Total 11 customer service job vacancies in Business Management / Project / Planning category in Singapore

07th June, 2024
Are you an ambitious Senior Accountant or Assistant Manager looking for a career advancement opportunity that will take your professional growth to the next level.   About Our Client Our client has an excellent reputation for over 20 years of servicing the Geelong and regional community. They have a collaborative, inclusive, and innovative professional team, and teamwork and mutual respect are part of their DNA. With teams of dedicated professionals, they have experienced remarkable growth and are recognised among the top accounting firms in the region. Their diverse client bases range from sole traders and partnerships to established companies and SMEs, reflecting their strong focus on supporting local businesses in Geelong and surrounding areas. As a Business Services and Tax Manager, you will report to the Director and play a key role in providing accounting and taxation services to our client's businesses and supporting
... Click here to view more detail / apply for Business Service & Tax Manager

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Location: Homebased with travel to south / southwestPermanent, Full time£35,000
- £45,000 + Benefits
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
As the WCA Business Analyst, you will be responsible for assessing the business model and its integration with technology; essentially acting as a bridge between the business problems and the technical solution. The role involves understanding business requirements which clearly address business needs and align with business processes.
Reporting to the Process and Change Manager, you will be responsible for assessing the business model and its integration with technology; essentially acting as a bridge between the business problems and the technical solution. The role involves understanding business requirements which clearly address business needs and align with business processes.

Your main responsibilities:

- Proactively communicate with external and internal stakeholders to analyse information needs, functional requirements, and business processes.
- Lead on User Acceptance Testing (UAT) for WCA/SB IT Systems, including writing of test scripts, co-ordination of UAT activities across the contract, and feedback into the DWP of UAT results.
- Elicit, validate, prioritize, and document business and technical requirements to meet business needs.
- Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs.
- Model and map business processes and assist with the development of solutions to address business problems and improve business processes.
- Work with internal & external development teams to oversee the implementation of new technology and systems.
- Produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements, and specify the necessary acceptance criteria.
- Produce all relevant further documentation and information which is in line with business requirements (BRDs, Traceability Matrix etc.)
- To lead the required implementation of identified business process re-engineering activities, providing information, and generating solutions as determined within the projects.
- Operates as a competent professional with minimum supervision. Carrying out all responsibilities regarding Serco’s Equalities Policy and Procedures


What you’ll need to do the role:

- Experience of working within a WCA/SB delivery environment
- Confidence working with complex data and systems.
- An understanding of systems architecture and the human interaction with the components of the system
- A good knowledge of Lean and Six Sigma, preferably with Yellow or Green Belt certification, or commitment to completion of Yellow/Green Belt with Serco
- Demonstrable ability to think analytically and with criticality to resolve problems and develop solutions.
- Excellent planning and organising skills, taking an organised and methodical approach to identify priorities, maximise time and ensure the achievement of business objectives.
- Excellent presentation skills, with the ability to engage with an audience and influence thought process.
- Experience and ability to perform a wide variety of complex technical or professional work activities in a variety of contexts.
- Experience and ability to make informed decisions through logical thinking.
- Experience and ability to use processes, tools and techniques associated with business process re-engineering to identify service improvement and new solutions for service delivery.


What we offer

- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- Up to 25 days annual leave plus bank holidays

Proud member of the Disability Confident employer scheme

.
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Location: Homebased with travel to south / southwestPermanent, Full timeSalary: £35,000
- £45,000 + Benefits
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As the PIP Business Analyst, you will be responsible for assessing the business model and its integration with technology; essentially acting as a bridge between the business problems and the technical solution. The role involves understanding business requirements which clearly address business needs and align with business processes.

Reporting to the Process and Change Manager, you will be responsible for assessing the business model and its integration with technology; essentially acting as a bridge between the business problems and the technical solution. The role involves understanding business requirements which clearly address business needs and align with business processes.
Your main responsibilities:

- Proactively communicate with external and internal stakeholders to analyse information needs, functional requirements, and business processes.
- Lead on User Acceptance Testing (UAT) for PIP IT Systems, including writing of test scripts, co-ordination of UAT activities across the contract, and feedback into the DWP of UAT results.
- Elicit, validate, prioritize, and document business and technical requirements to meet business needs.
- Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs.
- Model and map business processes and assist with the development of solutions to address business problems and improve business processes.
- Work with internal & external development teams to oversee the implementation of new technology and systems.
- Produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements, and specify the necessary acceptance criteria.
- Produce all relevant further documentation and information which is in line with business requirements (BRDs, Traceability Matrix etc.)
- To lead the required implementation of identified business process re-engineering activities, providing information, and generating solutions as determined within the projects.
- Operates as a competent professional with minimum supervision. Carrying out all responsibilities regarding Serco’s Equalities Policy and Procedures


