediately.

Job Requirement

• Service-oriented and positive attitude
• Good team player
• Able to work shifts including weekends and public holidays

~WEST REGION~ (Company 2ways transport provided)

Key Responsibilities:
• Answer and direct phone calls from customers.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Update and maintain office policies and procedures.
• Order office supplies and research new deals and suppliers.
• Act as the point of contact for internal and external customers.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
• Shipment arrangement Import/Export handling.

Requirements:
• Able to work in a fast-paced environment, independently and good with teamwork.
• Highly driven with a positive attitude, customer-centric mindset with good interpersonal skills.
• Able to start immediately or within a short notice period will be an advantage.

OTHER INFORMATION

• O level with experience / fresh diploma in logistics or relevant field
• 5.5day (Alternate saturday - halfday)
• Basic + AWS + VB

Working hours: 0830hrs-1730hrs (Mon-Fri)

0830hrs-1230hrs (Alternate Sat)

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Come join us and be an integral part of a dynamic, pre-opening team at PULSII where French and Italian traditions blend with specially selected Japanese ingredients to create a culinary Masterpiece with perfect balance, through wood-fired cuisine.

Strategically located in the heart of the bustling Tanjong Pagar enclave, our new and exciting up-coming restaurant aims to delight our guests with innovative wood-fire dishes, carefully tended to by our well-trained Chefs, celebrating the best of these diverse, culinary heritages.

If you are fuelled-up to thrive in a fast-paced restaurant environment, we warmly welcome you to join us on our trail-blazing culinary journey.

Service Crew

Position Overview:

We are currently seeking enthusiastic and customer-focused individuals to join our service team as Service Crew. As a Service Crew at our fusion concept restaurant, you will play a key role in delivering exceptional customer service and ensuring that guests have a memorable dining experience. Whether you're assisting guests with menu selections, taking orders, or providing attentive service throughout their meal, you'll be an essential part of creating a welcoming and enjoyable atmosphere for our guests.

Responsibilities:

• Greet guests warmly and assist them in a friendly and professional manner.
• Provide menu recommendations and describe dishes to guests, answering any questions they may have about ingredients or preparation methods.
• Take food and beverage orders accurately and enter them into the point-of-service (POS) system promptly.
• Serve food and beverages to guests with attention to detail and presentation, ensuring that all items are delivered correctly and in a timely manner.
• Anticipate guests' needs and respond promptly to any requests or concerns to ensure their satisfaction.
• Maintain cleanliness and organization in the dining area, including clearing and resetting tables, refilling water glasses, and ensuring that the dining and work areas are tidy and welcoming.

Requirements:

• Interested applicants with no prior experience are welcome to apply.
• Friendly and outgoing personality with a passion for providing excellent customer service.
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• Strong communication skills and the ability to interact confidently with guests and team members.
• Willingness to learn about our menu offerings and culinary concepts.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• Competitive salary and benefits commensurate with experience, including opportunities for performance-based incentives.
• Opportunities for career growth and advancement within our expanding Group.
• Staff meals are provided.
• A supportive and collaborative work environment where your creativity is valued.

Stag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.

We are looking for a creative, passionate and initiative Robotics and coding Trainer

Job Description

Able Conduct physical enrichment training (Robotics and Coding) with children

Good classroom management

Facilitate an inclusive and collaborative classroom environment

Prepare educational material such as module summaries, videos etc.

Ensure attendance and other Training records documents

Conduct evaluations to identify areas of improvement for training and curriculum

Monitor employee performance and response to training

Must be willing to travel different location

Requirements

Must be registered on IRS MOE

Must have prior experience in training children

Must have prior Coding or Robotics training with children

Minimum GCE A Level/Diploma in any discipline

Good communication skills and with an excellent command of English.

Proficient in Microsoft Office

Proactive and with a positive mentality, creative with excellent presentation, communication, negotiation and interpersonal skills

Able to work independently and as well as a team player

Able to lead the team and have good initiative

Prior operations and office administration experience preferred

Never say die attitude

Able to work under pressure

Responsibilties:

• Monitor IT networks, server systems and commercial clouds.

• Single point of contact with customers/users, resolver groups, third party service providers and other departments

• Answer hotline calls and respond to e-mails within agreed timescales and SLAs

• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales

• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Diploma/Higher NITEC in Information Technology/Computer Sciences/Electrical/Electronics/ Telecommunication

• Strong teamwork and communication skills

• Excellent customer service skills

• Prior experience in Network Operations Centre (NOC) environment preferred

• Class 3/3A driving license is compulsory.

*Office hours, with after office hours standby duties when required*.

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

Job Description:

We are seeking a skilled and experienced Watch Technician to join our team. The ideal candidate will have a passion for watches and exceptional technical skills in repairing and servicing a wide range of timepieces. The Watch Technician will be responsible for diagnosing issues, performing repairs, and ensuring that each watch meets our high-quality standards.

Responsibilities:

-Diagnose issues with watches and determine appropriate repair solutions.

-Perform routine maintenance, cleaning, and servicing of watches.

-Repair and replace watch parts as needed, including movements, crystals, and straps.

-Test and calibrate watches to ensure accuracy and performance.

-Maintain detailed records of repairs and services performed.

Requirements:

Proven experience as a Watch Technician or similar role.

-Strong technical skills in repairing mechanical and quartz watches.

-Knowledge of watch movements, components, and tools.

-Attention to detail and a commitment to quality craftsmanship.

-Excellent communication and customer service skills.

-Ability to work independently and efficiently in a fast-paced environment.

-Certification from a recognized watchmaking school or program is a plus.

Responsibilities:

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner

Requirement:

• Min O level / ITE / Diploma in any discipline
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590