Total 16 job vacancies by Blue Cross (Asia-Pacific) Insurance Limited

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for leading information technology infrastructure as well as applications and software within AIA and providing technical support to internal users

Roles and Responsibilities:

• Responsible for supervising company's system infrastructure which including network security, system administration as well as system back-up and recovery.
• Responsible to supervise the technical services team for helpdesk supports and IT operation management.
• Responsible for IT problem management process to mitigate technology risk.
• Responsible for IT asset management and control.
• Identify opportunities for improvement through regular review of IT processes and implementation of approved changes.

Job Requirements

• Degree in Computer Science or related disciplines.
• At least 12 years relevant IT experience in which 3 years are at managerial level.
• Proven experience in supporting firewall, anti-malware, SSLVPN and intrusion protection system.
• Familiar in IT security area such as network security, cyber security, encryption methodologies, IT security audit and risk assessment.
• Proven experience in server administration (Windows platform and SQL Server).
• Sound knowledge in SAN storage and network back-up & recovery.
• Experience in AS400 administration is an added advantage.
• Excellent leadership skills with the ability of leading IT projects to cope with various system initiatives and support the Company’s growth and development;
• Able to work independently and under pressure to meet tight timeline;
• Strong analytical and problem-solving skills with the ability to integrate and make recommendations on various sophisticated IT / business solutions;
• Experience in cloud technology
• Good command of spoken and written English and Chinese.
• Excellent communication, negotiation and presentation skills in dealing with technical and non-technical parties.
• Self-motivated, confidence and result oriented.
• Good teammate with excellent interpersonal skills.
• Project management skills.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Lead the sales team to achieve Company’s business targets as well as manage the team, which includes training, coaching, motivating, monitoring subordinates and streamlining their sales workflows to achieve individual sales targets;

Roles and Responsibilities

• Assist the Head of Business Development – AIA Agency to perform supervisory duties;
• Lead the sales team to achieve Company’s business targets as well as manage the team, which includes training, coaching, motivating, monitoring subordinates and  streamlining their sales workflows to achieve individual sales targets;
• Develop and establish new sales distribution channels as well as maintain good relationship with clients and business partners;
• Provide quotation & advice to clients / intermediaries as well as handle services & product enquiries;
• Manage projects including marketing activities, promotional campaigns, product development, etc.
• Obtain and maintain license as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity;
• Handle ad-hoc projects as assigned.

Requirements

• Sales oriented, positive and can work under pressure; 
• A team player with great initiative, positive and good interpersonal skills;
• Good communication and presentation skills;
• Excellent command of spoken and written English and Chinese;
• Proficient in Microsoft Word, Excel and PowerPoint.University degree in Business Administration or related disciplines, or Diploma in insurance or related disciplines;
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1 & 2 [subject to the regulated activities to be conducted];
• Qualified IIQAS, LOMA, ANZIIF (Senior Associate) or other related professional insurance qualifications an advantage;
• Minimum 5 years’ relevant experience in insurance industry.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for providing actuarial services covering all aspects of the insurance business and financial control, including valuation calculations, statutory reporting, risk assessment and premium setting

Roles and Responsibilities

• Oversee valuation, experience studies, business plan, budget, statutory regulatory reporting, investment policy & investment decisions;
• Lead implementation of the International Financial Reporting Standards;
• Lead implementation of Risk Based Capital regime;
• Oversee asset-liability management, investment policy & investment decisions, business plan, budget;
• Provide and develop solutions/strategies (reinsurance services, group business, direct marketing, bancassurance, full/simplified underwriting products, underwriting services/software) to facilitate distribution channels to attract new business;
• Drive learning culture and people development in the Actuarial Department

Job Requirement

• Qualified Actuary or equivalent
• Over 10 years of experience
• Bachelor's degree in Actuarial Science, Mathematics, Statistics. Master's degree preferred.
• Experience on General insurance, HK RBC, IFRS 17
• Strategic thinking and good problem solving skill
• Leadership & Teamwork Orientation
• Strong Communication skills across all spectrums
• Effective project management skill
• Development and Learning Orientation

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Main responsibilities involve performing financial analysis, valuation, modelling, and reporting to assess risk and guide strategic decisions.

