Total 2 customer service job vacancies in Purchasing / Procurement / Inventory category in Singapore

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Warehouse and Logistic Executive (liasise with Buyer/ based at client site, Aviation, AL starts from 20days| up to 4.5K+AWS+VB)

Company highlights

· Join the leading MNC of Procurement and Inventory solution

· Opportunity to work with global Aviation clients

· Good Employee benefits and Transparent career progression / AL starts from 20day

· Location: North-East

Job Description

· Source and Procure Items: Efficiently source ad hoc stock and non-stock items as requested by the Client, adhering to agreed Service Level Agreements (SLAs) and internal procedures.

· Client Assistance and Management: Assist the Client in selecting goods, offering alternative products when appropriate to achieve cost reductions, and maintaining exceptional customer service.

· Order Processing and Liaison: Process orders accurately, liaise with the Procurement department for additional product information, and ensure all procedures are followed correctly.

· Stock Control and Delivery: Accurately record goods delivered into the stock control system, expedite outstanding purchase orders, and ensure timely delivery and confirmation of products to the Client.

· Supplier Information Management: Provide the Client with access to supplier catalogues and product reference materials, ensuring they have the necessary resources for informed decision-making.

Requirement

· People person and good team player!

· Familiar with Computer skills, Microsoft Office, SAP, etc. Accuracy and attention to detail.

· Positive, committed to delivering an excellent Client experience and ensuring Client satisfaction.

If you are interested in this opportunity, submit your application now to winnie.chen@manpower.com.sg find out more about this position.

Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765
Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423