Total 22 job vacancies by Straits Retail Property Management Services Pte. Ltd.

As a member of the Facilities Management Team, your job scope includes the following:

• Assist the Facilities Manager in all aspect of operations and building maintenance
• Coordinate with the team on various facility matters and assist in various operations issues
• Assist to monitor the efficient operation of the building’s systems and equipment
• Convene and conduct joint inspections for unit take over and hand over to tenant
• Ensure proper documentation on all processes within a tenant fit out folders for official recording of all proceedings within the document controller’s record system
• Monitor site works quality and compliance with Tenancy Designer’s approved design and statutory authorities regulations
• Oversee the tenant’s fit-out program and conformance to Company’s requirement
• Able to spot problem areas
• Maintain policies and procedures for the building operations, maintenance, administration and management
• Prepares monthly management reports, building circulars and memoranda
• Responsible for contract monitoring
• Responsible for maintaining the property management system for Facilities department
• Supervise a team of Technicians

Requirements

• Diploma/ Degree in Engineering or Building Management
• Minimum 2 years of related experience in property management or commercial building administration
• Highly motivated, meticulous and willing to be cross-trained in various aspects of facilities
• Team player with good communication and organization skills
• Perform multiple tasks effectively

Responsibilities:

• To plan and implement maintenance schedule for building maintenance, M&E plants and equipment.
• Supervise all M&E works carried out by term and ad-hoc contractors, including tenant's fitting out contractors.
• Monitor, direct and ensure that all contracted works comply with specifications and statutory requirement.
• Conduct inspection of building to ensure compliance with all safety (including fire-safety) regulations and procedures.
• Conduct regular inspections of all M&E plants and air-conditioning equipment and establish appropriate follow-up actions.
• Ensure technicians complete daily routine works, in accordance with checklist and SOP and provide guidance as a mentor.
• Establish, maintain good rapport with tenants and attend to their complaints.
• Attend to all emergency situations.
• Responsible for the preventive maintenance of equipment and ensure that the records are kept up to date for periodic review.
• Any other duties assigned by superiors from time to time.

Requirements:

• ITE /Diploma in a related field.
• At least 5 years related experience as a Senior Technician or Supervisor.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Job Responsibilities

• Manage day to day operations at the concierge counters and the Paragon Club lounge
• Handle all customer service requests effectively and efficiently
• Perform mall promotions related activities, including but not limited to gift redemptions, sale of Mall Vouchers at the counter
• Support with rostered checks and walks within the mall
• To support Senior Chief Concierge and team members with other duties and responsibilities as and when assigned

Competencies

• Possesses minimally a GCE “O” Level certificate.
• Minimum 2 years of experience in shopping malls, the hospitality industry or within any premium lounges.
• Team player with customer oriented and strong communication and interpersonal skills.
• Well-versed in Microsoft Office applications. Knowledge of Google Suite would be a strong advantage.
• Able to perform shifts and work on weekends and/or public holidays.

Responsibilities:

• Conducts regular checks and functionality tests on building services equipment for compliance and serviceability.
• Carries out minor repairs on faulty building services equipment to reinstate affected equipment operation in the shortest possible time.
• Supervises major repair works by contractors on faulty building services equipment to ensure repairs are done to reinstate affected equipment operation in the shortest possible time.
• Performs preventive maintenance works on building services equipment.
• Initiates and implements cost saving repair techniques and program to facilitate cost saving for the Department.
• Repairs and upkeeps minor faults of the building’s architectural and structural finishes (painting touch-ups, tiles repairs, water proofing repairs, etc).
• Works co-operatively during emergency to reinstate buildings’ services in the shortest possible time.
• Maintains Department’s workings tools, materials and machines for serviceability and accountability.
• Maintains Department workshop, workstations, and workplaces.
• Provides technical assistance to tenants’ requests on the buildings’ services (extension of building services beyond normal trading hours, repairs, fault rectification, tenancy fit-out works, etc).
• Provides technical assistance to activities organized by the Advertising & Promotions Department (operation of winches, lighting and power supply provision, repair of display structures, etc).
• Assists the Tenancy Co-ordination Department in tenancy fit-out works handing-over/taking-over inspection for compliance.
• Assists the building’s Fire Safety Manager.
• Any other works instructed by his superiors.

Requirements:

• Minimum ‘O’ Level or NITEC in related engineering field
• Certification in First Aid/CERT is an added advantage
• At least 2 years of working experience in large commercial shopping centres, hotels, serviced apartments or residential properties
• Able to work on rotating shifts on weekends & public holidays

Responsibilities

• Maintain security and safety of the allocated premises
• Monitor CCTV activities
• Perform duties at security checkpoint
• Manage traffic and ensure orderliness at driveways
• Inspect all areas for safety and fire hazard

Requirements

• Candidate must possess at least a ‘O’ level with at least 1 year of relevant experience
• Possess security WSQ certification and a valid security license
• Able to handle queries, request and concerns in regards with the security and safety matters.
• Customer oriented with good communication and interpersonal skill
• Lady officer are required to patrol lady toilet
• Must be able to work on rotating shifts on weekends and public holidays

We regret that only shortlisted applicants will be notified.

