Total 50 Director/C-Level Customer Service job vacancies in Islandwide

Service Delivery Director (Backend Command Center) – In this role, you will be a technical common center manager overseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations.

You Will：

• Responsible for P&L of the accounts managed as well organizing, planning, directing and coordinating overall performance
• The role is responsible for managing the data center’s operations / infrastructure / network / server storage/security tools
• Strong experiences in delivery operations to meet budget and other financial goals
• Direct short-term and long-range planning and budget development to align to business goals
• Demonstrate successful execution of business strategies for all the delivery units
• Ensure customer satisfaction and growth in satisfaction index
• Responsible for effective management of various projects activities and the achievement of business results while ensuring customer and employee satisfaction
• Establish overall project management strategy and manage project scope
• Responsible for periodically assessing the project resourcing and ensuring it is in line with proposed deployment and adequate for project requirements
• Assess project risks and ensure timely resolution
• Ensure compliance to the terms and conditions of contracts and SLAs
• Promote building of team relationships
• Evaluate and enhance team productivity

You Bring:

• Bachelor Degree or Master in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 10 years of experience in IT industry / IT outsourcing with proven ability to work in large groups and for large accounts, to lead large teams
• Should have successfully delivered significant growth to accounts led by him/her
• Experience with government sector is preferred
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
• Experience in coaching and staff development is mandatory

Director Technical Customer Support & Innovation APAC

Department: Food Application Innovation Centres

Report to: VP Sales APAC

Description

Lead, Develop and Managing the Customer Support & Innovation teams in line with Corbion’s Strategic choices. The Technical Food Application teams will closely work together with both the sales team & business development team to support existing business as well as to develop new customers and innovations for the APAC market.

Responsibilities

Assure Technical Customer Support & Innovations to realize Corbion APAC’s short term & long term targets & ambition. Manage the Food Application Teams & Regional Food Application Centres in APAC

- Lead, Develop & Manage Application team.

- Assure that strategic competencies (e.g. Food Microbiology, Preservation, Food Chemistry, Food Analytics)

- Assure on target Application knowledge for the strategic and important markets (e.g. Meat, Beverages, Confectionery, Bakery, Prepared Foods, Sauces Dressings & Condiments).

- Assure that all application trials are registered, reported, scientifically sound and used by the Sales & Business Development Teams to generate new & maintain existing customers;

- Manage the food lab, the raw materials/chemicals, the equipment & procedures;

- Assure a Safe & Hygienic environment in the Food Application Laboratory/Kitchen;

- Develop and Maintain external & Corbion network with experts

Assure technical support for the Sales team, Distributors & Customers:

- Generate data & information to support the value and efficacy of Corbion ingredients;

- Train & Support the Corbion Sales team, Corbion Distributors as well as to assure leadership in Key-Customer projects;

- Represent Corbion and promote Corbion’s capabilities & knowledge at customers & international Conferences & Seminars

Deliver new innovations to the APAC food market through Collaborating with Business Development, R&D and Market insights:

- Generate new ideas to develop new products & propositions for the APAC market;

- Lead & Participate in Corbion and/or Customer innovation projects in line with Corbion’s strategic direction & capabilities;

Requirements

- Position is based in Singapore.

- Master, PhD degree or equivalent in Food Science, Food Microbiology and/or Food Technology.

- Have more than 15 years relevant experience in the Asian food and food Ingredients Industry in managing an Application food lab and a team of food application scientists

- Vast experience in Meat, Confectionery & Beverages as well as in Food Microbiology and/or Food chemistry/analysis is advantageous.

- Have shown results to develop Application Scientists/Technicians to independently support both Sales & Customers.

- Willingness to participate with the team in the application lab for 20-30% of the time.

