Total 2,616 Manager level Quality Assurance / Control job vacancies

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the center of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Helpdesk & Compliance Manager

The Compliance Manager will provide support to the Contract Manager and supervise the helpdesk operative, delivering a joined-up approach to Compliance and services across the contract.

The post holder will need to possess excellent management skills and be able to communicate at all levels, inspire compliance in processes, procedures and working practices across the contract. You will be customer focused and able to assist in the delivery of a wide range of services to a demanding client and end user.

Duties/Key Responsibilities

Provide support and development of audits across the contract both Hard FM and helpdesk.

The role will also act as liaison between the Contract manager and the Pinnacle Group Health & Safety team, ensuring we are prepared for all audits and any following actions are closed off promptly. To act as support during Client audits.

To act as a CAFM super user, including development & training, to be first contact and Helpdesk Support, report development, customer Satisfaction Surveys & reporting, ISO 9001 and 14001 development and liaison with the Contract Manager, development of an environmental programme

Oversee and support the development of Contract Invoicing, making sure service fees are invoiced promptly and correct penalties are applied.

Supporting the Contract Manager to develop budgets and managing future risks, as well as reporting on debt.

Manage, monitor, review and improve compliance to the contract, either directly or through contractors.

Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification.

Monitor and review actual costs against budget and take timely action to rectify any projected over spend. Influence and negotiate with stakeholders when necessary to achieve the best outcome for the organisation, within the bounds of the contract

Understand the organisation’s strategic aims and translate them into practice

Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.

To proactively monitor and measure customer satisfaction both quantitively and qualitatively on a regular basis

Deliver services with a full understanding of the contract specification (particularly output specifications) and statutory requirements.

Review/Audit current processes and develop changes to manage future risks

Support the CM develop room data sheets compilation & management, asset tagging & PPM processing.

Logging & auditing of Client annual inspection, continued development of the CAFM system as an asset management tool

Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisations strategis and financial aims.

Skills

Provide a clear sense of leadership and direction

Lead and motivate others towards objectives

Take appropriate and decisive managerial action after considering a range of options

Be sensitive to the needs of clients and customers

Regularly discuss performance with staff and take practical steps to realise the potential of self and others

Produce written information which is clear and succinct

Confidence addressing groups of all sizes

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We are looking to recruit a senior nurse with a strong cancer background for the Head of Nursing and Quality role who shares our vision to be trusted to provide consistently outstanding care and exemplary services to our patients.

The successful candidate will take specific responsibility for patient safety, quality and patient experience within the Mount Vernon Cancer Centre.

You will play a key role in supporting the implementation of the Patient Safety Incident Response Framework (PSIRF) to promote learning and improvement within a just culture.

We look forward to hearing from you if you are interested in hearing more about the role and would like to join our friendly senior nursing team.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

The Head of Nursing and Quality will have an extensive cancer background and will be expected to demonstrate strong professional clinical leadership and provide specialist and strategic quality and clinical advice across the Cancer Division.

The post holder will be a key member of the Senior Management Team and will support the team to continually improve patient care and experience and to deliver National and Trust initiatives.

The Head of Nursing and Quality will provide forward-thinking clinical and professional leadership to nursing staff at all levels within the Division, ensuring that nursing resource is managed effectively.

Working within the trust’s governance framework, the post holder will lead with credibility and authority and be revered for high standards of patient care to ensure quality and safety.



At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.

We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.

In addition, you will receive a High-Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.

Please see the attached Job Description and Person Specification applicant pack for further information relating to this role.