What you’ll need to do the role:

- Experience of working within a PIP delivery environment
- Confidence working with complex data and systems.
- An understanding of systems architecture and the human interaction with the components of the system
- A good knowledge of Lean and Six Sigma, preferably with Yellow or Green Belt certification, or commitment to completion of Yellow/Green Belt with Serco
- Demonstrable ability to think analytically and with criticality to resolve problems and develop solutions.
- Excellent planning and organising skills, taking an organised and methodical approach to identify priorities, maximise time and ensure the achievement of business objectives.
- Excellent presentation skills, with the ability to engage with an audience and influence thought process.
- Experience and ability to perform a wide variety of complex technical or professional work activities in a variety of contexts.
- Experience and ability to make informed decisions through logical thinking.
- Experience and ability to use processes, tools and techniques associated with business process re-engineering to identify service improvement and new solutions for service delivery.


What we offer

- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- Up to 25 days annual leave plus bank holidays

Proud member of the Disability Confident employer scheme

Position Overview:

The Business Development and Client Service Associate is a fast-paced role for those interested in institutional investment sales/marketing and client service. This Business Development and Client Service Associate role will support both the sales and client service functions in North Asia, in countries such as Taiwan, Hong Kong, and South Korea. Aspects of the role include, communicating with prospects and clients, coordinating, preparing and participating in sales/client meetings, lead generation, servicing clients and managing new account start-ups. Work ethic, communication skills, self-motivated, detail-oriented, ability to solve problems, commitment, interest in finance and a passion to succeed are the key attributes of the successful candidate. Given the geographical coverage of this role, we are seeking a candidate with fluency in English and Korean; fluency in Mandarinis helpful. This position is based in Singapore.

Acadian supports a hybrid work environment, employees are on-site in the Singapore office 3 days a week.

What You’ll Do:

• Increase the effectiveness of the sales, client service and consultant teams.
• Identify new prospects for meetings, source for search activity and run competitive analysis.
• Coordinate and participate in marketing activities, including RFPs.
• Schedule, track and prepare materials for client and prospect meetings.
• Attend client and prospect meetings and conference calls, write meeting notes and ensure prompt follow up of any open issues.
• Write/coordinate letters, qualitative analysis and other prospect and client communications.
• Oversee new account start-ups, account closings and coordinate cash flows.
• Track prospect, client and consultant information and ensure effective internal and external communication.
• Work efficiently to establish and maintain strong relationships with various internal groups (i.e., Research, Marketing, Client Service, Client Reporting, Portfolio Construction, Operations) to ensure all reporting requirements are met and internal management systems are current.
• Participation in communication (e.g. via conference calls, emails) with our global offices outside of standard business hours is expected as part of this role.

We’re Looking for Teammates With:

• Bachelor’s degree or equivalent with prior client service and business development experience in the financial services industry, preferably within an institutional asset management or wealth management setting.
• Fluency in English and Korean (written and verbal) required. Fluency in Chinese (written and verbal) is preferred.
• Excellent interpersonal, organizational and communication skills, both written and verbal.
• Well organized and results-focused; ability to multi-task and problem-solve.
• Ability to work independently and with a variety of colleagues in a fast-paced environment.
• Dedicated, energetic and confident individual who knows and loves the financial industry and seeks a long-term career path into institutional sales and client service.
• Proficient in Microsoft Office.

At Qantas, our people will lead the way in achieving the impossible together  
Challenge yourself to deliver strategic entry to service projects  
Develop a roadmap for a broad range of operational, technical and people related projects  
24-month secondment opportunity based in Mascot  



  At Qantas, we understand our priorities and what needs to be delivered, taking the initiative to keep things moving. Navigating through our complex work environment, we bring teams and individuals together to deliver on our customers? expectations.  


 


Taking ownership is critical. Whether we?re working individually or as a group, we challenge ourselves to make progress and deliver results. We won?t settle for anything less than the best outcome.  


 


As the Airports Project Manager for Entry to Service Programs (EIS) , you will be responsible for helping the business deliver strategic EIS projects. These projects include introduction of

... Click here to view more detail / apply for Airports Project Manager, Entry Into Service (EIS) Programs

Job Advert

Senior Project Officer 36 hours per week.

