Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all strives for results.

About the role:
As a Product Support Representative, you will work with FIS clients to deliver in-depth treasury process and product support. You will take incoming inquiries to resolve customer concerns raised during day-to-day operations.

What you will be doing:

• Provide white glove customer service for FIS software to treasury professionals.
• Support and take on operational items as clients require and contract permits.
• Research client issues and questions and work with other FIS teams to resolve customer items. 
• Troubleshoot problems with equipment or software applications and recommend corrective action or engage necessary technical and product teams to assist.
• Document customer information as required to support resolution in a timely manner. 

What you will need:

• Minimum 1 to 2 years of treasury, finance or accounting experience preferred.
• Strong analytical, organizational and time management skills
• The ability to work independently
• You are an excellent communicator and strong problem-solver
• Knowledge of FIS products a plus

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

• Provide white glove customer service for FIS software to treasury professionals.
• Support and take on operational items as clients require and contract permits.
• Research client issues and questions and work with other FIS teams to resolve customer items. 
• Troubleshoot problems with equipment or software applications and recommend corrective action or engage necessary technical and product teams to assist.  
• Document customer information as required to support resolution in a timely manner.  

What you will need:

• Minimum 1 to 2 years of treasury, finance or accounting experience preferred.
• Strong analytical, organizational and time management skills
• The ability to work independently.
• You are an excellent communicator and strong problem-solver.
• Knowledge of FIS products a plus

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Key Responsibilities

· Responsible for performing card personalization at machines

· Meeting Service Levels of customers (ensuring timeliness and accuracy at work).

· Planning and coordinating with the entire Production

· Performing stock taking of collaterals

· Other ad-hoc duties

Requirements

· Min. Education Level: ITE

· Field of Study: Not applicable

· Skills: Production

· Language: English

• Prior working experience in Production line would have a priority

o Mon-Sat 8:30am – 5:30pm

o Can choose 1 weekday to work from 8:30am – 12:30pm

o Occasional OT as and when required

· Physically fit.

· Candidate must be comfortable working with machines

· Should have basic computer literacy

- MUST Be comfortable to put camera phone in locker (As is high security environment)

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all strives for results.

About the role:
As a Product Support Representative, you will work with FIS clients to deliver in-depth treasury process and product support. You will take incoming inquiries to resolve customer concerns raised during day-to-day operations.

What you will be doing:

• Provide white glove customer service for FIS software to treasury professionals.
• Support and take on operational items as clients require and contract permits.
• Research client issues and questions and work with other FIS teams to resolve customer items. 
• Troubleshoot problems with equipment or software applications and recommend corrective action or engage necessary technical and product teams to assist.
• Document customer information as required to support resolution in a timely manner. 

What you will need:

• Minimum 1 to 2 years of treasury, finance or accounting experience preferred.
• Strong analytical, organizational and time management skills
• The ability to work independently
• You are an excellent communicator and strong problem-solver
• Knowledge of FIS products a plus

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

• Provide white glove customer service for FIS software to treasury professionals.
• Support and take on operational items as clients require and contract permits.
• Research client issues and questions and work with other FIS teams to resolve customer items. 
• Troubleshoot problems with equipment or software applications and recommend corrective action or engage necessary technical and product teams to assist.  
• Document customer information as required to support resolution in a timely manner.  

What you will need:

• Minimum 1 to 2 years of treasury, finance or accounting experience preferred.
• Strong analytical, organizational and time management skills
• The ability to work independently.
• You are an excellent communicator and strong problem-solver.
• Knowledge of FIS products a plus

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Business Function

Group Finance aims to deliver world-class standards in reporting, financial planning and finance processes. We provide insights and analyses that help the bank make sound business decisions – whether in the areas of product development or customer profitability. We also provide capital management, business planning, forecasting, and tax and accounting advisory services.​
​
The bank is also a certified Accredited Training Organisation (ATO) for the Singapore Qualification Programme by the Singapore Accountancy Commission and an Association of Chartered Certified Accountants (ACCA) Approved Employer.​

The Business Finance & Strategy Support function works within the Group Finance support unit and is responsible for providing all MIS business performance, financial, accounting and capital support relating to Global Financial Markets (GFM) businesses across the region within the Bank.

