Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The Facilities Manager is responsible for overseeing the maintenance, operation, and security of the physical facilities in NUS Business School. The Manager works closely with various departments to ensure that the facilities meet operational needs, regulatory requirements, and safety standards.

Key Responsibilities:

Renovations, Maintenance, and Repairs

• Supervise and coordinate the renovation, maintenance and repair activities for all physical assets, electrical systems, plumbing, and other equipment
• Ensure that the preventive maintenance schedules are followed and that corrective actions are taken promptly

Space Planning and Utilization

• Optimize space allocation and layout to meet organizational needs and ensure maximum space utilization
• Coordinate office relocations, expansions, or consolidations

Safety and Security

• Develop and implement safety protocols, emergency response plans, and security measures to create a safe and secure working environment
• Conduct regular safety inspections and audits

Sustainability and Environmental Initiatives

• Implement sustainable practices and initiatives to reduce the facility's environmental impact, including energy conservation, waste reduction, and green building certifications

Vendor and Supplier Management

• Manage relationships with central Campus Infrastructure, service providers, contractors, to ensure quality, cost-effectiveness, and compliance with service level agreements

Technology Integration

• Oversee the implementation and maintenance of technology systems, such as card access systems
• Develop and implement plans to ensure business continuity in the event of emergencies or disasters

Stakeholder Communication

• Establish effective communication channels with occupants, stakeholders, and other departments to address concerns, provide updates, and gather feedback

Budgeting and Financial Management

• Assist in the development and management of the facilities budget, ensuring that expenses are within allocated funds
• Identify cost-saving opportunities and implement efficient resource allocation strategies

Qualifications

• Bachelor's degree in a related field
• 5 years of relevant work experience
• Knowledge of relevant regulations, codes, and industry best practices

Skills required:

• Problem-solving and decision-making abilities
• Strong communication (verbal and written), and interpersonal skills
• Organizational and multitasking abilities
• Leadership and team management skills

(Appointment job grade will commensurate with the selected candidate's experience)

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

AI Singapore (AISG) is a national AI programme launched by the National Research Foundation (NRF) to anchor deep national capabilities in Artificial Intelligence (AI).

The programme office is hosted by the National University of Singapore (NUS) and brings together all Singapore-based research institutions and the vibrant ecosystem of AI start-ups and companies developing AI products to perform use-inspired research, grow the knowledge, create the tools, and develop the talent to power Singapore’s AI efforts.

AI Singapore is sourcing for an individual to join us as a HR and Facilities administrator. The individual will assist the Head of Finance and Admin in the management of personnel and facility related matters. As a HR and Facilities representative, you would need to be able to coordinate and communicate with all levels of staff to ensure delivery of HR initiatives and activities. Facility duties include activities with regards to the management of office renovation, furniture, and equipment and to ensure a high quality, comfortable, safe and an efficient working environment for all staff.

Human Resource
• Manpower Resource Planning / Reporting and Management of Headcount
• Drafting of Job Descriptions and coordination of the advertisement
• Management of AISG Careers Webpage
• Recruitment, On-boarding and orientation of Staff / Intern / Trainees
• Payroll / Stipend administration
• Management of Staff Secondment matters
• Performance Management inclusive of management reporting
• Leave and Benefit Management
• Coordination of University level Training and Development for staff
• Organisation and execution of Staff Welfare Activities

Facility Management
• Keeping track of Allocation and Loan of equipment
• Budget planning, coordination and overseeing the execution of minor renovations
• Space Planning
• Security Management
• Equipment Disposal management

Others
• Writing of recommendation reports
• To handle any other ad hoc assignments as required by supervisor

Qualifications

• Bachelor’s Degree or equivalent practical experience.
• Able to multitask
• Strong verbal and written communication skills.
• Strong interpersonal and leadership skills, effective in fostering teamwork

Main Responsibilities

Maintain and monitor complex clients’ systems:

• Responsible for technical support for complex systems and problems, ensuring performance of the asset (client) is maintained throughout the course of the contract
• Collate and evaluate statistical data related to the performance of the assets
• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

Manage responses to emergency situations:

• Facilitate responses to emergency situations and recovery activities
• Evaluate and provide fast resolution to critical field performance issues
• Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resolved
• Review and approve recommended repair works for major equipment and system failures
• Check performance deviations and define root cause for any performance issues and to escalate to either Engineering or Performance team, as needed.