This advert closes on Thursday 23 May 2024

The ideal candidate will be an excellent communicator, team player and flexible in order to support the diverse workload of the team. Furthermore, they will be required to work with a wide range of governance, project and technical colleagues within DHCW, and have good organisational awareness. Candidates need a high-level understanding of data protection and experience of operating at a senior level. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The post holder will provide support for serious incidents including investigation methodology coaching through the Trusts investigation methodology To co-ordinate the process for serious incidents, ensuring all relevant parts of the process are undertaken by the appropriate people e.g. supporting staff, Duty of Candour, Being Open and delivery of actions To quality assure final drafts of investigation and learning response reports prior to submission to the central quality and safety team To provide training on investigation methodology and on being open To monitor progress on local investigations and learning responses and ensure leads are aware of timescales for these To monitor progress with action plans and action plans arising from local investigations, learning responses and other sources/workstreams, gaining robust assurance that changes have been implemented To ensure action plans reflect current best practice and long term strategic aims of the division to provide the highest levels of patient care. To support multi-disciplinary teams in ensuring lessons learnt are shared within the Division and the Trust and to ensure relevant Trust learning is shared within the Division. To provide reports to support the above including detailed analysis of key trends and highlighting outliers to key Divisional and Trust Quality & Safety targets. Queen Square Division The Queen Square Division is the largest Division in UCLH with a turnover of around £240m and over 2,000 staff. It comprises the services at the National Hospital for Neurology and Neurosurgery (NHNN) in Queen Square, the Royal London Hospital for Integrated Medicine (RLHIM), the Pain Management Centre at Cleveland Street and the Gower Assessment Unit at the Epilepsy Society, Chalfont St Peter. The NHNN is the UKs largest dedicated neurological and neurosurgical hospital treating over 6,000 inpatients, 120,000 outpatients and 8,000 day cases each year. Established for over 150 years it provides comprehensive services for the diagnosis, treatment and care of all conditions that affect the brain, spinal cord, peripheral nervous system and muscles. The RLHIM is the largest public sector provider of integrated complementary medicine in Europe. The hospital offers an innovative, patient-centred service integrating the best of conventional and complementary treatments for a wide range of conditions. The RLHIM operates on an outpatients clinic basis. Clinical services include womens health, complementary cancer care, allergy service, skin clinics, acupuncture, rheumatology service, childrens service, weight loss management, sleep management clinics, musculoskeletal medicine and stress management. Queen Square provides a wide range of services including: - Inpatient; surgical, medical, rehabilitation, critical care and mental health services - A full spectrum of outpatients and daycare services across neurosciences, pain management and integrated medicine - Diagnostics including imaging, pathology and many other diagnostic services - Other services including pharmacy, private patient services and more Its facilities include 6 conventional theatres and an interventional MRI suite, neuroscience critical care unit, over 200 beds, a day-care unit and extensive outpatient facilities. It also houses the Wolfson Experimental Neurology clinical research centre. There are referral pathways and shared appointments with a variety of London hospitals. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Production Services: Lead and be responsible for the development, implementation, and supervision of pharmacy production services in line with local and national legislation (Section 10 Exemption of the Medicines Act 1968), regulation and best practice standards and CCHS. Develop and make operational the sterile (aseptic) production service for the provision of Oncology and Central Intravenous Additive Service (CIVAS) parenteral medicines. Be responsible and accountable for the non-sterile, solid form production service, epic compound and repackaging as well as production using the unit dose robot. Be responsible and accountable for the non-sterile, liquid form production service for the provision of manually prepared oral liquid unit dose medicines. Develop and make operational a technical medicines information service for the provision of technical information and advice on the production of medicines to Caregivers for the configuration of medicines on Epic and BBraun pump libraries as well as decentralised preparation and non-standardised centralised preparation. Act as the Accountable Pharmacist for the above services and provide information and support to the Authorised Pharmacist and other production Caregivers. Manage the recruitment, training and accreditation, operations, supervision, and development of Caregivers in the 24/7 production service. Collaborate with and engage on the development, implementation and supervision of contracts and service level agreements for production clothing, consumables, monitoring, sanitation etc. Collaborate with and engage on the development, implementation, and supervision of the pharmacy cancer production service level agreement with CCL strategic partners.Quality Assurance (QA): Lead, with the Lead Quality Assurance Technician, and be responsible for the development, implementation, and monitoring of quality assurance through the following aspects of production: Pharmaceutical Quality System. Good Manufacturing Practice. Production Training and Accreditation. Validation. Supervision. Deviation Management. Change Control. Sanitation and Monitoring of the environments. Contingency and Capacity. Site Master File. Lead, with the Lead Quality Assurance Technician, and be responsible for the development, and implementation of governance (policies, procedures, guidance) and other (specifications, plans, training) documentation on the above aspects of production.Continuous Improvement (CI): Identify, develop, and implement innovative, systematic, and timely solutions to improve patient safety, outcomes as well as patient and Caregiver experience. Support the continuous education, training and professional development of pharmacy and non-pharmacy Caregivers around medicines. Lead, in collaboration with other Caregivers, the monitoring and optimisation of Pharmacy Team performance through audit, metrics, key performance indicators and analytics. Contribution to research including journal publication and conference presentation on aspects of medicines and pharmacy. Support the creation of a culture of continuous improvement by building quality improvement (QI) capability and capacity by promoting and supporting engagement in QI in collaboration with the CCL QI function. Organisational Leadership: Provide clarity of direction, priorities, remit, and boundaries for production Caregivers. Collaborate effectively with the rest of the Pharmacy Team and non-pharmacy Caregivers in the provision of a safe, effective, high quality and efficient service. Promote and engage in pharmacy and organisational leadership including mentoring, coaching and empowerment. Promote and encourage pharmacy Caregivers in participation in non-pharmacy activities across CCL to support the diversification of their perspective and engagement with non-pharmacy Caregivers and the wider community e.g. Employee Resource Groups.

ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future. We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers. In addition, you will receive a High-Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata. Please see the attached Job Description and Person Specification applicant pack for further information relating to this role.

An exciting new opportunity has arisen within our Quality Assurance department for a Technical Manager, in the Quality Standards & Data team. This role reports to one of our Technical Controllers

This role has four key aspects: provide technical support and manage the provision of technical data solutions to our foodservice and national account customers; manage the documented quality system, delivering an internal auditing programme; establish, manage and report on compliance monitoring activities, ensuring all product surveillance testing and supplier assessment programmes are maintained and are operating effectively; be aware of all food safety and regulatory aspects and be able to provide detailed support and project management across ad-hoc technical projects.

We are looking for an experienced Technical Manager who has in previous roles supported Technical teams with all aspects of food quality & safety management and legislation advice.

You will be responsible:

Coordinating technical product standards and policy updates, encompassing updated legislation requirements

Managing the documented quality system, ensuring appropriate updates are captured and trained out across the team

Maintenance of our technical and specification due-diligence portal (ORBC), ensuring glossaries and document libraries are kept updated and data entry is compliant with our requirements.

Monitoring both internal and supplier compliance against technical policies and standards

Ensuring effective CAPA programmes are in place and are closed out within agreed timeframes

Working closely with foodservice and national account customers to agree and implement workable technical data provision solutions

Supporting the wider technical and product teams in ensuring compliance with all appropriate policies and be part of the work team when any challenges may arise in these areas

Demonstratable experience of a similar role in food quality & safety with a focus on legislation

Strong knowledge of microbiological & chemical analysis and associated testing criteria across a wide range of ambient/chilled and frozen food categories.

An expert in food labelling requirements and have practical experience working with customer data/specification portals, which manage such product data exchange.

This role involves managing large pools of data, advanced Excel data management skills are essential.

You will have excellent communication and analytical skills, an eye for detail, a desire to ensure exacting product and operational standards are maintained, and a proven track record of forging strong and productive relationships at all levels.

You should have a keen interest in current and emerging food legislation and policy initiatives.

You will be able to demonstrate the ability to work without close supervision, prioritisation of your work and be comfortable communicating at all business levels to internal and external stakeholders.

You will need to possess a UK driving licence and your own car for this role and be comfortable travelling to group offices in the UK as well as suppliers and customers across the UK. This is a hybrid role, with 3 days on site and 2 days home-working after successful completion of training and probationary periods

Develops, implements, and maintains technical quality assurance and control systems and activities. Defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of the construction and future operation management.  Participates in the reviewing of engineering designs to contribute quality requirements and considerations. Assists construction support areas in gathering and analyzing data

• Implement construction quality management in construction activities. 

