Total 24 job vacancies by Fujitsu Asia Pte Ltd

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts

Responsibilities: -

• Participate in RFI/RFP

• Work on the project scoping during presales to size up the project management effort, and the write-out on project management section for proposal

• Manage multiple projects ensuring Project Scopes, Schedules, Resources and Outcomes are within project milestone timeline and budget

• Manage project resources, vendors, contractors and deliver according to scope and schedule

• Manage procurement and delivery

• Ensure project signoff timely

• Manage project financial with prudence

• Prepare Project Management Life Cycle documentation

• Conduct Project meetings (project Kick-off, PWC, PSC, etc.) and ensure project minutes timely

• Good communication and interpersonal skills to engage the different levels of stakeholders and can perform under pressure

• Conduct Project completion debrief to identify lessons learn to contribute to knowledge base

• Update Project Repository folders regularly

• Monitor, anticipate and escalate project issue early to address situation

• Ensure compliance with customer’s and Fujitsu PMO Governance Guidelines

Job Requirements:

• Degree/Diploma in Information Technology

• 5-10 years project management experience in mid-to-large scale projects preferably from SI environment

• Delivered at least 3 large complex Project of minimum SGD 1 million and team size of 10 or more

• Experience with projects in large Enterprise Networks Solutions, IT Security, DC Design and Build, DC Relocation and Cloud Related.

• Advantageous if project experience included Software Defined Networks

• Must be PMP or CITPM certified (5 years or more)

• Need security clearance for Government Projects

• CCNA/CCNP certification advantageous

• Agile / Scrum certification advantageous

We are seeking an experienced IT Operations Manager with well managed services to oversee and manage our end-user computing environment. The ideal candidate will ensure the smooth operation of IT services supporting the end-user needs and drive continuous improvement to meet customer IT experience.

Workplace operation and delivery, which include in managing resources, assets, and professional services

• Experience in managing multiple workplace projects ranging from 3000 to 9000 end user environment
• Provide solution and improve operation process for workplace managed service project
• Possess the workplace operation know-how to operate onsite, service desk and understand the deliverables
• Responsible for SLA and service management
• Manage and coordinate urgent and complicated support issues. Act as the escalation point for all requests and incidents
• Determine the root cause and ensure proper communication to customers and incident report
• Drive ticket deep dive on issues and develop strategies for improvement
• Well versed in Asset management framework with experience in managing large volume of endpoint devices
• Manage weekly and monthly meetings with the team
• Conduct monthly reporting to customer and Fujitsu stakeholders
• Continuous service improvement with 5% YoY on cost optimization

Key Responsibilities:

• Asset Management: Oversee the tracking and management of IT assets, ensuring accurate inventory and lifecycle management.
• Automation experience: Identify opportunities for automation to improve efficiency to reduce manual repetitive tasks within workplace operations.
• Financial Management: Expect to manage cost centre and accounts operational costs. Driving new businesses revenue and margin during pre-sale stage.
• Vendor Management: Coordinate with external vendors for resource management and support of IT services.
• Compliance: Ensure compliance with IT policies, procedures, and regulatory requirements.
• Training and Development: Plan training and development opportunities for internal IT support team to enhance their skills and knowledge.
• ITIL Practices: Implement and adhere to ITIL best practices for IT service management, ensuring consistent and efficient service delivery.

Qualifications:

• Education: Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience: Minimum of 10 years of experience in IT operations, with at least 5 years in a managerial role. Critical thinking management
• Technical Skills: Proficiency in managing end-user computing environments, including hardware, software, and network systems.
• Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide a team.
• Problem-Solving: Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
• Communication: Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Certifications: Relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified: Microsoft 365 and Power BI are a plus.

Preferred Skills:

• Experience with asset management framework and practices.
• Knowledge of automation tools and techniques.

The Technical Lead will be responsible for smooth functioning of all technical operations. Besides, you will be coordinating with the Project Manager in reviewing timelines and deliverables.