This is a 3-months contract role position.

Responsibilities

• Provide administrative and operational support to Facilities Management department
• Coordinate with tenants on submission of reports/ plans
• Provide support for backend management of administrative tasks, including but not limited to checks on submissions
• Assist on tracking and coordination with tenants
• Other responsibilities as assigned

Requirements:

• Diploma qualification
• Effective written and verbal communication
• Competent in Microsoft applications SharePoint, Word, Excel and PowerPoint

Straits Retail Property Management Services currently manages the following shopping malls in its portfolio: Paragon, The Clementi Mall and The Woodleigh Mall. The Group Marketing Communications team is comprised of 3 teams: 2 mall loyalty programme teams and the Partnerships, International Marketing and Social Media Marketing team. All of whom work closely with the individual shopping mall marketing team counterparts and other stakeholders, to jointly achieve business and marketing objectives.

We are looking for an Assistant Manager / Manager to work on the Partnerships, International Marketing and Social Media Marketing portfolio. The candidate will work directly and extensively with both internal and external stakeholders, to drive partnerships, international marketing and social media initiatives, and ultimately acquire loyalty programme members and encourage shopper footfall and spend and be able to think and respond on the fly in accordance with market shifts.

Responsibilities

• To develop a pipeline of partnership opportunities and corresponding frameworks and collaboration formats across a variety of prospective industries, including but not limited to: banks/financial institutions, hospitality, lifestyle, payment gateways
• To be well-versed with key target tourist markets and proactively conceptualize corresponding collaborative campaigns to drive the international marketing strategy
• To translate annual social/partner/international marketing strategies and plans into content schemes, themed initiatives and actionable campaigns to encourage footfall and spend
• To monitor and track all malls’ social media content performance and initiatives against set KPIs
• To guide and support all malls’ marketing teams for social media, acquisition campaigns and performance reporting

Job Qualifications

• At least 5 years of work experience in business development, partnerships or equivalent, with a degree in Marketing or similar
• A track record of effective identification, securing and management of a network of partners
• Possesses detailed knowledge and experience in current and dominant social media platforms – both locally-dominant and overseas
• Prior relevant experience in execution of luxury marketing initiatives will be advantageous
• Articulate with strong interpersonal and communication skills to liaise with internal/external stakeholders across different levels
• Proactive in follow up. Able to work independently and under pressure in a fast-paced environment.
• Meticulous and detail-oriented

We are looking for a suitable candidate to manage a full-scale rewards program, which includes overseeing membership acquisition, cross-partnerships, integrated membership marketing, data analysis, and budget management.

The candidate will:

• Responsible for overseeing and managing the loyalty program, focusing on driving customer acquisition, retention, and spend conversion across the mall(s).
• Develop strategies for member acquisition, retention, and engagement programs to ensure a seamless, engaging, and customer-centric experience.
• Lead the design and execution of end-to-end marketing campaigns, including brand management, partnerships, and integrated marketing efforts.
• Establish and manage affiliate partnerships and sponsorships, leveraging data-driven insights to create value-added propositions.
• Continuously gather and act on feedback from members and stakeholders to enhance program performance and improve overall experience.
• Collaborate with cross-functional teams and stakeholders to implement initiatives and maximize their impact.
• Proficient in leveraging marketing technology to enhance customer experience, improve retention and increase members spending.
• Oversee budget management and ensure adherence to compliance and process standards.

Requirements:

• Degree in Marketing or a related field, with 10 years of relevant experience in managing full-scale loyalty programs.
• Track record of securing and managing affiliate partnership networks.
• Detailed knowledge of integrated marketing disciplines.
• Strong communication skills to liaise with stakeholders at various levels.
• Proactive with a can-do attitude, capable of working independently and under pressure in a fast-paced environment.
• Strong stakeholder management skills to leverage knowledge across teams and develop collaborations.
• Experience in data analysis and deep learning is preferred.
• Proven ability to lead and mentor team members effectively.

Responsibilities:

• Conducts regular checks and functionality tests on building services equipment for compliance and serviceability.
• Carries out minor repairs on faulty building services equipment to reinstate affected equipment operation in the shortest possible time.
• Supervises major repair works by contractors on faulty building services equipment to ensure repairs are done to reinstate affected equipment operation in the shortest possible time.
• Performs preventive maintenance works on building services equipment.
• Initiates and implements cost saving repair techniques and program to facilitate cost saving for the Department.
• Repairs and upkeeps minor faults of the building’s architectural and structural finishes (painting touch-ups, tiles repairs, water proofing repairs, etc).
• Works co-operatively during emergency to reinstate buildings’ services in the shortest possible time.
• Provides technical assistance to tenants’ requests on the buildings’ services and activities organized by the Advertising & Promotions Department
• Assists the Tenancy Co-ordination Department in tenancy fit-out work/ handing-over/ taking-over inspection for compliance.
• Assists the building’s Fire Safety Manager.
• Any other works instructed by his superior.