• Collaborate with core team to perform the audits to validate and confirm Contractors’ QA/QC (Quality Assurance and Quality Control) activities. 

• Focal Point for specific discipline, excellent familiarity with the project scope and drawings. 

• Review and follow up the Contractors’ QA/QC plans and relevant Quality Documentation and verify execution is done per latest and updated IFC. 

• Review and follow up the Contractors’ Quality records. 

• Issues and tracks NCR (Non-Conformance Record) items till closure. 

• Supports and coordinates Mock-ups. 

• Escalation path for relevant Lead Project Manager. 

• Performs incremental checks to validate and confirm Contractors’ installations. 

• Attend mutual QC walk down with Owners. 

• Supports Design Verification (DV) Process and start-up and commissioning quality issues. 

• Root cause analysis and problem-solving program. Tracking defect rectification and closure in time. 

• Perform Quality training for Subcontractors. 

• Summarize and categorize all kinds of Quality inspection statistic data and list down for supervision, analysis and outcome report for improvement and recovery. 

• Lesson learnt for a new project based on completion projects. 

• Identification continuous improvement projects during process. 

Responsibilities:

• Ensure timely review and update of Work Instructions, Standard Operating Procedures, and Legal Registers by process owners on the intranet.
• Serve as the point of contact and responsible for the ISO certifications.
• Provide assistance to arrange ISO training for all workplaces to guarantee staff competency for certification audits.
• Act as the business unit level DMR for ISO certification.
• Perform ad hoc tasks as assigned, when necessary.

Requirements:

• With 4-6 years of experience in Managing Safety, Health & Quality in the workplace. (Managerial role)
• Strong knowledge of Workplace Safety and Health Act.
• Competent at resolving conflicts involving health and safety at work.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R1985234

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Collaborate with various departments to draft legal and compliance documents, including trading contracts, bank facilities, guarantees, and other agreements.
• Manage commercial claims, disputes, and cases, and oversee external legal counsel for transactions, disputes, arbitration, litigation, and other legal processes.
• Lead efforts in mergers and acquisitions and investment projects, including responsibility for legal updates, research, training, and ensuring compliance policies align with legal and statutory requirements.
• Supervise counterparty onboarding procedures, offer compliance guidance, and provide clearance and guidance on Know Your Customer (KYC) documents.
• Develop and implement legal and compliance policies, managing internal policy and procedure development.
• Prepare yearly work plans for legal and regulatory functions.

Requirements:

• A Bachelor's degree in law or a related field.
• 8+ years of experience in commercial work and general corporate law.
• Experience in both private practice and in-house legal roles, ideally within the oil and gas or a similar sector.
• Strong knowledge of legal and regulatory compliance.
• Excellent communication and leadership skills.

Interested candidates who wish to apply for the advertised position, please click the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Scope

• To implement and maintain all quality and food safety control processes complying with the company’s standard, ISO, and local statutory requirements.
• Manage and coach junior QA staff
• To conduct in-house food safety training to production/operation staff.
• To manage customer complaints investigation and perform trouble-shooting and drive process improvement programs to ensure a high standard of food safety and quality.
• Provide technical advice to support other departments when necessary
• Perform QA audits at the central kitchen and outlets and prepares QA reports.
• Monitoring product integrity and conduct product testing for new and regular products.
• To support Operations Director in supplier management program (Audit and ingredient approval).
• Manage external inspection and liaise with regulatory agencies
• Develop recommendations and justifications on Quality Improvement Programs
• To be the primary contact for Government-related agencies’ officials, such as AVA, Muis, NEA, etc.
• Perform ad-hoc duties as assigned by the management.

Requirement

• Diploma or Degree with 3 years of working experience in Quality System.
• Candidates with more experience will be considered for a Assistant Manager role.
• 5.5 working days.
• Only Singaporeans may apply.