- A result oriented individual who is technically skilled with a creative mindset to overcome application challenges

- Strong technical writing and reporting is critical for this position

- A commercial drive combined with creativity, passion, and performance orientation

- A sensitive & flexible team-player

- Self-confident and self-managing, pro-active and taking initiative

- A good communicator who understands and is experienced in presenting to both technical and commercial audiences

- Fluent in English

- Willingness to travel up to 15-25%, mostly in the APAC region

Location

36 Loyang Drive, Singapore 508949

Job Summary

The Customer Support Director (CSD) is responsible for overall regional customer support topics and acts as the second level escalation to all customer complaints; they are the customer advocate within Safran Cabin Services. The CSD shall ensure that the respective teams monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in shipping of goods.

The CSD is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. The CSD will accompany their respective team members to on-site customer visits throughout their region of responsibility throughout North & South America, Europe, Middle East, Africa, Asia Pacific as applicable.

Responsibilities

• Oversees all aspects of the regional customer service experience and implements effective processes and procedures for Customer Support Managers to interact with customers.
• Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards.
• Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support.
• Ensures that the regional customer support team work in line with operational requirements with regards to order management to meet launch dates, quotes and invoices produced to meet sales targets.
• Adheres to and manages the approved regional departmental travel budget.
• Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.
• Continually strives to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.
• Building new and developing long lasting relationships with customers senior level management.
• Monitor the In-service issue records posted within the Rolling Action Item Lists (RAIL’s) on INSITE platform
• Accompany Support Managers on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
• Accountable for the region’s Key Performance Indicators (KPI's) and balanced scorecards.
• Analyze data to identify trends and areas of improvements.
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims.
• With the support of other departments, manages the regional customer interface for complaints or external quality escapes.
• Ensure post visit reports are generated with actions and commitments assigned through to completion.
• Support SCS Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
• Customer support contract awareness.
• Provide level 1 & 2 technical support using CMM’s & technical drawings data.
• Any other duties as assigned.

Requirements

• Bachelor’s degree or related field/equivalent experience.
• At least 10 years of customer support, Sales and Management experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Basic knowledge of Sales management methodologies, proven ability to manage complex projects, and Customer Requests or Concerns.
• Proficient with MS Project, competent with MS Office programs.
• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.
• Skilled in problem solving and resolution is necessary to defuse situations with internal and external customers and maintain mutually beneficial customer relations.
• Traveling is required (up to 50%).
• Possess excellent interpersonal and communication skills, management /leadership acumen.
• Rigorous and well organized / Good presentation skills / Good negotiating Skills / A very good level of diplomacy.
• Protracted or irregular hours may be required.
• Relocation to another Safran facility may be required.

Our Client is an established company in Singapore, who is seeking to recruit a Senior Director, Design and Engineering (Data Centre).

Senior Director, Design and Engineering (Data Centre)

Our client is looking for a senior director to manage their data centre design / engineering for regional expansion. You will be leading the inhouse engineering design team.

Responsibilities:

· To ensure we deliver to our customers on time and on budget.

· Lead the internal & external design teams as our project technical lead.

· Develop innovative Building & associated MEP solutions for our data centres.

· Collaborate with both internal and external construction and commissioning teams.

· Drive continuous engineering solutions across the business by leading the design of customer-centric solutions.

· Lead a project design team from inception to delivery of multi-MW hyperscale solutions.

· Develop high-level schematics of Building & associated MEP solutions.

· Develop Basis of Design documents to communicate design intent externally and internally.

· Perform concept equipment layouts.

· Collaborate with our top cloud and enterprise customers and communicate presentations on all aspects of design.

· Develop high level master planning, space planning and engineering solutions for potential new developments (conceptual and feasibility stage)

· Produce consultant briefs to develop designs from feasibility stage through concept, scheme and detailed design stages, ensuring continuity of design philosophy and approach.

· Coordinate technical aspects of direct procured equipment and facilitate alignment with the design team.

· Understand commercial implications of engineering decisions and build cost models for customers.

Requirements:

· Minimum 20+ years' experience in design and project delivery across multiple industries

· 10+ years’ experience working for a data centre design experience in the Asia Pacific market as a consultant will be an advantage.

· Strong leadership and foresight to lead multi-disciplinary teams across multiple geographies.

· Exceptionally flexible and forward-thinking as you must be ready for continuous change in direction.

· Willing to make decisions and be accountable for them.

