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Job Description
We aspire to be a successful Flow Control Solutions company in Malaysia, to provide ONE STOP SUPPLY of Valve Automation, Pumps and Engineering Service.
Thriving under Flow Control, SWTS Asia Group, Encord Sdn Bhd specializes in valve automation. In our 25 years of professional service, we have served a multitude of industries such as Palm Oil Refineries, Palm Oil Mills, Oleochemicals, Food & Beverages, Pharmaceuticals, Steam & Thermal Oil Boiler Applications, Petrochemicals, Oil & Gas, Water Treatments, Shipyards and many more. As a leading valve supplier, we offer products in accordance with most national and international standards. With our 25 years of experience in the valve industry combining with a modern approach to effectively ensure you an unrivaled service. As our slogan suggests, we are "READY TO SERVE" and committed to providing accurate and high-quality solutions for our clients' valve and automation requirements.
職位描述
我們立志成為馬來西亞成功的流量控制解決方案公司，提供閥門自動化、泵浦和工程服務的一站式供應。
Thriving under Flow Control, SWTS Asia Group, Encord Sdn Bhd specializes in valve automation. In our 25 years of professional service, we have served a multitude of industries such as Palm Oil Refineries, Palm Oil Mills, Oleochemicals, Food & Beverages, Pharmaceuticals, Steam & Thermal Oil Boiler Applications, Petrochemicals, Oil & Gas, Water Treatments, Shipyards and many more. As a leading valve supplier, we offer products in accordance with most national and international standards. With our 25 years of experience in the valve industry combining with a modern approach to effectively ensure you an unrivaled service. As our slogan suggests, we are "READY TO SERVE" and committed to providing accurate and high-quality solutions for our clients' valve and automation requirements.
職稱： 客戶服務主管
工作時間：上午 11 點至晚上 8 點
平日：每週輪調5個工作天（含週末）
工作地點：孟沙南
公司背景：馬來西亞新建客戶服務中心，總人數約15人
薪資範圍：RM3000 – RM4000
職位描述：
- 及時提供良好的客戶服務。
- 識別並評估客戶的需求以達到滿意。
- 負責以優質的方式處理所有客戶的詢問和回饋。
- 管理並確保及時滿足客戶要求。
- 確保維護準確的系統資料和記錄。
- 協助介面測試、系統設定測試、問題收集、整合和故障排除。
- 提供產品相關資訊並協助投標資料的處理。
- 確定流程改善的機會，以增強整體客戶體驗。
- 解決 IT 問題並解決客戶抱怨。
- 根據每月記分卡績效管理並嚴格遵守標準作業程序、公司和監管指南/政策和標準要求，遵守並交付服務關鍵績效指標。
- 當客戶服務部門人手不足時，支援其他團隊成員。
資質：
- 任何領域的最低 STPM、文憑或學位。
- 擁有豐富的客戶服務或技術支援經驗，最好是在 IT 產業。
- 強大的數據分析和製表能力、溝通能力和出色的演示能力。
- 精通國語和英語的候選人優先。優先考慮能說流利普通話的候選人，因為該職位要求候選人與說普通話的客戶打交道。
- 能夠在週末和公共假期工作。
- 滿足打字要求（1分鐘50W）
- 鼓勵應屆畢業生申請。
益處：
- 第13個月工資
- 12天年假
- 季節停車通行證
津貼和福利
Job Title: Customer Service Executive
Working Hours: 11am – 8pm
Working Day: rotation of 5 working days per week (including weekends)
Working Location: Bangsar South
Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax
Salary Range: RM3000 – RM4000
Job Description:
- Provide good customer service promptly.
- Identify and assess customers’ needs to achieve satisfaction.
- Responsible to handle all customers inquiries and feedbacks in a quality manner.
- Manage and ensure timely meeting the customer requirements.
- Ensure maintaining accurate system data and records.
- Assist in interface- testing, system setting testing, problem collection, consolidation and troubleshooting.
- Provide product-related information and assist in the process of bidding materials.
- Identifying opportunities for process improvements to enhance the overall customer experience.
- Troubleshooting IT issues and resolving customer complaints.
