Total 799 Customer Service job vacancies in Johor Bahru, Johor

You will monitor and follow up on outstanding bills and liaise with various parties on bill settlements. You will also provide financial advice to patients on the estimated bill amount for hospital stay as well as handle billing enquiries.

Job Requirements:

• Diploma with at least 2 years’ relevant working experience
• Proficient in Microsoft Office applications and knowledge in SAP/ Maxcare/ OAS will be an advantage
• Team player with good interpersonal, analytical and communication skills

You will be an integral member of the education and training team to plan, co-ordinate and support the administrative operations of the education and training of medical, allied health and nursing staff at NHCS. You will collaborate with internal stakeholders and external agencies to develop and plan for short-term and long-term strategic plans. You will also coordinate and manage the initiation, implementation and evaluation of projects to advance NHCS’s education and training strategic and operational goals.

Requirements

• Degree holder, preferably in training, education or project management
• A meticulous team player with excellent organisational and communication skills
• Proficient in Microsoft Office applications

You will report to the Assistant Director and Director in the management, monitoring and validation of cardiac-related clinical data. You are responsible for collecting, coordinating and processing, as well as ensuring quality control of these data.

You will provide oversight for quality assurance activities and evaluate the effectiveness of the quality assurance programmes. You will manage the team through data validation and management exercise according to the Ensure Safer Systems’ requirements.

You will manage and facilitate value-based (VDC) projects with internal and external stakeholders, which includes overseeing the functions of the value driven care committee such as collecting and analysing data, developing methodology for measuring clinical quality indicators, and working with domain heads on interventions to mitigate the clinical quality performance trends. You will render support in audits and licensing requirements by the Ministry of Health. You will also promote and encourage staff participation in quality improvement programmes through providing project consultancy and leading the team in case analysis and following up on areas for improvement.

You are required to integrate and analyse data using statistical methods, perform analysis and work with teams to coordinate projects assigned. You will also coordinate meetings and document its proceedings, prepare reports, and participate in the implementation of improvement initiatives towards enhancing patient care.

You are responsible to lead and mentor team members as well as afoster good communication and teamwork within the department.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing with at least 4 years’ relevant experience in a healthcare industry

· Experience in benchmarking and statistical tools and techniques, and knowledge in improvement methodology tools and techniques

· Proficient in Tableau would be an advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail

· Good oral and written communication skills

The standardised classification and grouping of healthcare data which reflects the complete clinical picture of the patients not only contributes to hospital operational and subvention forecasts, but also allows clinicians to better plan the care of future patients with similar conditions.

You are responsible for translating patients’ medical diagnoses, operations and procedures into international classification alphanumeric codes, and are expected to ensure the accuracy, completeness and timeliness of the coding. You will also assist with the auditing of the medical records which involves checking on the accuracy of the codes assigned. You are required to work closely with the clinicians to address coding issues.

Job Requirements :

• Diploma in Nursing / Life Science / Applied Science, preferably with 2 years’ relevant work experience.
• Essential knowledge of healthcare procedures
• Proficient in Microsoft Office applications
• Meticulous with good communication and interpersonal skills
• Able to work independently as well as in a team

You will participate and provide support in planning, developing, and managing licensing and data governance matters to meet medical and legal regulatory requirements. This will include providing advice on Personal Data Protplanection Act (PDPA) matters, liaising with internal stakeholders regarding data breaches, and other concerns relating to data governance.

You are responsible for arranging regular internal and external audits, preparing audit reports, and working with stakeholders to address audit findings. You will also be involved in planning and implementing staff immunisation initiatives, participate in committee meetings, and support ad hoc operational projects and initiatives. The suitable candidate will be offered employment on 2-year contractual terms.

Job Requirements:

· A Bachelor’s degree, preferably in public health administration, healthcare management, communications or public policy

· Prior experience working in a government or healthcare institution would be an advantage

· Proficient in Microsoft Office applications

· Possess excellent critical thinking and analytical skills

· Excellent written and communication skills

· Able to work independently as well as in a team

Overview

Reporting to the Director, Development, Training & Volunteer Management (TVM), you will oversee Volunteer Management Functions in Lions Befrienders.