Provide oversight on maintenance work:

• Responsible for the planning of corrective, preventive and predictive maintenance activities to ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings
• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
• Provide technical guidance on equipment and systems maintenance
• Endorse resourcing requirements to achieve operational state in accordance with BBP expectations
• Drive internal and subcontractor compliance with the health & safety standards and practices

Support Customer Support/Business Development teams in creating further business opportunities:

• Foster close collaboration with Customer support team to ensure client performance and satisfaction
• Advise customer support team to correct inefficient uses of energy, both technically and procedurally and to support with data justification
• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

Organise and develop the team:

• Coach and train Central Maintenance engineers
• Drive talent recruitment and development for the department in alignment with organisational strategy

Qualifications

• Diploma/Degree in Electrical or Mechanical Engineering, Controls, Energy or Environmental Engineering.
• Possess people management experience
• 2-5 years’ experience in an Energy or Mechanical Engineering is an added advantage
• Professional Energy/Sustainability related certification a plus
• Qualification in Refrigeration and Air-conditioning and Energy Management will be an added advantage
• Well versed with HVAC systems, basic knowledge, good understanding on ACMV system and equipment
• Ability to understand piping and ducting and to oversee installation of instrumentation works (power meters, temperature sensors, and pressure sensors).
• Strong written and oral communication skills for customer interaction and report writing
• A willingness to learn and work in a team environment with extensive contact with clients
• Strong communication skills with the ability to work autonomously
• Self-starter with strong analytical and troubleshooting skills
• High level of initiative with the ability to work under pressure and extended hours, if required to meet deadlines

1. Role Description:

As the Facilities Manager at Cherie Hearts @ Charlton Pte Ltd, the primary focus is maintaining the building and enhancing operational efficiency. Also, to optimize the sustainability of the facility by improving electricity consumption and water systems. Additionally, the facilities manager is dedicated to ensuring safety through childproofing measures, maintaining fire safety systems, and complying with all necessary safety regulations, creating a secure environment for children, staff, and visitors.

2. Specific Responsibilities:

· Understand regulatory requirements, operational practices, childcare safety and conducting a facility assessment.

· Explore sustainable practices and assess the cost-effectiveness of energy efficiency.

· Gain knowledge of childcare safety protocols, develop and implement effective evacuation plans as well as explore modern safety technology.

· Learn project management skills and oversee budget allocations for facility improvements.

· Develop and manage a facility maintenance budget and performing cost-benefit analyses.

· Create a long-term strategic plan and enhance leadership skills.

3. Competencies

· Understanding the Facilities Management in Childcare Settings

· Maintenance and Improving Energy/Water Efficiency

· Safety Management in Childcare Facilities

· Project Management and Facility Operations

· Budgeting and Financial Management for Facilities

· Strategic Planning

4. Duration Of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3,800

Responsibilities:

- Manage and oversee the administrative staff, including recruitment, training, and performance management.

- Ensure that all administrative tasks, such as data entry, filing, and correspondence, are completed accurately and efficiently.

- Managing overall administrative activities for the office.

- Ensure the smooth and adequate flow of information within the company to facilitate other business operations

- Ensure office tasks including scheduling, correspondence, and reporting are handled efficiently.

- Ensure compliance with the WSH Act, other relevant legislation, and contractual WSH requirements

- Conduct regular safety inspections to ensure work activities adhere to WSH standards

- Work closely with management on budget tracking and expense management.

- Monitor costs and expenses to assist in budget preparation

- Responsible for the archival management of the company's administrative documents and materials.

