Total 97 Junior Executive Contract job vacancies

工作職責：-

• 負責端到端的安裝過程，確保客戶順利的安裝體驗。
• 提供客戶駐地設備 (CPE) 的諮詢和故障排除。
• 執行三重播放服務測試，其中包括透過公司的速度測試網頁進行高速互聯網 (HIS) 速度測試，透過 VOIP 電話執行測試呼叫（來電和去電）並記下錄音。
• 向顧客推銷目前的產品以及追加銷售和交叉銷售產品的促銷活動。
• 與客戶建立並維持良好的關係，建立長期的合作關係。

職位要求：-

• 資格： 最低 SPM/文憑/電信/電機工程/電腦科學（軟體工程）學位或同等學歷。
• 能夠說英語和馬來語
• 至少2年相關領域的工作經驗。
• 積極性很高，能夠在緊迫的期限內工作。
• 優秀的溝通者，能夠闡明想法並解決工程問題。
• 擁有自己的交通工具

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求

工作職責：

• 處理日常行政事務，確保部門運作順利
• 執行一般管理任務，例如訂單接收、訂單交付、發票處理、歸檔、資料輸入和管理辦公用品。
• 管理和組織來電、WhatsApp 訊息、電子郵件、快遞任務和其他通訊管道。
• 支援銷售團隊協調銷售工作並實現公司目標。
• 根據上級/管理方向管理其他辦公室行政工作。
•  

要求：

• SPM/文憑畢業生/任何領域的證書。與工作相關的經驗將是額外的優勢。
• 精通計算機，使用 Microsoft Office（Word / Excel）。
• 必須有組織性、獨立工作、盡責、積極主動。
• 良好的溝通能力。

津貼和福利

• 附近的公共交通
• 中心位置

工作職責：-

• 以專業的方式處理客戶來電並解決詢問
• 提供有關產品、服務和政策的準確信息
• 處理客戶投訴，跟進問題，確保客戶滿意

職位要求：

• SPM/文憑/學位持有者
• 至少 1 年呼叫中心經驗（來電/呼出）
• 能夠輪班工作
• 良好的英語和印尼語溝通能力

津貼和福利

• 附近的公共交通
• 中心位置

工作職責：-

• 透過鼓勵客戶以舊換新行動裝置以換取現金來推動以舊換新業務。
• 必要時，協助以舊換新行動裝置的客戶將資料從目前行動裝置傳輸到新裝置。
• 將以舊換新設備準確分類到系統中並儲存在安全位置。
• 專注於客戶的詢問並提供優質的客戶服務以滿足客戶的期望。
• 及時、專業地解決客戶的問題和疑慮。
• 參與並管理以舊換新銷售、收銀和處理付款。
• 根據客戶需求推廣其他行動解決方案。
• 執行一般操作和管理功能。
• 確保零售店乾淨整潔，產品陳列始終美觀。
• 協助改善店面設施及環境，吸引更多顧客。
• 履行不時分配給您的其他臨時職責。

職位要求：-

• 任何領域的文憑/學士學位/研究生文憑/專業學位。
• 至少 2 年零售工作經驗。
• 具有行動裝置銷售經驗的候選人將是一個額外的優勢。
• 優秀的溝通、客戶服務和人際溝通能力。
• 學習速度快，能夠同時處理多項任務，時間管理，自我激勵，能夠在最少的監督下獨立工作。
• 較強的英語口語和書寫能力。
• 工作態度好，願意學習。
• 能夠輪班、週末和公共假期工作

