Total 8,265 Customer Service job vacancies

• Provide high-quality patient care.
• Assist with the continuous development of staff.
• Identify hazards in the workplace and provide solutions.
• Valid nursing board registration.
• Able to work in a multicultural team
• Continue professional development activities.
• Maintain meticulous records.

Perks & Benefits

• Flexible working hours
• Personal leave

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

要求

• 優秀的英語書面和口頭溝通能力。
• 普通話是一個額外的優勢。
• 至少擁有計算機科學或相關領域的學士學位
• 具備擔任客戶支援主管、客戶支援專家或客戶服務主管的工作經驗者優先。
• 外撥呼叫中心經驗是一個額外的優勢。
• 有相關實習經驗的應屆畢業生可以考慮。
• 以客戶為中心的態度。
• 自我激勵、自信、創新、足智多謀、注重結果。
• 高超的溝通技巧。
• 出色的解決問題的能力，能夠執行遠端故障排除和
• 提供明確的指示。
• 擁有 Microsoft Office 應用程式（包括 Excel、Word 和 Powerpoint）的實際操作經驗。
• 很棒的團隊合作者。

責任

• 接聽尋求技術協助的客戶的來電、電子郵件和聊天。
• 積極傾聽，了解問題的性質並收集相關資訊。
• 診斷並解決與軟體、網路連接和其他相關係統相關的技術問題。
• 提供清晰簡潔的說明來引導使用者解決問題。
• 利用知識庫資源和內部文件來尋找解決方案和最佳實踐。
• 將複雜或未解決的問題回報給適當的團隊成員或部門。
• 隨時了解產品和技術的變化，並根據需要將其傳達給客戶。
• 確保及時、有效地解決報告的問題。
• 在所有互動中保持積極和專業的舉止。
• 有助於提高幫助台營運的效率和有效性。
• 與其他團隊成員合作，為我們的客戶提供有效的支援。
• 記錄所有互動和解決方案以供日後參考。
• 遵循解決技術問題的既定流程和程序。
• 始終提供卓越的幫助台服務。

津貼和福利

• 中心位置
• 附近的公共交通
• 有競爭力的薪資和福利待遇，包括待命津貼
• 年假、病假等
• 醫療團體保險
• 在充滿活力的環境中學習和成長的機會。
• 有機會對員工和客戶產生正面影響。
• 專業發展機會。
• 定期團隊活動
• 開放文化

-Job Description- 

 

The department is organized into two product-based segments, the Chemical and the Metal division, with sales members individually responsible for customer accounts. Each sales staff focuses on key products and technical areas, to best serve customer spanning various industries.

 

- Support department sales personnel processing customer orders, managing documentation for billing and shipping, liaising between customers and supplier/service providers.

- Handle fulfilment of purchase orders, including verifying and processing orders, checking on delivery status of shipments and shipping documentation.

- Perform parts related duties including to check stock status and delivered cargo shipment.

- Check materials or parts price with supplier.

- Assist in internal registration of new customers and suppliers.

- Coordinate with internal admin/traffic/finance department for matters related to the service.

- Other duties such as being in charge of ISO, CSR, WSH for the department.

- Any other duties as and when assigned by the Assistant Sales Manager or DGM of the SCRD.

 

-Requirements- 

 

- Diploma/Degree in business management, business, or other related fields

- At least 1-2 years of working experience in sales admin, procurement or other related fields

- MS Office skills (PowerPoint, Word, Excel, Access)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities
• Dental insurance

-職位說明-

 

該部門分為兩個基於產品的部門，即化學部門和金屬部門，銷售成員單獨負責客戶帳戶。每個銷售人員都專注於關鍵產品和技術領域，以最好的方式服務各行業的客戶。

 

- 支援部門銷售人員處理客戶訂單、管理計費和運輸文件、在客戶和供應商/服務提供者之間進行聯絡。

- 處理採購訂單的履行，包括驗證和處理訂單、檢查貨物的交付狀態和運輸文件。

- 履行零件相關職責，包括檢查庫存狀態和已交付的貨物運輸。

- 與供應商核對材料或零件價格。

- 協助新客戶和供應商的內部註冊。

- 與內部行政/交通/財務部門協調與服務相關的事宜。

- 其他職責，例如負責部門的ISO、CSR、WSH。

- SCRD 的助理銷售經理或 DGM 指派的任何其他職責。

 