Job Purpose

You will assist to increase premium production and achieve intermediaries’/clients’ satisfaction.

The Job

· Responsible for GWP & Underwriting Profit set for Agency Channel

· Tracking, monitoring and analyzing agents’ productivity / retention.

· Conduct Visitation and Network with Intermediaries to enhance business relationship

· To arrange and provide training to agents and business partners.

· Underwrite and provide quotations in accordance with assigned authorized limits and within the company’s underwriting guidelines and treaty terms. To seek treaty clearance when necessary. Review and negotiate renewal terms and follow up on policy renewal before expiry. Review Underwrite request for mid-term changes to the policy coverage. Arrange facultative reinsurance in accordance with the company’s reinsurance security guidelines. Arrange and/or conduct risk survey when necessary. Joint visitation with Agents, if required.

· Participate in credit controls and premium management.

· Participate in any ad-hoc projects assigned.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Certificate in General Insurance (BCP, ComGI, PGI) , Certificate in Health Insurance

· Minimum 3 to 5 years of working experience in similar field

· Good team player who is task and results oriented

· Meticulous and excellent interpersonal skills

· Proficient in Microsoft Office

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Company: Trading Industry

Location: Central

Position: Corporate Tax Assistant Manager (Job ID: 19051)- CK

Job Description

• Responsible for tax compliance for MAP and assist in the timely preparation and filing of tax related reports in compliance with local regulations and internal policies, and supporting affiliates within required timeframe.
• Support and oversee month-end, quarter-end and year-end accounts closing processes, including the approval of journal entries.
• Support both internal and external audits by providing necessary documentation and explanations related to the accounting and tax matters.
• Contribute to process improvements to enhance efficiency and accuracy in accounting and tax-related activities.
• Stay updated on relevant accounting standards and tax laws to ensure compliance and recommend best practices.
• Offer professional accounting and tax advice to the departments and affiliates across AP region, and collaborate with relevant parties, ensuring adherence to regulations and optimizing tax management practices.

Job Requirement

• Min. Bachelor’s degree in Accounting, Finance, or a related field from an accredited institution.
• Min. 5 years of related experience
• Occasional business trips
• Experience in handling tax matters, including tax compliance and reporting, knowledge in transfer pricing and indirect taxes (such as GST/VAT)

Interested applicants please send your resume to Calista@pasona.com.sg with email subject header "Job Application for [Corporate Tax Assistant Manager (Job ID: 19051)- CK"].

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

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Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Lead and support all Guest Experience initiatives at the property.
• Support the Department Head in driving a guest centric culture in the hotel and create awareness and understanding among all associates on the importance of Guest Experience.
• Review TrustYou performance and guest feedback daily, identifying trends and areas for improvement on a regular basis and share with relevant stakeholders (at a minimum once a week).
• Set TrustYou goals and regularly compare and communicate variances.
• Represent Guest Experience and be the voice of the guest daily at the morning briefing with updates and highlights of points for improvement and guest praise.
• Investigate root causes of repetitive trending issues and recommend and support implementation of resolutions.
• Lead and develop a team of departmental Guest Experience Champions within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.
• Review and communicate the company operational standards and all new brand/quality initiatives effectively to all stakeholders.
• Conduct a weekly Guest Experience meeting with individual HOD’s, communicating performance, supporting, and driving management action plan efforts.
• Conduct regular property self-assessments on the operational brand standards and other quality programs.
• Introduce and coordinate monthly mystery shopper audits and conduct HOD and departmental debriefings.
• Conduct Guest Experience Management overview induction for new hires and thorough induction on Guest Experience for all new hires within the first month of employment.
• Conduct Guest Experience assurance audit
• Work in partnership with all relevant external partners to ensure external training is conducted where applicable, e.g. Stayplease, TrustYou, TripAdvisor etc
• Work closely with HOD’s to assess service standards and delivery on a consistent basis.
• Participate in and check the annual revision of operational brand standards and SOP’s with operational HOD’s and Exco.
• Participate and support implementation of new Guest Experience product enhancement programs, e.g. guest amenities, children, brand activities, guest preferences, Guest of the Day, etc.
• Directly liaise with and contact guests to collect direct feedback and facilitate new ways of collecting greater in-house feedback.
• Ensure the relevant teams and stakeholders respond to all guest feedback and timely.
• Champion the internal communication of Guest Experience related matters and updates to all associates in the hotel, including presenting at associate quarterly town halls.
• Improve communication regarding guest service e.g. daily VIP photos and bios, pre-arrival and post-departure correspondence, daily summary feedback with pro and con sentiments, etc.
• Introduce and drive with colleague guest service appreciation programs.
• Introduce departmental colleague guest service orientated monthly competitions.
• Analyse, recommend and implement improvement initiatives and innovation.
• Lead Sustainability project to obtain Global Sustainability Tourism Council certification and manage year on year audits.
• Any other adhoc duties as and when assigned by the Management.