The tech lead role also requires you to support ongoing projects. Furthermore, you will be responsible for working closely with the technical team members and supporting the operations. You will be playing an important role in audits and system modifications along with the team.

Responsibilities:

• Well versed with Data Center Technologies , Experience of managing Data Center Operations
• Lead and manage a team of software engineers, providing technical direction and guidance for development projects
• Oversee technical project plans and timelines, ensuring projects are completed on time and on budget
• Work closely with other departments, such as product management, customer support, and marketing, to ensure all technical requirements are met
• Provide technical expertise and guidance to ensure quality standards are met
• Research, evaluate, and recommend new technologies, processes and tools to enhance development capabilities
• Analyze customer requirements and develop technical solutions to meet customer needs
• Develop and document technical processes and procedures
• Should have strong understanding(SME/L3 +) on atleast 2 sets of technologies in Wintel, Virtualization, RHEL & UNIX), Network, Storage/backup , and understanding of other technologies
• Strong understanding ITIL. Service Acceptance
• Acts Single point of contact and drive in case of Escalation / P1/P2/ RCA discussion
• Ability to Manage various technical towers irrespective of technology
• Ensures new services are introduced in standard way& accepted into service
• Primary point of contact for the Delivery, responsible for building and nurturing strong technical know-how
• Understands SLA/OLA/Vendor Management
• Identifying gaps and work towards Operational/Technical Excellence
• Improving Technical service Delivery by way of Automation and/or Transformation
• Ability to Lead service delivery with the standard agreed processes/SOPs to deliver contracted service commitments
• Acts as a bridge between the Delivery , DU and the service delivery teams, Leadership and ground level team
• Participates in internal & external audits as required and presents information on quality & process adherence
• Ensures that delivery teams take corrective & preventive actions based on the audit & compliance findings
• Responsible to work with Project Managers (managing IT projects within the Managed Services framework) to ensure delivery and support
• Works with the delivery teams , leadership and helps them to identify risks & issues, document the risks, their impact, mitigation actions and contingency plan
• Understand KPI/KRA , Control Mechanism
• Deep understanding of Technical analysis irrespective of technology tower/domain

Requirements and skills:

• Over 7 years of Technical Delivery experience, IT operations environment, and overall, more than 10 Years of Experience.
• Proven experience managing IT infrastructure projects, including virtualization, networking, and hypervisor technologies.
• Strong working knowledge of Microsoft Windows, Linux, Unix, and VMware..
• Ability to work collaboratively with cross-functional teams and stakeholders at all levels of the organization.
• Strong analytical, troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Able to work independently and as part of a team.
• Able to multi-task and prioritize tasks effectively.
• Strong organizational and project management skills

The Workstream Change Consultant is responsible for supporting the organisational change management activities within a specific functional stream as part of a strategic business transformation program - OneERP+.

Key Responsibilities:

• Work with the Workstream Change Lead to ensure Change Management plans and activities appropriately address country specific needs and differences. Change artefacts and activities are actionable and measurable (this includes e.g. change impact assessment, stakeholder analysis, change delivery plan, communication plans, change readiness assessment, training, business readiness tracking, resistance management plans).
• Partnering with leaders, subject matter experts and employees across the business to understand, plan, design, implement and monitor change that drives success against organisation goals.
• Support the development and delivery of effective OneERP+ change activities leading to highly engaging employee experiences which promote ongoing engagement in change and the corporate strategic direction across APAC.
• Contribute to the development and delivery of employee communications that are engaging, clear and effectively distil complex and big picture information into digestible content, considering cultural and language differences.
• Contribute to the recognition and management of workstream related change risks, issues, and dependencies. Effectively manage identification and management of mitigation tactics to enable desired change outcomes.
• Build and maintain trusted relationships with business stakeholders across allocated workstreams to understand business impacts and enable successful program implementations.
• Be the critical link between business and program to ensure that organisational needs are understood and changes are supported by relevant stakeholders within workstreams and countries in scope.
• Identify and manage anticipated resistance to change in a timely and effective manner.
• Support the design, development and delivery of training to effectively support impacted stakeholder groups to adopt changes and operate successfully post program implementation. Consider country-specific differences and needs in training methods and delivery approaches.
• Report on data-driven success measures demonstrating the effectiveness of change activities and adoption rates for each in scope country.
• Support the Workstream Change Lead to effectively report to project and key stakeholders on change priorities, progress and issues management.
• Provide support to key stakeholders to increase understanding of change management practices and their role as leaders and advocates for the change OneERP+ introduces.
• Support members of the program on the approach, tools and benefits of change and communication management.
• Contribute to the development of a change management practice with change management processes, tools and templates to support the integration and engagement with change management principles across Fujitsu APAC.