· Excel at communication and can deliver effective presentations on data centre operations to customers, peers, and management.

· Willing to travel to other APAC regions on a regular basis.

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Our Client is an established company in Singapore, who is seeking to recruit a Associate Director, Operations (Data Centre), Malaysia.

Associate Director, Operations (Data Centre), Malaysia

• To review and reform the existing Data Centre network and IT system.
• To develop and integrate the existing Building Management System (BMS) and Environmental Monitoring System (EMS).
• To introduce IOT sensors for Artificial Intelligence and to collect data for Machine Learning implementation.
• Manage the department by providing leadership, coaching, training, and mentorship and overall development of the employees.
• Manage resources in manpower, capital, and operating expenses within the team. Ensure resources are leveraged at the most optimum, efficient, and cost-effective manner.
• Work with Procurement on all the tender processes and internal team on the specifications/requirements, to ensure all contracts and tenders are process in accordance to policies. Work with Project team on submitted tender, evaluate feasibility, life cycle cost and maintenance requirements of the design, equipment and services rendered.
• Update senior management on overall performance status and activities for the department.
• Strategize and lead the department towards centralization, digitalization, and data analytical to improve Data Center resiliencies and efficiencies.

Skills for Success

• Degree/Diploma in IT Network, Mechanical, Electrical, Building Services, Facilities Management, or related disciplines.
• Minimum 15 years of experience in mission critical facilities.
• Manage the relationship with the client, vendor and all stakeholders.
• Perform other job-related duties or special projects as assigned.
• Ability to effectively respond to all issues, complex enquiries or complaints from customers, users and/or higher management.
• Excellent interpersonal and communication skills
• Ability to multi-task, work under pressure and within tight deadlines.
• 
  

Technical Skills

• Knowledge in DC Network, IT integration, BMS and EMS.
• Knowledge in deployment of IOT, AI and ML for predictive O&M.
• Knowledge in Data Centre/Critical Services management.
• Knowledge on authority regulations such as Electrical, ACMV, security, fire and workplace safety
• Experience in dealing with various external stakeholders such as consultants, contractors or service vendors.
• Knowledge in TIA 942, ISO27001, SS 564, OSPAR, TVRA, SOC Type I/II

Professional Certification:

• Network and IT Expertise
• Singapore Certified Energy Manager
• Fire Safety Manager
• Licenced Electrical Worker (preference)
• Operational Technology (OT)

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analysed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

Job Requirements:

• Degree in Information Systems, Computer Science or equivalent
• Typically 12 years of IT Delivery experience.
• Deep experience in IT operations management experience, especially in the area of infrastructure planning, data centre operations, network, server platform and systems management, preferably with at least ten thousand (10,000) users.
• In addition, the Operations Director shall be ITIL Foundation certified, familiar with ISO 9001 and ISO 27001 and have managed at least one of the reference sites provided by the Tenderer in its Tender Offer.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship

Chief Executive Officer | CEO | Enrichment Centre | Up to $15k | Only with same Exp | Jurong

Location: Run around different outlets, Office at Jurong East Branch.
Working days / Timing: Mon - Fri (10AM - 7PM) ; Occasional weekends required (Compensate Time off in return)
Salary: $8000 - $15000

Company Description:
Established since 2010, with more than 20 education centres spread islandwide across Singapore offering Tuition Services, After school care programme and Enrichment centres under multiple-brand names.

Position Overview:
The CEO will be responsible for overseeing all aspects of the centre's operations, including strategic planning, financial management, staff development, and programmatic excellence. The CEO will work closely with the board of directors to develop and implement a vision for the center that aligns with its mission and values.

Key Responsibilities:

• Strategic Planning: Develop and implement a strategic plan that ensures the center's long-term sustainability and growth.
• Financial Management: Oversee the center's financial operations, including budgeting, forecasting, and financial reporting.
• Program Development: Work with staff to develop and implement high-quality educational programs that meet the needs of students and families.
• Staff Development: Recruit, hire, and train a high-performing staff team. Provide leadership and support to staff to ensure their success and professional growth.
• Community Engagement: Build and maintain strong relationships with parents, students, staff, and the community at large.
• Compliance: Ensure that the center complies with all relevant laws, regulations, and licensing requirements.
• Board Relations: Work closely with the board of directors to keep them informed of the center's progress and to seek their input and guidance.

