Total 27 job vacancies by Expeditors

The Transportation Operations Coordinator is responsible for  ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses,  and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
• Drive carrier and service provider performance for the Hub and Spoke locations
• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
• Coordinate and collaborate  with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
• Acts as a liaison between Google’s warehouse vendor and carrier
• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
• Monitor inbound and outbound deliveries ensuring it reaches destination as requested
• Proactively approach and resolve bottlenecks in the shipping and receiving processes
• Develop and monitor carrier KPIs and metrics for transportation analysis
• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

Distribution Services Agent is responsible for supporting Supervisor to drive the growth of each product and service within the district as well as driving collaboration with the network. Distribution services agent at entry and lead agent level positions help to maintaining consistency an on-going pipeline of customers.

Tasks and Duties

 Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing, and filing.

 Handle all customers’ feedback, requests, and complaints effectively and escalate/ report to superior accordingly.  Perform and dispatch all invoicing/billing to customer on time.

 Ensure accuracy and proper maintenance of inventory in systems.

 Collect and compile date for measurement of key performance indicators.

 Maintain a current and accurate procedures manual that details the processing requirements for each account.

 Maintain proper documentation of paperwork associated with orders and accounts.

 To take up additional tasks as required meeting the Department needs.

Job Expectations

 Excellent customer service skills

 Good communication with excellent interpersonal skills

 Pro-active to the entire operational flow and able to work independently to complete assigned jobs.

 Eagerness to learn and adaptable to changes.

* Only those who are currently residing in Singapore needs to apply for the role. *

Expeditors is seeking an experienced attorney with significant labor and employment law experience in Asia Pacific countries to fill its Corporate Counsel position that will be located in Singapore.  You will join a world-class legal department and will be responsible for providing advice and strategies on labor and employment matters.  Primary responsibilities include the following:

• Support and advise business teams, including executives, managers, employee relations, health and safety, payroll, information services, and operations, regarding compliance with labor and employment laws and regulations
• Advise on issues such as discipline, non-competition, terminations, performance management, relocations, leave, disability, contingent workers, pay equity, pay transparency, contractor management, occupational health and safety, anti-discrimination, wage and hour, immigration, employee personal data privacy, and union/labor relations
• Manage litigation, outside counsel, and budgets
• Provide representation and/or management of matters before fair employment, civil rights, and human rights agencies
• Conduct and manage internal investigations
• Respond to governmental subpoenas, investigations, and audits
• Draft and revise employment policies, standards, and internal work regulations
• Draft service provider, commission, non-compete, restrictive covenant, employment, and settlement agreements
• Develop and deliver client training on compliance with labor and employment laws
• Lead responses to governmental inquiries into employment and labor related matters
• Perform project management work for legal projects
• Formulate efficient resolution strategies to meet business objectives
• Provide effective cross-functional support inside and outside of the legal department
• Assist in developing and implementing departmental goals and initiatives
• Perform other duties as assigned

Travel: Expected 5% to 15%; Valid passport/authorized to travel internationally

To provide exceptional customer service to both internal / external Customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by audit) are entered into Ecreditors Transportation Management System, timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise proper payment setup before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Qualifications
tertiary Education with 1-2 years customer service related experience, with or without relevant industry experience.

​​​To provide exceptional customer service to both internal / external customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise F2F / BCR before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs by using Workboard.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

The focus of the District Sales Executive (DSE) is on achieving results that are aligned with the overall
organization and it’s strategic goals. Initiative, coupled with a sense of
competitive drive, and the ability to stay focused on results despite changing
conditions, are the keys to achieving the performance objectives of the
District Sales Executive role .

The DSE orchestrates
involvement of multiple people in our Sales process, so that new customer
revenue is consistently secured for our district office and network. The job
environment is flexible, constantly changing, and provides growth opportunity,
recognition and reward for the achievement of business results. This position
reports to the District Sales Manager.