- To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
- Back up other team members when there is shortage of manpower within customer service department.
Qualification:
- Minimum STPM, Diploma or Degree in any field.
- Proven experience in a customer service or technical support role, preferably in the IT industry.
- Strong data analytical and tabulation, communication skills and excellent presentation skills.
- Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
- Able to work on weekend and public holidays.
- Meets the typing requirement (50W in 1 minute)
- Fresh graduates are encouraged to apply.
Benefit:
- 13th month salary
- 12 days annual leave
- season parking pass
Perks & Benefits
-Job Description-
The department is organized into two product-based segments, the Chemical and the Metal division, with sales members individually responsible for customer accounts. Each sales staff focuses on key products and technical areas, to best serve customer spanning various industries.
- Support department sales personnel processing customer orders, managing documentation for billing and shipping, liaising between customers and supplier/service providers.
- Handle fulfilment of purchase orders, including verifying and processing orders, checking on delivery status of shipments and shipping documentation.
- Perform parts related duties including to check stock status and delivered cargo shipment.
- Check materials or parts price with supplier.
- Assist in internal registration of new customers and suppliers.
- Coordinate with internal admin/traffic/finance department for matters related to the service.
- Other duties such as being in charge of ISO, CSR, WSH for the department.
- Any other duties as and when assigned by the Assistant Sales Manager or DGM of the SCRD.
-Requirements-
- Diploma/Degree in business management, business, or other related fields
- At least 1-2 years of working experience in sales admin, procurement or other related fields
- MS Office skills (PowerPoint, Word, Excel, Access)
Perks & Benefits
PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.
-職位說明-
該部門分為兩個基於產品的部門，即化學部門和金屬部門，銷售成員單獨負責客戶帳戶。每個銷售人員都專注於關鍵產品和技術領域，以最好的方式服務各行業的客戶。
- 支援部門銷售人員處理客戶訂單、管理計費和運輸文件、在客戶和供應商/服務提供者之間進行聯絡。
- 處理採購訂單的履行，包括驗證和處理訂單、檢查貨物的交付狀態和運輸文件。
- 履行零件相關職責，包括檢查庫存狀態和已交付的貨物運輸。
- 與供應商核對材料或零件價格。
- 協助新客戶和供應商的內部註冊。
- 與內部行政/交通/財務部門協調與服務相關的事宜。
- 其他職責，例如負責部門的ISO、CSR、WSH。
- SCRD 的助理銷售經理或 DGM 指派的任何其他職責。
-要求-
- 商業管理、商業或其他相關領域的文憑/學位
- 至少1-2年銷售管理、採購或其他相關領域的工作經驗
- MS Office 技能（PowerPoint、Word、Excel、Access）
津貼和福利
PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.
我們的客戶是一家醫療供應商，十多年來一直向馬來西亞的公立和私立醫療保健服務醫院/組織提供醫療設備和消耗品。他們在八打靈再也地區雙威白沙羅 (PJU3) 的辦公室需要一名銷售管理員。這是一個長期職位，工作時間為週一至週五上午 9 點至下午 6 點。
關於工作
該職位銷售管理和客戶支援官不是銷售工作。相反，它是銷售服務團隊的一部分，在辦公室內提供行政支援角色。渴望擔任此職位的候選人必須是一個充滿熱情、積極進取、對客戶服務充滿熱情的人，因為該職位需要定期與客戶互動。
職責
該職位向銷售經理匯報，是永久性的，屬於辦公室範圍，任職者將負責為銷售和服務活動提供行政支援。這個角色對於為客戶提供及時、可靠的產品訂單和服務交付支援至關重要。
主要工作職責：
- 管理客戶對公司產品和服務的日常詢問。
-為銷售團隊提供日常活動的售前和售後行政支持，包括客戶訂單、報價和計費。
- 銷售訂單的處理和所有相關的管理。
-產生和處理客戶訂單。
- 管理銷售訂單的履行。
- 為現場銷售團隊開發新業務提供一般銷售支援。
- 協調和聯絡內部部門，確保按時完成任務。
-維護和更新銷售和客戶記錄。
候選人要求
成功的候選人必須是年齡在 21-30 歲之間的女性，至少擁有商業文憑或同等學歷，並且在之前的工作經驗中至少有 1-2 年類似的銷售支援經驗。
簡介/屬性：
-女性優先；服務型的人。
- 最低資格：文憑或STPM。
- 至少1-2年相關經驗。
-具有高度主動性和自我激勵性以達到服務標準的經驗。
- 較強的溝通及人員管理能力。
-精通英語、國語和中文/國語。
- Microsoft Office（尤其是 MS Excel）的實際操作經驗。
- 較強的組織能力和多工處理能力。
該職位適合具有客戶服務、客戶管理或訂單處理背景並對製藥或醫療行業感興趣的人員。該職位將位於八打靈再也雙威白沙羅 (Sunway Damansara) 地區，您將確保這是一個方便您工作的地點。
注意：此職位將立即可用，在您提出申請後，我們將立即邀請合適的候選人參加面試。
應用
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my將簡歷直接轉發給我們CHRISJAC
津貼和福利
Chrisjac is an established recruitment firm in Malaysia. Since our establishment more than two decades ago, we are at the forefront in recruitment and talent search in Malaysia.