- Any other ad-hoc duties as assigned

Requirements:

- Bachelors degree in business administration or related field.

- Minimum 2-3 years of experience, with at least 2 years in a managerial role

- Proficiency in Microsoft Office (Word, Excel, PowerPoint).

- Able to work independently and as a team.

JOB DESCRIPTION

· Responsible for daily events and long-term planning and execution of F&B events

· Responsible for all VIP visits and their good deployment

· Ensure all kitchen / F&B service team is on target with deadlines relative to upcoming events / visits

· Ensure all events / VIP visits are ORX 30 minutes prior to guests’ arrival

· Responsible for event management eg RSVP, design and print menu, name tag and tank card.

· Responsible for set up and shot videos during events, emcee and intro events.

· Responsible for weekly Academy cleaning walkthrough and follow up on campus cleanliness for events, programmes.

· Responsible for beverage control and inventory on a monthly basis

· Responsible to safeguard the Academy and its population against COVID-19 by actively checking updated government advisories and proposing/implementing new measures to secure the Academy

· Assist HOD of each department to plan and coordinate visits and events in their department

· Responsible for repair and maintenance of the Academy

· Responsible for the usage of utilities in the Academy

· Responsible for sourcing of suppliers and contractors to provide service and equipment to the Academy

· Responsible for purchasing food and beverage equipment to ensure efficient operations, and maintain high standard as expected by the guests and students

· Understand, support, and foster At-Sunrice GlobalChef Academy’s culture and philosophy

· Be actively involved in the Corporate Planning Cycle for continuous improvement, i.e. 5 Ps, Performance Appraisal, Work Plan, Budget Planning, etc.

· Be an At-Sunrice GlobalChef Academy ambassador inside and outside of the workplace

· Maintain a positive attitude and always be a role model for employees and students

· Responsible for maintaining a good relationship with all suppliers and contractors

· Performs other duties as may be assigned from time to time

JOB REQUIREMENTS

· Minimum of 1 year working experience on Facility Management preferably in the Education industry

· Network/IT/Security System/VOIP/Electrical/ACMV/AV knowledge.

· Able to read and understand Cisco Meraki dashboard to monitor network performance

· Experience in Server Maintenance.

· Digitally savvy.

· Passionate about customer interaction

· Have a creative flair in event set up and venue decoration.

· Able to work two Sundays a month.

· Excellent communication skills in oral and written English

· Good planning and organisation skills

· Good interpersonal skills

· Proficient in Microsoft Office applications

· Skilful and effective in decision making

· Independent, creative, and motivated individual with strong project management skills

· Work independently with minimum supervision

· Possess strong analytical skills & business acumen

· Ability to work collaboratively with stakeholders in multiple locations and across functions

· Attention to detail

Ability to motivate

SSMC (Systems on Silicon Manufacturing Company Pte. Ltd.), is a Joint Venture between NXP and TSMC. We offer flexible and cost effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environment, 100% equipment automation and proven wafer-manufacturing processes.

At SSMC, every career journey is unique and rewarding. We're looking for innovative, passionate, and talented people like you to join our team.

We’re searching for a Senior Manager/ MTS to be part of our Facilities Department diverse team of talent. You will be the Subject-Matter-Expert for both the UPW & Chemical Systems.

What you will be working on:

• Provide facilities technical support pertaining to Ultrapure Water, Wastewater, Chemical, Gas and Bulk Gas systems in wafer fabrication as to ensure continuous supply of utilities and related facilities at the required performance level or specifications
• Formulate, implement, review and improve preventive and predictive maintenance programs for systems in charge so as to ensure that the systems function as intended at all times
• Formulate, implement, review and improve operating procedures so as to ensure optimum operation of systems
• Monitor and review utility consumptions and work with users to implement projects to reduce the consumption where possible
• Provide guidance and training on the systems in charge to fellow colleagues so as ensure adequate working knowledge and system backup
• Ensure plant histories, drawings, data and other appropriate documentations are being generated and properly filed for future reference and review
• Evaluate and recommend appropriate spares, consumables and other resources necessary for the day-to-day operation of the systems

