Total 413 finance banking insurance job vacancies in Customer Service category in Singapore

Please note this role will be providing relief support to surrounding branch's in Brisbane CBD. Before applying please ensure you are available to cover the following roster  : Monday to Friday 11 - 4pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people?s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you?ll positively impact our customers? lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our 240 Queen Street Branch, you?ll:

Have in-depth
... Click here to view more detail / apply for Customer Banking Specialist Relief Brisbane CBD

The Opportunity

• Adecco is partnering with a Customer Service Specialist for Business Banking
• Start date: 27 May
• Focus: Communicating with customers through various channels.
• Office Location:East/ West
• Starts off as a 6 months contract with possibility for conversion
• Operating hours: 8.30am - 8.30pm (8 hour shift)
• 1 weekend off and 1 weekday off

The Talent

• Min. Education.: Diploma
• Highly adaptable, ability to deal with ambiguity.
• Experience in customer service/ customer facing roles
• Call centre experience highly preferred
• Passionate about providing excellent customer service
• Good interpersonal skills and communication skills
• Priority goes to candidates with immediate availability to 1 month notice
• There will be a 2 months training at Changi or Jurong

The Job

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

Next Step

• We could contact you in the soonest time if you directly send your resume to: kareen.chua@adecco.com
• Email Topic: Apply Business Care
• We regret to inform that only shortlisted candidates will be contacted

Thorough training program to kickstart your banking career  
Access to extensive employee benefits & discounts 
Be part of a collaborative and high-performing culture


We are seeking a Permanent Full time Customer Banking Specialist Relief to join our Bunbury team. In this role you will be required to work across Bunbury, Margaret River, Eaton and Busselton branches. Hours of work will be Monday to Friday 8.30am to 4.51pm.

Do work that matters   
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.  

What we do has real impact at all stages of people?s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means ... Click here to view more detail / apply for Customer Banking Specialist Relief ? Bunbury, Margaret River, Eaton, Busselton

• Exciting opportunity to join a leading insurance provider
• 12 months contract

About Our Client

My client is a life insurance provided by a prominent international bank, the bank dwells into financial services, including banking, investment, and insurance products.

Job Description

• Subject matter expert for Policy servicing, gathering user requirements and conducting User Acceptance Test
• Supporting ad hoc projects and coordinating user testing as required.
• Creating and designing process flows and journey maps to enhance understanding of end-to-end processes within Policy Servicing.
• Collaborating with relevant teams to document requirements.
• Updating SOPs and providing coaching/training to the processing team.
• Reviewing processes to identify opportunities for improvement.

The Successful Applicant

• Degree in relevant field
• Atleast 7 years of experience within project management in Insurance
• Experience in policy servicing within Insurance

What's on Offer

An exciting opportunity to join a leading insurance!

Contact

Ginny Teo (Lic No: R22104515/ EA no: 18C9065)

Quote job ref

JN-042024-6411479

Phone number

+65 6541 9926

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Client is one of the largest brokerage & financial services groups in Japan. OT might be required occasionally but not extensive.

Job Description:

• Input/cancel trades in our back office system
• Import trades into back office system (eg. Japan shares, cash entries, etc)
• Process monthly maintenance fees
• Complete CASH+ entries in back office system as instructed by Finance
• Input Swift manual instructions where necessary
• Monitor incoming SWIFT folder and take action
• Sort corporate action swift by custodian and event no.
• Scan SWIFT draft at end of day
• Dissemination of daily reports eg. daily Securities Revaluation report, daily Equity Option report, daily/monthly Position reporting, weekly transaction analysis Reporting, etc
• Handle month end market price
• Distribute internal reports
• Upload derivative files into DTCC
• Monitor exception in e-advice, Confirmation mailbox and take action
• Sending of contract notes/remittance confirmation
• Process custodian invoices
• Print Exception - Messaging at 5pm
• Deputize franking of envelope
• Assist in Settlement
• Handle front office/client queries

Job Requirement:

• Minimum a diploma in Business or any related discipline
• Minimum 2-3 years relevant experience in banking settlement operations
• Able to work independently and have a positive mind-set
• Good in communication, learns fast & accurate in work
• Strong in Microsoft Excel and IT skills

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23115759 (CHUA YOU YI, OLIVIA)

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

Great opportunity to join our flagship Martin Place Branch??  
Access to extensive employee benefits & discounts?  
Be part of a collaborative and high-performing culture   




Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.  


 


25 hours per week: ?  



Monday-Friday: 11am-4pm



 


Do work that matters ? ?  


?  


As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.? ?  


?  


What we do has real impact at all stages of people?s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you?ll positively impact

... Click here to view more detail / apply for Customer Banking Specialist ? Martin Place ? 25 Hours Per Week

Do work that matters

The Business Banking Contact Centre supports a range of business customer?s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.