Requirements:

• Change Management experience (3+ years) in wide scale organisational programs, ideally as part of an IT implementation.
• Degree or equivalent work experience, formal qualification in change management discipline such as PROSCI desired.
• Demonstrated delivery of change approaches and artefacts within a complex program of work, including being a member of an international and/or remote team.
• Excellent stakeholder management skills in managing diverse stakeholders at all levels within the organisation.
• Superior communication and delivery skills enabling you to influence and establish credibility with stakeholders
• Strong influencing, negotiation and communication skills
• Ability to work effectively in fast paced, ambiguous and challenging environments
• Results-driven leader and team player who thrives on working with others to solve complex challenges - particularly across diverse business units and locations
• Professional, pragmatic and customer focused
• Experience working with a number of ASEAN countries would be preferred – especially recognition of social, language and cultural differences – to assist other team members in their change approaches to the various in-scope countries
• Knowledge of specific functional areas (Finance, Projects, Sales, Procurement, etc.) would be an advantage.

Responsibilities:

· Creating clear and concise project plans to both execute the project and monitor its progress and adjust along the way as needed before the project reaches its final stages and cut through bureaucracy steering teams to the final goal.

· Efficiently managing against contract, controlling the project through minimising uncertainty, setting realistic deadlines, proactively managing scope creep, budgets, resources, and time.

· Maintaining effective communication, ensuring the customer is fully informed and up to date on key performance indicators including but not limited to schedule, risks, issues, decisions, budgets, change requests etc

· Strong technical skills and technical acumen and a solid understanding of software development and ServiceNow.

· Proactively managing information, documenting critical discussions/meetings through formal channels, analysing data and documentation for inaccuracies, keeping knowledge and decisions flowing seamlessly.

· Intuitively, identifying, evaluating, mitigating, and communicating potential risks before the project begins and throughout the engagement.

· Meticulously monitoring actuals against forecasted across progress, milestones, budgets, performance and implementing immediate corrective measures where needed.

· Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, presenting comprehensive reports documenting status and key performance indicators, drafting change requests and project documentation.

· Managing and developing strong relationships and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

· Leading client engagements, driving specific process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders ensuring technology design and solutions are aligned with business requirements

· Working independently on engagements with the ability to wear many hats providing holistic services across engagement management, advisory, consulting and implementation

· Collaborating effectively with Enablers local and remote to drive successful outcomes on time and within budget providing support and mentorship

· Champion of the Enable Way methodology, contributing regularly to continual improvement and reviewing processes and documentation for successful customer engagements

· Identifying opportunities and influence clients to adopt Enable services including CASE, Rapid Seeds and ServiceNow platform modules, functionality, and upgrades.

Requirements:

· IT Degree or relevant tertiary education in Computer Science

· Willingness and ability to learn/achieve ServiceNow certifications

· ServiceNow Practitioner Technical Project Manager Path

· ServiceNow Associate Technical Project Manager Path

· Agile SAFe Certification

· ITIL Foundation Certified

· ServiceNow Fundamentals - Trained

· ServiceNow sales & presales accreditation in 4+ Product lines

· Enable Way People Leader Certified

Responsibilities:

· Creating clear and concise project plans to both execute the project and monitor its progress and adjust along the way as needed before the project reaches its final stages and cut through bureaucracy steering teams to the final goal.