Requirements:

• Minimum ‘O’ Levels or NITEC in related engineering field
• Certification in First Aid/CERT is an added advantage
• At least 2 years of experience in large commercial shopping centres, hotels, serviced apartments or residential properties
• Able to work on rotating shifts on weekends & public holidays

Responsibilities:

• To plan and implement maintenance schedule for building maintenance, M&E plants and equipment.
• Supervise all M&E works carried out by term and ad-hoc contractors, including tenant's fitting out contractors.
• Monitor, direct and ensure that all contracted works comply with specifications and statutory requirement.
• Conduct inspection of building to ensure compliance with all safety (including fire-safety) regulations and procedures.
• Conduct regular inspections of all M&E plants and air-conditioning equipment and establish appropriate follow-up actions.
• Ensure technicians complete daily routine works, in accordance with checklist and SOP and provide guidance as a mentor.
• Establish, maintain good rapport with tenants and attend to their complaints.
• Attend to all emergency situations.
• Responsible for the preventive maintenance of equipment and ensure that the records are kept up to date for periodic review.
• Any other duties assigned by superiors from time to time.

Requirements:

• ITE /Diploma in a related field.
• At least 5 years related experience as a Senior Technician or Supervisor.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Responsibilities:

• Lead the Facilities Management (FM) team in full scope of FM hard and soft services
• Responsible for communicating department facility-related activities and projects to management
• Lead, plan and manage preventive, corrective and maintenance work schedules for the mall
• Review and monitor term contracts for all building services installations and facilities’ services
• Ensure compliance with the safety and statutory requirements for the mall and operations
• Budgeting and managing expenses for all operational and capital expenditure works including monitoring of procurement administration and control for compliance
• Monitor and analyse the monthly utilities consumption trend to manage energy and water usage
• Track, monitor and chase down completion of work stages to ensure timely completion and compliance of house rules at all stages of the design, sub-division and fit-out works
• Maintain policies and procedures for the building operations, maintenance, administration, and management
• Prepare monthly management report, building circulars and approval papers
• Supervise and monitor staff, consultants and contractors on all projects assigned to ensure on-time completion and deliverables based on KPIs
• Attend and investigate critical issues/projects for follow up rectification

Requirements:

• Degree/ Diploma in Mechanical/ Electrical Engineering or equivalent
• Minimum 5 years of relevant experience in Real Estate, Facilities Operations Management
• Possess hands-on experience in Facilities Management, Project and Maintenance Operations include ACMV, Electrical and Fire Protection services
• Must be well-versed and experienced with good technical competency in M&E matters
• Candidate should possess Senior/ FSM certificate
• Candidate with certification in GMM/ GMFM has an added advantage
• Independent with good leadership traits and lead by example
• Hands on ability to lead the team on everyday operations and projects
• Ability to multi-task, an eye for details and perform under tight timeline
• A strategic thinker with strong analytical skills and critical path planning ability
• Positive disposition, resourceful and a team player
• Excellent interpersonal and communication skills

We are looking for a suitable candidate to manage a full-scale rewards program, which includes overseeing membership acquisition, cross-partnerships, integrated membership marketing, data analysis, and budget management.

The candidate will:

• Responsible for overseeing and managing the loyalty program, focusing on driving customer acquisition, retention, and spend conversion across the mall(s).
• Develop strategies for member acquisition, retention, and engagement programs to ensure a seamless, engaging, and customer-centric experience.
• Lead the design and execution of end-to-end marketing campaigns, including brand management, partnerships, and integrated marketing efforts.
• Establish and manage affiliate partnerships and sponsorships, leveraging data-driven insights to create value-added propositions.
• Continuously gather and act on feedback from members and stakeholders to enhance program performance and improve overall experience.
• Collaborate with cross-functional teams and stakeholders to implement initiatives and maximize their impact.
• Proficient in leveraging marketing technology to enhance customer experience, improve retention and increase members spending.
• Oversee budget management and ensure adherence to compliance and process standards.

Requirements:

• Degree in Marketing or a related field, with 10 years of relevant experience in managing full-scale loyalty programs.
• Track record of securing and managing affiliate partnership networks.
• Detailed knowledge of integrated marketing disciplines.
• Strong communication skills to liaise with stakeholders at various levels.
• Proactive with a can-do attitude, capable of working independently and under pressure in a fast-paced environment.
• Strong stakeholder management skills to leverage knowledge across teams and develop collaborations.
• Experience in data analysis and deep learning is preferred.
• Proven ability to lead and mentor team members effectively.