This includes supporting GFM business strategies in areas of regulatory, accounting, valuation, business performance reviews, as well as monitoring market development in these landscapes and assessing the impact of changes on GFM.

Responsibilities

The successful candidate will assist the team in the following areas:

• Undertake various projects to address business needs such as providing business analytics relating to business performance, financial, accounting and capital advisory services.
• Evaluate and formulate plans, review and present findings relating to optimisation of returns and other business performance metrics.
• Proactively plan, drive, and engage with relevant stakeholders to offer comprehensive end-to-end analysis and insights, bridging between business stakeholders, senior management, locations, and various Finance units where required.
• Assist in framing business needs, analysing & translating data sets, identifying opportunities, and providing recommendations as necessary.
• Provide end-to-end business support, including facilitating controls, enhancing overall business performance, and driving business strategies.

Requirements

• Min 8 - 10 years relevant work experience in a similar function such as project management, business management & support, and/or consulting & advisory roles. Some prior experience in related capital management or accounting advisory functions is a plus.
• Experience in creative thinking, problem solving, strategy formulation as well as familiarity with data analytics and visualisation tools.
• Experience in managing business and senior stakeholders with excellent interpersonal and communication skills.
• Understanding of treasury markets and derivative products, business performance drivers, accounting and regulatory capital rules will be advantageous.
• Nimble, able to work under pressure and interested in developing a career in a fast-paced and dynamic environment.
• Strong team player with managerial skills is a plus.
• Bachelor’s degree in banking, economics, finance, accounting, computer science, financial engineering or a related discipline is required.
• Masters degree in a similar discipline is preferred.

Apply Now​

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Job Responsibilities:

- Identify potential ecosystem partners that could value add to product suite, develop partnership strategies and narratives to complement product value proposition

- Liaise with internal and external stakeholders to implement partnership collaboration models

- Analyse portfolio data trends and identify opportunities for customer acquisition, retention and conversion

- Collaborate with internal stakeholders to design and implement portfolio growth strategies

Job Requirements:

- Minimum Diploma / Degree

- Minimum 4-5 years of relevant working experience in product management / portfolio analyst

- Prior working experience in Web2 / Insurance companies would be advantageous

To apply, please email your resume in MS Word format to bfcg11@recruitexpress.com.sg indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

JOB TITLE: Assistant Product Manager, Homes

LOCATION(S): Flexible (London, Bristol, Gloucester, Halifax and Leeds)

SALARY: From £45,954 (based on London salary)

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

This is for a 12 month fixed term contract

About this opportunity

An exciting opportunity within the Existing Customer Team in Homes, which runs a mortgage book of nearly £300bn and ensures we meet the ongoing needs of 2.5m customers. This role will play a crucial part in ensuring that we are ready for the full roll out of the Consumer Duty regulation across all aspects of our mortgage portfolio, ensuring that our products and treatments remain appropriate now and in the future

We work across multiple, market leading, brands including - Halifax, Lloyds and Birmingham Midshires, ensuring our existing mortgage customer treatments and outcomes meet the standards our customers expect, as well as meeting the requirements of regulations and internal policies.

Some of the things you'll be doing

• Support on the execution and delivery of agreed customer management and treatment strategies, balancing the business, conduct and customer contexts
• Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to lead and coordinate a wide range of initiatives and project across Homes
• Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks
• Be customer centric in everything that you do

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need

• Problem solving - bringing a creative approach to potentially complex issues
• Analytic and Critical thinking - identifying improvements, and working with product managers crafting innovative approaches, interpreting data to identify trends and areas of concern
• Risk management - the ability to assess risk from all aspects, identifying mitigants and improvements to control framework
• Agility & Flexibility - ability to handle multiple tasks, supporting wider team as required
• Communication - excellent written and verbal presentation abilities; confident to present succinctly and discuss evidence-based conclusions and recommendations

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

Proud member of the Disability Confident employer scheme

Income Insurance is Singapore's leading composite insurer, offering products and services that serve the protection, savings and investment needs of different life stages and for all segments of society. Income Insurance's innovative, data-driven and omnichannel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.