The successful candidate will be required to work a shift pattern including some weekends.

West Lothian Council reserves the right to close this post early depending on applicant response levels.

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged

West Lothian Council Justice Services have an exciting opportunity to recruit a full time permanent Senior Project Officer to the Community Payback Unpaid Work Team. West Lothian Council’s Justice Services have statutory responsibility to provide Unpaid Work and other activity opportunities for those who have had a community sentence imposed. The Senior Project Officer will be responsible for supporting the delivery of an Unpaid Work service across West Lothian, and in partnership with community partners, will ensure that Order requirements are delivered efficiently and in compliance with National Outcomes and Standards.

The successful candidate will take the lead in planning, implementing and running this team which will include performance management, and team development.

The successful candidate must have:

• Degree in relevant discipline and or relevant equivalent experience
• Experience in preparing documents to a high standard
• Excellent written and verbal communication skills; including an ability to communicate to a wide range of audiences and to explain complicated or sensitive subject matters in a straight forward way.
• Tact, diplomacy and discretion in handling sensitive confidential information
• Knowledge and/or awareness of National Community Justice Strategies and relevant Justice legislation
• An understanding of project management and an ability to work to own initiative
• An ability to anticipate the needs and demands of the service and to respond accordingly
• Strong negotiation and problem-solving skills
• An ability to manage priorities and workload and deliver to strict deadlines
• An ability to work under pressure
• Competent in the use of Microsoft IT packages

This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by the West Lothian Council

Proud member of the Disability Confident employer scheme

Business Support Officer

Service care Solution are currently recruiting for a Business Support Officer in Bedfordshire

We are looking for a Business Support Officer to provide comprehensive business and administrative support to a team. The role involves working with external colleagues including providers of education, social workers, and schools to ensure effective communication on the Household Support Fund (HSF) vouchers.

Main Responsibilities

As a Business Support Officer, you will be responsible for:

• Provide support administrating and delivery of the Household Support fund - FSM vouchers and other activities
• Support the Performance team/CBC gathering key information from School and providers to accurately process vouchers and ensure smooth delivery of vouchers through informed decision making
• Liaise with external colleagues including providers of education, social workers, schools to ensure effective communication on the HSF vouchers
• Support resolving queries with services/providers, parents and others
• Undertake such duties consistent with the role to ensure the LA meet and submitted delivery plan and therefore meeting the funding requirement

Requirements:

• experience as a Business Support Officer or similar administrative role
• Proficient with Microsoft Office Suite
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week
• Hybrid working

If you are interested in the Business Support Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Service Care Solutions are looking for a Workforce Planning and ImplementationOfficer to work within the Lancashire Constabulary on an 8-month contract.

Location: Preston

Job Role/Responsibilities:
To provide professional HR advice guidance and support to the organisation in relation to business planning and other change management processes. To monitor and maintain a robust, efficient and effective police and staff corporate redeployment process.

• To assist the Strategic Workforce Planning Manager, deliver robust and resilient workforce planning so that the aims and objectives determined by the Chief Constable are met.
• Supporting the police officer and police staff redeployment processes by identifying suitable alternative roles for individuals displaced through restructures, welfare, or medical reasons, including those on adjusted duties.
• To support managers and staff with the implementation of organisational change programmes and restructures.
• To advise on existing and new employment legislation and case law to assist with resourcing decisions.
• To manage and promote a culture of service excellence and continuous improvements within the Workforce planning team thereby ensuring the Force is provided with an efficient and effective HR service.
• To administer the vacancy clearance process, making equitable resourcing decisions in consultation with the Trade Unions, Federation & Staff Associations considering the needs of the business.
• Provide management information which forecasts and assists strategic decision making, including for corporate and chief officer meetings.
• To provide advice on resourcing issues, including vacancy management, change management and succession planning.
• To provide advice and support to the implementation of organisational restructures and workforce modernisation programmes, including shift rota changes.

Qualification required:

• CIPD Level 5.

Knowledge/Experience required:

• Experience of tasking and directing staff.
• Experience of advising and providing guidance on recruitment, resourcing and/or organisational change initiatives.
• Experience of producing accurate written information and demonstrate a high level of attention to detail.
• Experience of maintaining and interrogating HR/IT systems.
• Ability to communicate effectively verbally and in writing.
• Experience of working within a Human Resources background, applying policies and procedures.
• Ability to solve problems logically and systematically.
• Experience of working to conflicting deadlines and tight timescales within a busy environment.
• Experience of using Microsoft Software Applications.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Business Support Officer

Somerset Council are seeking a highly motivated and experienced Business Support Officer to join their team. The successful candidate will be responsible for providing administrative and business support to the Children's Social Care department.