More About You:

• Master/ Degree in Chemical Engineering
• Min 10 years of relevant experience in Semiconductor Wafer Fab environment
• Hands-on experience in day-to-day operation and maintenance is essential
• Functional / Technical Skills and Knowledges:
  • Operation and maintenance of Ultrapure Water, Wastewater, Chemical, Gas and Bulk Gas Systems

SSMC is committed to equal employment opportunities and abides by the Tripartite Guidelines on Fair Employment Practices (TGFEP). All qualified applicants will receive non-discriminatory consideration for employment on the basis of merit and regardless of age, race, gender, religion, marital status and family responsibilities, or disability, or any other attributes as protected by the relevant laws.

SSMC (Systems on Silicon Manufacturing Company Pte. Ltd.), is a Joint Venture between NXP and TSMC. We offer flexible and cost effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environment, 100% equipment automation and proven wafer-manufacturing processes.

At SSMC, every career journey is unique and rewarding. We're looking for innovative, passionate, and talented people like you to join our team.

We’re searching for a Senior Manager/ MTS to be part of our Facilities Department diverse team of talent. You will be the Subject-Matter-Expert for the Operation & Maintenance.

What you will be working on:

• Manage facilities operation team with 12-hour shift duties for 24 hours support to Fab.
• Manage round check on site, check on all consoles and servers of facilities control and monitoring systems in shift basis.
• Alarm handling, emergency response and actions in case of excursion happened by managing 1st line incident handling, breakdown repair works as well as actively participate in ERT incident.
• PM management - Ensure scheduled preventive maintenance (PM) and Corrective Maintenance (CM) executive and tracking till closure.
• Prepare operation summary report, including PM execution, alarm counts and analysis, SPC and analysis, round check, call in services, utilities usage and others if needed, say ESG. Besides, engineering or trouble shooting activities are also part of the report. The report shall be prepared, including daily, weekly, monthly, quarterly and annually.
• Training and Certification program for on duty team members.
• Coach, mentor and train team members on technical know-how to ensure department technical competencies are up to the highest standard.
• Manage activities isolation or lock out/tag out for after office hours contractor works.
• Review, recommend and implement changes to workflow to achieve company and department goals in relation to cost saving and operational improvement.
• Complies with internal SOPs, external regulatory and EHS requirements.
• Participate in continuous improvement projects.
• Perform/support quality investigations in a timely and thorough manner.
• Working closely with systems owners, Quality team ensuring optimal plant performance as well as troubleshooting issues and drive root cause analysis
• Support GEMBA walk and other duties as necessary

More About You:

• Master/ Degree in Electrical/ Mechanical/ Electronic/ Chemical/ Environmental Engineering
• Min 10 years of relevant experience in Semiconductor Wafer Fab environment
• Min 5 years’ management experiences
• Wafer fab operation experiences is a must
• Strong technical knowledge for at least in two disciplines of four major disciplines – electrical & control, mechanical, water treatment, gas & chemical systems.

SSMC is committed to equal employment opportunities and abides by the Tripartite Guidelines on Fair Employment Practices (TGFEP). All qualified applicants will receive non-discriminatory consideration for employment on the basis of merit and regardless of age, race, gender, religion, marital status and family responsibilities, or disability, or any other attributes as protected by the relevant laws.

Main Responsibilities

Maintain and monitor complex clients’ systems:

• Responsible for technical support for complex systems and problems, ensuring performance of the asset (client) is maintained throughout the course of the contract
• Collate and evaluate statistical data related to the performance of the assets
• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

Manage responses to emergency situations:

• Facilitate responses to emergency situations and recovery activities
• Evaluate and provide fast resolution to critical field performance issues
• Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resolved
• Review and approve recommended repair works for major equipment and system failures
• Check performance deviations and define root cause for any performance issues and to escalate to either Engineering or Performance team, as needed.