Key Deliverables
 

These are the minimum results expected from a successful District
Sales Executive:
 

1. Manage an assigned territory and demonstrate extensive knowledge of potential
   customers and competitors in this area

2. Timely data entry in our Customer Relationship Management tool

3. Orchestrate customer / branch relationships and collaborate with regional Product, Service,
   Geo, and Knowledge Management resources

4. Participate in the creation of value-added solutions for customer’s logistics needs,
   including supporting diagrams and cost-benefit calculations

5. Support the transition of new accounts through customer introductions, information
   transfer, and securing any necessary customer paperwork. When needed,
   support AR (accounts receivable) collection.

6. Attend training & development sessions to continue developing selling skills and
   updating Expeditors Product and Service knowledge

7. Involvement in local trade groups, as directed by the District Sales Manager

8. Take on additional assignments as required, supporting company needs

Job Purpose

Plan consols for optimum yield while meeting customers’ expectations.

Key Accountabilities

1. Make bookings with airlines for export to various destinations via email, or phone calls.

2. Build good working relationship with our airline partners.

3. Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.

4. Follow-up on shipments to ensure onboard the scheduled flights and arrive destinations.

6. Maximize built-up units and minimize space wastage to increase yields.

7. Provide flight details to internal customers timely.

8. Ensure that any discrepancy/offloading related to shipments being reported to Customer Service team and other offices promptly.

9. Timely processing of recap/settlements with destination offices.

10. Verifying airlines invoices and ensure correct amount billed

11. Take up additional tasks as required to meet department’s goals.

** Only those who are currently residing in Singapore need to apply **

Summary:

The ESC Transportation Operations Manager will work with logistics business leads to define and manage roadmaps and manage operations to effectively deliver on the ESC program objectives. Review impacts to logistics and develop mitigation strategies. Influence decisions and change management through collaboration, leadership and a customer-focused approach. Provides functional subject matter expertise and anticipates customer's needs. Interface with multiple vendors and partners to gather and synthesize detailed business requirements.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that impact customer satisfaction and improve customer experience 
• Serve as the main point of contact for customer queries / problems regarding ESC
• Build and present executive ready presentations and written reports to major stakeholders
• Lead project calls discussing progress, risks, challenges and ultimately facilitate decision-making
• Communicate key operational milestones to all key stakeholders and drive alignment
• Review engineeering design drawings and align within project scope
• Work with planners and PM's and create plans to support preplanning and on time delivery
• Own information gathering and evaluate restrictions and regulatory requirements that impact supply chain
• Monitor operations and coordinate with forwarders and suppliers for on time delivery
• Proactively identify and developing mitigation strategies for risks and logistics impacts
• Maintain and report on supplier and forwarder performance to agreed SLO's, risk and priorities
• Ensure projects follow the proper project management life cycle and include proper documentation such as project charters, documentation for public consumption, technical and end-user documentation, document storage and controls
• Organizes and manages project activities across vendors, carriers, factories, contract manufacturers
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals)
• Analyze late orders and / or damanges and provide root cause analysis
• Support RFI / RFQ processes and benchmarking
• Manage regional and local transportation matters as they arise and as required by the customer
• Collaborate with ESC project team to build consistency in all processes and procedures
• Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and apply new knowledge to improve processes

Summary:

The ESC Transportation Operations Manager will work with logistics business leads to define and manage roadmaps and manage operations to effectively deliver on the ESC program objectives. Review impacts to logistics and develop mitigation strategies. Influence decisions and change management through collaboration, leadership and a customer-focused approach. Provides functional subject matter expertise and anticipates customer's needs. Interface with multiple vendors and partners to gather and synthesize detailed business requirements.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that impact customer satisfaction and improve customer experience
• Serve as the main point of contact for customer queries/problems regarding ESC
• Build and present executive ready presentations and written reports to major stakeholders
• Lead project calls discussing progress, risks, challenges and ultimately facilitate decision-making
• Communicate key operational milestones to all key stakeholders and drive alignment
• Review engineering design drawings and align within project scope
• Work with planners and PM’s and create plans to support preplanning and on time delivery
• Own information gathering and evaluate restrictions and regulatory requirements that impact supply chain
• Monitor operations and coordinate with forwarders and suppliers for on time delivery
• Proactively identify and developing mitigation strategies for risks and logistics impacts
• Maintain and report project metrics specific to on-time delivery, safety, quality, spend, and savings globally
• Monitor and report on supplier and forwarder performance to agreed SLO’s,  risk and priorities
• Ensure projects follow the proper project management life cycle and include proper documentation such as project charters, documentation for public consumption, technical and end-user documentation, document storage and controls
• Organizes and manages project activities across vendors, carriers, factories, contract manufacturers
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals)
• Analyze late orders and or damages and provide root cause analysis
• Support RFI/RFQ processes and benchmarking
• Manage regional and  local transportation matters as they arise and as required by the customer
• Collaborate with ESC project team to build consistency in all processes and procedures
• Stay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and  apply new knowledge to improve processes

Scope of Position: 
Providing most suitable solutions to customers by understanding their requirements and strategically selecting service providers while maximizing profitability. This position will involve activities relating to procurement, service provider management and sales/ business development.

Major Duties and Responsibilities:  

Operations

• Understand export processes in order to accurately identify requested scope of pricing and accurate pricing
• Understand and comply to company policies and accordance with government regulations.
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Timely responds on day-to-day pricing enquiries and RFQs from external and internal customers
• Screening of MK denial parties before quoting
• Monitor and apply appropriate carrier contract per customer to maximize the shipment profitability
• Carrier allocation management per carrier against the weekly allocation report to ensure customer service uses the correct carriers and maximizing the profitability
• Assisting booking management – placing bookings with carrier, secure confirmation, verify cost from carriers against contract
• Rate filing management 
• Good record keeping of pricing folder
• Be alert of market situation and provide timely update of market changes of different trades
• Escalation of problems to Management when necessary

Service Provider Management

• Able to negotiate and obtain competitive rates and service route from carriers and co-loaders
• Procure strategically in the market to cater with customer’s needs and requirements
• Build good business rapport/relationship with carrier, co-loaders, and service providers
• Organize, gather feedbacks, and lead quarterly service provider performance review

Business Development

• Contribute to business development per assignment basis
• Interact with our customers virtual or in person to understand their requirements and offer solutions at competitive pricing, meeting customer service expectations
• Transition and implementation of new business to customer service
• Take up additional tasks as required to meet the Department’s needs.

Expectations:

• Provide extended support to both internal and external customer
• Think positively with “CAN DO” and responsible attitude
• Carry out tasks with great accuracy and in a timely manner
• To be a good team player with teamwork spirit
• To show initiative in all co-ordination work

Culture:

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Working Condition:

• No more than normal physical effort or positional stress required.  Intermittent walking, sitting or standing with normal expenditure of energy.
• Good working environment, almost complete absence of disagreeable elements.  Minimum exposure to adverse or hazardous working conditions.

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI.

• Communicate with our customers in executing export bookings.
• Prepare export documentations.
• Command in internal export management systems
• Understand and follow internal standards and process to execute bookings.
• Prepare and document customer’s requirements in SOP database.
• Good understanding of internal quality standards and compliance policies.
• Apply in day-to-day execution of bookings.
• Billings to clients accurately and timely.
• Maintain good relationships with suppliers (Shipping lines, trucking companies and CFS Provider and others involved).
• Declaring Permits after passing Custom Competency test.
• Timely responses to emails within 24 hours and phone communication within the same day.
• Escalation of problems to Management when necessary
• Take up additional tasks as required to meet the Department’s needs
• Meeting 52 hours Training hours / year.

Qualifications, Experience and Education Requirements

• Minimum tertiary educational level
• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process or experiences in the industry is preferred but not mandatory.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word) and problem-solving skills.
• Fluent in English.