-要求-

 

- 商業管理、商業或其他相關領域的文憑/學位

- 至少1-2年銷售管理、採購或其他相關領域的工作經驗

- MS Office 技能（PowerPoint、Word、Excel、Access）

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 事假
• 個人發展機會
• 牙科保險

• 職位：銷售管理和客戶支援官。
• 薪資：RM2500-3500。
• 工作地點：Sunway Damansara (PJU 3), Petaling Jaya

我們的客戶是一家醫療供應商，十多年來一直向馬來西亞的公立和私立醫療保健服務醫院/組織提供醫療設備和消耗品。他們在八打靈再也地區雙威白沙羅 (PJU3) 的辦公室需要一名銷售管理員。這是一個長期職位，工作時間為週一至週五上午 9 點至下午 6 點。
關於工作
該職位銷售管理和客戶支援官不是銷售工作。相反，它是銷售服務團隊的一部分，在辦公室內提供行政支援角色。渴望擔任此職位的候選人必須是一個充滿熱情、積極進取、對客戶服務充滿熱情的人，因為該職位需要定期與客戶互動。
職責
該職位向銷售經理匯報，是永久性的，屬於辦公室範圍，任職者將負責為銷售和服務活動提供行政支援。這個角色對於為客戶提供及時、可靠的產品訂單和服務交付支援至關重要。
主要工作職責：
- 管理客戶對公司產品和服務的日常詢問。
-為銷售團隊提供日常活動的售前和售後行政支持，包括客戶訂單、報價和計費。
- 銷售訂單的處理和所有相關的管理。
-產生和處理客戶訂單。
- 管理銷售訂單的履行。
- 為現場銷售團隊開發新業務提供一般銷售支援。
- 協調和聯絡內部部門，確保按時完成任務。
-維護和更新銷售和客戶記錄。
候選人要求
成功的候選人必須是年齡在 21-30 歲之間的女性，至少擁有商業文憑或同等學歷，並且在之前的工作經驗中至少有 1-2 年類似的銷售支援經驗。
簡介/屬性：
-女性優先；服務型的人。
- 最低資格：文憑或STPM。
- 至少1-2年相關經驗。
-具有高度主動性和自我激勵性以達到服務標準的經驗。
- 較強的溝通及人員管理能力。
-精通英語、國語和中文/國語。
- Microsoft Office（尤其是 MS Excel）的實際操作經驗。
- 較強的組織能力和多工處理能力。
該職位適合具有客戶服務、客戶管理或訂單處理背景並對製藥或醫療行業感興趣的人員。該職位將位於八打靈再也雙威白沙羅 (Sunway Damansara) 地區，您將確保這是一個方便您工作的地點。

注意：此職位將立即可用，在您提出申請後，我們將立即邀請合適的候選人參加面試。

應用
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my將簡歷直接轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假

• Position: Sales Administration & Customer Support Officer.
• Salary: RM 2500-3500.
• Work location: Sunway Damansara (PJU 3), Petaling Jaya

Our client is a medical vendor who have been supplying medical devices and consumables to public and private medical healthcare services hospitals/organizations for over a decade in Malaysia. They are in need of a Sales Administrator for their office in Sunway Damansara (PJU3) in Petaling Jaya area. This is a permanent position with working hours 9.00 am to 6.00 pm Monday to Friday.
About the job
This position Sales Administration & Customer Support Officer is not a sales job. Rather it is to be part of their sales service team providing administrative support role within the office. Candidates who aspire for this role must be some one who is enthusiastic and motivated individual with a passion for customer service as the role will entail interaction with customers on regular basis.
The duties
Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support role to sales and service activities. This role is critical to providing customers with timely and dependable support for delivery of product orders and services.
Main job responsibilities:
-Manage day-to-day customer inquiries on company's products and services.
-Providing administrative pre and post sales support to sales team on daily activities covering customer orders, quotation and billing.
-Processing of sales orders and all associated administration.
-Generate and Processing of customer orders.
-Manage the fulfillment of sales orders.
-Attending to general sales support for the field sales team in developing new business.
-Coordinate and Liaise internal departments to ensure deadlines are met.
-Maintain and update sales and customer records.
Candidate requirements
The successful candidate must be a female in age group 21-30, possess at least a Diploma qualification in Business or equivalent and would have at least 1-2 years of similar experience in sales support role in your previous work experience.
Profile/Attributes:
-Female preferred; service oriented person.
-Minimum qualification: Diploma or STPM.
-At least 1-2 years of relevant experience.
-Experience of employing a high level of initiative and self motivation to achieve service standards.
-Strong communication and people management skills.
-Proficient in English,BM and Chinese/Mandarin.
-Hand on experience with Microsoft Office (MS Excel in particular).
-Strong organization and multitasking skills.
This role would suit some one from a customer service, account management or order processing background with an interest in pharmaceutical or medical industry. The position will be based Sunway Damansara area in PJ and you will ensure that is a convenient location for you to work.    