Provide oversight on maintenance work:

• Responsible for the planning of corrective, preventive and predictive maintenance activities to ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings
• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
• Provide technical guidance on equipment and systems maintenance
• Endorse resourcing requirements to achieve operational state in accordance with BBP expectations
• Drive internal and subcontractor compliance with the health & safety standards and practices

Support Customer Support/Business Development teams in creating further business opportunities:

• Foster close collaboration with Customer support team to ensure client performance and satisfaction
• Advise customer support team to correct inefficient uses of energy, both technically and procedurally and to support with data justification
• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

Organise and develop the team:

• Coach and train Central Maintenance engineers
• Drive talent recruitment and development for the department in alignment with organisational strategy

Qualifications

• Diploma/Degree in Electrical or Mechanical Engineering, Controls, Energy or Environmental Engineering.
• Possess people management experience
• 2-5 years’ experience in an Energy or Mechanical Engineering is an added advantage
• Professional Energy/Sustainability related certification a plus
• Qualification in Refrigeration and Air-conditioning and Energy Management will be an added advantage
• Well versed with HVAC systems, basic knowledge, good understanding on ACMV system and equipment
• Ability to understand piping and ducting and to oversee installation of instrumentation works (power meters, temperature sensors, and pressure sensors).
• Strong written and oral communication skills for customer interaction and report writing
• A willingness to learn and work in a team environment with extensive contact with clients
• Strong communication skills with the ability to work autonomously
• Self-starter with strong analytical and troubleshooting skills
• High level of initiative with the ability to work under pressure and extended hours, if required to meet deadlines

This role can be performed FULLY WORK FROM HOME, with flexible hours as long as tasks are achieved. There may be occasional Site Visits / meetings at client sites if required.

This role will be to takeover and manage ONE Software Support & Maintenance Project full-time.

You will be tasked with leveraging your comprehensive IT project management skills to execute, manage, and ensure quality delivery of the Support & Maintenance contract on time. The role demands an individual who can strike a balance between technical, administrative, and customer support tasks, with an unwavering commitment to ensuring customer satisfaction.

You will be assisted by a close-knit team of Tech Lead and Developers both locally and overseas.

Your job responsibilities will include but not be limited to:

- Execute, manage, and ensure Support & Maintenance tasks are delivered with utmost quality and on schedule.

- Maintain our Service Level Agreement for the project, including follow-ups and face-to-face meetings.

- Collaborate with the team to conceptualize and create business solutions, and impact analysis for Change Requests.

- Implement enhancements using SDLC or Agile methodology.

- Prepare and conduct User Acceptance Tests (UAT).

- Conduct user training sessions to ensure smooth adoption of solutions.

- Consistently communicate project status to all stakeholders and collaborators.

- Engage in proactive customer services, including regular follow-ups and meetings.

- There may be some issues that occur on weekends, but not frequently.

The ability and willingness to work with challenging clients is a Must.

Responsibilities:

• Familiar with NEA Environmental Sanitisation Programme, and undertake the role of a registered Premise Manager and or Environmental Control Coordinator for a specified premises of a Canteen/Café
• Oversee all maintenance issues of the building
• Manage essential services such as electrical and mechanical works, utilities, security, pest control and waste recycling
• Provide facility support to various departments
• Ensure all preventive, corrective maintenance and ad-hoc works are duly carried out and coordinate with vendors and contractors on building defects and outstanding issues
• Procurement for new building and M&E work
• Conduct regular inspection on building, facilities and M&E services to ensure all are in good condition with compliance to building regulations
• Coordinate with internal departments and Fire Safety Manager (FSM) on fire safety management and control
• Assist Fire Safety Manager to update documentation, co-ordinate fire emergency drills, safety training for personnel and all other fire safety issues
• Ensure proper administration and documentation

Requirements:

• Diploma/Degree in Building, Facilities Management, Electrical Engineering, Business Management or equivalent
• Proficient in MS Word/ Excel/ PowerPoint
• At least 5 years’ relevant work experience, preferable in healthcare
• Preferably a registered Fire Safety Manager certified by SCDF

About the job

Reporting to the Facilities Manager, you tap on your functional and technical expertise to support the Facilities Department by taking care of the property and ensure the store has the proper comprehensive services and teams in place to deliver results, and keep the property and building in safe, working order, available and open for business.

