Position: Executive – Call Centre/Contact Centre

Location: Bangsar

Job Highlights

• • Close to LRT/MRT station
  • Specially looking for talented candidates
  • Start ASAP

Job Responsibilities:

• • To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
  • To provide first call resolution in an effective and timely manner.
  • To handle customer inquiries in an efficient, courteous and professional manner.
  • Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• • Bachelor's Degree/Diploma in any related discipline.
  • Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
  • Computer literate and proficient in Microsoft Office.
  • Fluent in conversing in both English and Bahasa Melayu.
  • Able to start immediately is an added advantage.
  • 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
  • A strong team player with good etiquette.
  • Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Casual dress code
• Medical insurance

工作職責

有系統地獲取和展示執行所有實驗室協議所需的技能和知識：-

• 目的基因的研究和擴增優化。
• 對患者樣本進行篩檢。
• 保存所有程序和所有樣本的準確記錄。
• 維護 PGT 實驗室及其內的設備。
• 有機會學習胚胎學家的工作。
• 負責資料維護、結果報告和其他管理任務。
• 確保遵守高標準的操作協議。
• 具有組織和進行研究的能力。
• 根據需要參與中心的營銷和擴展活動並為其做出貢獻。
• 在科學總監或管理階層的指導下負責或協助某些專案。
• 協助同事並履行醫療總監或管理層指定的任何其他職責。
• 基於工作進展和能力的有吸引力的激勵

要求

• 候選人必須至少擁有生物醫學科學或分子生物學與遺傳學或生物技術學士學位（最低 CGPA：3.00）或同等學歷，最好具有生物資訊學知識
• 鼓勵相關領域應屆畢業生申請
• 所需語言：英語和中文
• 精通DNA萃取、移液技巧、PCR及相關分子技術
• 一致性和準確性
• 對污染風險敏感
• 一絲不苟、整潔、注重細節
• 批判性思考與故障排除技巧
• 預計週末和假日工作，有加班費或休假補償

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會
• 牙科保險
• 有薪培訓和發展

Job Duties

To be systematically acquiring and demonstrating the skills and knowledge necessary to carry out all laboratory protocols in:-

• Research and amplification optimization on gene of interest.
• Screening on patient's sample.
• To keep accurate records of all procedures and all specimens.
• Upkeeping the PGT laboratories and equipment within it.
• Chance to learn on embryologist work.
• Responsible in the upkeep of data, result reporting and other administrative task.
• To ensure high standard operating protocol is adhered to.
• Ability to organise and carry out research.
• To participate and contribute to the marketing and expansion activities of the centre as the need arises.
• To be in-charge or assist in certain project/s as and when directed by the Scientific Director or Management.
• Assisting fellow colleagues and to perform any other duties as assigned by the Medical Director or management.
• Attractive incentive base on progression and competency in work

Requirements

• Candidate must possess at least a Bachelor's Degree in Bio Medical Science or Molecular Biology & Genetics or BioTechnology (Min CGPA: 3.00) or equivalent, and preferably with knowledge in Bioinformatic
• Fresh graduates from related field are encouraged to apply
• Required language(s): English & Chinese
• Competent in DNA extraction, pipetting skill, PCR and relevant molecular techniques
• Consistency and accuracy
• Sensitive to risk of contamination
• Meticulous, neat and detail oriented
• Critical thinking and troubleshooting skill
• Expected to work during weekend and holiday, compensate with overtime pay or time off 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities
• Dental insurance
• Paid training and development

Job Description

Daily Task

• Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
• Keep customer informed, set and follow through commitments
• Keep precise case documentation and case ownership
• Timely elevate and/or escalate to next level support when the case is too complex
• Testing & Deployment of new releases on the client side.
• Suggest product improvements that can minimize cost of support. 

SMS

• Monitor the SMS server and ensure the smooth running of the programme
• Troubleshoot and resolve SMS related issued when contacted by clients
• Maintaining software applications, operating systems and regular maintenance 

Team Work

• Attend and contribute to team meetings in a positive manner
• Share information with team members
• Be comfortable in working with all stakeholders
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness
• Perform other duties as required, including covering absences/leave where required

Job Requirements

• College or University degree in Computer Science or a related discipline
• Strong desire to learn
• Exposure to Microsoft.NET development using C#
• Knowledge of client/server application development, DB, MS Office products etc
• A technical, logical thought process
• Attention to detail is essential
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritise and delegate 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

職位： 行政人員 - 呼叫中心/聯絡中心

地點：孟沙

工作亮點

• • 靠近輕軌/地鐵站
  • 特別尋找有才華的候選人
  • 盡快開始

工作職責：

• • 在周轉時間內處理客戶的請求、詢問和投訴時提供高水準的客戶服務體驗。
  • 有效、及時地提供首次呼叫解決方案。
  • 以有效率、有禮貌和專業的方式處理客戶的詢問。
  • 能夠在團隊環境中獨立工作，在沒有客戶跟進（即所有權）的情況下支援團隊成員。

職位要求：

• • 任何相關學科的學士學位/文憑。
  • 具有客戶服務/呼叫中心/信用卡銷售/銀行或金融業背景的經驗將是一個額外的優勢。不過，也歡迎應屆畢業生申請
  • 具備電腦知識並精通 Microsoft Office。
  • 能流利地用英語和馬來語交談。
  • 能夠立即開始是一個額外的優勢。
  • 每週工作 5 天，可以在週末和公共假期輪班。 （被選中的候選人將有權輪流享受休息日和休息日）
  • 具有良好的禮儀，具有強大的團隊合作精神。
  • 成功的候選人將駐紮在孟沙辦事處。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 休閒著裝要求
• 醫療保險

Urgent hiring for Brand Ambassador

DialogueDirect Malaysia Sdn. Bhd. is an organization that aims to represent international charitable organizations via F2F (Face-to-Face) Marketing.

Successful candidates will develop sales and management skills, enjoy travel to different cities & countries, earn great income and be able to create an impact in our worldwide community.

Career shifters are welcome to apply.

RESPONSIBILITIES

Act as a professional ambassador for world-renowned charities

Promote awareness campaign via face-to-face interactions and raise money for good causes

Share the client's programs and acquire long-term supporters for our client

REQUIREMENTS

Must have good English communication and interpersonal skills

Must be Malaysian Citizen or Equivalent PR status

Experience in fundraising, insurance sales, real estate, or field sales, is a PLUS

Physically-able to perform field-based work

Goal-oriented and can work with minimum supervision

Interested in sales, training and upskilling

Willing to be assigned to any site and travel for work

Fully vaccinated and can start ASAP

COMPANY BENEFITS

Paid Training—continuous and top-notch training in sales and team management

Free Travel—for work and leisure

Compensation—competitive base salary, uncapped incentives

Career Growth—promotions based on performance

Cause—work with greater purpose

Shortlisted candidates will be contacted as soon as possible.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

This role will be responsible to manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia, Companies Commission of Malaysia and etc. This role also involves handling all matters related to management control of subsidiaries.

Job Description

• Manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia and etc.
• Manage matters related to management control of subsidiaries.
• Establish clear decision-making authority and protocols between the parent company and subsidiary.
• Oversight and monitor the development of subsidiaries’ overall policies, procedure, guidelines etc. to ensure compliance with applicable law, regulations and corporate policies.
• Management, verification and provide guidance to ensure compliance of the subsidiary's governance and operations.
• Manage services related to management contracts and brand royalty contracts concluded between the Company and its subsidiaries.
• Provide guidance on the management of necessary licenses, approvals, and notifications for subsidiaries, as well as on responding to matters pointed out by the relevant authorities.
• Provide guidance, advice, and coordination to subsidiaries in dealing with financial systems, laws, and regulations (foreign investment control laws, business-related supervision and regulations, personnel affairs, and withdrawal).

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Shortlisted candidates will have the opportunities to explore in the following area(s):

• Human Resources & Admin Group 
• Information Technology Division 
• Sustainability & Risk Management Division 
• Internal Audit Division 
• Accounting Department
• Financial Reporting & Taxation Department
• Business Process Department 
• DX Planning Department
• Marketing & Business Development Division 
• Legal & Compliance 
• Corporate Communication Department
• Corporate Strategy Department
• Customer Service Department 
• Fraud & Authorization Department 

Job Requirements

• Candidate must possess or currently pursuing a Bachelor's Degree or equivalent with CGPA 3.0 and above.
• Applicants must be willing to work in Bangsar South.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Personal leave

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Job Description

• Manage Credit Card Finance Operation Function, to ensure that Settlement to Merchant and Card Scheme by timely basis;
• Manage Loan Financing Function, ensure that proper reconciliation being carry out by timely basis;
• Lead the accounting department and ensure that all the expenses recognize (ie accruals, prepayment and fixed assets) on time.
• To review month end account closing and perform analysis on fluctuation.
• To ensure that periodical closings, reports, ledgers reconciliation are prepared accurately and reviewed in a timely manner.
• Support respective Stakeholder on Credit Card and Loan Financing operation, providing recommendations or problem solving as and when required.
• To manage Strategic Department, review monthly management reports, Department Performance Reporting to respective Business Unit.
• To support in preparing variance analysis on performance as well as cost analysis for difference types of meeting purposes.
• Ensure financial records are maintained in compliance with accepted policies and procedures.
• To work closely with Internal and external auditors. 
• Ensure compliance of Finance processes and initiate operations efficiency improvement to existing processes if required
• To comply with policies and procedures, clear desk policy, store P & C information in locked place, shred unwanted documents; be mindful of internet/email usage, security and proprietary information to reduce the risk of security breaches.
• Support the company’s business direction and growth

Requirements:

• Degree holder in Accounting / Finance and/or professional accounting qualification in ACCA, CIMA, CPA or MACPA.
• Minimum 10 years of relevant experience with established companies and/or reputable audit firms.
• Proficiency in all aspects of financial processes
• Keep abreast with changes in financial reporting standards
• Ability to work under pressure and meeting tight deadline.
• A good team player, strong in Finance Operation skill and leadership skills
• Think out-of-box and recommend alternative solutions for challenges encountered.

Perks & Benefits

• Performance bonus
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

Job Responsibilities :

• Plan and conduct internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of internal control, governance and risk management processes.
• Undertake audit planning and fieldwork independently and ensure well documented audit work papers to support audit conclusion and results.
• Prepare audit report and develop practical or value added recommendations to address the root cause of issues identified or to improve operational efficiency.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, commerce.
• A minimum of 4 years of internal auditing experience, preferably with prior exposures in banking / financial services industry.
• Exposure and experience in ISO Management System (ISO9001, ISO14001, ISO27001 and ISO37001) and Japanese Sarbanes-Oxley (J-SOX) will be an added advantage.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and analytical skills.

Perks & Benefits:

• Medical insurance
• Personal leave
• Personal development opportunities

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

• To manage, coordinate and maintain correspondence, reports documentations, meeting and appointment.
• Arrange, schedule meetings and appointment, jot down on calendars.
• Responsible for carrying out a variety of administrative tasks.
• Make travel and hotel arrangements for director
• Assist in monitoring and following up on operational issues across various businesses.
• Required to assist on ad-hoc task when necessary.

Requirements

• Minimum 2 years of relevant working experience, preferably supported Head of IT.
• Sensitive to numbers with knowledge of basic bookkeeping to manage financial reports accurately. 
• Strong ability to take initiative, set priorities, and work independently with minimal supervision.
• Good computer literacy and organizational skills.
• Strong memory retention and interpersonal skills.
• Exceptional time management skills, to handle variety of responsibilities while maintaining high levels of productivity. 
• High level of integrity, able to handle sensitive and confidential information with care. 

Perks & Benefits

• Flexible working hours
• 15% EPF Employer Contribution
• Performance Bonus

CLL Systems has established since August 2008 in the IT market. We are an ICT company that specializes in Virtualization, HCI, Cloud, Data Protection, Enterprise Server & Storage, Hyper-Converge Solutions and Services to support your business transformation, competitive, cost saving and meet your business needs. We are proudly to say that we have served more than 600 multinational company, local company & government parties. Currently we have around 80 employees in the company as we are expanding our business we would like to expand our headcount. In line with our business expansion we are seeking for highly motivated individuals to join us as Senior Systems Engineer.

Job Descriptions:

• Provide L2 support for Windows servers and database environments, ensuring high availability and performance.
• Troubleshoot and resolve authentication or certificate management related topics.
• Support release activities together with our stakeholders.
• Collaborate with the relevant support team to ensure timely resolution of user issues and efficient escalation processes.
• Must respond to Customers’ concerns and complaints in an adequate manner.
• Document technical procedures, solutions, and system configurations for future reference and knowledge sharing.
• Troubleshooting, Incident Management & Resolution.
• Work to comply with SLA and OLA
• Responsible in POC preparation, Installation & Testing
• Responsible for UAT, trouble shooting, support & maintenance

Job Requirements:

• Diploma/Degree or other equivalent in Computer Science or related field.
• At least 3-5 years of support experience
• At least 2 years of working experience in the following technologies: Microsoft, VMware, Veeam, SAN storage, Hyper-Converged-Infrastructure
• A strong interest in working information technology environments.
• Possess strong problem-solving skills and able to prioritize and manage multiple tasks
• Strong communication skills
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms • Demonstrated ability to work in a fast-paced environment
• Works effectively both as a team member and independently
• Experience with Cisco network devices (switches, routers).

Perks & Benefits

• Allowance (petrol, transportation, mobile)
• Nearby public transport
• Casual dress code
• Company trips
• Open culture