• Assist preparation of monthly valuations, calculations, data extraction, and validation checks
• Assist financial strategy testing through scenario analysis and capital modeling 
• Assist Preparation financial reports, projections, and management reporting
• Extract data and perform checks to compile monthly/quarterly financial statements
• Verify and document valuation methodologies and assumptions in financial models 
• Conduct quantitative analysis and interpret results to provide business insights
• Identify operational improvements for enhanced efficiency in financial reporting

• Assist pricing development for new insurance products and features
• Assist review of pricing assumptions and methodologies to ensure alignment with profitability goals
• Assist the performance of data-driven analyses of existing products to advise enhancement opportunities
• Assist creating financial models projecting profitability using Excel and other tools
• Validate accuracy of pricing models through quality control checks
• Support reinsurance evaluations by analyzing treaty costs and structures
• Summarize findings through written reports, pricing documentation, and management presentations

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Provide and process information in response to customer’s enquiries, concerns and requests;
Provide advice and solutions to resolve customer feedback cases and to enhance customer satisfaction through effective coaching;

Duties / Accountabilities

• Handle and investigate the escalated cases from colleagues or regulator in both written and verbal communication;
• Assist in regular resources planning and allocation through roster management so as to maximize the function and production of individuals;
• Assist in implementing management’s new business initiatives to enhance the company’s customer service standards and reputation in the market;
• Provide staff training to ensure high performance and achievement of individual, team and department objectives

Requirements:

• University degree or equivalent experience with minimum 6 years’ work experience in customer service call centre or frontline counter centre, of which at least 2 years at managerial level.
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, including but not limited to passes in IIQE Paper 1, 2 [subject to the regulated activities to be conducted]
• Proactive, attention to details, able to work under pressure in a dynamic and changing environment to meet agreed timelines;
• Good command of both written and spoken English and Chinese.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese Word Processing.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for providing after-sales support to policy-related administrative processes

Duties / Accountabilities

• Ensure customer service standards in terms of timeliness and accuracy of policy services are met, with effective disposition of internal/external client inquires and service needs.
• Contribute on the system specifications and development in enhancing the efficiency and quality of policy services.
• Support supervisor to devise and implement efficient policy administration procedures and workflow that enable straight through process from policy application and alteration request to back end system process.
• Support supervisor to devise and implement effective internal control procedures and manuals throughout the entire policy administration workflows to ensure compliance requirements are met and fulfilled.
• Train up subordinates adhere to service standards, instructions and best practice.

Job Requirement

• University graduate or above
• Good command of written and spoken English and Chinese
• 7 years relevant working experience with minimum 3 years at managerial level
• CII / ANZIIF qualification preferred
• Excellent PC knowledge (Word, Excel and PowerPoint)
• In-depth knowledge of General Insurance products and policy administration operation
• Planning and organizing skills
• Communication skill with both internal and external customers
• Leadership and coaching skills
• Analytical and problem solving skills
• Customer satisfaction oriented mindset

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for providing after-sales support to policy-related administrative processes

Duties / Accountabilities:

• Handle new and renewal policy administration, policy alteration within Company’s service standard;
• Act in accordance with the operation manual or guideline and conform to regulatory compliance;
• Co-ordinate and work with other departments to perform daily policy administrative work;
• Support supervisors to cater for daily operational needs and business requirements as deemed required and necessary;
• Support ad-hoc projects assigned, including system enhancement programs, policy structure setup and policy document revamp; and
• Handle inquiries from internal staff, customer service and business partners.

Requirement

• Diploma graduate or above;
• Minimum 3 years’ prior experience in policy administration will be preferably;
• Basic insurance product and policy administration knowledge
• Able to work under pressure
• Good written and spoken English and Chinese
• Proficiency in PC skills, Word and Excel a must
• Data entry skills including Chinese typing
• Good customer servicing skills
• Attend to details

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Handle and approve medical claims based on delegated claims authority in accordance with the established procedures and guidelines;

Duties / Accountabilities:

• Handle provider claims according to internal guidelines
• Handle enquires from internal & external customers, provide solutions and information within standard turnaround time
• Manage dispute and complaint related to network service in accordance with the established procedures and guidelines
• Maintain update of network system and its administration
• Identify and investigate suspicious / fraudulent claims including escalation to superior(s)
• Assist in system enhancement and workflow revision to meet our customers’ needs and services standards
• Backup other teams in reaching Company’s services standard;
• Handle ad-hoc duties as assigned by superior(s)

Requestment:

• Diploma holder or above in any disciplines
• Minimum 2 years relevant experience in medical claims, customer services or complaint management
• Professional qualification in FLMI, FLHC, etc. will be an advantage
• Familiar with operation of medical claims and healthcare network providers
• Good communication and interpersonal skills
• Detail-minded with strong sense of responsibilities and well-organized
• Flexible and customer-oriented
• Able to handle multi-task and work under pressure in a fast paced environment
• Good command of both written and spoken English and Chinese
• Proficient in MS Office and Chinese Word Processing

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Drive and manage Business Line’s short and medium term priorities and be accountable for the business written in accordance to the company policy and standards
• Support Business Line Managers for the delivery of plan targets and contribute to Business Line strategic initiatives.