This is an exciting opportunity to join a brand that has delivered consistent campaigns that drive conversations and capture the audience's attention in today's challenging world of communications. In addition to marketing our core insurance categories, we are also investing in digitalisation and constantly looking at ways to strengthen the relationship between our customers and us by using the latest technological capabilities.

The Team Lead for Product Marketing (Promotions) plays a critical role in the Strategic Marketing team to deliver promotion strategy and plan out effective promotions to counter the intense competition across all product lines to support the business to achieving our business targets. The incumbent must have a strong affinity in numbers and leverage on both internal, external and competitive insights and collaborate closely with key stakeholders to deliver strong business justifications for the promotions that drives topline while ensuring profitability of the business lines. You will have the opportunity to inject new ideas to execute promotions.

You will get to work alongside a young and dynamic team that delivers competitive promotions and marketing collaterals to support sales channels in raising awareness of the promotions for both existing and new to Income customers to drive sales acquisitions.

You will also have the opportunity to collaborate with the Digital Business team to understand digital platforms to drive online sales for our suite of insurance products as well as the Product Marketing teams in Life & Health as well as General Insurance to synergise product activities with the promotions.

Job responsibilities

• Lead and develop promotion strategy and calendar to optimise efficiency in driving sales, with regular tracking of sales performance and ability to drive action plans and make key decisions to pivot and optimise promotions to achieve business targets.
• Create compelling promotion tactics that optimise the profitability of the products, with a strong justification paper on the tactics proposed and business case, while driving the topline revenue and ensuring competitiveness of promotion against the competition.
• Create promotion materials with sharp messaging with key reason to believe (RTB) on products, along with engaging visual that is relevant to the target segment to drive brand equity.
• Oversee the operational efficiency and processes for promotion team while adhering to risk and compliance regulatory guidelines. This includes stakeholders and vendor management, customers handling, detailed budgeting and timeline management to deliver the consumer promotions effectively and efficiently. Lead and provide directions on system enhancements and testing required for promotion

Experience

• Degree in marketing/business or any related discipline
• Strong desire to learn along with professional drive
• Good business acumen
• At least 3 years of experience in people management
• 5 to 9 years of product marketing or promotion marketing experience will be preferred
• Excellent verbal and written communication skills and critical thinking
• Excellent knowledge of MS Office, PowerPoint, Excel
• Willing to challenge status quo and take risks
• Meticulous with a keen eye for numbers and details
• Proven track record of solid project management skills, delivering projects within deadlines and budgets
• A portfolio that has demonstrated a keen understanding and proper application of marketing concepts and processes with a proven track record of managing promotions that have contributed to revenue growth
• Ability to analyse sales data and consumer trends to understand the behaviour of customers, translating them into actionable inputs and action plans

Business Function

DBS’ Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client’s needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions.

Responsibilities

1. Deep Market Understanding

• Develop a comprehensive understanding of current market trends, anticipating future client needs.
• Demonstrate a strong understanding of various trading products including but not limited to equities, fixed income, derivatives and crypto.
• Ensure the platform empowers clients to capitalize on new opportunities.

2. Collaborative Leadership

• Foster strong partnerships with Product Managers, Technology, Operations and various wealth business segments and countries.
• Foster a collaborative and innovative team environment to encourage creativity and efficiency.

3. Project Management

• Define project scope, goals and deliverables in collaboration with stakeholders.
• Collaborate with stakeholders to gather requirements, ensuring alignment with business goals.
• Manage the product backlog, ensuring timely delivery of features and improvements.
• Monitor project progress, identify risks and implement mitigation strategies to ensure timely and successful delivery.

4. Stake-Holder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Communicate product updates, milestones and changes effectively to ensure alignment and satisfaction.