· Efficiently managing against contract, controlling the project through minimising uncertainty, setting realistic deadlines, proactively managing scope creep, budgets, resources, and time.

· Maintaining effective communication, ensuring the customer is fully informed and up to date on key performance indicators including but not limited to schedule, risks, issues, decisions, budgets, change requests etc

· Strong technical skills and technical acumen and a solid understanding of software development and ServiceNow.

· Proactively managing information, documenting critical discussions/meetings through formal channels, analysing data and documentation for inaccuracies, keeping knowledge and decisions flowing seamlessly.

· Intuitively, identifying, evaluating, mitigating, and communicating potential risks before the project begins and throughout the engagement.

· Meticulously monitoring actuals against forecasted across progress, milestones, budgets, performance and implementing immediate corrective measures where needed.

· Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, presenting comprehensive reports documenting status and key performance indicators, drafting change requests and project documentation.

· Managing and developing strong relationships and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

· Leading client engagements, driving specific process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders ensuring technology design and solutions are aligned with business requirements

· Working independently on engagements with the ability to wear many hats providing holistic services across engagement management, advisory, consulting and implementation

· Collaborating effectively with Enablers local and remote to drive successful outcomes on time and within budget providing support and mentorship

· Champion of the Enable Way methodology, contributing regularly to continual improvement and reviewing processes and documentation for successful customer engagements

· Identifying opportunities and influence clients to adopt Enable services including CASE, Rapid Seeds and ServiceNow platform modules, functionality, and upgrades

Requirements:

· IT Degree or relevant tertiary education in Computer Science

· Willingness and ability to learn/achieve ServiceNow certifications

· ServiceNow Practitioner Technical Project Manager Path

· ServiceNow Associate Technical Project Manager Path

· Agile SAFe Certification

· ITIL Foundation Certified

· ServiceNow Fundamentals - Trained

· ServiceNow sales & presales accreditation in 4+ Product lines

· Enable Way People Leader Certified

Fujitsu is seeking an experienced IT Operations Manager to oversee and manage our end-user computing environment. The ideal candidate will ensure the smooth operation of IT services, support end-user needs, and drive continuous improvement in our IT infrastructure.

Key Responsibilities:

• Asset Management: Oversee the tracking and management of IT assets, ensuring accurate inventory and lifecycle management.
• Automation: Identify opportunities for automation to improve efficiency and reduce manual tasks within IT operations.
• Support Services: Lead the IT support team to provide timely and effective support to end users, ensuring high levels of customer satisfaction.
• Project Management: Plan and execute IT projects, including system upgrades, new technology implementations, and process improvements.
• Vendor Management: Coordinate with external vendors for procurement, maintenance, and support of IT equipment and services.
• Compliance: Ensure compliance with IT policies, procedures, and regulatory requirements.
• Training and Development: Provide training and development opportunities for the IT support team to enhance their skills and knowledge.
• ITIL Practices: Implement and adhere to ITIL best practices for IT service management, ensuring consistent and efficient service delivery.

Qualifications:

• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 5 years of experience in IT operations, with at least 2 years in a managerial role.
• Technical Skills: Proficiency in managing end-user computing environments, including hardware, software, and network systems.
• Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide a team.
• Problem-Solving: Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
• Communication: Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Certifications: Relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Preferred Skills:

• Experience with asset management tools and practices.
• Knowledge of automation tools and techniques.