You will play a role in growing, developing and managing a volunteer pool which would include senior volunteers, to support the organisation’s strategic and programmatic goals.

Responsibilities

1. Recruitment: Develop recruitment strategies for volunteers, including social service organisations, community stakeholders, corporate partners and government agencies to support the organisation goals, including reactivation strategies for passive volunteers.

2. VM Policies & Processes & Projects: Evaluate and implement volunteer management practices, policies and processes. Review existing and/or develop new VM projects/events.

3. Training & Development: Develop developmental roadmap and conduct volunteer training to increase volunteers capability, recognition and engagement programmes for sponsors and volunteers.

4. Networking & Stakeholder Management: Identify opportunities for partnerships with social service organisations, community stakeholders, corporate partners and agencies, drive engagement with key stakeholders through various platforms.

5. Budgeting & Reporting: Monitor and provide Management reports, Source, prepare and coordinate projects budget and expenses and submit project reports.

6. Staff Management: Provide guidance and coaching to VM staff.

Requirements

• Degree in Social Work/Gerontology/Training or equivalent.
• Min. 3 years experience in volunteer management and working with wide range of stakeholders from individuals to corporates.
• Possess ACLP or DDDLP (or the equivalent) would be advantageous.
• A passion to enhancing the educational experience for volunteers, and to meet the needs of the community.
• Good leadership and stakeholder management skills, and have worked with various voluntary welfare organisations, communities and institutional settings.
• Possess good communication and interpersonal skill, Strategic thinker with networking aptitude.
• Able to communicate in Mandarin will be an advantage to converse with non-English speaking stakeholders.
• Enjoys working with people of all age groups.

You will collaborate with stakeholders on timely data submissions and accurate reporting of clinical quality indicator results. This involves data extraction and analysis, and maintaining the department’s database. You will also promote and encourage staff participation in quality improvement programmes and contribute to projects relating to Quality Improvement initiatives.

In addition, you will coordinate and support Ensure Safe System (ESS) for Quality Assurance & Risk Management and liaise with ESS stakeholders to ensure standards are met. You will also coordinate meetings, prepare meeting minutes and reports, and provide any other administrative support. You will also work closely with internal/external stakeholders to support corporate programmes and participate in ad hoc operational projects and initiatives.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Degree in Biological Science or Applied Science, with 2 years’ working experience

· Proficient in Microsoft Office applications

· Excellent interpersonal, written and oral communication skills

· Meticulous with good organisational skills and able to work independently

You will work with the Business Office Manager in studying, planning, organising, establishing, and implementing policies and procedures, and internal controls for all billing, account follow up and financial counselling activities. You will ensure that all services are billed, and that claims are made accurately and timely. Additionally, you are required to monitor outstanding bills, work with various parties to recover the outstanding amounts as well as handle billing and payment enquiries. You are responsible to prepare summaries, reports and statistics as required.

Job Requirements:

· Degree in any discipline.

· Accounting knowledge and experience in healthcare will be an advantage.

· Proficient in Microsoft Office applications and knowledge in SAP/ Maxcare /OAS will be an advantage

Team player with good interpersonal, analytical and communication skills

You are responsible for managing the commissioning and decommissioning, rectification, preventive maintenance, and maintenance agreements of medical equipment for NHCS. This will include preparing the medical equipment specifications for procurement and you will be expected to participate in evaluation process to provide recommendations based on technical compliance.

In addition, you will provide supervision and guidance to junior staffs to ensure day-to-day operation efficiency. You will also support the HOD and/or BME Manager in achieving department set targets and key performance indicators.

Requirements:

· Degree in Biomedical Engineering, Electronic/ Electrical Engineering, or equivalent with at least 2 years’ work experience in healthcare industry; OR Diploma in Biomedical Engineering, Electronic/ Electrical Engineering, or equivalent with at least 6 years’ work experience in healthcare industry

· Proficient in Microsoft Office applications

· Experience in project management in biomedical engineering field in the healthcare industry

· Knowledge in Information / Medical Device Technology and/or a wide range of medical equipment operation would be preferred