津貼和福利

• 佣金和獎金
• 休閒著裝要求

工作職責：-

監控帳戶以識別逾期付款

尋找並聯絡債務人以安排債務清償

收取逾期 3 個月以上的款項

協商付款期限或付款計劃

保留收集活動的準確記錄和報告

達到管理階層設定的每月目標

調查並解決差異

為所有內部和外部客戶提供優質、專業、及時的客戶服務

職位要求：-

候選人必須至少擁有 SPM/文憑/高級/高級/研究生文憑、學士學位、研究生文憑、專業學位，任何領域。

出色的談判技巧

良好的書面和口頭溝通能力

了解付款計劃和會計程序

耐心和韌性

該職位需要至少 2 年相關領域的工作經驗。

最好是專門從事銀行/金融服務或同等學歷的初級管理人員。

津貼和福利

• 休閒著裝要求

職位要求：-

* 在公司續租時與房東協商新的租金率

* 將市場價值搜尋作為談判的重點

* 因租金增加而逐步向上級管理層批准

* 審查協議並根據雙方同意的條款進行修改

* 參加現場訪問以更新明訊設備狀態

* 參加與房東的會議，討論新的租金率和條款

* 由於所有權變更而為新房東準備文件。與買方和賣方律師聯絡以最終確定押金和租金

* 提交已簽署的付款協議並蓋章

* 與工程部門一起管理現場縮小規模

* 準備好銀行擔保，以現金存款代替。

津貼和福利

• 中心位置
• 休閒著裝要求

職位描述：-

管理與企業業務相關的所有幫助台和監控功能，並支援擴展到與業務同行和企業客戶的通訊和聯絡。期望管理與內部和外部利害關係人所需的溝通級別

透過維護直接影響企業網路可靠性的關鍵網路 KPI 來確保客戶滿意度

透過支援交付專案確保企業網路成長，透過擴大網路覆蓋範圍獲得更多固定企業客戶和主導地位

透過支援所有固定網路專案以滿足不斷發展的網路技術並提供建設性投入，確保技術發展成長

確保所有網路固定企業投訴按照 SLA 得到管理和及時更新

確保根據 SLA 及時主動通知所有網路偵測

確保與業務部門持續可靠的溝通，以了解每個客戶的獨特需求並將其轉化為網路的輸出

確保對利害關係人（即服務經理、客戶經理和網路利害關係人）做出及時、立即的回應

職位要求：-

研究生證書/文憑：電氣/電子/通訊專業

在 IT 和幫助台環境中工作 1 至 3 年

作為幫助台技術人員或其他客戶支援角色的豐富經驗

精通技術，具備辦公室自動化產品、資料庫和遠端控制的工作知識

對電腦系統、行動裝置和其他科技產品有很好的了解

具有診斷和解決基本技術問題的能力

精通英語

優秀的溝通能力和寫作能力。

以客戶為中心，個性冷靜

津貼和福利

• 附近的公共交通
• 休閒著裝要求

Responsibilities:

• Develop goals and objectives that tend to growth and prosperity.
• Design and implement business plans and strategies to promote the attainment of goals.
• Ensure that the company has the adequate and suitable resources to complete its activities (e.g. material, equipment etc.).
• Organize and coordinate operations in ways that ensure maximum productivity.
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.
• Maintain relationships with partners/vendors/suppliers.
• Gather, analyze and interpret external and internal data and write reports.
• Assess overall company performance against objectives.
• Represent the company in events, conferences etc.
• Ensure adherence to legal rules and guidelines.

Requirements:

• Proven experience as business manager or relevant role.
• Outstanding organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• In-depth understanding of diverse business processes and strategy development.
• Good knowledge of MS Office, databases and information systems.
• Solid understanding of research methods and data analysis techniques.
• Possess at least a Bachelor's Degree in Business Administration, Human Resources or relevant field in Business Management or relevant field; MSc/MA will be a plus.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code

Job Brief:

A Customer Service Executive’s role will be responsible for providing quality and efficient customer service to business customers within Malaysia as the first point of contact, coordinator for all kinds of enquiries via phone, email and LiveChat such as customer queries, complaints and disputes, oversee the customer support department’s day-to-day functions to promote customer satisfaction.

Job Responsibilities:

Responsibilities

• Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently.
• Provide first level technical support using documented procedures and available tools.
• Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
• Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.
• Keep our customers informed about our line of products and services, and how best to consume them.

Job Requirements:

Qualifications / Requirements

• Candidate must possess at least SPM, Diploma, Bachelor's Degree of any field.
• Fresh graduates with the right attitude will be considered.
• Ability to converse fluently in English and Bahasa Melayu.
• Driven by customer satisfaction – always deliver outstanding customer service.
• Strong spoken and written communicator (multilingualism will be a plus point!), friendly, energetic.
• Able to work on rotational shifts including late nights, weekends & public holidays.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in a preference location
• Preferably Junior Executives specializing in Customer Service or equivalent.

Working Conditions

• 24/7 shift scheduling (Must be open to flexible working shifts)
• Variable work schedule including work hours at night and weekends
• Overtime may be required
• For working location at Jalan Kolam Air Lama, Ampang, candidate must possess own transport

Remark

• Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hour daily, 2 days off)
• Location: Jalan Kolam Air Lama, Ampang
• Malaysian Only

Job Brief:

A Customer Service Executive’s role will be responsible for providing quality and efficient customer service to business customers within Malaysia as the first point of contact, coordinator for all kinds of enquiries via phone, email and LiveChat such as customer queries, complaints and disputes, oversee the customer support department’s day-to-day functions to promote customer satisfaction.

Job Responsibilities:

Responsibilities

• Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently.
• Provide first level technical support using documented procedures and available tools.
• Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
• Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.
• Keep our customers informed about our line of products and services, and how best to consume them.