At Chrisjac,recruiting the right talent for the right job across a wide range of industries and professions is our priority.
We pride ourselves in providing tailored recruitment solutions based on your business needs by delivering the right quality of employees to your door. Chrisjac has the necessary experience and capacity to provide cost effective staffing solutions to your business needs.
For job seekers who are seeking new challenges or career switch, Chrisjac provides the right platform for the dream job. Through our networking with a wide range of corporate sector, your job search will be hassle-free and well rewarded.
Chrisjac is the gateway to the right job and right talent.
URL: www.chrisjac.com.my
E-mail: jobs@chrisjac.com.my
Tel: 03-77258832, 03-71182255
Our client is a medical vendor who have been supplying medical devices and consumables to public and private medical healthcare services hospitals/organizations for over a decade in Malaysia. They are in need of a Sales Administrator for their office in Sunway Damansara (PJU3) in Petaling Jaya area. This is a permanent position with working hours 9.00 am to 6.00 pm Monday to Friday.
About the job
This position Sales Administration & Customer Support Officer is not a sales job. Rather it is to be part of their sales service team providing administrative support role within the office. Candidates who aspire for this role must be some one who is enthusiastic and motivated individual with a passion for customer service as the role will entail interaction with customers on regular basis.
The duties
Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support role to sales and service activities. This role is critical to providing customers with timely and dependable support for delivery of product orders and services.
Main job responsibilities:
-Manage day-to-day customer inquiries on company's products and services.
-Providing administrative pre and post sales support to sales team on daily activities covering customer orders, quotation and billing.
-Processing of sales orders and all associated administration.
-Generate and Processing of customer orders.
-Manage the fulfillment of sales orders.
-Attending to general sales support for the field sales team in developing new business.
-Coordinate and Liaise internal departments to ensure deadlines are met.
-Maintain and update sales and customer records.
Candidate requirements
The successful candidate must be a female in age group 21-30, possess at least a Diploma qualification in Business or equivalent and would have at least 1-2 years of similar experience in sales support role in your previous work experience.
Profile/Attributes:
-Female preferred; service oriented person.
-Minimum qualification: Diploma or STPM.
-At least 1-2 years of relevant experience.
-Experience of employing a high level of initiative and self motivation to achieve service standards.
-Strong communication and people management skills.
-Proficient in English,BM and Chinese/Mandarin.
-Hand on experience with Microsoft Office (MS Excel in particular).
-Strong organization and multitasking skills.
This role would suit some one from a customer service, account management or order processing background with an interest in pharmaceutical or medical industry. The position will be based Sunway Damansara area in PJ and you will ensure that is a convenient location for you to work.
Note: This role is immediately available ans suitable candidates will be invited for interview promptly following your application.
APPLICATION
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my
Perks & Benefits
Chrisjac is an established recruitment firm in Malaysia. Since our establishment more than two decades ago, we are at the forefront in recruitment and talent search in Malaysia.
At Chrisjac,recruiting the right talent for the right job across a wide range of industries and professions is our priority.