Start Date: ASAP

Contract: 15 hours per week, initially for 6 months

Rate of pay: £14.24ltd per hour

Key Responsibilities:

• Take a lead role for business support activities associated with Children's Social Care.
• Supervise, co-ordinate and monitor the work of a Team who provide specialist business support activities to frontline Children's Social Care staff and Managers.
• Deploy staff and resources and determine day to day priorities to ensure that business needs are met, and administrative and customer service standards are maintained.
• Lead the team on the introduction of new activities, systems and procedures.
• Contribute to the induction of operational staff to ensure a robust introduction to Business Support practice.
• Participate in the recruitment, appointment and induction of business support staff and ensure induction and key competency checklists are up-to-date.
• Work with the Business Support Manager to develop, implement and deliver relevant training workshops for new and existing staff, relevant to specialist lead role/s.
• Lead projects and attend working groups relevant to specialist lead role.
• Act as feedback co-ordinator and assign any new feedback received, eg complaints, compliments and comments, to the relevant Team or Operations Manager in i-casework.
• Have a good understanding of the SAP processes to ensure that payments and practices are applied consistently and according to statutory guidance, local policy and service standards.
• Understand, uphold and promote the aims of the councils equality, diversity and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do.

Requirements:

• Proven experience as a Business Support Officer or similar role.
• Experience in providing administrative and business support to a large team.
• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

How to Apply:

If you are interested in this Business Support Officer role, please submit your CV and a cover letter highlighting your relevant experience and qualifications.

Job responsibilities:

• Overall project planning, schedule and executing the delivery of projects within time, budget and Client’s expectations.

• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets.

• Coordinate internal resources and third parties/vendors e.g. Consultants and Sub- Contractors/Suppliers for the flawless execution of all projects.

• Ensure that all projects are delivered on-time, within scope and within budget.

• Ensure that work are executed in accordance with approved plans/drawings, contract specifications and regulatory requirements.

• Ensure resource availability and allocation.

• Develop detailed project plan to monitor and track progress.

• Manage changes to projects’ scope, schedule and costs using appropriate verification techniques.

• Perform risk management to minimize project risks.

• Measure project performance using appropriate tools and techniques.

• Create and maintain comprehensive project documentation.

• Responsible for the overall project management, planning & control, and execution, including project budget evaluation and profitability.

• comply with all applicable statutory/regulatory requirements related to the project.

• Lead a team of professional and technical staff in planning and execution of day-to-day operations to achieve all key project target.

• Respond swiftly to work delays, emergencies, and other problems.

• Report and escalate to Management as needed.

• Any other duties that may be assigned.

Requirements:

• Solid technical knowledge related to structural, architectural (finishing) or M&E works. Have knowledge of quantity surveying will be an advantage.

• Solid organizational skills including attention to detail and multi-tasking skills.

• Excellent written and verbal communication skills.

• Excellent team player with ability to meet tight deadlines.

• Proven at least 3 years of Construction working experience in the public & private residential, government & Commercial building projects.

• Interested candidates’ kindly email CV to hr@tidy.com.sg. Only shortlisted applicants will be notified.

Overview:

To manage, plan and execute Tech Care projects to meet project objectives.

Responsibilities:

• Plan, organize and manage projects assigned, and meet project objectives in terms of budget, outcomes and schedule.
• Monitors the progress of the various projects, foresee any potential problems and resolve and/or propose solutions.
• Develop project implementation work flow and document project progress to ensure traceability while adhering to PDPA requirements.
• Develop relationship with stakeholders including vendors, LB’s staff and seniors to ensure smooth and proper communication and reduce miscommunications.
• Support projects that may be led by other department members, work as a team to ensure all Tech Care projects are completed to satisfaction.
• Assist with department documentation such reporting, publicity materials and maintenance of database.
• Work as a team to identify gaps where Tech can be put in place to close them, reach out to more seniors, enable organizational operation efficiency.

Requirements:

• Diploma in project or event management
• Minimum 1 year experience in Project Management/relationship management or related
• Experience in Social service sector will be an advantage.
• Possess excellent interpersonal skills, meticulous and task orientated.
• A team player & equally adapt at working independently.