We are looking for a dynamic individual to conceptualise, plan and execute marketing campaigns, advertising, and promotional strategies for Paragon.

Responsibilities:

• Enhance customer experience through mall wide promotions and campaigns to drive shoppers’ and tourist traffic, and increase tenant sales
• Plan and execute all A&P campaigns, events and other related promotional activities for the mall, and ensure effective communication and publicity of the initiatives
• Liaise with creative & media agencies, contractors, vendors and event companies to ensure the successful running of projects and events
• Good grasp of digital/ social media marketing; identifying trends, insights, optimise spend and maintain good social media presence.
• Liaise with tenants on promotions/events and provide A&P assistance.
• Analyse and evaluate the effectiveness of marketing campaigns
• Management of causal leasing spaces to ensure a healthy take up rate and achieve the yearly KPIs
• Oversee and train concierge staff to ensure smooth daily operation
• Track and manage marketing budget and achieve KPI targets.

Requirements:

• Degree in Marketing or Mass Communication or related discipline
• Minimum 3 to 5 years of relevant experience in A&P in a retail environment
• Experience in shopping malls, social media platforms and digital marketing preferred
• Strong interpersonal and communication skills
• Creative, resourceful, meticulous, and able to multi-task
• Able to adapt to a fast-working environment

Responsibilities:

• Conducts regular checks and functionality tests on building services equipment for compliance and serviceability.
• Carries out minor repairs on faulty building services equipment to reinstate affected equipment operation in the shortest possible time.
• Supervises major repair works by contractors on faulty building services equipment to ensure repairs are done to reinstate affected equipment operation in the shortest possible time.
• Performs preventive maintenance works on building services equipment.
• Initiates and implements cost saving repair techniques and program to facilitate cost saving for the Department.
• Repairs and upkeeps minor faults of the building’s architectural and structural finishes (painting touch-ups, tiles repairs, water proofing repairs, etc).
• Works co-operatively during emergency to reinstate buildings’ services in the shortest possible time.
• Maintains Department’s workings tools, materials and machines for serviceability and accountability.
• Maintains Department workshop, workstations, and workplaces.
• Provides technical assistance to tenants’ requests on the buildings’ services (extension of building services beyond normal trading hours, repairs, fault rectification, tenancy fit-out works, etc).
• Provides technical assistance to activities organized by the Advertising & Promotions Department (operation of winches, lighting and power supply provision, repair of display structures, etc).
• Assists the Tenancy Co-ordination Department in tenancy fit-out works handing-over/taking-over inspection for compliance.
• Assists the building’s Fire Safety Manager.
• Any other works instructed by his superiors.

Requirements:

• Minimum ‘O’ Level or NITEC in related engineering field
• Certification in First Aid/CERT is an added advantage
• At least 2 years of working experience in large commercial shopping centres, hotels, serviced apartments or residential properties
• Able to work on rotating shifts on weekends & public holidays

We are looking for a suitable candidate to support and drive full-scale loyalty programme which includes the management of membership acquisition, cross partnerships, integrated membership marketing, data analysis and budget tracking.

The candidate will:

• Support all campaigns that will aid the over-arching member’s 360 strategy, shaping the engagement framework.
• Support all end-to-end marketing activations with the objectives of driving acquisition, loyalty, engagement and spend.
• Overall rewards catalogue management, including but not limited to uploading and tracking of rewards assets and its’ validity, management of all corresponding publicity assets, and coordination with stakeholders.
• Support all marketing automation functions – ensure smooth setup, deployment and subsequent monitoring of all loyalty marketing campaigns
• Track and prepare weekly and monthly tracking reports based on pre-determined filters and any adhoc reporting as and when required
• Daily monitoring of the Loyalty programme enquiries channel, and act as the escalation point to the management to ensure prompt and effective response and resolution
• Raising and tracking of purchase orders and invoices
• Daily liaison with CRM vendor to support any system fixes and/or user troubleshooting required
• Collaborate with tenants to ensure end-to-end implementation of events and promotions

Requirements

• Degree in Marketing or equivalent, with a minimum 2 to 3 years of relevant experience in supporting full-scale loyalty programme(s)
• Has a track record of securing and managing an affiliate partnership network
• Experience in working with retail brands preferred
• Possesses detailed knowledge of integrated marketing disciplines
• Articulated with strong communication skills to liaise with stakeholders across different levels
• Possesses project management skillset and self-driven individual with a can-do attitude
• Able to work independently and perform under pressure in a fast-paced environment with minimal supervision
• Strong stakeholder management skills to leverage knowledge potential across teams and develop synergies
• Preferably possesses past experience in data reporting and analytics