5. Driven and Results-Oriented

• Demonstrate a proactive and results-driven approach to achieving product objectives.
• Drive continuous improvement initiatives to enhance platform performance and user experience.

6. Data-Driven Optimization

• Analyse platform usage data, client feedback, and market trends to continuously refine the platform for optimal client performance.

7. Client-Centric Vision

• Be an advocate for the client within the organization.

Requirements

• Bachelor’s degree in Business, Finance, Computer Science, or related field.
• Minimum of 5 years of experience in product management, with exposure to Trade Lifecycle, preferably in the financial services industry.
• Strong business acumen with a deep understanding of trading products and financial markets.
• Proven track record in project and stakeholder management.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Certified Scrum Product Owner (CSPO) or Project Management Professional (PMP) certification is a plus.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

JOB TITLE: Product Owner

SALARY: £73,262 - £85,190

LOCATION(S): Edinburgh or Leeds

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least

two days per week, or 40% of our time, at one of our office sites

About this opportunity

Colleague Waterfront Lab sits at the intersection of colleague and customer experiences across IP&I. We're passionate about how we service our customers. Currently focused on our contact centres, providing innovative solutions to our clients across various sectors. We're a dynamic and diverse team who share a vision of redefining customer experience and bringing value for our stakeholders. We're a fun-loving and collaborative culture that values learning, feedback, and innovation.

What are we looking for from you?

We're building a collaborative, empowered and inclusive team who can connect with our purpose and deliver for our customers.

We're looking for a driven, innovative and experienced Product Owner.

You'll be working closely with Lab leadership to help shape strategic objectives and achieve the best value outcomes for your product. You'll be confident, highly motivated and with a passion for working with people and technology.

Key responsibilities for the role:

• Responsible for defining, prioritizing, and delivering the product vision and roadmap for our new contact centre solution.

• Work closely with the development team, the business stakeholders, and the end-users to ensure that the product meets their needs and expectations.

• Apply agile principles and practices to manage the product backlog, facilitate sprint planning, review, and retrospective sessions, and communicate progress and risks.

• Conduct user research, market analysis, and competitive benchmarking to identify and validate customer problems and opportunities.

• Define and measure key performance indicators and business outcomes for the product and ensure alignment with the strategic goals.

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too.

Skills needed for this role:

• You have at least 5 years of experience as a product owner or a similar role in the contact centre or related industry.

• You have a consistent track record of delivering successful products using agile methodologies and tools.

• Strong knowledge of the contact centre domain, including the operational, technical, and regulatory aspects.

• Excellent communication, collaboration, and stakeholder management skills.

• A creative and analytical mindset, with the ability to think strategically and tactically.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares

* Benefits you can adapt to your lifestyle, such as discounted shopping

* 30 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

Proud member of the Disability Confident employer scheme

Tertiary qualifications essential in Finance, accounting, commerce/business
CPA/CA qualification

PACT Perks:

Bonus leave program
Kudos Recognition Program ? earn reward points for living our Values
Novated vehicle leasing and motor vehicle purchasing discounts
Health insurance discounts
18 weeks paid parental leave for primary carers and 2 weeks for secondary carers
MyLearning - programs to boost your individual development, including leadership courses, online learning modules and access to Blinkist audio books
Career opportunities across our global organisation
Great people to work with
A growth mindset
Values driven organisation
Purpose led, sustainable organisation leading the circular economy

.
Our vision is to lead the circular economy through packaging, reuse and recycling solutions. It?s a future-driven group commitment, designed to create lasting value.
We?re the largest plastics recycler in Australia and New Zealand and one of the region?s biggest user of recycled materials. We have 6,000 team members, operate 110 manufacturing facilities ... Click here to view more detail / apply for Senior Manufacturing Finance Analyst

Key Details

JOB TITLE: Product Owner

HOURS: Full time (5 days, 35 hours)
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our London office location.

About the Opportunity

Credit Platform support the Group's growth ambitions through the provision of industry leading credit risk management and decisioning capabilities. This is achieved through transforming our case management and referral management capabilities as well as optimising the Banks automated credit decisioning capability for origination and in-life risk management, utilising market leading technology and new data sources.