· Independent, self-motivated and adaptable to change

· Excellent interpersonal, organisational and communications skills

You will ensure that medical records are scanned and indexed accurately. You will also provide clerical support to the Medical Records Office and attend to phone or walk-in enquiries. As part of job enrichment within the department, you may be rotated to man the Medical Reports Unit’s reception counter, process medical report applications, perform cashiering duties and handle the retrieval, processing, delivery and release of medical records. The suitable candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

• GCE ‘O’/’N’ Level or Certificate in Office Skills/Business Studies (COS/CBS)
• Proficient in Microsoft Office applications
• Applicants without relevant experience are welcome to apply training will be provided
• Service-oriented and attentive to details with good interpersonal and communication skills
• Willingness to learn and adapt well to changes

This vacancy is under the Career Conversion Programme for Enrolled Nurses. Please do not apply to this job posting. If interested, please apply through the CCP website at https://go.gov.sg/ccp-en

You will be responsible for performing direct nursing care and activities to an assigned group of patients under the guidance and direction of a Senior Staff Nurse / Staff Nurse to ensure patients receive quality nursing.

This vacancy is under the Career Conversion Programme for Registered Nurses (Diploma). Please do not apply to this job posting. If interested, please apply through the CCP website at https://go.gov.sg/ccp-rn-dip

You will be involved in providing direct patient care through coordination, care management and evaluation for an assigned group of patients and/or patient-related activities. You will also be responsible for providing clinical guidance and direction to Enrolled Nurses and ancillary staff in the delivery of optimal patient care.

Organization Description

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Job Description

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

You will handle the full spectrum of human resource functions for your assigned user group. You will provide advice and support line departments in talent acquisition, management and retention and related employment and employee matters. You will need to collaborate with stakeholders and IT teams to support and engage end-users in the adoption of the new Human Resource Information System (HRIS), work on digitalisation and automation of HR processes. Last but not least, you will be involved in the administration of staff programmes and events and participate in corporate projects as assigned

Requirements

• A recognised degree, preferably in Information Technology or equivalent, with a focus on Business/Human Resource Management
• Excellent communication, interpersonal, organizational, multi-tasking and numeracy skills with an eye for details
• Keen interest in working on HRIS, proficient in Microsoft Office applications and emailing tools and familiar with social media platforms
• A good team player

You will play a crucial role in expanding our network, fostering relationships, identifying, developing, and managing innovation partnerships and collaborations with external organisations. You are required to possess a good understanding of the healthcare landscape and strong communication and relationship-building skills. Your responsibilities include:

1. Strategic Planning: Research on industry trends, healthcare innovations, and emerging opportunities and develop a comprehensive partnerships strategy aligned with our mission and goals.
2. Partnership Development: Identify and cultivate partnerships with healthcare providers, industry players, government agencies, institutions and relevant profit and non-profit organisations. Build and maintain strong, long-term relationships with partners and stakeholders.
3. Cross-functional Collaboration: Collaborate with our internal departments, domains and stakeholders to ensure the alignment of strategies and seamless execution of partnership initiatives.
4. Administration: Exercise due diligence in the execution of partnership agreements. Lead the administrative tasks, monitor and report on the outcomes of signed innovation partnerships.
5. Process: Put in place an appropriate framework, process and operationalisation plan. These may include the creation of document templates, communications collaterals, criteria checklist, due diligence checklist and process diagrams.
6. Communications and Events: Support the execution of tasks related to the partnership. These may include running partner engagement events, organising innovation-related initiatives singly or jointly with partners and collaborators, conducting communications campaigns (physical and digital).
7. Advocacy: Represent or support the Division in industry events, conferences, and forums to promote our brand, share our vision and generate partnership opportunities.
8. Resource Management: Manage the budget, monitor expenses, and optimise resource allocation for partnership initiatives.
9. Performance Metrics: Develop and track key performance indicators (KPIs) to measure the impact and success of partnerships. Provide regular reports and insights to senior management.

Job Requirements

• Bachelor’s Degree with 6 years of relevant work experience
• Experience in strategic planning and partnerships management from the healthcare industry will be an advantage
• A strong interest in driving innovation and creating impactful change towards healthcare
• A strategic and critical thinker
• Excellent communication (verbal & written) and interpersonal skills
• Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation
• Ability to work both independently, with limited supervision
• Action-oriented, highly motivated and target-focused individual capable of delivering effectively under pressure and tight timelines