Your assignment

• Provide support to the Facilities Manager, ensure the store is supported in call out situation. Ensure the scope of work, services and assets are being delivered and maintained to IKEA SEAMEX expectations.
• Monitor FM contracts for compliance and cost control. Maintain partnering relationship with vendors, suppliers, and contractors while ensuring they comply with the scope of work, delivering best products and services at minimum expense.
• Ensure that the planned preventative maintenance program is updated and in order, and that vendor performance is recorded and documented.
• To monitor, maintain and troubleshoot problems with the building’s utility system to ensure that proper operation including mechanical, plumbing, electrical, life safety and energy management system. Take care on all emergency control on and off hours.
• Review and ensure that Facilities comply with any Risk/FM Audit (SecCheck / Blue / Property) and work through practical ways with your manager to comply and meet the targeted score.
• Ensure smooth facility operations, ensure energy consumption is being recorded, and that the maintenance of the facilities infrastructure, and property are operationally efficient.
• Supervise technical teams on site and lead your team of co-workers by ensuring work assignment are follow up and executed on time.
• Assist in analysing building conditions and assigned building services resources and assist in preparing report setting forth progress, adverse trends.

Your profile

• Minimum 4 years supervisory experience in facilities, maintenance and building management. Hands-on knowledge in handling various technical aspects of building and facilities management with project management experience.
• Well versed in all local laws and regulations governing property maintenance, building management, statutory compliance and certification and licenses.
• Strong service ethic. Pro-active, can-do attitude with strong problem solving skills.
• Strong communication and interpersonal skills and skilled in report writing, presentations and use of IT tools
• Proven leadership abilities to lead by example, motivate and develop your team competencies
• You have the ability to work in a fast paced environment and manage stressful situations
• Able to commit working on AM & PM shift, including weekends and public holidays.

The Senior Manager, Facilities is a strategic leader responsible for overseeing the overall facilities management function and driving operational excellence. This role involves developing long-term facilities strategies and ensuring compliance with health and safety regulations. The Senior Manager will lead the facilities team, collaborating with key stakeholders to ensure the organization’s facilities align with its strategic objectives. The ideal candidate will hold certifications from the Building and Construction Authority (BCA) in building management and fire safety and possess a deep understanding of facilities management and space planning.

Responsibilities:

Strategic Space Planning:

• Lead the development and execution of long-term space utilization strategies that align with organizational growth and operational goals.
• Collaborate with senior leadership and department heads to understand evolving space requirements and implement strategic space allocation plans.
• Drive space optimization initiatives, ensuring that facilities are adaptable to changing business needs while maximizing efficiency.

Contract Strategy & Negotiation:

• Oversee and negotiate high-value contracts with vendors, service providers, and suppliers for facility-related services, ensuring strategic alignment with organizational goals.
• Develop and implement contract management policies that ensure cost-effectiveness, high-quality service delivery, and adherence to budgetary constraints.
• Establish and enforce performance standards and contract compliance protocols across all facility-related agreements.

Facilities Operations & Maintenance:

• Lead the overall management of facility operations, ensuring optimal performance of building systems, infrastructure, and security.
• Develop and implement advanced preventive maintenance programs to enhance facility reliability and safety.
• Establish key performance indicators (KPIs) and reporting systems to track the performance of facilities operations and drive continuous improvement.
• Provide strategic oversight to a team of facility managers and staff, ensuring operational goals are met or exceeded.

Health & Safety Leadership:

• Ensure compliance with fire safety regulations, emergency response procedures, and other health and safety standards.
• Lead regular safety inspections, drills, and audits to ensure a safe working environment for all employees.
• Collaborate with relevant authorities to maintain up-to-date safety certifications and permits, ensuring the organization meets all regulatory requirements.