We pride ourselves in providing tailored recruitment solutions based on your business needs by delivering the right quality of employees to your door. Chrisjac has the necessary experience and capacity to provide cost effective staffing solutions to your business needs.
For job seekers who are seeking new challenges or career switch, Chrisjac provides the right platform for the dream job. Through our networking with a wide range of corporate sector, your job search will be hassle-free and well rewarded.
Chrisjac is the gateway to the right job and right talent.
URL: www.chrisjac.com.my
E-mail: jobs@chrisjac.com.my
Tel: 03-77258832, 03-71182255
Key Responsibilities
Fixed Allowance
Benefits
Our vision
Bighire benefit society by helping people finding jobs successfully and enabling organisations to thrive under any circumstances - leverage opportunities and improving chances.
Our mission
To be the undisputed leader in the mass-hiring recruitment market in the region.
Key Responsibilities
Alternative position title: Executive Assistant (Management Development)
Fixed Allowance
Benefits
Jobify (Jobify.my) is a dedicated system designed to serve Malaysia based clients & job seekers.
Jobify is a marketplace that matches sought after tech talent with the most innovative companies. Jobify combines intelligent job matching with unbiased career counseling to help people to find a job they love.
Through Jobify, job candidates and companies have transparency into salary offers, competing opportunities and job details. This level of insight is unmatched and unprecedented, making the recruiting process quicker and more efficient than ever before.
主要責任
替代職位名稱： 行政助理（管理發展）
固定津貼
好處
Jobify (Jobify.my) is a dedicated system designed to serve Malaysia based clients & job seekers.
Jobify is a marketplace that matches sought after tech talent with the most innovative companies. Jobify combines intelligent job matching with unbiased career counseling to help people to find a job they love.
Through Jobify, job candidates and companies have transparency into salary offers, competing opportunities and job details. This level of insight is unmatched and unprecedented, making the recruiting process quicker and more efficient than ever before.
Job Responsibilities
1. Provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, and online ordering setup.
2. Navigate processes to properly escalate and coordinate customer responses according to company values.
Qualifications
1. Fluent in Mandarin & English (speak, read & write)
2. Minimum 6 months of working experience in customer service
3. Willing to work in night shift (following American time)
The beginning of Language Talent Solutions (LTS) stems from the believe that the right talent should not necessarily be restricted to the limitation of borders. Guided by 20 years of experience, we pride ourselves in support of our clients within the South East Asia region in deliver the best international and local candidates with linguistic skills in junior, mid and senior positions in a variety of disciplines and in different industries.
Our team members are multilingual recruiters who speak English and two other additional languages. They each specialise in building consistent database for each language vertical and in areas such as customer experience, finance, sales, human resources, IT and executive roles . These allows them to provide in-depth advice and information to clients and candidates. We continue to evolve, grow and work with extensive network of active, committed and reputable recruitment partners across the globe to ensure scalability, agility and flexibility in our solutions. We are proud and honoured to be able to satisfy our customers in delivering South East Asia linguists resume within twenty four hours of receiving a job order.
主要責任
固定津貼
好處
Our vision
Bighire benefit society by helping people finding jobs successfully and enabling organisations to thrive under any circumstances - leverage opportunities and improving chances.
Our mission
To be the undisputed leader in the mass-hiring recruitment market in the region.
Locations:
Key Responsibilities:
Requirements
Perks & Benefits
MVC Resources is a boutique HR consulting firm specializing in enabling talent and skills gap for executives and organisation.
Since inception, MVC is instrumental in helping organisation to further grow their business from local, regional and global. Throughout the years, we have partnered with various organizations from start-ups, SMEs and MNCs in enabling talents, technologies and skills to grow. Our customers range across different industries and disciplines.
地點：
主要責任：
要求
津貼和福利
MVC Resources is a boutique HR consulting firm specializing in enabling talent and skills gap for executives and organisation.
Since inception, MVC is instrumental in helping organisation to further grow their business from local, regional and global. Throughout the years, we have partnered with various organizations from start-ups, SMEs and MNCs in enabling talents, technologies and skills to grow. Our customers range across different industries and disciplines.