The Commercial Credit Decisioning Lab is one of four labs in the Credit Platform. The lab's primary objective is to deliver advancements in automated credit decisioning to deliver growth and efficiency by reducing the time and cost required to take credit decisions, whilst ensuring that those decisions are consistent and deliver the expected outcome.

As the Team Product Owner, you will be accountable for a product backlog delivered by two London based feature teams and includes delivering an automated decisioning service for product renewals, credit risk monitoring, credit policy and risk insights.

Your accountabilities will include:

• Ensure that the teams are working on the right set of business problems ("building the right things") and relentlessly focus on delivering value for our customers.

• Prioritise and balance the needs of the initiatives, collaborators and risk. Maintaining a refined backlog, targeting efficient delivery focused on value and providing clarity to all interested parties.

• As the product owner you'll work in collaboration with the engineering community to drive and embed agile ways of working and support the prioritisation of modern engineering practices to achieve long term business outcomes.

• Support development of Lab or Team objectives and key results and provides product performance and benefits realisation data.

• Defines user-stories at team level to meet customer needs.

• Work with Customer Journey Managers to analyse user stories for customer journey improvements.

• Shapes Product vision and roadmap at Team level.

• Accountable for Product change governance (e.g., CMIA / SPFIA) and Business Readiness activities (e.g., training and comms, testing and readiness for implementation) for their respective features, journeys, or technology components.

Why Lloyds Banking Group?

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Strategic Thinking. Ability to align product strategy with the overall business goals, foresee industry trends, and adapt the product vision and strategy accordingly.

• Expertise in developing and maintaining a product roadmap that balances short-term achievements with long-term goals, considering collaborator feedback, market trends, and technological advancements.

• Experience of leading end to end of a software & infrastructure production service across all dimensions of people, process and technology.

• Stakeholder Management. Strong skills in handling and communicating with collaborators at all levels, including executives, to ensure alignment and agreement on the product vision and roadmap.

• Effective Communication. Exceptional communication skills, both verbal and written, tailored to a wide range of audiences, from technical teams to executive collaborators.

And any experience of these would be really useful

• Prior experience of agile delivery.

• Good understanding of Commercial Credit Risk.

• Technical Literacy. Ability to grasp technical concepts and communicate effectively with technical teams.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.

Proud member of the Disability Confident employer scheme

Key Skills:

1. Swift Product Skills : Swift Alliance, Alliance Messaging HUB, GPI, SAG/SNL

2. Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell Scripting),

3. Database & Tools:Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,

4. Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

Key Responsibilities

• Hands-on knowledge in AMH (Alliance Messaging HUB) to ensure the BAU, addressing production queries, Monitoring, and maintaining the AMH Swift IT prod support, responding to and resolving incidents and service request related to AMH Swift IT systems.
• Manage day to day issues in AMH, including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents.
• Providing technical support and guidance to end users and stakeholders.
• Documenting procedures, configurations and troubleshooting steps for future references
• Manage and support high-availability 24/7 production systems with an on-call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Continuously improving processes and procedures to enhance system reliability and efficiency.
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request.
• Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements

• 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.
• Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

Key Skills:

1. Swift Product Skills : Swift Alliance, Alliance Messaging HUB, GPI, SAG/SNL

2. Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell Scripting),

3. Database & Tools:Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,

4. Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

Key Responsibilities

• Hands-on knowledge in AMH (Alliance Messaging HUB) to ensure the BAU, addressing production queries, Monitoring, and maintaining the AMH Swift IT prod support, responding to and resolving incidents and service request related to AMH Swift IT systems.
• Manage day to day issues in AMH, including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents.
• Providing technical support and guidance to end users and stakeholders.
• Documenting procedures, configurations and troubleshooting steps for future references
• Manage and support high-availability 24/7 production systems with an on-call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Continuously improving processes and procedures to enhance system reliability and efficiency.
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request.
• Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements

• 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.
• Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.