Budget Leadership:

• Lead the development and management of the facilities budget, ensuring alignment with the organization’s financial objectives.
• Identify and implement cost-saving initiatives that enhance operational efficiency while maintaining service quality.
• Regularly report on budget performance, facility-related expenditures, and cost management efforts to executive leadership.

Reporting & Strategic Documentation:

• Oversee the creation and maintenance of accurate records, documentation, and reports related to facility management activities.
• Provide executive leadership with regular updates on facility performance, issues, and strategic improvements, supporting data-driven decision-making.
• Lead the implementation of facility management software and tools to streamline operations and reporting processes.

Compliance & Sustainability Initiatives:

• Ensure organizational compliance with BCA regulations, building management, and fire safety requirements.
• Drive sustainability initiatives within facilities management, incorporating energy-efficient practices and environmentally responsible solutions.
• Stay informed of industry trends, regulations, and innovations, and implement best practices to ensure the organization remains at the forefront of facilities management.

Job Requirements:

• A Bachelor’s degree in Facilities Management, Business Administration, or a related field is required.
• BCA certification in Building Management and Fire Safety is required.
• A minimum of 8-10 years of experience in facilities management, with at least 5 years in a leadership role. Proven experience in space planning, contract negotiation, and managing large-scale facilities operations.
• Strong leadership and team management skills with the ability to drive strategic initiatives and operational excellence.
• Excellent negotiation and contract management skills, with experience handling high-value contracts.
• Advanced knowledge of building systems, maintenance practices, and safety regulations.
• Proficiency in facility management software and tools, with experience in implementing technology-driven solutions.
• Strong analytical and problem-solving abilities, with a focus on optimizing operational performance and efficiency.
• Knowledge of sustainability practices in facilities management and a commitment to incorporating energy-efficient solutions.
• Good communication, interpersonal, and organizational skills, with the ability to collaborate effectively at all levels.
• Demonstrated ability to lead change, influence stakeholders, and innovate in facilities management practices.

Customer Service and Planning Manager

Hybrid role working from our offices in Welwyn Garden City minimum 2 days per week

Permanent, full time (37.5 hpw)

Circa £45,000 per annum based on skills and experience, great benefits including Health Cash Plan

Home, a place where you belong

Join us at this exciting time of operational growth as we expand our in-house Home Group Repairs and Maintenance Service. Our team are part of the Midlands and Central area here at Home Group. We look after customers across an area that stretches from Hertfordshire and Essex to Northamptonshire and up to Peterborough.

As our Repairs and Maintenance Scheduling and Planning Manager, you’ll lead our regional planning, scheduling and administrative support teams. You’ll drive service excellence and supercharge performance to provide reliable and consistent services for our customers, delivering on our customer promise.

As we are about to enter our mobilisation phase its important that you spend regular time with your peers in Durham during September and October. We anticipate that you will spend 2 days per week in the North East. Your travel expenses and accommodation will obviously be covered during this time!

Typical day as Customer Service and Planning Manager

• Using technology, processes and collaborative ways of working to maximise output and realise efficiencies. You’ll forecast demand and plan resources effectively using dynamic resource scheduling (DRS).


• Driving repairs and maintenance performance by ensuring we have the right resources at the right time, effectively managing internal trades, contractors and suppliers and achieving positive customer satisfaction scores.


• Working intuitively collaboratively with our Customer Service Centre to ensure we are maximising customer service and joined up ways of working across our services.


• Leading our customer service and planning teams to identify opportunities for continuous improvement, driving efficiencies and improvements for both our trade teams and customers, achieving key performance indicators.


• Ongoing training and coaching for trade colleagues in using the handheld mobile system to ensure that they work correctly and efficiently and effectively.


• Leadership and people management of wider team of circa 15 including Senior Schedulers, Schedulers and administrators

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer!

You have

• Experience of workforce management and using workforce planning systems (such as Dynamic Resource Scheduling) to forecast demand and plan resources, delivering services at the right time and cost.