See yourself in our team

You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.
As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.

What we are looking for

Previous customer service experience and exceptional customer service skills is essential
Finance experience or an interest in banking is desirable
Someone who thrives
... Click here to view more detail / apply for Customer Service Representative Business Banking Sydney

Job Description

Our client is an established local bank, they are looking to hire a customer service officer to join their contact centre.

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

• Ability to understand customers’ needs and provide appropriate solutions and attention.

• Identify cross-sell opportunities during customer interaction.

• Consistently deliver quality service to our customers to achieve total customer satisfaction.

Solicit customers feedback and identify problem trends for improvement actions.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Handle over-the-counter transactions in an efficient and accurate manner
• Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services.
• Market and provide advisory on General Insurance to customers.
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Requirements

• Minimum Diploma qualification
• Experience in delivering excellent customer journeys
• Ideally candidates who have prior experience in the financial service sectors
• Enjoy working in a fast-paced environment
• Excellent interpersonal and communication skills
• Meticulous and a good team player
• Highly adaptable, ability to deal with ambiguity
• Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
• Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Key Responsibilites :

Support Official Institutions (e.g. sovereign wealth funds, central banks), and digital asset (e.g. crypto exchanges, market makers) Relationship Managers (RM) in daily operations to enhance customer experience, including handling customer enquiries, rate fixing for loans and deposits, account opening as well as maintenance of customer records and files

• Follow up on submission of clients’ KYC/CDD documents, and assist RM in reviewing the completeness of information required for KYC/CDD review
• Advising customers in completing account opening document accurately, and assist RM in the account opening process
• Follow up on submission of periodic documents (eg KYC/CDD refresh, valuation reports etc) from clients or relevant parties, and assist RM to address queries on such documents
• Ensure documentation is complete and that all approvals, loan facility and security documents are in place at all times
• Handle loan drawdown, renewal, repayment, cancellation promptly and accurately, and ensure records of these loan activities are maintained in the loan system accordingly.
• Additional duties including ad hoc projects supporting Relationship Managers and team in sales and marketing

Job Requirement :

• Analytical and meticulous
• Committed individual and able to drive same goal as the team
• Strong verbal and written communication skills
• Ability to multitask and work under pressure

Interested candidates may apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Work location: Raffles Place

Working hours: Mon - Fri, 9am - 6pm

Duties

• Perform customer due diligence activities including clearing of screening matches and carrying out enhanced due diligence on high risk customers in accordance to the target turnaround time.
• Perform peer quality check/review on activities carried out by other analysts as and when required by the supervisors.
• Ensure proper documentation of work performed and retention of such documentation.
• Liaise with various business and functional units for information gathering to ensure customer due diligence activities are completed properly and accurately.
• Escalate positive matches of high risk customers and other key AML/CFT issues to the supervisors.
• Familiarize one-self to all the relevant internal policies, process and procedures in order to carry out the job function properly.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements:

• Diploma/Degree in Financial/Business/Accounting studies.
• 1 – 2 years of relevant working experience;
• AML/CFT and relevant internal policies’ rules and regulations from the Insurance industry
• Computer literate - Microsoft Office and BAE/Detica/Norkom AML System

Key Skills:

• Good analytical skills
• Strong sense of ownership and responsibility
• Able to write report with basis of judgment
• Able to relate facts and information from various sources

Key Competencies:

• Legislation and Compliance (AML/CFT)
• Risk Analysis and Management (AML/CFT)
• Process, Procedures and Policies
• Report Writing and Reasoning
• Policy management and AML/CFT Systems

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Billing support:

• Connect with stackholders to get billing data.
• Order numbers & PO tracking and record for payment process
• Billing data preparation and maintain
• Business reporting monthly
• Improvement topics supporting: Power Automation, Power BI, etc. 
• Meetings preparing and minutes recording 
• Presentations preparing (slides, marketplaces…)
• Other ad-hoc tasks

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster  
 
Roster (25 hours per week):    

Monday: 11:00am - 4:00pm
Tuesday: 11:00am - 4:00pm
Wednesday: 11:00am - 4:00pm
Thursday: 11:00am - 4:00pm
Friday: 11:00am - 4:00pm


Travel will be required for this role.

The successful applicant will join our relief team and support the Melbourne North West Branches including St Albans, Watergardens, Highpoint and Keilor Downs.

Do work that matters   
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.  
 
What we do has real impact at all stages of people?s lives, from opening their first account, saving for a holiday, buying their first home, ... Click here to view more detail / apply for Customer Banking Specialist Relief ? Melbourne North West Area

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:
The Global Asset Finance Client Experience (CX) team provides support to Asset Finance clients to assist them with the day to day management of the software.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass