Job Responsibilities: 

• Provide level 1 onsite IT support services to internal users 
• Provide level 1 office computers and desktop applications support for office and remote employees 
• Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning. 
• Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines 
• Maintain and monitor computer room equipment's and facilities

Job Requirements:

• English ability Familiar with Microsoft365 solutions and MS Teams collaboration tools Proficient in Windows/Mac OS system operation and hardware maintenance 
• Basic knowledge about network troubleshooting such as ping, telnet etc. 
• Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc. 
• Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction 
• ITIL certification preferred, with experience in IT technical support for multinational companies.

Perks & Benefits

1. Nearby public transport
2. Central location
3. Flexible working hours
4. Casual dress code
5. Free snacks / Happy hours
6. Regular team activities

Job Responsibilities: 

-Provide level 1 onsite IT support services to internal users 
-Provide level 1 office computers and desktop applications support for office and remote employees 
-Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning. 
-Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines 
-Maintain and monitor computer room equipment's and facilities

Job Requirements
-good English ability Familiar with Microsoft365 solutions and MS Teams collaboration tools Proficient in Windows/Mac OS system operation and hardware maintenance 
-Basic knowledge about network troubleshooting such as ping, telnet etc. 
-Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc. 
-Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction 
-ITIL certification preferred, with experience in IT technical support for multinational companies.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities

Service Delivery Management:

Oversee all projects in your Squad to ensure “deliver the best quality with the best service”.

Manage projects and Demands within the Group IT domains and own the complete end to end Service Delivery Management accountability for the projects.

Develop, manage, and improve stakeholder relations – both internal and external.

Use of project management artefacts to ensure effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.

Understanding the pipeline of demand and work with the PMO and internal TI members to ensure an appropriate supply of resources.

Provide regular reports to the management and other departments on your Squad’s achievements, challenges, and recommended solutions.

Resolving project escalated issues and disputes while maintaining constructive working relationships and achieving schedule commitments.

Technically able to understand the requirement and work within the Squad team on the related infrastructure layer design like Operating System, Database, Middleware, Network and Cloud.

Managing and leading complex stakeholders (internal GIT like PMO and other APPs domain sometimes including business) towards optimal solutions while helping them to understand resource constraints and prioritization.

Enable the team’s collective success, delivering the projects and building a cohesive, high-caliber team.

Holding the teams to the highest standards, project discipline and accountability.

Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.

Ensuring compliance with the infrastructure standards for applicable Service Area

Coordinating the efforts of internal stakeholders and Service Providers to support the change management process.

Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for the business application projects.

Financial & Contract Management:

Contribute to budget planning, resourcing, and procurement till commissioning the project and demand.

The role is tasked with meeting the project delivery milestones along with financial and customer centric KPIs.

Contract & Vendor Management:

A significant component of this role requires working with internal employees, contractors, and third-party vendors to deliver quality outcomes for the business. The Technical Service Delivery Manager (SDM) will need to manage the entire procurement process leading to successful project commission.

Timely contract negotiations and managing contracts is a vital skill to succeed in this role. The incumbent must ensure that all procurement governance guidelines are strictly adhered to

People Management – Internal & External:

Manage the group of highly trained and skilled Service Delivery Management, Service / Operation management, Finance & Contract and Audit team for high performance delivery

To work closely with TI Members, vendors, stakeholders across the Group IT and Business domains

Skills for Success:

Candidate must possess at least a Degree in Computer Science / Information Technology / Engineering or equivalent.

PMP / Agile Certified.

Minimum 10 years of relevant experience in Project and service delivery management.

With Minimum 5+ years of relevant Experience in Infrastructure Project Management, Vendor Management and Contract Management.

Coding and Scripting with good experience

Additionally, good to have a good knowledge on IAC (Infrastructure As Code)

We are seeking a dynamic and experienced IT Manager to join our team. The IT Manager will be responsible for overseeing the organization's IT infrastructure and ensuring the seamless operation of all technology systems. This position plays a crucial role in the ongoing success of Lions Befrienders by providing strategic direction, implementing new technologies, and managing IT projects to support our mission of serving seniors.

Responsibilities:

• Manage and maintain the organization's IT infrastructure, including hardware, software, networks, and security systems.
• Oversee the day-to-day operations of the IT department, including troubleshooting, user support, and system maintenance in HQ and other site offices
• Review and negotiate hardware/software licensing and services for operations and cost effectiveness
• Lead IT projects from inception to completion in accordance with regulations, timely and budgets.
• Collaborate with stakeholders to identify technology needs and propose solutions that enhance operational efficiency.
• Stay abreast of emerging technologies and trends in the IT industry to recommend innovative solutions for Lions Befrienders.
• Ensure compliance with data protection regulations and IT best practices to safeguard sensitive information and maintain system integrity.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 5 years' experience in IT management, preferably in a social service or nonprofit organization.
• Proven track record of successful project management and implementation of IT solutions.
• Strong technical skills in network administration, cybersecurity, risk management and cloud computing.
• Excellent communication and interpersonal skills to collaborate with diverse stakeholders.
• High degree of personal drive, self-starter and able to work independently.

Job Description

The Nutrition Support Service clinical coordinator provides the following care services:

• Care coordination, education and management of home parenteral nutrition (HPN) and enteral tube feeding.
• Clinical care and support to encourage full rehabilitation of patients on both HPN and enteral feeding under NSS and also responsible for coordinating their follow up care.
• Counselling to patients and their families on both home parenteral and enteral feeding process.
• Ordering and basic interpretation of diagnostic and laboratory tests
• Ordering appropriate treatments and non-pharmacologic therapies according to hospital protocols.
• Participate in data collection, research and community outreach activities

Job requirements:

• Degree in Nursing, Psychology, Life/Health Sciences; or
• Advanced Diploma in Nursing, Psychology, Life/Health Sciences with at least 1 year of relevant experience; or
• Diploma in Nursing, Psychology, Life/Health Sciences with at least 3 years of relevant experience;
• Proficient in Microsoft Word, Microsoft Power Point and Microsoft Excel
• Good verbal, written communication skills and interpersonal skills
• Prior experience in healthcare setting would be an added advantage
• A team-player capable of working with various stakeholders
• Strong interpersonal skills with initiative, pleasant disposition and ability to work independently
• Fully vaccinated against COVID-19

As the Senior Programme Executive/Programme Maanager for Keystart and Livelihood progammes, you will play a pivotal role in supporting the organization's mission of poverty transformation with-in empowered communities.

KeyStart is a home ownership programme supporting families with children living in rental communities who aspire to own homes. We hope to transform the lives of families with children through stable, adequate, and conducive housing; by providing financial support, housing case work support, and transitional support to families as we journey with them towards home ownership.

Good Livelihood is an employment and livelihood support programme established by SCC to empower low-income community members to enhance and transform livelihoods through progressing in their careers and enhancing their employment income. Our direct work charts personalized Livelihood Pathways in collaboration with community members which incorporate their unique needs and aspirations into customized action plans, supported through grants and long-term journeying.

Key Duties and Responsibilities:

1. Programme Management:

• Contribute to the development and refinement of the programme’s strategic plans, aligning with organizational goals and community needs.
• Collaborate with key stakeholders to identify needs, goals, and program objectives.
• Ensure effective planning, implementation, and continuous improvement of the programmes.
• Develop and implement operational procedures, policies, and protocols to ensure consistent and effective services.
• Monitor program implementation to ensure quality service delivery and alignment with strategic goals and desired outcomes.
• Support the Lead in the management of the Programme Team

2. Partnerships and Stakeholder Management:

• Cultivate and maintain relationships with government agencies, community partners, and other strategic partners to foster collaboration, resource sharing, and advocacy.
• Engage stakeholders to identify opportunities for collaboration, co-design of services, and mutual support in achieving shared objectives.

3. Budget, Financial, and Resource Management:

• Support the Lead in managing programme budgets and resources to optimize service delivery and operational efficiency.
• Collaborate with the Finance Department to monitor expenditure, identify variances, and implement corrective actions as needed.
• Contribute to funding proposals and grant applications to institutional funders to secure necessary resources that will enable the work.

4. Research, Monitoring, and Evaluation:

• Develop and implement robust monitoring and evaluation systems to assess program effectiveness and help stakeholders understand the impact of the programme.
• Utilize data insights to inform decision-making, identify areas for improvement, and contribute to strategic planning processes.
• Collaborate with relevant stakeholders to implement quality improvement initiatives based on evaluation outcomes.

Responsibilities:

Work closely with the Leads and Programme Executives to ensure the smooth and safe running of operations and assist in all administrative matters to enable the team to meet the programme’s targets, outcomes, and quality of work.

Administrative Duties

• Support and assist the team in the daily administrative tasks of our programmes.
• Assist the team in managing the child/family records. Manage filing and record keeping through proper maintenance of filing and archiving of documents in hardcopy and e-filing.
• Attend to enquiries through calls/ walk-in and render assistance and support promptly. Channel enquiries to relevant personnel/departments where required.
• Provide secretarial support (i.e. filing, drafting correspondences, minutes, memos, presentations).

Database Management

• Database Design & Architecture: help build the structure and design of the database according to user, client, and organizational needs. This requires you to analyze the needs of user, client, and organization and applying their needs and specifications to data collection, data structure, data analysis, data compilation, dashboards, and reports.
• Database Security: perform the necessary user administration, identify who should have access to what kind of data and perform the necessary data access management.
• Database Testing & Debugging: to run performance testing procedures to ensure the proper operations of a database and to ensure that it’s error-free. You will need to test for bugs, report bugs, and ensure that they are followed-up appropriately by the vendor. You will support and coordinate the User Acceptance Tests (UATs) for different groups of users.
• Data Migration: oversee the migration of data from legacy systems to new system.

Financial, Procurement and Asset Management

• Assist the team with all matters related to procurement and logistics for all programmes.
• Assist team with the purchase requisition process and management of purchase orders through timely submission of purchase requirements in procurement portal and assist Leads with monitoring budget through regular expense tracking.
• Support billing management in the areas of claims, invoicing and verifying staff claims in line with programme budget to ensure proper accuracy and accounting.

Operations Management/ Logistics Coordination

• Support team in conducting risk assessments and logistics planning for programmes/outings
• Oversee programme operations i.e. activities/events for first-aid, safety and logistics/facilities management

Requirements:

• Passionate about the cause of transforming kids’ families’ life outcomes through education, employment and housing
• 1-2 years’ experience on events, programme and/or administrative support
• Committed to working on 1-2 weekday evenings and/or Saturdays per week (with time off-in-lieu provided)
• Independent, self-directed, and reflexive worker and learner who is passionate about poverty, inequality, and personal growth.
• Good intrapersonal skills with the communication abilities and confidence to be able to empathetically engage with people from all walks of life, with different personalities, backgrounds, and histories.
• A keen and/or fast learner adept at picking up new tools in the pursuit of operational efficiency
• Competent with Microsoft Office
• Bonus if equipped with design skills to create collaterals and marketing materials

* Fresh candidates from school who meet all other requirements are welcome to apply.

Job Purpose

The Technical Service Manager is required to meet the company’s objective of project services to be fulfilled quarterly reporting to the Business Unit Head.

Primary Duties and Responsibilities

The Technical Service Manager performs a wide range of duties including some or all of the following:

Project Management

1. Define the scope of the project in collaboration with consultant
2. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
3. Determine the resources (time, cost, bill of material, resources etc) required to complete the project
4. Develop a schedule for project completion that effectively allocates the resources to the activities
5. Review the project schedule with customers that will be affected by the project activities; revise the schedule as required
6. Determine the objectives and measures upon which the project will be evaluated at its completion
7. Execute the project according to the project plan
8. Set up files to ensure that all project information is appropriately documented and secured
9. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
10. Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
11. Review & Approve the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
12. Control the project to meet the KPI of turnaround time.
13. Ensure that the project deliverables are on time, within budget and at the required level of quality
14. Manage change request & escalation during the implementation

Management

1. A group of engineers will report to the Technical Service Manager.
2. To ensure the engineers adhere to the process of the project implementation life cycle.
3. To ensure prompt reporting from the engineers’ activities and timesheet for claim purposes.
4. To foster a strong teamwork among the engineers.

Leadership

The Technical Service Manager should demonstrate competence in some or all of the following:

· Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.

· Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

· Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.

· Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.

· Lead: Positively influence others to achieve results that are in the best interest of the organization.

· Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.

· Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

· Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.

· Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Qualifications

Education

· University Degree in a related subject

Professional Certification

· PMP is advantageous

Knowledge, skills and abilities

· Knowledge of project management

· Sound knowledge in solutions like system & storage, networking, security, data centre networking, turn-key project implementation.

· 2 to 3 years planning and/or management experience

· 5 to 8 years in system Integration environment is preferred

The Job:

The Technical Service Specialist consults with the clients to ensure effective performance of laboratory instrumentation.

Responsibilities:

* Liaise with client on their repair/ maintenance requirement for laboratory instrumentation

* Install and commission laboratory instrument

* Troubleshoot/ repair laboratory instrument

Qualifications:

• Possess NTC2 or Diploma in Electronic/ Biomedical Engineering
• Highly analytical with good technical competency
• Effective communicator with good proficiency in English and Mandarin (written and spoken) to liaise with clients in China
• Team player with strong commitment to customer satisfaction