Customer Service Executive - Sales Coordinator
Full-time
Junior Executive
3 weeks ago
Job Function
Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
Job Responsibilities
Deliver excellent customer servi...
Job Function
Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
Job Responsibilities
- Deliver excellent customer service and manage needs of customers through phone and emails.
- Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
- Report to Customer Service HOS and (or) Sales Manager.
- Perform office-based administrative duties whenever required by supervisor.
- Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.
Job Requirements
- Possess Diploma or Degree qualifications or equivalent.
- 2 to 3 years related working experience in manufacturing industry is preferred.
Competency Requirements
- Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
- Basic knowledge on Microsoft Office software.
SAP (added advantage).
- Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.
Only shortlisted candidates will be notified
Compensation & Benefits
- 5 working days/ week
- Flexible working hours
- WFH on Friday
- Medical outpatient, Optical and Dental coverage (inclusive family members)
- Medical inpatient coverage
- Transport expenses benefit
- Free parking
- Meal allowance
- Motor/Vehicle Interest Subsidy
- House/Property Interest Subsidy
- Japanese Speaker Allowance
- First marriage incentive
- New born allowance
- Public Holiday (all in Malaysia calendar)
- High EPF Employer contribution up to 15%
- Annual salary increment
- 2x Bonus annually based on Performance KPI
- Well Organized Career Advancement Plan
Nitto Denko Materials (M) Sdn. Bhd. (NMM) began operation in 1994. We provide various types and application adhesive tapes for the semiconductors, electronic, automotives and other industries in Malaysia and internationally.
From operating a few tape-cutting machines in the beginning, NMM has grown, today we are evolving into a fully functional tape manufacturing company.
In our quest to provide the highest quality products whilst in compliance with the environment, safety and health system, NMM has been accorded the ISO9001, ISO 14001 and OHSAS 18001 certifications by the respected international certification bodies.
With our policy for continual improvements and our commitments to support our customers, the R&D division has been set up in 2002 to cater to customer’s aggressive need for technical excellence.