Note: This role is immediately available ans suitable candidates will be invited for interview promptly following your application.

APPLICATION
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave

Key Responsibilities 

• Senior Executive position that will be reporting to Business Development Manager and Business Intelligent Manager.
• To perform market and industry research and analysis with guidance from the manager in charge of relevant economic matters pertaining to the oil and gas sector.
• To compile, consolidate and summarise relevant issues of the industry and economy for the department and ensure that the information is provided on a timely schedule as per the agreement of the manager in charge.
• To compile, consolidate and update the Investor Management info pack based on the manager in charge advise.
• To compile business intelligence data and tools that help in leveraging data for the manager in charge to perform deep analysis and provide his/her recommendation to Head of Department.
• To identify for improvement, spot trends, as well as recognise potential issues and propose solutions to manager in charge to perform deep analysis and provide his/her recommendation to Head of Department.
• To compile, consolidate and update business development database and assisting business development manager to identify potential investors.
• To perform follow up leads based on targeted industries/sectors that has been set by the business development manager
• To prepare and consolidate information on new investment summary for business development manager to perform further analysis and provide his/her recommendation to Head of Department.
• To maintain the information pack that relates to new investment of each potential new investor that includes chronology of events , minute of meeting, list of questionnaires and answers etc.
• To assist manager in charge in gathering information and data for memo, letter or any special task that requested by higher management.
• Responsible to maintain information updated that relates to Business Development and Business Intelligence.
• Responsible to maintain document log that relates to business intelligent and business development activity I.e Memo, Letters potential investor company profile, business intelligent report and analysis and schedules deliverables as per assigned by the manager in charge.
• Responsible to provide weekly task list update to manager in charge.

Fixed Allowance

1. Car allowance
2. Travelling allowance
3. EPF 16%

Benefits

1. Insurance for staff and dependent
2. Dental & Optical
3. Parking
4. Phone bill
5. Broadband
6. Phone device
7. Mileage claim
8. Meal allowance when travel
9. Winter clothing allowance

Key Responsibilities 

• Provide support to the department in execution and implementation of initiatives to ensure are aligned with company mandate.
• Assist Academy in Industrial (Ail) and skills in Oil and Gas (SOGA) project.
• Assist PIPC Workforce database management
• Assist the job placement initiative for PIPC project.
• Coordination and facilitation of IDM initiatives.
• Assist in report management of IDM initiatives
• Provide support in monitoring and ensuring implementation of IDM initiatives
• Assist project teams in finding resolutions of project issues and risk to ensure delivery of IMD initiatives.
• Assist project team to continuously improve the execution of the project management, processes and tools for IDM initiatives.

Alternative position title: Executive Assistant (Management Development)

Fixed Allowance

1. Car allowance
2. Travelling allowance
3. EPF 16%

Benefits

1. Insurance for staff and dependent
2. Dental & Optical
3. Parking
4. Phone bill
5. Broadband
6. Phone device
7. Mileage claim
8. Meal allowance when travel
9. Winter clothing allowance

主要責任

• 為部門執行和實施計劃提供支持，以確保與公司的任務保持一致。
• 協助學院進行工業 (Ail) 和石油天然氣技能 (SOGA) 計畫。
• 協助 PIPC 勞動力資料庫管理
• 協助PIPC計畫的就業安置計畫。
• 協調和促進 IDM 計劃。
• 協助 IDM 計劃的報告管理
• 為監控和確保 IDM 計劃的實施提供支持
• 協助專案團隊找到專案問題和風險的解決方案，以確保 IMD 計劃的實施。
• 協助專案團隊持續改善 IDM 計畫的專案管理、流程和工具的執行。