Job Requirements:

Qualifications / Requirements

• Candidate must possess at least SPM, Diploma, Bachelor's Degree of any field.
• Fresh graduates with the right attitude will be considered.
• Ability to converse fluently in English and Bahasa Melayu.
• Driven by customer satisfaction – always deliver outstanding customer service.
• Strong spoken and written communicator (multilingualism will be a plus point!), friendly, energetic.
• Able to work on rotational shifts including late nights, weekends & public holidays.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in a preference location
• Preferably Junior Executives specializing in Customer Service or equivalent.

Working Conditions

• 24/7 shift scheduling (Must be open to flexible working shifts)
• Variable work schedule including work hours at night and weekends
• Overtime may be required
• For working location at Jalan Kolam Air Lama, Ampang, candidate must possess own transport

Remark

• Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hour daily, 2 days off)
• Location: Jalan Kolam Air Lama, Ampang
• Malaysian Only

Job Brief:

A Customer Service Executive’s role will be responsible for providing quality and efficient customer service to business customers within Malaysia as the first point of contact, coordinator for all kinds of enquiries via phone, email and LiveChat such as customer queries, complaints and disputes, oversee the customer support department’s day-to-day functions to promote customer satisfaction.

Job Responsibilities:

Responsibilities

• Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently.
• Provide first level technical support using documented procedures and available tools.
• Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
• Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.
• Keep our customers informed about our line of products and services, and how best to consume them.

Job Requirements:

Qualifications / Requirements

• Candidate must possess at least SPM, Diploma, Bachelor's Degree of any field.
• Fresh graduates with the right attitude will be considered.
• Ability to converse fluently in English and Bahasa Melayu.
• Driven by customer satisfaction – always deliver outstanding customer service.
• Strong spoken and written communicator (multilingualism will be a plus point!), friendly, energetic.
• Able to work on rotational shifts including late nights, weekends & public holidays.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in a preference location
• Preferably Junior Executives specializing in Customer Service or equivalent.

Working Conditions

• 24/7 shift scheduling (Must be open to flexible working shifts)
• Variable work schedule including work hours at night and weekends
• Overtime may be required
• For working location at Jalan Kolam Air Lama, Ampang, candidate must possess own transport

Remark

• Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hour daily, 2 days off)
• Location: Jalan Kolam Air Lama, Ampang
• Malaysian Only

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Professional Certificates, Bachelor Degree or equivalent in All Business Field
• Preferably at least 2 years of related working experience.
• Preferably undefined specializing in Management or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 2 undefined positions available

Job Requirement:

• Candidate should possess a Primary / Secondary School, Diploma / Advanced Diploma, Professional Certificates or equivalent in All Business Field,All Engineering Field,Personal Services,All Others Field
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Others or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 undefined positions available

Job Description:

• Execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) to key collection.
• Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover over of property, checklist, and the handover kit.
• Managing customers expectation after vacant possession
• To attend and monitor all customers enquiries via phone calls, emails, walk-ins and solve within stipulated amount of time
• Ensure all records, data, and information are recorded and filed up to date.
• Follow-up with relevant parties i.e. project management team, COW, contractor, consultant, etc. on product issues
• Acknowledging and resolving customer complaints.
• To contact customers on solution via phone calls or emails after investigation
• Update and maintain good recording and tracking system to ensure complaints are closed within stipulated time frame
• To attend weekly defect progress meeting
• To attend joint inspection with customers
• Perform any other adhoc assignments/ tasks/ duties as assigned by superior.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Business Studies / Administration / Management,Property Development / Real Estate Management
• Preferably at least 2 year of related working experience.
• Preferably Executive specializing in Customer Service or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

Job Brief:

As Customer Service Representative, you may be assigned to different contact centre projects, campaigns be it inbound or outbound as and when demanded by the business of the Company where you are deployed to work. The itemised list above is by no means exhaustive, and your Job Description may vary from time to time depending on business needs. 

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users.
11. Communicate effectively with team members and users.
12. Always motivate team members to perform better.
13. Conduct interviews when hiring is required.
14. Act as subject matter expert.
15. Generate relevant reports for operational discussion and analysis.
16. Handle escalations if required. Manning of escalation queues.

Job Requirements:

1. Possess a Diploma or Degree in related fields.

2. Minimum 2 years of experience as Team Leader in a contact centre environment.

4. Must be able to supervise, train, coach & motivate a team.

5. Required skill(s): coaching skills, leadership and mentoring, ability to do business presentations, and People Management.

6. Must be a critical and analytical thinker.

7. Excellent communication and writing skills in English, Mandarin and Cantonese is mandatory.

8. Strong interpersonal skills and the ability to build rapport with Team members and both internal and external customers.

9. Able to multitask, work independently with minimal supervision.

10. Proficient in Microsoft Office applications and experience working with CRM systems.