• Knowledge of trade activities and sequencing across responsive and voids, planned and cyclical work programmes.


• An experienced people manager with the ability to lead high performing teams in a customer service environment, making it a great place to work.


• Analytical and experience of driving continuous improvements, working collaboratively with others.


• You are comfortable managing data and reporting, clearly identifying key metrics and collaborating with colleagues to present insights that inform business decisions.


• It would be great if you’ve got experience of enhancing in house systems for optimal use.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home.

Job details

• During implementation phase you will


• You’ll manage your own diary, so if you need to start late for an appointment, you can use your flexi time to do that!


• This a hybrid role with a minimum of 2 days a week in the office. You will mainly be based with your team in Welwyn Garden City but anticipate you may also need to send time with the team based from Northampton.


• Able to use technology for workforce management and demand planning, managing budgets and collaborating with other colleagues.


• Interviews are being held on 22nd August so don’t delay applying!

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a me day to take off for whatever you fancy) increasing to 39 days. You can also buy 5 more and take time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out.


• Generous pension scheme with life insurance of 3x salary


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Explore our benefits in detail on our website.

Find out more

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Job Purpose

The Manager is to provide leadership and management to his team. The team (comprising engineers, assistant engineers and technical officers) is responsible for the operations and maintenance of signalling and communication systems and power rail system. He will be required to coach and guide the team in defect troubleshooting, failure analysis and reliability trending; ensuring that each system and sub-system is performing within the defined reliability targets and are available for revenue service. He will also have to collaborate with other internal and external stakeholders on engineering and maintenance efforts and ensure high system reliability and availability.

Responsibilities

1. Meet system availability as per requirements.

2. Ensure compliance to quality procedures, workplace safety and health requirements, security regulations and safety requirements.

3. Responsible for the safety of staff under his charge. To identify, report/resolve any safety issues at the workplace.

4. Responsible for cybersecurity management.

5. Planning and prudent use of budget.

6. Effectively lead his team to work effectively to investigate defects and failures. They are to develop methods, propose modifications and improve maintenance strategies to rectify them.

7. Lead his team in analyzing and trending condition monitoring and defect data to identify reliability concerns. They are to develop methods, propose modifications and improve maintenance strategies to overcome them.

8. Vet and review technical work instructions for preventive and corrective maintenance activities.

9. Review and update System Hazard Log and Risk Register.

10. Identify and implement cost effective technologies to enhance system performance.

11. Support in LTA and SMRT projects, in reviewing project design specifications and ensure their adequacy for the safety, reliability, maintainability and operability. To provide other support and resources to the projects, as required.

12. Responsible for his team’s technical competency, welfare, learning and development. He is to coach, nurture and develop his team in engineering and management skills.

13. Responsible for the effective knowledge management of the systems under his charge.

14. Undertake productivity improvement, cost reduction and innovations through Kaizen.

15. Undertake any other tasks or functions that are incidental or ancillary to the performance of the works, as assigned by supervisor. Examples include
a. Perform admin functions
b. Respond to operations emergencies
c. Support the execution of projects; including verifying contractor’s work completion, providing manpower to support project testing & commissioning, attendance to contractors, etc
d. Preparation of reports

Qualifications & Work Experience

Degree in Mechanical / Electrical / Electronics Engineering from a recognised institution, with at least 5 years’ working experience in managerial positions in a maintenance organisation.

Previous Railway System experience would be advantageous.

Skills

1. Strong leadership and interpersonal skills. Comfortable to work hands-on in a maintenance workshops environment alongside other Engineers, Assistant Engineers and Technical Officers. Must also be able to work in different shift timings, when required.

2. Adept with diagnostics and reliability engineering methods such as FMECA, Fault Tree analysis, Weibull analysis and Damage Tolerance Analysis, etc.

3. Strong analytical and decision-making abilities.

4. Effective organizational and planning skills

5. Fluent in written and oral communication skills in English.