Expectations:

• Provide excellent customer services to both internal and external customers.
• Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks.
• Perform assigned tasks with great accuracy and in a timely manner
• Good organization skills of priorities and tasks
• Be a good team player with teamwork spirit
• Demonstrate initiatives in all co-ordination work

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe.

• Follow up on inbound shipments and ensure timely delivery to consignee.
• Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer
• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly
• Complete customs competency test and able to file for customs entry whenever necessary/required
• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations
• Ensure Key Performance Indicators on customs entries are met within customers’ requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations
• Achieve 100 % customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100% compliance
• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
• Answer all incoming calls promptly and politely
• Develop good rapport with the customers
• Ensure all data are entered into system timely and accurately
• Ensure that freight and handling charges are billed to customers timely and accurately
• Prepare and submit reports timely whenever required
• Take up additional tasks as required to meet department’s needs

Other skills

• Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
• Good interpersonal and problem-solving skills
• Good communications skills with good command in written and spoken English

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe

Follow up on inbound shipments and ensure timely delivery to consignee.

• Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.
• Complete customs competency test and able to file for customs entry whenever necessary/required.
• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.
• Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.
• Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
• Answer all incoming calls promptly and politely.
• Develop good rapport with the customers.
• Ensure all data are entered into system timely and accurately.
• Ensure that freight and handling charges are billed to customers timely and accurately.
• Prepare and submit reports timely whenever required.
• Take up additional tasks as required to meet department's needs.

Other skills

1. Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
2. Good interpersonal and problem-solving skills
3. Good communications skills with good command in written and spoken English.

Provide customer service in monitoring freight to ensure timely arrival, accurate preparation of shipping documents for final delivery to achieve overall customer satisfaction.

1. Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time. 
2. Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
3. Ensure documents and freight are turned over to customers’ brokers timely
4. Trace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and customer service team
5. Ensure all paperwork are in proper order that meet customer’s profile and comply to local rules and regulations
6. Achieve 100% customer satisfaction at all times through understanding customers’ needs and  handling requirements as well as ensuring 100 compliance
7. Ensure all data are entered into system timely and accurately
8. Ensure that freight and handling charges are billed accurately and sent billing invoices to  customers timely
9. Ensure all inter-company settlements are closed accurately within company’s specified timeframe
10. Prepare and submit reports timely whenever required
11. Ensure all PNC’s are filed promptly with parties concerned
12. Take up additional tasks as required to meet department’s needs

Sales Operations Coordinators optimize the effectiveness of the District Sales team by engaging in activities that support our sales processes and strategies. Using strong analytical, communication, and time management skills, Sales Operations effectively collaborates with staff in various job functions, owns and completes tasks of moderate to high complexity, and performs well in a challenging and fast-paced environment. This position provides support to the District Sales Manager and to the District Sales team. The Sales Operations role provides growth opportunity, recognition and reward for the achievement of business results.

KEY RESPONSIBILITIES

• Qualify sales leads utilizing reporting and analytics tools.
• Engage in pre-sale engagement activities for target customers prior to Sales engagement.
• Organize sales events to drive existing and new customer engagement.
• Utilize the Customer Relationship Management system to help manage and organize the District Sales team's customer accounts, enable global engagement, and ensure data integrity measurements are met.
• Coordinate bid response information as requested by the District Sales team or the Expeditors network.
• Produce reporting on key metrics and manage monthly delivery of key reports to the District Sales Manager.
• Ensure updated marketing materials are accessible to Sales team, and create customer-focused PowerPoint presentations in support of business development.
• Support Sales with rate requests by liaising with the appropriate Product staff or Pricing Desk who prepare quotes, and following up to drive timely customer response.
• Coordinate visitor management for the district and ensure the Sales team maximizes opportunities for scheduled meetings with visitors and customers.
• Attend training & development sessions to understand the requirements of Sales, and communicate new internal information and tools to Sales, ensuring they are informed of new developments.
• Support the onboarding of new Sales personnel.
• Manage and/or contribute to weekly sales meetings, as directed by the District Sales Manager.
• Take on additional assignments, as required, in support of company needs.