Responsibilities:

• Perform experience studies to gain insights from claims and lapse experience.
• Understand market, regulatory and competitive trends and their developments, produce insights to the business for the implications.
• Conduct technical research for product development initiatives.
• Develop Business Line strategies and plan with Business Development and deliver Business Line strategies and initiatives base on data-driven insights.
• Cascade & manage strategies and targets through Business Line unit scorecard and team target setting.
• Manage and track team performance and effectively communicate areas of improvement.
• Research and benchmark best practices to seek new ideas from inside and outside the unit / organization and identify innovative solutions
• Analyze market / industry trends and changes, utilize visualization tools to synthesis data and draw conclusions to make recommendations for senior management.
• Support Business Line strategies implementation and participate in ad-hoc projects.
• Contribute to developing a continuous improvement culture across Business Line Operations. 

Requirements:

• A Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Economics or equivalent;
• Insurance/Reinsurance pricing experience of the Hong Kong market is required.
• Proven commercial and technical skills in Health & General Insurance product design and pricing.
• Strong communications skills

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for performing general accounting activities to ensure the integrity, accuracy and completeness of accounting records, and the compliance with accepted accounting standards, AIA group reporting policy and statutory and regulatory requirements

Duties / Accountabilities

• Perform premium settlement and refund
• Perform premium collection and prepare credit control progress reports
• Prepare month end closing vouchers
• Prepare accounts reconciliations and follow up outstanding items
• Assist in regulatory reporting
• Maintain adequate filing system and perform assigned clerical tasks

Competencies

• Proficiency in MS Excel, PowerPoint and Word  
• System knowledge in AS400 is an advantage
• Good command of spoken and written English and Chinese
• Good interpersonal and communication skill
• Able to work under pressure and meet tight deadlines

Education/Work Experience

• HKCEE/HKDSE or above
• LCCI Third Level or higher professional accounting qualification
• At least 1 year of work experience in accounting
• More experience will be considered Accounting Analyst

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Help introduce products & services to clients & intermediaries by developing and maintaining good working relationship with them through regular visits

Duties / Accountabilities

• Help introduce products & services to clients & intermediaries by developing and maintaining good working relationship with them through regular visits;
• Provide quotation & advice to clients / intermediaries as well as handle services & product enquiries;
• Support the team in organizing marketing activities and promotional campaigns;
• Prepare routine reports and provide daily supports to the team for developing GI & Travel business
• Obtain and maintain licence as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity;
• Handle ad-hoc projects as assigned.

Competencies

• A team player with great initiative, positive and ability to work under pressure;
• Good communication, presentation and interpersonal skills;
• Excellent command of spoken and written English and Chinese;
• Proficient in Microsoft Word, Excel and PowerPoint.

Education/Work Experience

• University degree in Business Administration or related disciplines, or Diploma in insurance or related disciplines;
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1 & 2 [subject to the regulated activities to be conducted];
• Qualified IIQAS, LOMA, ANZIIF (Senior Associate) or other related professional insurance qualifications an advantage;
• Minimum 1 year’s work experience; fresh graduate will also be considered.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Assess and process medical claims according to delegated claims authority in accordance with the established procedures and guidelines

Duties / Accountabilities:

• Assess and process claims according to delegated claims authority in accordance with the established procedures and guidelines;
• Support the implementation of claims management strategies and objectives
• Reach benchmark of claims processing volume and turnaround time
• Assist in handling enquires or complaints from internal and external customers
• Identify and conduct thorough investigation of suspicious cases, including report to superior
• Handle ad-hoc duties as assigned by supervisor(s).

Requirements:

• Colleague graduated or above;
• 5 years’ relevant experience in insurance industry, preferably in medical claims;
• Professional qualification in FLMI, FLHC, etc. will be an advantage.
• Familiar with operation of medical claims and healthcare network providers
• Good communication and interpersonal skills
• Detail-minded with strong sense of responsibilities and well-organized
• Flexible and customer-oriented
• Able to handle multi-task and work under pressure in a fast paced environment
• Good command of both written and spoken English and Chinese
• Proficient in MS Office and Chinese Word Processing

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Lead complex IT projects and ensure good quality of deliverables to fulfill business needs; and assist the Chief Technology Officer to formulate IT strategies, monitor and provide regular updates to management on project progress and status of service requests.

Duties / Accountabilities

• Lead complex IT projects and ensure good quality of deliverables to fulfill business needs;
• Assist the Chief Technology Officer to formulate IT strategies, monitor and provide regular updates to management on project progress and status of service requests;
• Keep abreast of new technologies and provide advice on appropriate IT solutions to internal users;
• Develop, enhance and review system workflow, functional specifications, system specifications, technical specifications and system manual;
• Gather business user requirements and prepare functional specifications;
• Ensure all projects and service requests are implemented with proper test results, sign-off and technical documentation in line with IT Standard/ Guidelines and with proper management control;
• Provide advice to internal users on subjects related to the use of Information Technology;
• Manage resources and provide coaching to team members on various matters, including but not limited to self-discipline, work commitment, team spirit and customer-oriented;
• Prepare project documentation, budget, cost & benefits analysis, system feasibility study and IT product/solution evaluation.