替代職位名稱： 行政助理（管理發展）

固定津貼

1. 汽車補貼
2. 交通津貼
3. 公積金 16%

好處

1. 員工及家屬保險
2. 牙科及光學
3. 停車處
4. 電話帳單
5. 寬頻
6. 電話設備
7. 里程索賠
8. 旅行時的餐補
9. 冬季服裝津貼

Job Responsibilities

1. Provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, and online ordering setup.

2. Navigate processes to properly escalate and coordinate customer responses according to company values.

Qualifications

1. Fluent in Mandarin & English (speak, read & write)

2. Minimum 6 months of working experience in customer service

3. Willing to work in night shift (following American time)

主要責任

• 高階管理職位將向業務開發經理和商業智慧經理報告。
• 在負責石油和天然氣行業相關經濟事務的經理的指導下進行市場和行業研究與分析。
• 負責本部門有關產業、經濟問題的整理、整理、匯總，並確保依分管經理的同意及時提供資訊。
• 根據主管經理的建議，編制、整合和更新投資者管理資訊包。
• 編譯商業智慧數據和工具，幫助負責經理利用數據進行深入分析並向部門主管提供建議。
• 找出需要改進的地方，發現趨勢，識別潛在問題並向負責經理提出解決方案，以進行深入分析並向部門主管提供建議。
• 編制、整合和更新業務發展資料庫並協助業務發展經理識別潛在投資者。
• 根據業務發展經理設定的目標產業/部門進行後續線索
• 準備和整合有關新投資摘要的信息，供業務開發經理進行進一步分析並向部門主管提供建議。
• 維護與每個潛在新投資者的新投資相關的資訊包，包括事件年表、會議記錄、問捲和答案清單等。
• 協助主管經理收集備忘錄、信件或上級管理層要求的任何特殊任務的資訊和數據。
• 負責維護與業務開發和商業智慧相關的資訊更新。
• 負責維護與商業智慧和業務開發活動相關的文件日誌，例如備忘錄、潛在投資者公司簡介、商業智慧報告和分析，並根據負責經理的分配安排可交付成果。
• 負責向主管經理提供每週任務清單更新。

固定津貼

1. 汽車補貼
2. 交通津貼
3. 公積金 16%

好處

1. 員工及家屬保險
2. 牙科及光學
3. 停車處
4. 電話帳單
5. 寬頻
6. 電話設備
7. 里程索賠
8. 旅行時的餐補
9. 冬季服裝津貼

Locations: 

• Ara Damansara
• Johor Bahru 

Key Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company's products.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Candidates must possess at least a SPM.
• Required language(s): English, Bahasa Malaysia, Mandarin 
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
• Applicants must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and an inclusive of 1 hour lunch for rest.
  
  

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Personal leave
• Open culture
• Personal development opportunities

地點：

• 阿拉白沙羅
• 柔佛州新山

主要責任：

• 處理所有與客戶一般查詢、投訴、評論、回饋和其他與公司產品相關的問題相關的來電。
• 在客戶服務和準確資訊方面超越客戶的期望。
• 團隊合作以實現所需的 KPI 元素和 SLA。

要求

• 候選人必須至少擁有 SPM。
• 所需語言： 英語、馬來語、華語
• 至少 1 年服務業工作經驗將是該職位的額外優勢。
• 也鼓勵有興趣在呼叫中心開始職業生涯的應屆畢業生申請 – 提供全面培訓
• 申請人必須願意輪班工作。
• 每班包括 9 小時的工作時間和 1 小時的午餐休息時間。
  
  

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 事假
• 開放文化
• 個人發展機會

Customer Service
Are you an enthusiastic customer service professional excited at the prospect of a new challenge? Looking for a role which can put your current customer service skills to work while continuously developing in a professional work environment within the financial services world? Look no further this role is for you!
Your new role
As a customer service representative you will be responsible for handling a high volume of calls and emails, with the focus on solving problems and answering any concerns. Full training will be provided for this role to ensure you thrive within it! If you have a genuine passion for customer service based roles, this is perfect for you!
Some of your responsibilities will include: ...


Customer Service
Are you an enthusiastic customer service professional excited at the prospect of a new challenge? Looking for a
... Click here to view more detail / apply for Customer Service Specialist