Qualifications:

• Bachelor's degree in education, business, or a related field; advanced degree preferred.
• At least 5 years of experience in a leadership role in education, preferably as a director or executive director.
• Strong business acumen and financial management skills.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Our Client is an established company in Singapore, who is seeking to recruit a Regional EHS Director (Data Centre).

Regional EHS Director (Data Centre)

The client is looking for a Regional EHS Director to manage their data centre delivery for their regional expansion. The candidate will be a key member of the in-house construction team, making an impact in several ways:

• Manage data centre EHS activities during project construction in alignment with the road map strategy.
• Working in conjunction with leadership & project d elivery teams to define the regional implementation plan and tactics to achieve the regional EHS strategies.
• Develop, integrate, and execute regional long term/short term EHS strategies, policies, programs, procedures, standards, training, processes, and actions plan throughout the business organization to effectively manage applicable or relevant requirements.
• Ensure regional compliance with EHS laws and employee safety and injury prevention programs.
• Perform EHS compliance applicability reviews, EHS risk assessments and implement effective programs, procedures, processes, and systems to ensure regulatory compliance and protect employees, communities, and the environment.
• Manage external stakeholders EHS activities, including reporting, visits, or inspections.

Skills for Success

• About 20+ years experienced EHS Professional holding a Bachelor’s Degree in Engineering / Degree in Occupational Health and Safety will be an advantage.
• Working experience in various fields of construction including experience in Health, Safety and Environmental field,
• Experience designing, revising, and implementing health and safety processes and procedural documentation.
• Qualification on Workplace Safety · Safety Management Systems · Accident Investigation · Construction Safety · Risk Management · Hazard Identification · HSE Management Systems.
• Experience working with APAC regional EHS regulations.
• Strong leadership and foresight to lead multi-disciplinary teams across multiple geographies.
• Exceptionally flexible and forward-thinking as you have to be ready for continuous change in direction.
• Willing to make decisions and be accountable for them.
• Excel at communication and can deliver effective presentations on data centre operations to customers, peers and management.
• Willing to travel to other APAC regions on a regular basis.

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Published Description

We are currently representing an international data centre operator, known for its leading position globally and is actively seeking for a Director of Design and Engineering professional for the APAC region, and will be seated in Singapore.

If you are successful in this role, you will be able to work with a team of very talented individuals who are professionals in their own rights. You will of course also enjoy an excellent platform for career exposure and an attractive remuneration package.


Key Responsibilities:
- The Director, Design & Engineering is responsible for managing multiple projects simultaneously, encompassing both greenfield and fit-out initiatives, ensuring adherence to budget and timeline constraints across regional metropolises.
- The role involves developing design briefs and key metrics to maintain consistency in design quality and requirements.
- The director holds the consultant and professional team accountable for meeting project design intent and deliverables.
- They manage a consortium of professionals, including town planners, architects, civil and structural engineers, mechanical and electrical engineers, environmental consultants, LEED consultants, and geotechnical engineers.
- Collaborating with suppliers and designers, the director drives improvement initiatives in safety, efficiency, and sustainability.
- The role requires on-site travel to ensure construction methods, site coordination, and equipment performance align with design criteria, concurrent maintainability, and reliability standards.
- The Director, Design & Engineering oversees key deliverables, including team performance, resource planning, engineering solutions, and acts as the first level of escalation and coordinator with internal and external stakeholders.
- They serve as the technical reviewer for master planning, conceptual design, and detailed design, as well as the technical approver for LLE evaluation and main specifications.
- The director initiates design improvements based on lessons learned, reviews new equipment and product qualifications, approves L1 test scripts, and develops design delivery and scope demarcation matrices.