Competencies

• Excellent leadership skills with the ability of leading IT projects to cope with various system initiatives and support the Company’s growth and development;
• Customer-oriented and able to deliver quality IT solutions;
• Excellent relationship building, able to manage various business partners and vendors;
• Excellent organizational and time management skills;
• Good presentation and communication skills with the ability to work with all levels;
• Able to work independently and under pressure to meet tight timeline;
• Strong analytical and problem-solving skills with the ability to integrate and make recommendations on various complex IT / business solutions;
• Vendor management skills;

• Good understanding of IT System Development Life Cycle and project management methodologies by using waterfall and/or agile approach. Experience on DesOps / CI / CD is a plus

• Good command of spoken and written English and Chinese.

Education/Work Experience

• University degree in Computer Science or equivalent;
• Minimum 15 years’ relevant experience in insurance industry a must with at least 5 years’ project management experience at managerial level;
• Experience in implementing core insurance applications will be an added advantage;
• Good knowledge in AS/400 RPG, COBOL, CL programming and Policy/400;
• Experience in leading Project Office an advantage;
• Experience in relational databases and application development;
• Hands-on work experience in project management, business analysis and system development.
• Familiar with various IT platforms, including multi-tiers system architecture, Agile development approach and IT System Development Life Cycle (SDLC).

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Achieve business targets for personal lines including individual medical products through Digital & Affinity Partners channels by formulating business and marketing strategies, supported by sound market intelligence and business analysis;

Duties / Accountabilities

• Achieve business targets for personal lines including individual medical products through Digital & Affinity Partners channels by formulating business and marketing strategies, supported by sound market intelligence and business analysis;
• Prepare business plan and marketing proposals; involve in various business projects and promotional campaigns including but not limited to marketing / advertising, partnering and/or other cost effective initiatives;
• Collaborate with stakeholders to ensure smooth operations of programs and initiatives;
• Explore new business opportunities / partners with distinctive and innovative ideas for long term development of business sources and lead generation;
• Participate in product development, revamp and service enhancement projects;
• Manage various marketing deliverables of membership club to support the continuous growth of customer loyalty, sales and user-experience;
• Support effective market intelligence and sales tracking to assist management decision in strategic business planning and analysis;
• Handle any ad-hoc duties or projects as assigned;
• Obtain and maintain license as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity.

Competencies

• Strong project management and decision-making skills;
• Good communication and negotiation skills with analytical capability;
• Self-motivated, attention to details and a strong senses of responsibility;
• A good team player with positive and good interpersonal skills;
• Excellent command of spoken and written English and Chinese.

Education/Work Experience

• University degree in Marketing or Business Administration or related disciplines, or Diploma in insurance or related disciplines with relevant experiences;
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1 & 2 [subject to the regulated activities to be conducted];
• Qualified IIQAS, LOMA, ANZIIF (Senior Associate) or other related professional insurance qualifications an advantage;
• Minimum 5 years of relevant experience in insurance industry;
• Proven track record in business development of direct and digital marketing channels with solid insurance background and digital marketing experience highly preferable.
• Candidate with less experience will be considered as Assistant Manager

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for determining the validity and authorising settlement of group health insurance claims

Duties:

• Pro-actively handle claim cases, including timely investigation into suspicious abuse claims, cost-effectiveness engagement of service providers, regular claims follow up, provide guidance and coaching to subordinates on claims, insurance / risk issues and performance;
• Assess, handle and approve all claims types and authorize claims payment within authority and refer claims beyond authority to the Head of Claims / Manager providing sound recommendations;
• Draft effective correspondence for complex coverage positions;
• Handle claims appeals, complaints, reinsurance / third party recovery claims in the best interest of the Company;
• Work with the Head of Claims / Manager to monitor and conduct assessment of service providers for effective investigation / litigation/ recovery management;
• Assist in reports preparation / automation;
• Actively participate in the team’s meeting, enhancement of workflow, claims system, UAT and projects;
• Interface with related departments and relevant parties on projects and joint work to enhance customer service experience;
• Obtain and maintain license as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity.

Education/Work Experience

• University degree with professional insurance or related disciplines plus 7 years’ relevant experience; or secondary education or above plus 7 years’ relevant experience with at least 3 years at supervisory
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1 & 2 ;
• Self-motivated with the ability to multitask in a fast changing environment;
• Sound negotiation, interpersonal and problem-solving skills;
• Intermediate to advanced Excel skills.
• Progress in achieving ANZIIF or ACII qualification;
• Good knowledge of insurance product, relevant legal procedures and legislations;
• Proven experience in managing complex claims, and advanced insurance knowledge.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.