Main duties and responsibilities:

To support the local team in all QEHS related compliance and performance of TES Singapore sites, which includes but not limited to emergency response (drills and TTX), incident investigation and IH monitoring, etc. Also, includes all Environmental related matters and regulatory reporting, global QEHS procedures & programs and overall lead for all QEHSMS / R2 audits, 3rd party certifications and customer audits as well as supporting Group EHS.

Environment:

• Reporting of QEHS performance metric reporting and activities to Global/ Group EHS Manager.
• Provide guidance on QEHS best practice principles, techniques and culture in Singapore sites.
• Compilation and submission of annual recycling data and other relating environment related info to relevant competent authorities.
• Maintain Basel Permit / Import Approval of all sites, including applications and tracking of movement documents.

Audit:

• Ensure Singapore sites are aware of and complying with Corporate/ Group QEHS policies, standards and programs, and local legislations.
• Program lead for 3rd party (ie. QEHSMS & R2) audits and key customer accounts on QEHS audits, provide resource and preparing Singapore sites with upcoming audits, tracking & reporting of audit results and monitor closure of corrective actions.
• Develop and conduct Singapore sites QEHS Audit program to ensure compliance to EHS regulations and Global EHS standards. Track & report audit results and monitor closure of corrective actions.
• Analyse data from EHS audits (including 3rd party QEHSMS & R2 certification audits and key account QEHS audits) to identify trends and provide feedback and preventative measures.

Other support:

• Support the development & implementation of One TES IMS – global QEHS procedures and programs.
• Monthly tabulation and submission of Basel permits status reporting for Exco meeting.
• Provide coordination and administrative support to QEHSMS & R2 certification program in Singapore.
• Support global initiative programs / activities as assigned.

Job Requirements:

• Diploma / Degree in any Engineering discipline and registered WSHO and FSM.
• Good to have: Qualified industrial first aider, noise monitoring office or any other IH related experience.
• Proficient in English and Mandarin and good report writing skills, familiar with Microsoft office.
• Trained in/ familiar with ISO 14001, ISO 45001, ISO 9001 and Responsible Recycling (R2) or equivalent.
• Experience with handling government agencies and knowledge in license and permit application from agencies such as NEA, MOM, SCDF, PUB and SPF.
• 5-8 years of working experience as in WSH related fields or equivalent in manufacturing / electronic or chemical industries.
• Experience in conducting ISO 9001/ ISO 14001/ ISO 45001/ R2 audits or handling OSH related audits.
• Good communication skills, team player, responsible, take initiatives and work independently without much supervision.

Good to have:

• Registered WSHO & FSM.
• Proficient in English, Mandarin and good report writing skills, familiar with Microsoft office with auditing experience in ISO 14001, ISO 45001 or ISO 9001.
• At least 5-8 years of working experiences as in WSH related fields or equivalent in manufacturing/ electronic or chemical industries.
• Good leadership skills to be able to guide and lead a team of EHS professionals.