Key Requirements:
- The ideal candidate possesses proven design experience in regional metropolises, holds a practicing certificate as a Mechanical Professional Engineer
- Has at least 10 years of experience in design consultancy, including a minimum of 5 years in a principal engineer position.
- Strong interpersonal, communication, leadership, and influencing skills are essential.
- The candidate should be experienced in Design Bid Build, Design & Build, and other design delivery methodologies, with a preference for experience in hyperscale data centers, microelectronics, or other critical infrastructure.
- Proficiency in English and Mandarin is required
- The candidate must be willing to relocate and travel based on project requirements.

Job Responsibilities :

• Ensure staff consistently deliver timely and professional response across all channels
• Optimize resources to handle all channels
• Track and monitor processes through performance indicators. Trend analysis and benchmark key performance indicators
• Ensure timely dissemination of information, escalation of issues and resolution of problems
• Liaison person between Institutions and Group Contact Centre. Partners both internal and external stakeholders to ensure patients’ positive experience along the continuum of care
• Responsible for customer satisfaction/ experience scores. Works closely with stakeholders to continuously improve service levels and delight patients.
• Lead, motivate, guide and train admin and ancillary staff to perform to the best of their abilities and to develop their potential.
• Develop Individual Development Plan (IDP) for staff to ensure they receive appropriate training and development so that they possess necessary knowledge and skills to carry out their roles.
• Create a conducive environment to facilitate open communication between staff and management
• Support Head, Group Contact Centre on staff recruitment and retention efforts
• Lead quality improvement projects within the Centre
• Drive and implement change(s) to workflows and processes to enhance service standards

Requirements

• A recognized Degree in any discipline.
• At least 8 years’ experience in Healthcare and/or Contact Centre
• Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work in a stressful environment
• Proficient in MS Office applications

Business Development Director - a strategic leadership role responsible for driving business growth and expansion initiatives within the construction sector across China and key Asian markets. This position requires a seasoned professional with extensive experience in business development, market penetration, and relationship management within the construction industry. The primary objective is to develop and execute comprehensive strategies to capitalize on growth opportunities, strengthen market presence, and achieve revenue targets across the region.

Key Responsibilities:

1. Strategic Planning: Develop and implement a strategic business development plan for the construction sector in China and targeted Asian countries. Align strategies with corporate objectives, market dynamics, and growth opportunities to maximize results.
2. Market Expansion: Identify and assess new markets, segments, and growth opportunities within the construction industry across China and key Asian countries. Conduct market research, competitive analysis, and feasibility studies to inform market entry strategies.
3. Client Relationship Management: Cultivate and maintain relationships with key clients, stakeholders, and industry influencers in China and across Asia. Act as a trusted advisor, understanding client needs, and delivering tailored solutions to enhance customer satisfaction and loyalty.
4. Opportunity Pursuit: Lead the pursuit of new business opportunities, including project bids, partnerships, and acquisitions, within the construction sector. Collaborate with internal teams to develop compelling proposals and presentations, ensuring alignment with client requirements and company capabilities.
5. Team Leadership: Provide strategic direction, mentorship, and guidance to the business development team across China and Asian countries. Foster a high-performance culture, encouraging collaboration, innovation, and continuous improvement.
6. Revenue Growth: Drive revenue growth and achieve sales targets through effective pipeline management, opportunity tracking, and conversion strategies. Monitor sales performance, analyze trends, and implement corrective actions as needed to optimize results.
7. Cross-functional Collaboration: Collaborate closely with internal stakeholders, including operations, finance, legal, and marketing teams, to ensure alignment of business development activities with company objectives and priorities. Facilitate cross-functional collaboration to streamline processes and enhance efficiency.
8. Market Intelligence: Stay abreast of industry trends, regulatory developments, and competitive landscapes within the construction sector across China and Asian markets. Leverage market intelligence to identify emerging opportunities, mitigate risks, and shape strategic initiatives.
9. Continuous Improvement: Champion a culture of continuous improvement, driving initiatives to enhance business development processes, tools, and methodologies. Implement best practices, performance metrics, and feedback mechanisms to optimize performance and drive results.

Medical Director seeking for Personal Assistant preferably with medical knowledge.