Responsibilities:

• Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results
• Identify improvement opportunities through process re-design, automation development or system improvements.
• Manage a team of Service Desk Agents and Team Leaders to ensure optimal performance
• Manage duty roaster
• Ensure documentation on access control procedures, work instructions and configurations are accurately maintained
• Review and manage IT Service Desk services Service Level Agreements
• Handle customer’s feedback and ensure prompt and effective resolution

Experience:

• Diploma or Degree in Computer Science / Information Technology
• Minimum 5 years of Service Desk relevant experience in operation management of contact center / service desk
• Minimum 3 years’ experience managing Service Desk agents
• Hands-on experience on End-user Computing, Active Directory, Office365
• Good interpersonal, communication and organization skills
• Analytical and problem-solving skills with the ability to work autonomously
• Preferably ITIL Certified with knowledge of ServiceNow

Job Responsibilities

・Support HQ designated project and business from legal perspective

in collaboration with legal members global wide

・Implement process for global distribution of Uvance offerings

・Support global and local deals including M&A projects

・Support Fujitsu’s business in alignment with HQ legal and other

local/global functions in an effective and timely manner

Job Requirements

・At least 10 years’ of working experience

・Experience in corporate/commercial law and contract negotiations

・Have working experience in a law firm or in-house legal and

compliance counsel

・Experience in overseeing legal, compliance, risk management and

intellectual property in a regional role

・Experience working in a Japanese company and liaising with Japanese

HQ counterparts

・Degree or above with a major in law from a reputable law school

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts including night shift
• Able to work on weekend and public holiday

Fujitsu is seeking a High-Performance Computational (HPC) Senior Systems Engineer. This position will participate in the support of our Linux based high-performance computing, storage, and networking environment used by research scientists, staff and students.

Key Responsibilities:

• Administration and operation of several HPC Linux clusters, storage, networking and associated system and application software.
• Understand and work with parallel file systems, HPC cluster management software, and HPC job scheduler software.
• Troubleshooting hardware, software, operating systems and networking as necessary.
• Work with our software engineer to support our AI/DL applications and our desktop engineer to help with user problems as required.
• Advice and guidance to researchers for HPC application development, debugging, optimization and parallelization.
• Operation supervisor of HPC including but not limited to end user use of HPC computer and production support related to HPC application use.
• HPC production operation on behalf of end users for limited case.
• HPC application training to researchers, post doc, university students.

Job Requirements:

• Bachelor’s Degree in Computer Science or related field
• Preferably with at least 8 to 10 years’ experience with large-scale HPC systems
• Good understanding of management and performance optimization techniques associated with HPC
• Exposure to the following will be of added advantage:
• HPC code optimization and parallelization
• Language and Library: Fortran, Open MP, MPI, C, C++
• Linux Operating systems
• Knowledge of numerical simulation application such as climate research, weather forecasting and aeronautics simulation

The successful candidate will focus on developing and articulating solutions for our clients, working with multi-functional teams, and driving conversations at the most senior levels of our client’s organizations in the public sector.

Key Responsibilities: -

•  Generate sales opportunity to achieve short and long term revenue and profit growth
•  Execute direct sales programs and initiatives to drive sales
•  Develop and execute sales strategy for the accounts assigned
•  Develop and maintain a high level understanding of end-to-end IT offerings including IT infrastructure, security technologies, IT application, managed services & digital transformation in local competitive environment
•  Manage overall sales process from pre to post-sales
•  Take active lead to engage partners in customer engagement and solutioning
•  Responsible for proposal creation and delivery
•  Engage customers at all level to develop long term business relationship
•  Engage internal stakeholders in sales approval process

Job Requirements: -

•  Minimum 5 years of working experience in IT solutions sales, with the ability to demonstrate a high level of understanding of the latest technologies, preferably from SI environment
•  Diploma/Degree in Computer Science/Information Technology or equivalent
•  Demonstrate experience in managing sales pipeline
•  Experience in selling with partners and enterprise customers
•  Experience in public sector (Government / Education / Healthcare) sales will be added advantage

Job Responsibilities:

• End-to-end System & Solution Design and Review ofPartners'Solution in Presales and Project Implementation

• Lead a team of engineers to revamp the membership management system for a clients in Singapore. The system serves concurrent users at peak time (using Micro Services Architecture, ASP.Net Core, EntityFramework Core, Azure Cache for Redis, Azure Service Bus, Azure Kubernetes Service, Azure Application Gateway, Azure API Management, ReactJS).

• Lead a team of engineers to migrate client’s SharePoint environment from on-premises to Azure IaaS and upgrade SharePoint version.

• Lead a team of engineers to implement a Supplier Management System for a global ship management company (using Microsoft Power Platform).

•Lead a team of engineers to design and implement a Learning Management System for local bank (using SharePoint Online, SharePoint Framework, ReactJS).

•Design and implement a smart feedback system for a client in utilities sector (using K2 Workflow, K2 Smartform, Azure ML, Power BI).

•Provide managed services for client’s environments on Azure and AWS.

• Work with sales team to provide presales support:

•Prepare technical proposal.

•Take part in solution presentation and demonstration to client.

•Design and implement proof-of-concept.

Requirements:

• More than 8 years of Enterprise System Implementation, involve as Technical Lead or Solution Architect

Responsibilities:

1. Customer Satisfaction and Loyalty:

• Develop and implement strategies to ensure high levels of workplace satisfaction.
• Establish and monitor SLA related to workplace experience.
• Gather and analyze users feedback to identify areas for improvement.

2. Workplace Experience Design and Improvement:

• Oversee the workplace experience for users.
• Implement innovative solutions to improve productivity, collaboration, and overall user satisfaction.

3. Leadership of Customer Experience and Service Teams:

• Lead and manage customer experience and service teams, including desktop support, IT services desk, and VIP support.
• Foster a culture of excellent customer service and continuous improvement.
• Provide guidance and support to team members, ensuring alignment with organizational objectives.

4. Team Management and Financial Oversight:

• Recruit, train, and manage team members effectively.
• Monitor team performance and implement performance improvement strategies.
• Manage the department's budget, track expenses, and ensure profitability.

5. Accountability for Service Delivery:

• Take ownership of service delivery performance, meeting and exceeding customer expectations.
• Proactively identify and address service delivery issues to maintain high standards.
• Work closely with teams to anticipate future demand and scale resources accordingly.

6. Process Analysis and Optimization:

• Analyse internal processes to identify areas for optimization.
• Develop and implement strategies to improve service delivery efficiency.
• Regularly review and update processes to align with industry best practices.

7. Reporting to Management:

• Provide accurate and regular reports to the management on the performance of service delivery.
• Present key metrics, trends, and insights to support data

Experience:

1. Technical Knowledge:

• Demonstrated technical expertise in supporting end-user devices.
• Proficiency in Microsoft technologies, including O365, Active Directory, Intune, and Azure AD.

2. Operational Ability:

• Proven operational skills in managing diverse, large-scale environments.
• Ability to navigate and oversee complex IT infrastructures effectively.

3. Vendor Management:

• Experience in dealing with third-party-provider services.
• Capability to manage relationships with external vendors and service providers.

4. Service Delivery Expertise:

• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
• ITIL certification demonstrating a strong foundation in IT service management.
• Proven experience in people management and leadership roles.
• Ability to inspire and lead teams towards achieving service delivery goals.

5. Organizational Skills:

• Strong organizational skills to manage and streamline service delivery processes.
• Ability to coordinate and prioritize task efficiently in a dynamic environment.
• Solid resource planning skills to optimize team efficiency.
• Proven ability to identify, analyze, and solve problems effectively.

6. Proactive Attitude:

• Readiness to demonstrate a proactive attitude towards anticipating and addressing customer needs.
• Ability to implement preventive measures and improvements to enhance the customer experience.

7. Communication Skills:

• Excellent verbal and written communication skills.
• Ability to articulate complex technical issues in a clear and understandable manner.

Qualification:

• Bachelor’s Degree or Diploma in Information Technology, Computer Science or a related field.
• ITIL Certification