Duties are:

• Schedule meetings and manage calendars
• Answer phone calls and emails and take messages
• Take accurate and comprehensive notes at meetings
• Help with daily time management
• Run errands as requested
• Plan travel, including flights, accommodation and ground transportation
• Coordinate events and speaking engagements
• Draft correspondence such as emails and letters
• Typing of Medical reports for VIP patients & posting out to other countries.
• Work well with Clinic Managers to manage the smooth Operations of the clinic and schedule of Medical Director.

NSCC is looking for a visionary leader with an outstanding record of accomplishments, at the intersection of computing and other disciplines, to work with Chief Executive Officer, NSCC to set the strategic goals and specific directions of NSCC, and to plan and direct the deployment of its next generation of extreme-scale computing and cyber infrastructure, in a rapidly changing landscape of high-performance computing (HPC) technologies, distributed resources and commercial "big-data" platforms.

As the Deputy CEO, your responsibilities will include, but not limited to, the following:

• Review the annual workplans and budget projections for NSCC to drive NSCC’s objectives and directions
• Monitor the progress and achievements of NSCC, and its key performance indicators
• Fulfil the key performance indicators set in the NSCC proposal
• Oversee and manage the operations of NSCC infrastructure
• Provide leadership to NSCC staff to ensure that they make their best contributions to the organsiation
• Strengthen and initiate new strategic partnerships with relevant stakeholders, including industry and IHLs, locally and internationally
• Coordinate alignment of strategic research and development initiatives at NSCC with the Scient and Engineering Research Council and A*STAR.

Job Requirements

• Masters or PhD in Computer/Computational Science, Computer/ Computational Engineering or a similar field
• Significant experience in technological/ research leadership positions in top tier organisations and/or renowned academic institutions

Job Responsibilities

• Oversee treatment and distribution of water treatment for all exhibits and dolphin pools

• Oversee the project assigned and completion

• Manage day-to-day operations & maintenance

• Ensure all policies and procedures are instituted

• Be accountable and responsible for all operations & maintenance, projects, and financial performance of the department

• Ensuring all plant rooms and equipment meet WSH standards

• Work closely with the Curatorial team on the required water quality to ensure animal health

• Using KPI to monitor and demonstrate achievement of agreed service levels and to lead on improvement of the team’s performance

• Checking that agreed work carried out by contractors has been completed to a high standard

• Responding appropriately and controlling emergency or urgent issues as they arise

Job Requirements

• Experience in Life Support Systems maintenance or aquatic maintenance

• Certificate/Diploma/Degree in mechanical/electrical/pipefitting

• Experience in preventative maintenance

• Ability to work with others to ensure the highest standards are maintained

• Strong and proven management skills

• Able to liaise and work effectively and professionally with other departments

• Able to communicate well at all levels

• Able to give sound advice, and consultations to other departments for local and overseas projects

Job Responsibilities :

• Ensure staff consistently deliver timely and professional response across all channels
• Optimize resources to handle all channels
• Track and monitor processes through performance indicators. Trend analysis and benchmark key performance indicators
• Ensure timely dissemination of information, escalation of issues and resolution of problems
• Liaison person between Institutions and Group Contact Centre. Partners both internal and external stakeholders to ensure patients’ positive experience along the continuum of care
• Responsible for customer satisfaction/ experience scores. Works closely with stakeholders to continuously improve service levels and delight patients.
• Lead, motivate, guide and train admin and ancillary staff to perform to the best of their abilities and to develop their potential.
• Develop Individual Development Plan (IDP) for staff to ensure they receive appropriate training and development so that they possess necessary knowledge and skills to carry out their roles.
• Create a conducive environment to facilitate open communication between staff and management
• Support Head, Group Contact Centre on staff recruitment and retention efforts
• Lead quality improvement projects within the Centre
• Drive and implement change(s) to workflows and processes to enhance service standards

Requirements

• A recognized Degree in any discipline.
• At least 8 years’ experience in Healthcare and/or Contact Centre
• Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work in a stressful environment
• Proficient in MS Office applications